We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Omni Jacksonville Hotel

Certificate of Excellence
Hotel website
Hotel deals
245 Water St., Jacksonville, FL 32202
Special Offer
12% Off! Book Now & Save!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Omni Jacksonville Hotel
Professional photos View all
Browse nearby
Omni Jacksonville Hotel
Add Photo Write a Review

1,016 Reviews from our TripAdvisor Community

Traveler rating
    515
    283
    139
    54
    25
See reviews for
139
239
49
425
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1016)
  • Mar-May only
    (296)
  • Jun-Aug only
    (221)
  • Sep-Nov only
    (271)
  • Dec-Feb only
    (228)
All months
Miami Beach, Florida
Level Contributor
16 reviews
7 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Clean and the restaurant/bar were good. The staff were very friendly, but for the price nothing especially wonderful stood out. The pool was ok. The parking was very convenient with a public lot (not very expensive) right next door.

Was this review helpful? Yes
Lake Mary, Florida
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

My credit card information was lifted by one of the employees. I stayed here for business and everything was paid for by my employer except breakfast and valet. Somebody at the front desk or in the restaurant stole my information and used it again at this hotel months later.

Was this review helpful? Yes
Panama City, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Nothing special stands out with service or amenities. Average cleanliness. Average breakfast buffet. Service at breakfast was poor. Ordered hot tea and arrived after half way through my breakfast. Waiter only had 2 tables???

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Jacksonville, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Loved our stay at the Omni River front Jacksonville. Hotel is very nice and the rooms are spacious and seems sound proof. Had no outside noise from hallway or traffic . Beautiful view of St Johns River. Best part for us, 24 hour room service. We were out very late for a party. Came back and ordered room service at... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Forest, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

The Omni Jacksonville definitely wants to take good care of you. The valet staff is exceptional, which made our stay very enjoyable. We left a couple of things in our car and they took care of it immediately and with an exceptionally pleasant attitude. The room was clean and our granddaughters were so excited, after their dance recital, to find... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Charlottesville, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were in Jacksonville for the Florida Country Superfest. The hotel was close and the rooms were clean and spacious. The hotel realized the event was going on and tried to accommodate their guests with extended restaurant hours, etc. The rooftop pool was exceptional. I would definitely go back.

Was this review helpful? Yes
Jacksonville, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I went for a convention that was being held at the Omni in downtown Jacksonville. I wish I had researched better, I would have gotten a room further away and drove in daily. The Omni was very nice, great staff, clean rooms. The area was terrible. Parking choices were unsecured scary parking garage for $20 a day valet, or a... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 2
miami, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stayed in an executive room. The view was very nice with partial river and partial city. The bed was extremely comfortable but I thought the sheets smelled a bit weird. The only plug for my devices near the bed were stowed behind the bed, and the plugs were hanging out of the wall. Otherwise, the service and staff there... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for choosing the Omni Jacksonville Hotel and for your review of your stay. I am very pleased you enjoyed your time with us and appreciate your feedback of your experience. We are always review comments from guest as it gives us the opportunity to improve our service and provide a better experience to our guests. Thank you again... More 

Tarpon Sprngs, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel did not cater to people who are already dealing with a disease. Hotel is located in an area where elderly persons do not really feel safe outside and there are no additional restaurants nearby that are easy to walk to especially for those with physical limitations. Noise level at 4:00 am with what sounded like construction was intolerable.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your review and feedback regarding your stay. We strive at the Omni to provide the best product and excellent service to all our guests and I sincerely apologize that your stay was not the optimal experience it should have been. We would appreciate the opportunity to discuss your stay in detail and have contacted you directly for... More 

Clermont, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

And this one does not disappoint. Also a great location close to so many things. Exceptional staff! Very pretty hotel with great amenities. Can walk to the Landing. Matthew at the front desk recommended Black Sheep Restaurant for dinner and it was fabulous. Late night dessert in the Juliette's Lounge was Scrumptious :)

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your review and kind words regarding your stay. We are very pleased you enjoyed your stay with us and I especially appreciate your feedback regarding our front office staff member. I thank you on his behalf and will make sure he is recognized for his excellent service. I am also very happy you enjoyed your experience at... More 

Questions? Get answers from hotel staff and past guests. Ask a question

615 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (56)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (15)
Viewed
Pool/beach area (10)
Viewed
Dining (3)
Viewed
Bathroom (3)
Viewed
View from room (5)
Viewed
Family/play areas (1)
Viewed
Other (10)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (530)
Viewed
Amenities (99)
Viewed
Deluxe Room (61)
Viewed
Executive King Room (64)
Viewed
Pool (36)
Viewed
Restaurants and Bars (39)
Viewed
River City Suite (92)
Viewed
The Hotel (139)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Business center/function rooms (6)
Viewed
Room/suite (11)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Other (5)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay