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Omni Jacksonville Hotel

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245 Water St., Jacksonville, FL 32202
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Omni Jacksonville Hotel
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1,010 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I went for a convention that was being held at the Omni in downtown Jacksonville. I wish I had researched better, I would have gotten a room further away and drove in daily. The Omni was very nice, great staff, clean rooms. The area was terrible. Parking choices were unsecured scary parking garage for $20 a day valet, or a... More 

Review collected in partnership with Omni Hotels & Resorts

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miami, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

I stayed in an executive room. The view was very nice with partial river and partial city. The bed was extremely comfortable but I thought the sheets smelled a bit weird. The only plug for my devices near the bed were stowed behind the bed, and the plugs were hanging out of the wall. Otherwise, the service and staff there... More 

Review collected in partnership with Omni Hotels & Resorts

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Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for choosing the Omni Jacksonville Hotel and for your review of your stay. I am very pleased you enjoyed your time with us and appreciate your feedback of your experience. We are always review comments from guest as it gives us the opportunity to improve our service and provide a better experience to our guests. Thank you again... More 

Tarpon Sprngs, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel did not cater to people who are already dealing with a disease. Hotel is located in an area where elderly persons do not really feel safe outside and there are no additional restaurants nearby that are easy to walk to especially for those with physical limitations. Noise level at 4:00 am with what sounded like construction was intolerable.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your review and feedback regarding your stay. We strive at the Omni to provide the best product and excellent service to all our guests and I sincerely apologize that your stay was not the optimal experience it should have been. We would appreciate the opportunity to discuss your stay in detail and have contacted you directly for... More 

Clermont, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

And this one does not disappoint. Also a great location close to so many things. Exceptional staff! Very pretty hotel with great amenities. Can walk to the Landing. Matthew at the front desk recommended Black Sheep Restaurant for dinner and it was fabulous. Late night dessert in the Juliette's Lounge was Scrumptious :)

Review collected in partnership with Omni Hotels & Resorts

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Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your review and kind words regarding your stay. We are very pleased you enjoyed your stay with us and I especially appreciate your feedback regarding our front office staff member. I thank you on his behalf and will make sure he is recognized for his excellent service. I am also very happy you enjoyed your experience at... More 

DeLand, United States
1 review
5 of 5 stars Reviewed 1 week ago

Came to city for concert at the stadium Over all experience was wonderful. Quiet room, hospitable staff, clean room. Very satisfied. Would make one recommendation for shuttle to and from the stadium. It was a good night to walk, but during a rain storm could be a bit uncomfortable.

Review collected in partnership with Omni Hotels & Resorts

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Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your comments and choosing to stay at the Omni while in Jacksonville. I am very happy you enjoyed your stay with us and hope you enjoyed the concert as well! Thank you also for your excellent suggestion about transportation to the event. We appreciate all feedback from our guests as it helps us improve our service for... More 

Boca Raton, FL, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The guest rooms were lovely and large, and the location of the hotel was great; however, the staff made our stay extraordinary. When we arrived, the front desk staff greeted us warmly and also happily coordinated a request with housekeeping on our behalf. Our schedule was a bit off from our travels, it was pouring rain outside, and my daughter... More 

Review collected in partnership with Omni Hotels & Resorts

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Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank for your review and kind words -- I am so very pleased we were able to make your travel experience an enjoyable one! We strive to provide excellent service and it's always gratifying to know we have achieved that with our guests. Thank you again - we hope to see you again soon at the Omni! More 

Louisville, Kentucky
2 reviews
5 of 5 stars Reviewed 1 week ago

Amazing staff that actually remembers the little personal preferences. Hotel dinning is great, but the menu could use updating or a nightly special (for those who frequently stay at the hotel, it will become boring quickly). Best water pressure in the city!

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for your review! We are very happy you enjoyed your stay and appreciate your excellent feedback regarding the restaurant menu, which will be reviewed with our management team. Thanks again - we look forward to your next visit! More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is in a Great location for Jacksonville. Close to where we needed to be. The staff is very nice. The property is older and the rooms somewhat dark, but the furnishing were fresh and clean. Very nice hotel overall.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for choosing to stay at Omni Jacksonville Hotel and for your review. I hope you enjoyed your stay with us and the Jacksonville area. We are very fortunate to be close to many venues for both business and pleasure and are pleased you found our location convenient. We have recently completed a renovation of all our guest rooms,... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Omni on a weekend getaway. It is a nice hotel, very clean, friendly staff, and the bed is very comfortable. The price was also reasonable for the area. My only complaints would be that the mini fridge has no (I mean 0) room left for anything due to mini bar items packed into it. I like... More 

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback of your experience. I hope you enjoyed your time in Jacksonville and your weekend getaway! I sincerely apologize for any issues that may have made your experience less than you expected. Please let us know if you should have occasion to stay with us again; we would be happy to arrange any special preferences for... More 

Princeton, United States
1 review
5 of 5 stars Reviewed 1 week ago

top honors all around, food is top line, staff is the best at taking your needs and filling them , I would recommend this place to anyone who wants to be comfortable, and in a good location , plus the beds are awesome, I sleep like a baby

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you, Clayton, for your wonderful comments! We are truly happy your experience with us was beyond your expectation and you enjoyed the hotel amenities. It is our goal to provide top notch service in all areas and very gratifying to know we succeeded. Thank you! More 

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