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Omni Jacksonville Hotel


Hotel class 4.0 of 5
245 Water St., Jacksonville, FL 32202
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Reviews you can trust

74% Recommend
4.0 of 5 stars 85 reviews
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By trip type
All (85)
[ Date ] [ Rating ]
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5 of 5 stars
Zinfandelover   1 contribution
Atlanta
Nov 4, 2009 | Trip type: Couples New

My husband and I go to the annual Georgia-Florida football game every year. This year, we stayed at the Omni based on the reviews of the hotel and Omni's willingness to match a price I found on the Internet. The customer service was EXCELLENT! I really don't remember the last time I felt so pampered and welcomed at a hotel.... more

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4 of 5 stars
yamakake   20 contributions
Atlanta
Oct 31, 2009 | Trip type: Business, Solo travel

There are two four star hotels in this area (Omni and Hyatt) and I stayed at both of them on a recent business trip. The Omni was comfortable enough, if not what quite what I'd call four star. Good size room, very good bed, in-room coffee maker, etc. Bathtub needed a re-hab, but okay and water pressure was great. Good... more

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4 of 5 stars
orlandoauction   8 contributions
orlandoauction
Oct 29, 2009 | Trip type: Business

Booked a week night for $66 dollars. Room was overall clean. Pillow was gross. Sheets were clean. Ceiling in shower was a little moist, and had been repaired. For my needs it was fine, but for a Luxury Vacation Im not so sure. The building is just Old and you can tell. It has been reno'd recenlty, the room was... more

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2 of 5 stars
ColonelM   3 contributions
KENTUCKY
Oct 9, 2009 | Trip type: Business

Stayed 5 days and 4 nights and would never go back or recomend this hotel. Too expensive and the parking fees are rediculas. The restraunt was also too expensive for the dinners we had. Location was terribler and one of our guests was robbed down by the river while we were there. When we called police it was 27 minutes... more

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5 of 5 stars
allaboutbiz   1 contribution
North Carolina
Sep 28, 2009 | Trip type: Business

I stayed at this hotel for business for the very first time this past month.I decided to bring my small children with me for the first time also.This made me nervous,but my mind was immediately at ease when the lady at the front desk expressed that she was a mother also,and if I me or the children needed anything at... more

Management response from
Lindy Andresen, Manager

We are so happy to hear that both you and your children had such a great experience at the Omni Jacksonville Hotel. It is a delight for us to hear that our front desk associate enabled you to take care of your business needs while enjoying time with your family. Please accept our gratitude for your review and we hope...

Pretty nice
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4 of 5 stars
GatorNation   28 contributions
Winter Springs, Florida
Sep 17, 2009 | Trip type: Couples

The Jacksonville Omni is not in the league of some of the other Omni's where I've stayed, but their prices aren't either. It is significantly less expensive and a good value for the money. This hotel is pretty nice, located in the heart of downtown and right across from Jacksonville Landing, the entertainment and shopping center. There was nothing about... more

Management response from
Lindy Andresen, Manager

Although your stay did not go badly we are disappointed that we were unable to exceed your expectations. We will be sharing your comments with not only our management team but also our partners in the city as you have provided us valuable insight into areas in need of improvement. We do hope you will return to experience a stay...

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4 of 5 stars
NoleGirl87   1 contribution
Tallahassee, FL
Aug 16, 2009 | Trip type: Friends getaway

I loved the location and style of the hotel. Room service is 24hr & fast but very pricey$$ And breakfast sucked and was $30 for 2 people. Parking is $18 at the hotel and $10 right next door. When we tried to leave the parking lot there was no attendent and we had to manually lift the gate. Overall I... more

Management response from
Lindy Andresen, Manager

We appreciate that you took the time to write a review and are glad you liked the location and style of our hotel.  We are always looking for feedback on how we can improve our services.  While your review is not what we'd like to see, it's through comments like yours that we can make implement changes. We will look forward...

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5 of 5 stars
speederinred   5 contributions
Georgia
Jul 8, 2009 | Trip type: Friends getaway

This was a great hotel. Perfect place to watch the fireworks over the river. The customer service was impeccable. The only complaint i had was while we where there the elevator went down and caused delays but that could not be helped. I would definately go back and loved the fact they took care of all my needs and even... more

Management response from
Lindy Andresen, Manager

Thank you for your glowing review of the Omni Jacksonville. We are happy that you were able to take advantage of our riverside location to view the incredible fireworks over the St. Johns. We appreciate your understanding of our elevators but would still like to offer one last apology. If you return to Jacksonville we hope you will once again...

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5 of 5 stars
tshadyt   8 contributions
Gainesville, Florida
Jul 5, 2009 | Trip type: Couples

We decided at the last minute to go to Jacksonville on July 4 and were able to get a room at the Omni all other hotels on Jacksonville Beach and downtown had no vacancies. The staff was really nice, hotel was really clean,and beds were very comfortable. The J Bar has excellent cocktails and appetizers. On the 4th floor terrace... more

Management response from
Lindy Andresen, Manager

We are happy that you were able to spend your 4th of July holiday at the Omni Jacksonville. Our pool deck does provide a great area for viewing the fireworks. Thank you for taking the time to leave such a complimentary review and we hope you will return again soon!

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5 of 5 stars
Travelinbob19   37 contributions
Jersey City
Jun 1, 2009 | Trip type: Solo travel
1/1 found this review helpful

I arrived in Jacksonville on a Sunday and was easily able to find the hotel. Another Hotwire find for me, I still can't believe the rate I received. I must give special mention to the Valets here, Las Vegas quality and hustle, I never waited for my car. The hotel was luxurious with a very large bathroom and a very... more

Management response from
Lindy Andresen, Manager

We are also happy that Hotwire chose to put you in the Omni Jacksonville. and appreciate all of your kind comments regarding your stay. We do hope that your travels bring you back to Jacksonville so we can once again have the opportunity to serve you.

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Omni Jacksonville Hotel Also Known As

  • Omni Hotel Jacksonville
  • Omni Jacksonville
  • Jacksonville Omni
Address: 245 Water St., Jacksonville, FL 32202