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Omni Jacksonville Hotel

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245 Water St., Jacksonville, FL 32202
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1 room 1 guest
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Omni Jacksonville Hotel
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1,066 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Carnforth, United Kingdom
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 1 night in August and had a pleasant stay. The staff were very welcoming and friendly at check in and the room was clean and modern - we also had a great view from our room overlooking jacksonville. The rooftop pool was also great - great views over the city However there was no breakfast. Overall... More 

Was this review helpful? Yes 1
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for giving us feedback on your stay! we are pleased to see that you chose to stay with us while you were in Jacksonville. The next time you are on this side of the pond we hope you will join us again. We appreciate your business and your review! More 

Jacksonville, United States
1 review
3 of 5 stars Reviewed 1 week ago

Hotel was clean; restaurant experience was terrific; front desk and valet staff were extremely professional and pleasant. However, the booking experience was frustrating (could not get our first choice of dates) and housekeeping was unresponsive to our request to unclog a painfully slow bathroom sink drain.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback Mark. A representative from our hotel will be contacting you in hopes of preventing the service challenges you experienced. We appreciate your review and your business. More 

Cape coral
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm not sure whay people are saying this is a great place. I traveled their on business and found it to be run down . My room smelled awfull like someone had been sick . The sheets looked gray and the pillows were yellow. Room service was not attentive I order ed break feast in my room and it was... More 

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your criticism Jim. We pride ourselves on offering a top notch guest experience and we take any failure to do so seriously. I will be contacting you privately in hopes that you can offer more information on your stay and we can get to the root of your service challenges. Thank you for this opportunity to improve... More 

Hampton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We used this hotel for a business event and the event staff was excellent. They took care of all the details from rooms to food so our team could focus on our meeting. The guest rooms are very clean and comfortable with plenty of room.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your review Paul. We are pleased to see that your business trip with us was pleasant. We relish our role as a facilitator of events big and small and it is great to hear that our efforts resulted in a successful event. We appreciate your business and look forward to seeing you again soon! More 

Augusta,ga, United States
1 review
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at this hotel, very close to the Jacksonville Landing restaurants and shops. The hotel room was very clean and we slept well. All the shops and eateries nearby in walking distance. The hotel staff was very friendly, polite and helpful.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback Carl. We are happy to see that you enjoyed your time with us! We hope to see you again the next time you travel to Jacksonville. We appreciate your business and your review! More 

Texarkana, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a chance to either stay at the Omni Hotel or Embassy Suites and I end up choosing the Omni because of the great previous reviews and location. The room to me wasn't as spacious as most travelers had indicated, it appeared to be the normal size of any other King size room/hotel. The Hotel is older but definitely... More 

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for providing us with feedback on your stay. Customer input is important when considering our direction as a hotel and we welcome your criticism. I would also like to apologize for the service challenges you experienced during your stay with us. We appreciate your business and this opportunity to improve our guest experience. More 

1 review
5 of 5 stars Reviewed 1 week ago

We always stay here when passing through Jacksonville. It is a top notch property with excellent staff, and you can't beat the views of the river. Easy to get to from I-95, and plenty of dining options are an easy walk across the street to the river.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for giving such a concise and complimentary review! We thank you for taking time to offer your opinion on your stay. We hope you'll consider us your home away from home whenever you are in Jacksonville. More 

orlando, United States
1 review
4 of 5 stars Reviewed 1 week ago

Its the Omni so things were definitely in order. I just wish they had a spa! Rooms are clean, bed is comfy. Room service never disappoints. I stay at this location at least 3xs a year because its right in center of downtown. I feel safe walking to the bars that are in the area.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for continuing to stay with us Timothy. We are happy to see that our hotel is your choice for convenience and comfort when staying in Jacksonville. Keep in mind for your next stay that our front desk staff is a fount of knowledge and they love to guide guests through our city. They would be more than happy... More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Nice hotel with friendly staff. Express check-in is very convenient. I didn't get a chance to check out either of the restaurants or the pool. We arrived, relaxed in the room, which had a nice view of Downtown Jacksonville facing the sunset. Then we were off to the game. We enjoyed sleeping in a bit without the kids and check-out... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for leaving feedback on your stay Brad. We are proud to say we are the home of the Jacksonville Jaguars and we love a good game day celebration! Thank you for making the Omni Jacksonville your headquarters during the festivities. We appreciate your business and look forward to seeing you again this fall! More 

Waycross, Georgia
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my favorite place to stay when I need to overnight downtown and not at the island. I love all the staff here. Many of the wait staff in the restaurant have been there over 20 years. I think that says a lot about this place. I recommend getting tickets to the Nutcracker it's just across the street from... More 

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We love to hear from our repeat guests and the fact that you have enjoyed our hotel for so many years is heartwarming. We appreciate that you continue to trust us with your free time. We look forward to seeing you again soon, theater season is right around the corner! Thank you for your business and your feedback. More 

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