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Omni Jacksonville Hotel

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245 Water St., Jacksonville, FL 32202
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Omni Jacksonville Hotel
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Omni Jacksonville Hotel
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956 reviews from our community

Traveler rating
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    131
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Omni Jacksonville Hotel
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Jacksonville, Florida
Top Contributor
59 reviews 59 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We came down to stay for the 1 Spark event. We enjoyed a nice day at the pool and then walked around downtown. We have been wanting to stay at the OMNI so we took the opportunity. The location to downtown Jacksonville is great. I recommend getting a package they offer on the website for breakfast and wireless. The Valet... More 

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your input on your stay Scott! We love being at the center of the action for One Spark and I am glad to hear you took advantage of our prime location! We hope you'll consider us for your next "staycation" and appreciate your comments. More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I came for my nephew's wedding. The rooms were beautiful and clean. Service excellent. Dining room very pricey. Other than that a great stay. My son had a towel shortage and I loaned him some from my room. They were quickly replaced.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for letting us know about your stay Lynda. I am glad to see you had such a great stay with us. If you have not already joined our Select Guest loyalty program, you should consider doing so. It offers you myriad ways to accentuate your stay and cater your room to your preferences. We hope to see you... More 

United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Initially had a hard time getting to the hotel, I had to take a number of detours due to the One Spark festival going on, and streets being blocked off. Parking is a business decision, there is no self parking, you can valet or pay for the lot next to the hotel. If you wish to leave and return pay... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for such comprehensive feedback on your stay Johnny. We appreciate your honest and thorough review of our services and welcome the opportunity to examine the guest experience we provide. I am also glad to see that our hotel met your requirements while you were attending to business in the area. We hope you will consider us when business... More 

Palm Beach, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I was under a lot of stress. A family member made arrangements for Omni Hotel in Jacksonville so that I could relax and enjoy the local venues. I came into the hotel sad and left relaxed with a better attitude. All the staff from the valet, front desk, concierge, hostess of Juliette's, the waiter, to the housekeepers. I was welcomed... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are happy that we could provide the change in scenery needed to lift your spirits Fidel! We pride ourselves on offering a comfortable stay for our guests when they are in our fair city and it is wonderful to hear when we succeed. We hope you will consider us for future getaways. Until we see you again, have a... More 

Woodstock, Georgia
Contributor
15 reviews 15 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The building is located in the heart of downtown Jacksonville, FL. We were within walking distance of restaurants, night life and shopping. Our room was on the 6th floor of the hotel and we had very nice views of bridges and skyline of Jacksonville. The room itself was spacious and updated. The king bed was comfortable and we had room... More 

Was this review helpful? Yes 1
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are glad to see that you enjoyed your stay with us so thoroughly. We love being at the heart of downtown Jacksonville and it is great to see our guests enjoy the location! Thank you for giving us an overview of your time with us. We hope we can provide a home base for you during future adventures in... More 

Jacksonville, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Overall great experience, but the parking wasn't. Choose valet parking for $20 per day or $10 per day, but be charged $10 extra each time you move your car. That's crazy! Didn't know this until we arrived. Hotel is difficult to find downtown. However, the attendants were great and so was the food.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for offering input on your stay with us Terry. I apologize for the inconvenience you experienced regarding our parking arrangements but am glad to see it did not hinder your enjoyment of the property. We hope that you will consider us again when you are in the downtown area. More 

Montgomery, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

As a person that travels two weeks out of my month, having a great hotel means a lot to me. Some were good other were not so good. From the time I arrived until the day I left, the service at the Jacksonville Omni Hotels & Resorts was second to none!!! They have a system that once you ask for... More 

Review collected in partnership with Omni Hotels & Resorts

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Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for such effusive praise Lydia! It is wonderful to hear about our successes, especially from a seasoned traveler! We look forward to seeing you again whenever life brings you back to downtown Jacksonville! Thank you for your feedback and have a wonderful day! More 

West Palm Beach
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Nothing really special about the room or service. Drainage problem in the bathroom-didn't hinder my stay but annoying. Juliette's (restaurant) very convenient and the food and customer service is excellent. Nothing in the immediate area to see-need to take taxi. Most of the businesses in Jacksonville Landing are closing.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking time out of your day to offer a review of your stay. I am sorry to hear that you experienced difficulty with your shower drain but I am glad to hear it did not greatly hinder your stay. Thank you for your input, we look forward to seeing you again soon! More 

Stuart, FL
Top Contributor
108 reviews 108 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 30, 2015 via mobile

We were in town for a convention being held at the convention center. The center is not really walking distance away so plan on a taxi or driving if you are going there. Valets were very friendly and efficient. Jacksonville Landing is across the street. Front desk and Wait Staff were also very friendly. Room was clean with nice amenities... More 

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are very happy to hear that you enjoyed your time with us during your convention. We enjoy our relationship with the Prime Osborn Convention Center and have a great time with all of the unique groups it brings to our area. Should you find yourself in Jacksonville please consider us your home away from home! Thank you for offering... More 

Providence, Rhode Island
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

Beautiful hotel at a more than fair price. Clean, big rooms, comfy beds. Friendly staff all the way around. Quickest city hotel valet ever experienced. Easy on/off highway a plus. Easy walk to theater and museum.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We appreciate your thoughtful response. It is great to hear that you enjoyed our city's burgeoning arts scene and that you found our hotel convenient to your needs. Make sure to check the upcoming events calendar as the spring and summer are packed with great activities for the whole family! We are thankful for your input and hope to see... More 

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