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Omni Jacksonville Hotel

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245 Water St., Jacksonville, FL 32202
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Omni Jacksonville Hotel
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Omni Jacksonville Hotel
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973 reviews from our community

Traveler rating
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    134
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Chicago, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Went to the Omni on business because my client recommended the Hotel. It was one of the best hotels I have stayed at in the last several years. I would highly recommend this hotel to anyone visiting downtown Jacksonville. Great Job!

Review collected in partnership with Omni Hotels & Resorts

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Orlando Florida, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stephanie Cardwell at the Front desk is a great asset to this facility, very professional, amazing, attentive and caring. She had a very genuine beautiful smile from the time we checked in until we checked out! The rooms are very beautiful and spacious, location is very convenient and close to everything, we walked everywhere, it was very relaxing to be... More 

Review collected in partnership with Omni Hotels & Resorts

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New Orleans, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

The hotel location is not conveniently located; area fine dining is not within easy walking distance. Bed was extremely uncomfortable and soundproofing inadequate to minimize noise from other guests. Service in hotel restaurant was very inconsistent.

Review collected in partnership with Omni Hotels & Resorts

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Waycross, Georgia
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 5 days ago NEW

This hotel has everything I want--excellent views, great bedding and bathroom, killer work out facilities and excellent food!!!! I would certainly recommend room service--the wait staff is superb!!! The restaurant is fabulous. We love to eat here before the symphony/ musical and often come back for a late dessert after the show!!!

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Suppose to be one of top hotels but have stayed in better places. Nothing special about room and I thought the valet parking was overpriced $20 per day. Each night I felt like something was biting me in the bed...but I think it's the linens and blanket.

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Savannah, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

The hotel was not clean and had bugs in the bed. The air conditioner seem to have gone off during the night. We tried readjusting the thermostat but the room was hot. The area is very god. We went to the landings and had a very good time. The Juliette Lounge is excellent. The room service, wait staff, valet service... More 

Review collected in partnership with Omni Hotels & Resorts

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Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback Iona. Our Director of Housekeeping will be contacting you directly for more information on your stay. I apologize for the fact that your stay did not live up to your standards or ours. We are appreciative of this opportunity to improve our service. More 

Green Cove Springs, Florida
Top Contributor
65 reviews 65 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

First class valet service tops this place. Easy check in and well appointed rooms with an excellent view. In the heart of Jacksonville. Didn't use room service. Pricey but,we knew that coming in. Food also perfectly prepared and presented.

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to tell us about your stay! We are very pleased to see that you enjoyed yourself. We hope that the Omni Jacksonville will be your choice for accommodations when you find yourself back in the city! More 

Tallahassee, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Pricey but NOT all that. Upon arrival I was told my room was not ready. So I was switched to another room (I later found out that several other people was told something similar). The faucet in my room was backwards and by 2AM in the morning it broke....water would not stop running. It took 20 minutes for someone to... More 

Was this review helpful? Yes 2
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you very much for you feedback Rachael and for offering us this opportunity to improve our service. I will be contacting you privately to gather more information on your reservation in hopes of getting to the root of the service challenges you experienced. Thank you for your review. More 

Jacksonville FL, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Omni was a great choice to stay for our meeting. It was in close proximity to the meeting location, and provided breakfast and many services for its guests. The room was appointed nicely and all of my needs were met. Very nice accomodations.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking time to inform us on your stay Iona. I would like to apologize for the condition your room was in during your stay with us. Our Director of Housekeeping will be contacting you privately to garner more information on your stay in hopes of offering a satisfactory resolution. More 

Savannah, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel lobby exceeded by expectations. The room were nice, not outdated. The staff was friendly and professional. Less expensive than Hyatt Downtown Jacksonville. The parking was cheaper. It's located near the Jacksonville Landing.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your positive comments Julia! We are glad to see that you had such a good time while you stayed with us. Keep an eye on our calendar for all the events coming up this summer! We eagerly look forward to your next stay with us! More 

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