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Omni Jacksonville Hotel

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245 Water St., Jacksonville, FL 32202
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Omni Jacksonville Hotel
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Omni Jacksonville Hotel
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979 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The Omni in downtown Jacksonville was an amazing hotel stay. The customer service from the time we pulled up to the door made us feel so welcome. Beds were super comfy and room was clean and nice! We had requested a high floor and that's what we got! We were just in town for the night, for a concert at... More 

Was this review helpful? Yes 1
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are pleased to hear that our hotel provided a launch pad for a great night out! Keep an eye on our calendar for future events you might enjoy and make sure to join our Select Guest loyalty program. This will allow you to customize your room to your preferences and earn free nights with us. Membership is complimentary and... More 

Columbia, South Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

this property is located across from the Jacksonville Landing, a mediocre tourist trap with live music, restaurants and bars. It has a nice riverwalk though with access to tour boats and views of the bridges. Comfortable rooms, decent views and very nice bar with decent food. The restaurant and atrium are stuck in the 80s but the staff is very... More 

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are glad to see that you were able to take advantage of our fantastic location! We love our proximity to the St. Johns river and to downtown Jacksonville's many activities. We are sorry that our front desk staff could not provide you with the information you required, but we are happy to see that our bellmen were more successful.... More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

From the minute I walked in I felt like family - the front desk welcomed me back (was there 3 years ago). My room was comfy, clean and quiet. Daily cocktail hour stops in the J Bar were a pleasure - Deborah took great care of us, knew our drinks and went out of her way to provide a celebration... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We appreciate such a complimentary review and even more so we appreciate that you had such a great stay with us. We take great pride in offering the best guest experience in Jacksonville an we love to hear about our successes. Being a local, you can easily take advantage of our location to enjoy all that downtown has to offer.... More 

Bluffton, South Carolina
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I spent this Memorial weekend in Jacksonville. This was our first time to stay downtown. Previously we've preferred Ponte Vedra's Sawgrass area near the beaches. We enjoyed being downtown with a Jazz Festival within walking distance. The Omni was a very nice, well appointed accommodation for us. I recommend it to anyone looking for a downtown JAX... More 

Review collected in partnership with Omni Hotels & Resorts

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Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are glad to see that you were able to enjoy our city on such a fun weekend Pamela! The Jacksonville Jazz Festival is a huge asset to the city and we love being a part of it! We hope you will consider us next year or anytime that life brings you to Jacksonville. We appreciate your business and feedback.... More 

Aiken, SC, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel stay was very good from the reservation process all the way thru the check out process. The valet service was excellent and the entire hotel staff was great. Food was well prepared and served by an excellent group of people. Recommend to all.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your praise and for offering such comprehensive information on your stay Robert. We are happy to see that you enjoyed your time with us and will be recommending us in the future. Keep in mind when staying with in Jacksonville or at any other Omni that you can join our Select Guest loyalty program to accentuate your... More 

Greenville, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very nice accomodations wih great service! Nothing else needs to be said... we will stay here again! Parking was adequate around the facility... no problem at all! The Front Desk worked quickly and made our arrival easy and pleasant!

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your input Mike. We are glad we could offer you comfortable accommodations during your time in Jacksonville and we our appreciative of your kind words. We hope that you will consider us your home away from home whenever in the area. Thank you for choosing the Omni Jacksonville and have a fantastic day! More 

Chicago, United States
1 review
5 of 5 stars Reviewed 1 week ago

Went to the Omni on business because my client recommended the Hotel. It was one of the best hotels I have stayed at in the last several years. I would highly recommend this hotel to anyone visiting downtown Jacksonville. Great Job!

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback Christopher. It is great to get such an endorsement from one of our business travelers and the fact that we were recommended to you is the icing on the cake. We strive to provide a guest experience that counteracts the rigors of travel and we enjoy hearing about our successes. We hope that you will... More 

Orlando Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stephanie Cardwell at the Front desk is a great asset to this facility, very professional, amazing, attentive and caring. She had a very genuine beautiful smile from the time we checked in until we checked out! The rooms are very beautiful and spacious, location is very convenient and close to everything, we walked everywhere, it was very relaxing to be... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are glad to see you had such a wonderful time during your stay with us Kenaope! We would like to thank yo for your kind remarks and for mentioning our staff members. We all work very hard to insure that each guest feels special and it is wonderful to hear when our efforts bear fruit! We hope to see... More 

New Orleans, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel location is not conveniently located; area fine dining is not within easy walking distance. Bed was extremely uncomfortable and soundproofing inadequate to minimize noise from other guests. Service in hotel restaurant was very inconsistent.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for reviewing your stay with us Frank. We are sorry to see that we did not distinguish ourselves with our service and that you found your accommodations lacking. We pride ourselves on the guest experience we provide and we strive to achieve a benchmark that is far above average. We thank you for the opportunity to continually improve... More 

Waycross, Georgia
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 1 week ago

This hotel has everything I want--excellent views, great bedding and bathroom, killer work out facilities and excellent food!!!! I would certainly recommend room service--the wait staff is superb!!! The restaurant is fabulous. We love to eat here before the symphony/ musical and often come back for a late dessert after the show!!!

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking time to offer your opinion on your stay and for such effusive praise Susanne! We relish our role at the center of downtown nightlife and we are happy to hear that you take advantage of our location regularly. Make sure to join our Select Guest loyalty program before your next stay with us. Membership is complimentary... More 

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