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Omni Jacksonville Hotel

Certificate of Excellence
245 Water St., Jacksonville, FL 32202
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Omni Jacksonville Hotel
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Omni Jacksonville Hotel
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912 reviews from our community

Traveler rating
    458
    254
    127
    51
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mesa, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Great central location if doing business in downtown Jacksonville. Friendly service oriented staff and good quality food buffet for breakfast. Location is within walking distance of most downtown bank offices. Valet was easy to work with and had car down when I called ahead before I arrived. We watched a basketball game in the bar as they had numerous large... More 

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Cleveland, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for a work meeting for two nights and received great and friendly service. Hotel is two blocks from the river along with places to eat, shops and bars right on the river. There is also a nice sidewalk along the river if you wanted to exercise outside. This hotel is in a great location.

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Sarasota
Top Contributor
50 reviews 50 reviews
35 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was there on business last month and didn't know what to expect when I checked in. I was happy to see a large room, a well maintained hotel, and in a good location. I would recommend the hotel for a business stay, especially with CFX.

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Leawood, KS, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Nice amenities and location, but bathrooms need serious updating. Tubs and shower curtains are way out of date for a hotel of this caliber. Bed and workspace were adequate and television was updated, but no electical outlets were available on the desktop.

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Cherry Hill, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

It was a pleasure to come into a beautiful hotel that was clean and kept so immaculate. The front desk service and attentiveness to my needs was over and above any service I've seen in a long time. I ate at the restaurant Jullietes for dinner and breakfast - again the service was great and the service phenomenal. Overall, great... More 

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atlanta, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

River view rooms may not have a view of the river. Everything was very average, things that would be attainable in a hotel for nearly half the cost. This is all I need to say but Trip Advisor tells me I need to have a minimum of 200 words so I am typing the rest of this like a moron,

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New York
1 review
5 of 5 stars Reviewed 1 week ago NEW

I stayed for three nights in March 2015. All of the staff (front desk, valet parking attendants, housekeeping) were friendly and helpful. Hotel is very conveniently located. The pool and fitness center were well-kept and available 24 hours. There are no vending machines for snacks on the floor and the little grocery shop on the ground floor is not open... More 

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Gainesville, Florida
1 review
5 of 5 stars Reviewed 1 week ago NEW

My boyfriend and I plan weekend getaways about once every other month. The front desk staff were very helpful in suggesting and reserving places for meals and providing directions. Our room was clean and comfortable. And we had a wonderful view of the river. We will certainly stay here again.

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Memphis, United States
1 review
4 of 5 stars Reviewed 1 week ago

The front desk staff went above and beyond helping us retrieve lost luggage from the airline. I have never seen that level of effort from any hotel. The food in our banquets was above average. The wait staff was exceptional, as well.

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Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

I am glad to hear that the hard work of our staff resulted in a pleasant stay for you Benjamin. Guest satisfaction is our primary motivation and we enjoy hearing specifics about what we are doing well. Thank you for your feedback, we look forward to seeing you again soon! More 

Jacksonville, Florida, Usa
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is close to Jacksonville landing with some shopping and plenty of places to eat, located on the St. John's River. Across the street from the Moran Theater. The staff throughout our stay was friendly and accommodating without being overbearing.

Review collected in partnership with Omni Hotels & Resorts

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Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for offering us an evaluation of your stay John. I am glad you were able to take advantage of our convenient location right in the heart of the Bold City! We hope you will consider staying with us again when circumstances bring you back to town. Thank you for choosing the Omni Jacksonville! More 

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