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Jacksonville Marriott

3.0 of 5 4670 Salisbury Road, Jacksonville, FL 32256
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Certificate of Excellence 2014
Jacksonville Marriott
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Jacksonville Marriott
Jacksonville Marriott
Jacksonville Marriott
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184 reviews from our community

Traveler rating
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    66
    35
    12
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tennessee
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars NEW

These folks really work at keeping you happy! Have wanted to stay here for a while, and glad we finally did it. Very convenient for getting around, concierge lounge functioned well, and the pillows can't be beat.

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Bradenton, United States
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was very nice, especially for the deal we got online (in comparison of surrounding hotels). Beds and bedding were extremely comfortable. Desk showed a little wear and the A/C never really cooled the room to our liking. No free wifi in room if you are not a Marriott rewards member. The front staff was kind and quick checking... More 

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JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review

Dear Christie M, Thank you for all of the great feedback. I'm glad you loved the bedding, staff and the quiet room all at a great rate! I apologize for the air conditioner issue and can assure you this has been remedied. It was a very busy weekend and certainly was a crowded lobby for much of it. We did... More 

Tallahassee, Florida
Top Contributor
74 reviews 74 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed one night at this Marriott do to it's convenient location. As Silver elite members we did not get offered any of the standard upgrades upon check-in. We stayed on a higher floor right next to the ice machine and it was extremely noisy, the walls were not sound proof at all and we had a terrible nights sleep... More 

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JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review

Dear travelingsuem, I am so sorry to hear that there were so many issues during your stay with us. I know how important quality travel time is to you and your family. I apologize for the room issues and for the inconsiderate neighbors. We did have extra security staff on and would have been delighted to respond immediately to any... More 

Raleigh, North Carolina
Top Contributor
182 reviews 182 reviews
139 hotel reviews
285 helpful votes 285 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My exposure to the hotel was pretty limited as I showed up at 10pm and left around 8am. Check in I used mobile checkin and I'm still undecided if its worth anything. The girl was very friendly but what annoys me is in my profile it says foam pillows and when I checked in she asked if I wanted those... More 

Was this review helpful? Yes 1
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review

Dear moranrep, Thank you for staying with us and thank you for taking the time to share your thoughts. I apologize for our mistakes. We have processes in place to deliver on all guest requests and obviously failed in the case of the foam pillows. I will share this with the team and retrain on these procedures. We appreciate all... More 

Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel serves a business traveler well. Fully functional Marriott, not much around it, but a good place to get some work done. Clean and comfortable room, choose this hotel if you are not looking for any surprises.

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JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review

Dear Gerrit B, Thanks for sharing your positive experience with us. I agree, we are in a great location. For travelers visiting for work, we are 7 miles south of downtown, right in the Southpoint business district. For those coming for relaxation, we are just 11 miles from Jacksonville's Beaches. Also, world class shopping and dining is just 3 miles... More 

Tequesta, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2015

I stayed one night at the Jacksonville Marriott and found it to be exactly as advertised. My room was clean, I did not have any peeling paint or wallpaper (as others noted) and the beds were very comfortable. No issues encountered during check-in/check-out and I was satisfied with the service.

Was this review helpful? Yes 1
Las Vegas, Nevada
Top Contributor
120 reviews 120 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 19, 2015

I chose this property because it was half way between the airport and my business destination. It is not a particularly easy place to find initially but once you get how to make it there it is OK. The people here are very friendly upon check in and throughout the hotel in general. The elevators might be the slowest i... More 

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JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review

Dear mfcMinneapolis, Thank you for taking the time to share your experience with us. I apologize for the presentation of the eggs in the lounge and there's certainly no excuse for the Concierge Host to be closing up early. Rest assured these issues will be addressed and corrected. I appreciate all of your comments and thank you for noting the... More 

South Carolina
Top Contributor
104 reviews 104 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 11, 2015

On our stay this time, we were treated like royalty. Madora in the concierge lounge is fantastic, everyone on the entire property is smiling and friendly, even the landscaping crew. Just watch out for Marriott's new policy of charging you if you don't cancel the night before you're supposed to arrive. Marriott just doesn't understand that traffic backups on I-95... More 

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Charleston, South Carolina
Top Contributor
202 reviews 202 reviews
53 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed January 9, 2015

The Jacksonville Marriott is, like most Marriott's, a very pleasant hotel. One can usually depend on certain consistencies such as friendly and prompt service, comfortable beds and a well-stocked concierge lounge. Wi-fi is good and bathroom amenity items are pretty good. There is always room for improvement however and for this particular property I offer the following: 1. Ramp up... More 

Was this review helpful? Yes 1
Homosassa, Florida
Top Contributor
82 reviews 82 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 6, 2015

This is a good basic business marriott that is basically located on Butler Blvd (its a highway) and I-95. Despite the high traffic location it is quiet. Excellent location for many of the corporate parks located south of Jacksonville. No parking fee and very easy in-out, after one learns the trick of getting out. I preffer to stay here even... More 

Was this review helpful? Yes 1
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Additional Information about Jacksonville Marriott

Address: 4670 Salisbury Road, Jacksonville, FL 32256
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Jacksonville Marriott 3*
Number of rooms: 251
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Also Known As:
Jacksonville Marriott Hotel Jacksonville
Marriott Jacksonville

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