We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Omni Jacksonville Hotel

Certificate of Excellence
Hotel website
Hotel deals
245 Water St., Jacksonville, FL 32202
Special Offer
12% Off! Book Now & Save!
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Omni Jacksonville Hotel
Professional photos View all
Browse nearby
Omni Jacksonville Hotel
Add Photo Write a Review

1,043 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    527
    293
    143
    54
    26
See reviews for
146
245
49
436
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1043)
  • Mar-May only
    (294)
  • Jun-Aug only
    (250)
  • Sep-Nov only
    (271)
  • Dec-Feb only
    (228)
All months
Zurich, Switzerland
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a nice business hotel in Jacksonville. The rooms are modern, rather large and everything works well for a business stay, why not even pleasure. The bed is good to sleep and the wifi works fast, also the small business centre in the hotel is helpful in case needed. The breakfast is good and you can also choose relatively... More 

Was this review helpful? Yes
Alapaha, United States
5 of 5 stars Reviewed 3 days ago NEW

Very nice hotel with friendly and helpful staff. Every need was attended to. Hotel was clean. The view from my room was very nice! The only thing that would have made my stay nicer is if the hotel provided breakfast with the reservation.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for letting us know how your stay went Rachel. We are very happy to see that it was a pleasant one. We look forward to having you with us again whenever you find your way back to the Bold City and we appreciate your business! More 

Jackson, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just stopped for a night, but it was a great night. We were located so close to the river and the Landing that we walked there two times. The pool was a perfect temperature and not crowded. The birds at dusk were a bit tricky as there were so many it felt like a scene out of the famous Hitchcock... More 

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are happy to see that your stay with us was pleasant and that you were able to use our location to enjoy the city! He hope you will stay with us again when you have more time to see everything that Jacksonville has to offer. Thank you very much for your feedback and for your business! More 

Gainesville, Florida
Level Contributor
89 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed here several times in the past with pleasure. It is close to an entertainment venue we like...within walking distance. We come over for a concert and spend the night. We have stayed @ The Hyatt...which is a little closer...but always return to The Omni. It has been updated and renovated to a really nice level......customer service and... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for such complimentary and comprehensive feedback Vickie! We love to hear about all guest experiences and it is great to see you have enjoyed staying with us several times! We appreciate your feedback and the fact you took the time to give us your opinion. We look forward to seeing you for your next night on the town! More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff and motel was very nice and friendly. The location was downtown and right across the street from the event we were in town for. Had an issue with the air and they looked at it but never resolved the problem but we made it work and it was liviable.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are pleased to see you enjoyed your stay with us Cathy. I would also like to thank you for your understanding regarding the service challenge you experienced with your air conditioner. Our engineering department is looking into the issue and we appreciate you bringing it to our attention. Thank you for your business and your feedback, we hope to... More 

Clinton, Maryland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I had to travel to Jacksonville to conduct training at the Federal Building across the street from the Omni Jacksonville. The rate was reasonable and the rooms were good but not really great. This was my second visit, I stayed in the same hotel a month prior. For business travelers it is a good hotel but it does have a... More 

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback and for making us aware of the service challenges you experienced during your stay. Reviews from our guests are essential when improving our guest experience and we appreciate your input. We are also happy to see yo enjoyed your stay with us overall. We hope you will consider us whenever work or leisure brings you... More 

Colleyville, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

From stepping out of the cab to finding special needs met in my room this was hands down one of the best hotel experiences I have ever had. The hotel staff was stellar--friendly, caring, concerned and responsive. Who knew order room service with Crystal Gale could be so much fun and make stormy nights the best ever. I would hire... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for such effusive praise and for mentioning Crystal by name Kim! We work diligently to provide the best guest experience in Jacksonville and we love to hear when our efforts bear fruit! We look forward to seeing you again soon and we appreciate your business! More 

Nashville, United States
1 review
1 of 5 stars Reviewed 1 week ago

The best thing going for this hotel is their resturants and valet staff. The front desk employees were not so friendly and the bathrooms are horrifc. The bedding had stains from previous who knows what. I was not pleased with this location.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking time out of your day to offer feedback on your stay Steven. We are sorry to see that your experience with us was less than satisfactory. Someone from our housekeeping staff will be contacting you directly to garner more information about your reservation in hopes of avoiding similar incidents in the future. We appreciate your business... More 

1 review
4 of 5 stars Reviewed 1 week ago

The Omni Jacksonville offer a great location friendly staff and awesome rooms. the Fitness center needs to be bigger for a hotel this big, 343 rooms. Convention center is a cross the street and the Riverwalk is walking distance.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your thoughtful review. We are glad to see that you enjoyed your stay with us. We love our location close to the Prime Osborn Convention Center and we are glad it was convenient for your needs. Please consider the Omni Jacksonville your home whenever you find yourself back in Jacksonville. We appreciate your business! More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

the place was awesome and the room was clean, and the service was awesome.... the place was first class,.,,,i would always rate this place, top place in hotels in jacksonville. the pool was clean and the exercise room was basic and the view on top of the roof where the pool is, was spectacular.

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are very glad to see that your time with us during your class reunion. We love to hear about the hotel amenities that our guests love and we are glad to see that the pool and exercise facility impressed you. We hope you will come back and enjoy them again soon. Thank you for your business! More 

Questions? Get answers from hotel staff and past guests. Ask a question

617 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (58)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (9)
Viewed
Pool/beach area (10)
Viewed
Dining (3)
Viewed
Bathroom (3)
Viewed
View from room (5)
Viewed
Family/play areas (1)
Viewed
Other (10)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (530)
Viewed
Amenities (99)
Viewed
Deluxe Room (61)
Viewed
Executive King Room (64)
Viewed
Pool (36)
Viewed
Restaurants and Bars (39)
Viewed
River City Suite (92)
Viewed
The Hotel (139)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Room/suite (11)
Viewed
Business center/function rooms (6)
Viewed
Hotel & grounds (4)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Jacksonville
0.4 mi away
Hyatt Regency Jacksonville Riverfront
0.5 mi away
Crowne Plaza Jacksonville Riverfront Hotel
8.1 mi away
Hotel Indigo Jacksonville Deerwood Park
Show Prices
Show Prices
Show Prices
0.7 mi away
Hampton Inn Jacksonville Downtown I-95
8.0 mi away
Aloft Jacksonville Tapestry Park
Aloft Jacksonville Tapestry Park
#11 of 130 in Jacksonville
4.0 of 5 stars 307 reviews
0.8 mi away
Lexington Hotel & Conference Center - Jacksonville Riverwalk
Lexington Hotel & Conference Cen...
#82 of 130 in Jacksonville
3.0 of 5 stars 33 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Back to top