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Omni Jacksonville Hotel


Omni Jacksonville Hotel
Hotel class 4 of 5
245 Water St., Jacksonville, FL 32202
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Traveler Reviews

73% Recommend
4.0 of 5 stars 78 reviews
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By trip type
All (78)
[ Date ] [ Rating ]
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5 of 5 stars
speederinred 2 contributions
Georgia
Jul 8, 2009 | Trip type: Friends getaway

This was a great hotel. Perfect place to watch the fireworks over the river. The customer service was impeccable. The only complaint i had was while we where there the elevator went down and caused delays but that could not be helped. I would definately go back and loved the fact they took care of all my needs and even... more

Management response from
OmniMgr, Manager

Thank you for your glowing review of the Omni Jacksonville. We are happy that you were able to take advantage of our riverside location to view the incredible fireworks over the St. Johns. We appreciate your understanding of our elevators but would still like to offer one last apology. If you return to Jacksonville we hope you will once again...

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5 of 5 stars
tshadyt 8 contributions
Gainesville, Florida
Jul 5, 2009 | Trip type: Couples

We decided at the last minute to go to Jacksonville on July 4 and were able to get a room at the Omni all other hotels on Jacksonville Beach and downtown had no vacancies. The staff was really nice, hotel was really clean,and beds were very comfortable. The J Bar has excellent cocktails and appetizers. On the 4th floor terrace... more

Management response from
OmniMgr, Manager

We are happy that you were able to spend your 4th of July holiday at the Omni Jacksonville. Our pool deck does provide a great area for viewing the fireworks. Thank you for taking the time to leave such a complimentary review and we hope you will return again soon!

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5 of 5 stars
Travelinbob19 35 contributions
Jersey City
Jun 1, 2009 | Trip type: Solo travel
1/1 found this review helpful

I arrived in Jacksonville on a Sunday and was easily able to find the hotel. Another Hotwire find for me, I still can't believe the rate I received. I must give special mention to the Valets here, Las Vegas quality and hustle, I never waited for my car. The hotel was luxurious with a very large bathroom and a very... more

Management response from
OmniMgr, Manager

We are also happy that Hotwire chose to put you in the Omni Jacksonville. and appreciate all of your kind comments regarding your stay. We do hope that your travels bring you back to Jacksonville so we can once again have the opportunity to serve you.

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4 of 5 stars
thessy 3 contributions
Luxembourg City, Luxembourg
May 19, 2009 | Trip type: Couples

the room was a little bit too "dark", could be more friendly. the restaurant was simply great (we loved their policy about organic food and local farmers: the result can be seen in the preparation of their food). The staff was very friendly. more

Management response from
OmniMgr, Manager

Thank you for your review of the Omni Jacksonville. We are happy to hear that you appreciate our efforts to use locally grown and organic foods. If you find yourself back in Jacksonville, we hope to once again stay with us at the Omni Jacksonville!

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3 of 5 stars
MDDad 15 contributions
Boston
Apr 20, 2009 | Trip type: Couples

The Omni Jacksonville has some outstanding features that you would expect from a fine hotel chain. The location is outstanding, and the service was excellent. The hotel is showing its age, however. The beds made me feel like I was staying at a cheap motel instead of a fine hotel chain. Both beds in our room were extremely soft and... more

Management response from
OmniMgr, Manager

Although we are happy to hear that you enjoyed the location of our hotel and that the service you received was excellent we are sorry that your room was less than perfect. Your feedback is an invaluable tool for us to initiate change and we assure you that this has been shared with our management team for consideration with future...

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4 of 5 stars
Burlingtonienne 5 contributions
New England, USA
Jan 16, 2009 | Trip type: Business

I enjoyed my stay at the Omni Jacksonville. The room was attractively furnished and luxurious. Service was good. Room service offerings were above average. I was in Jacksonville on business, but it did not feel like a dreary business hotel, and I could imagine staying there on vacation as well. The location was within convenient walking distance of several restaurants,... more

Management response from
OmniMgr, Manager

It is a pleasure for us to hear of your stay at the Omni Jacksonville. We appreciate that you took the time to leave a review and we hope that you won't just imagine vacationing with us but will actually return to do so.

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5 of 5 stars
Steelerfan75 1 contribution
Gorham Maine
Oct 8, 2008 | Trip type: Couples

My husband and I spent 3 days at the Omni Hotel in Jacksonville and it was wonderful! The room was spotless and elegant and everyone on the staff we spoke with was helpful and very pleasant. The restaurant and food were great and not that expensive. If we need to be in Jacksonville again we will return to the Omni more

Management response from
OmniMgr, Manager

We are delighted to hear of your wonderful stay at the Omni Jacksonville. Thank you for taking the time to leave a review and we will look forward to your next stay with us.

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5 of 5 stars
FloridaStateNole 16 contributions
Destin, FL
Sep 28, 2008

Stayed here for a football game. Staff was excellent and really went out of their way to make us comfortable. Valet crew was also top notch (important to me). Very helpful. Room was spotless and the food from room service was very tasty. more

Management response from
OmniMgr, Manager

We appreciate your feedback on your recent stay at the Omni Jacksonville. We are happy to hear that you enjoyed all aspects of your stay and hope to welcome you back soon.

Omni
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3 of 5 stars
vacationlady1 39 contributions
baltimore
Sep 17, 2008

I stayed at the Omni for business travel. I was able to check in early and they gave me a room with a view. My room was located near the elevator but I never heard it. My biggest complaint was the lighting in the room. It was very dark, even with the curtains open. The dark decor and the poor... more

Management response from
OmniMgr, Manager

Thank you for your feedback. The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests. We are regretful for any inconvenience you may have experienced during your visit with us. Unfortunately, rare occurrences take place and the guests’ overall perspective of the hotel is affected. We hope you will...

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3 of 5 stars
Vatrahaki1 3 contributions
Columbus, Georgia
Jul 14, 2008 | Trip type: Couples

You can't beat the location. We were within walking distance to Jacksonville Landing and other places. The hotel itself was ok. The elevators had a musty, old smell and the room was small. I was afraid to touch anything because parts of the room were falling apart. The buffet breakfast was excellent and the staff were cordial. I wouldn't stay... more

Management response from
OmniMgr, Manager

The Management of the Omni Jacksonville would like to thank you for taking the time to leave feedback on your stay at our property. We are always in search of opportunities to make improvements and the feedback from our guests is a great way for us to pinpoint areas to focus on. Please be assured that all of your comments...

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Omni Jacksonville Hotel Also Known As

Address: 245 Water St., Jacksonville, FL 32202