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Jacksonville Marriott

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4670 Salisbury Road, Jacksonville, FL 32256
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Jacksonville Marriott
Jacksonville Marriott
Jacksonville Marriott
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At a glance

72%
Positive reviews?
KEY AMENITIES
Free Parking
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
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Jacksonville Marriott
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    215 Reviews from our TripAdvisor Community

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    Traveler rating
      79
      76
      39
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      9
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    31
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (35)
    Date | Rating
    • English first
    • German first
    • Any
    English first
    • All months
      (215)
    • Mar-May only
      (58)
    • Jun-Aug only
      (58)
    • Sep-Nov only
      (49)
    • Dec-Feb only
      (50)
    All months
    Fort Lauderdale, Florida
    Level Contributor
    1 review
    4 of 5 stars Reviewed 1 week ago

    Room is standard Marriott, bathroom and amenities very nice., INdoor pool very clean and nice and grounds well kept. Lobby bar is loud when busy should add some sound absorbers or fabric when its busy its loud,. Bartender Amy and staff were absolutely excellent and Erica at the front desk was so super cheerful and professional at check in and... More 

    Was this review helpful? Yes
    Helen, Georgia
    Level Contributor
    12 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    3 of 5 stars Reviewed 1 week ago

    I was only staying at this hotel for one night check in was very straight forward. I am usually only traveling for business so as long as I have a place to sleep I'm satisfied. However; my bathroom was obviously not cleaned to standards and I noticed that when I left the lobby the staff including what I assume was... More 

    Was this review helpful? Yes 1
    JacksonvilleGM, Front Office Manager at Jacksonville Marriott, responded to this review

    Good afternoon Mr. Thomas, Thank you for taking the time to give feedback in regards to your recent stay at the Jacksonville Marriott. We take pride on delivering a memorable stay during your travels, we have unfortunately fallen short of our goal. Please accept our sincere apology for all inconveniences. We have shared your feedback with the appropriate hotel team... More 

    Grand Junction, Colorado
    Level Contributor
    5 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    3 of 5 stars Reviewed 2 weeks ago

    The check in process was straight forward. The best part of the hotel? The staff working at the restaurant and bar. The food was very good although a little pricy. It was to be expected of a hotel in Jax.

    Was this review helpful? Yes
    JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review

    Dear Jennifer M, Thank you so much for staying with us and for taking the time to share your experience online. Our staff continually strives to provide the highest level of service to all of our guests. I am delighted to hear they were able to make a such a positive impression and influence your decision to stay with us... More 

    Venice, Florida
    Level Contributor
    4 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed 2 weeks ago via mobile

    If your looking for a very nice hotel. This is it. The bed is one of the best beds I've ever slept in. I actually wanted to buy the sheets and comforter when I left. The best pillows ever. There is a restaurant on site however we did not use it. Hotel staff was pleasant and helpful.

    Was this review helpful? Yes
    Savannah
    Level Contributor
    26 reviews
    13 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    Upon check in my husband was told we were getting a free upgrade for being Marriott Rewards members (free) to the concierge level. Guest services were very pleasant and made sure our room was to our satisfaction. We were on the 9th floor which was nice and quiet and our room overlooked the pool. Love the aromatherapy shampoo and conditioner... More 

    Was this review helpful? Yes
    Orlando, Florida
    Level Contributor
    20 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 11 helpful votes
    4 of 5 stars Reviewed June 30, 2015

    The room and lobby area were nice - as expected from a Marriott. I really liked the gentleman working the front desk in the evening. He was friendly and welcoming. The lady in the Concierge lounge in the morning was working like crazy and managed to keep a smile on her face the whole time. The staff were the best... More 

    Was this review helpful? Yes
    Dunedin, Florida
    Level Contributor
    212 reviews
    38 hotel reviews
    common_n_hotel_reviews_1bd8 182 helpful votes
    5 of 5 stars Reviewed June 26, 2015

    From check in (we were upgraded to a suite no charge) to the moment we left every employee went out of their way to make us feel welcome. The hotel itself is well maintained in the lobby and common areas. Our suite had a few stains on the carpet and the sofa but was a nice layout with a wetter... More 

    Was this review helpful? Yes
    North Miami Beach, Florida
    Level Contributor
    8 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed June 16, 2015

    I went to north Florida to meet with family for a service for my mother We chose Marriott because of reputation , past experience and location in a nice area We arrived in late, the gentleman at the front was friendly and accommodating - the hotel was nice, clean if not having dated decor I was w little surprised that... More 

    Was this review helpful? Yes
    Level Contributor
    8 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    1 of 5 stars Reviewed June 7, 2015

    I am not even sure updating could help this place. First, I am Marriott Platinum- so I am loyal to the brand - but this place just brings the name Marriott down. They make a big deal about status when you check in - but upgrades offered? Nope. So- beyond that, took a regular room on 6 I believe. Room... More 

    Was this review helpful? Yes
    JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review

    Dear Jim G, Thank you so much for taking the time to share your recent experience with us. We sincerely appreciate your loyalty at a Platinum Level Elite Guest and regret that a complimentary upgrade was not available during this visit. The issues found in the bathroom should have absolutely been caught during cleaning service and I will share this... More 

    Oklahoma City, Oklahoma
    Level Contributor
    54 reviews
    34 hotel reviews
    common_n_hotel_reviews_1bd8 148 helpful votes
    5 of 5 stars Reviewed June 3, 2015

    Stayed here last Fall and I was quite disappointed. This time, nothing could have been better! Front desk associates did not say "you guys" as was the norm the last time. People genuinely appeared to be concerned about guests staying in the hotel. My complements to the gm for having a positive turn on this hotel!

    Was this review helpful? Yes 1
    Questions? Get answers from hotel staff and past guests. Ask a question

    54 photos of this hotel

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    Hotel & grounds (5)
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    Other (7)

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    Hotel & grounds (3)
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    Dining (2)
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    Other (3)
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