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Jacksonville Marriott

3.0 of 5 4670 Salisbury Road, Jacksonville, FL 32256
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Certificate of Excellence 2014
Jacksonville Marriott
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Jacksonville Marriott
Jacksonville Marriott
Jacksonville Marriott
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174 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Jacksonville Marriott
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 14, 2014 via mobile

Just okay. The quality if the rooms is not great. There is a strange bottle opener in the bathroom?? Shoddy repair jobs throughout the room. NO FREE WIFI? It's almost 2015... really no free wifi?? Comeon guys. NO COMPLEMENTARY BREAKFAST?? I didn't even know hotels that didn't have complementary breakfasts existed. And it's $10 btw. So yeah... Just okay

Was this review helpful? Yes 1
JacksonvilleGM, Assistant Front Office Manager at Jacksonville Marriott, responded to this review

Good afternoon Ghshhh, We received your feedback about the hotel and the amenities we offer. I do want to thank you for all the information that you provided and shred it all with the Marriott team. In our hotel lobby we do have complimentary WiFi and it will be complimentary upstairs in the rooms for all Marriott Rewards members by... More 

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 3, 2014 via mobile

About a half hour from the airport and Jacksonville University, it is bunched with a few other hotels a few blocks from the expressway. Not a lot of choices of restaurants in walking distance, but on a nice area; at least felt safe. Rooms comfy and clean. Staff eager to help.

Was this review helpful? Yes
Roswell, Georgia
3 reviews 3 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 30, 2014

Generally OK, Good Stuff: The managers, front desk people, and concierge personnel are very nice. The rooms are clean. Bad Stuff: The property is a little hard to get to and needs some updating. The concierge level food has slipped for the Marriott Platinum members. The TV has no premium channels, which is a drag. Hotel is not downtown. Have... More 

Was this review helpful? Yes 1
JacksonvilleGM, Assistant Front Office Manager at Jacksonville Marriott, responded to this review

Dear Rev. T, Thank you so much for all your feedback. We really appreciate you staying with us. The staff here does a really great job, considering the Hotel flaws. In the hotel, we try to have every T.V. channel that our guests requests for, so that it is friendly for families and informative for our corporate travelers. Every night... More 

Madison, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 20, 2014

I checked in October 19 and checked out October 20, 2014 - Room 829. Really bad bathroom - both the sink and the bathtub do not drain properly. The bath tile outside (in the sink area) - extremely slippery, seems to have been oiled. This is dangerous - I wear slippers and slipped multiple times. Also had a meeting room... More 

Was this review helpful? Yes 1
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review

Thank you very much for taking the time to share your experience. I am very sorry we fell short of your expectations and our own goals on many levels. I've personally taken action on all of these issues to ensure they were addressed immediately. More 

Top Contributor
172 reviews 172 reviews
103 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed October 20, 2014

I have stayed at this property dozen times over the years. It started as a good stand-by suburb Marriott, just south of downtown with easy parking, with decent access off the highway. It is still somewhat easy, not a lot of good restaurants nearby, but the area feels safe and it was consistent. That said, as time goes by, the... More 

Was this review helpful? Yes 3
Mount Pleasant, South Carolina
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 16, 2014

I was very disappointed with this hotel and next time will stay at the Courtyard near by. This Marriott has a VERY Dated feeling and the rooms really did feel more like a Courtyard than a proper Marriott - I am Platinum with Marriott which only means I stay at too many hotels and know a mediocre one when I... More 

Was this review helpful? Yes 1
JacksonvilleGM, Assistant Front Office Manager at Jacksonville Marriott, responded to this review

Dear Ms. Susan, I do appreciate all the feedback from you. Thank you for commenting on our staff. We work hard to make sure all of our guests enjoy their stay with us. We take your comments very seriously and we will use your comments to make sure, that if you do stay with us again, that your next stay... More 

Saint Augustine, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 12, 2014

I was staying on the Coinciege floor and the elevator keys kept going bad. We then had to go back to the front desk and get new keys. This was a pain - especially when there was a time constraint. Also, you would think that housekeeping in a suite would leave more towels, glasses, etc. It is a nice property,... More 

Was this review helpful? Yes 1
Top Contributor
62 reviews 62 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed October 12, 2014

Check in: We checked in late (~10:00 pm) and one of our two rooms wasn't ready!?!? We ended up with two rooms on different floors. Not a big deal, but inconvenient. One room was on the "elite" level and included complimentary robes and water...one robe and one bottle of water!! Clearly there were four of us standing there at check... More 

Was this review helpful? Yes 2
Aiken, South Carolina
12 reviews 12 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 1, 2014

We have been Platinum Premier for awhile and this is one of the Marriott properties that always acknowledges us from the moment we walk through the door. This time we were greeted by Kelsey, who is extremely customer oriented and made us feel very special. The Concierge Lounge is top-notched with the Janice and Madora team second to none. The... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 30, 2014

This is a very old property. The lamp shade had a huge stain on it with mold also growing on it and this was the first thing you saw when you walked in. Toilet seat had several chips that where painted over. Hair on top of the made beds. These were all easy and cheap fixes that could have been... More 

Was this review helpful? Yes 1
JacksonvilleGM, Front Office Assistant Manager at Jacksonville Marriott, responded to this review

I am pleased to know about what you think of our hotel, The Jacksonville Marriott and appreciate the feedback. We are very sorry to hear that your stay wasn't pleasant or enjoyable and that you didn't get to experience a different level of service. Our Housekeeping Manager will personally take actions and keep on training our staff. Jacksonville Marriott Assistant... More 

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Additional Information about Jacksonville Marriott

Address: 4670 Salisbury Road, Jacksonville, FL 32256
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Jacksonville Marriott 3*
Number of rooms: 251
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Also Known As:
Jacksonville Marriott Hotel Jacksonville
Marriott Jacksonville

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