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Jacksonville Marriott

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4670 Salisbury Road, Jacksonville, FL 32256
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248 Reviews from our TripAdvisor Community

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Miami, Florida
Level Contributor
107 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

With remodeled bathrooms. Thank you. I am comfortable and secure. I have a big screen TV, a comfy chair and a coffee pot. I have a desk, wifi and electric outlets that don't require me to stand on my head or move furniture. There is a pleasant and attentive staff. I am still sold!

Helpful?
Thank Penny S
Jersey City, New Jersey
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great Staff in a vintage style hotel. This Marriott property could use some updates but it has its charm. Everyone on the staff was very friendly from the front desk to the concierge attendants, the room attendants and the bell staff. Dominick poured some awesome drinks at the bar that kept my client and coworkers happy. So I'm happy too!

Helpful?
Thank Lisa G
Dallas, Texas
Level Contributor
130 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I like the decor of this hotel. The staff was amazing from the second we walked through the door. The front desk, bell hops, house keeping, etc, all fantastic! This is an older hotel and has that vintage charm, but I did not mind that at all, the staff made the stay. Go see Dominick in the lounge, our Favorite... More 

Helpful?
Thank Joe G
South Lake Tahoe, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

It's my first time to in Florida, and I'm on a buisness trip with ADT. This marriot welcomed us with warm open arms. The front desk staff, specifically a dark male idk his name, we're always willing to help when need and extremely kind. Also a dark male with long hair in in room dining was seriously the best. I... More 

Helpful?
Thank Shakiah B
Clifton Park, New York
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 7, 2016

I have stayed here three times over the past six years and have had a great experience on every occasion. The rate I received was less than many Fairfield Inn's and the quality of the room and service was excellent. Because it was the weekend, and I'm a platinum Marriott member, the concierge lounge was closed, so I was offered... More 

Helpful?
Thank Jim R
Manchester, Maryland
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed December 30, 2015

Nice staff. Rooms need an update. The Jacksonville Marriott is an older Marriott property not too far from I95 and 295. Parking is free. The lobby was clean, bright and inviting. Lobby was decorated for the holiday which was a nice touch. Front desk staff was friendly and knowledgeable. Check-in was seamless - the way it should be. Gym was... More 

Helpful?
Thank FamilyManMd
JacksonvilleGM, Front Office Manager at Jacksonville Marriott, responded to this review

Dear Mr. FamilyManMD, Thank you so much for your feedback. We take your comments very seriously and feedback is very important to us. We sincerely apologize for the inconveniences that you encountered during your stay. It is helpful to see both where we come up short and where we are excelling; it is the goal of our hotel to exceed... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 27, 2015 via mobile

Old dingy rooms, beds. Poor AC - sheets stick to you. Very humid. I'm a loyal, platinum Marriott member. Used to the older properties. This one is all that and a step lower. Desperate need of updating. Staff incredibly warm and accommodating. Just a flat out sub standard property. Waste of my points sadly.

Helpful?
Thank Stan R
JacksonvilleGM, Front Office Manager at Jacksonville Marriott, responded to this review

Good evening Mr. Stan, I would like to thank you so much for your feedback. We take your comments very seriously sand feedback is very important to us. We sincerely apologize for the inconveniences that you encountered during your stay. It is helpful to see where we come up short and where we are excelling; it is the goal of... More 

Westport, Connecticut
1 review
1 of 5 stars Reviewed December 6, 2015 via mobile

OMG! Where do I begin. This is the dirtiest Marriott I have every stayed. On December 2nd I experienced the following: Room #1 Drop a pen on the floor and noticed years of dust, dirt and food under the bed. The night stand had soda stains that obviously had not been cleaned in weeks. I call the front desk to... More 

Helpful?
Thank Watziggy
JacksonvilleGM, Front Office Manager at Jacksonville Marriott, responded to this review

Good evening Ms. Watziggy, Thank you for taking the time to complete the guest Satisfaction Survey in regards to your recent stay at the Jacksonville Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the quality of... More 

Fayetteville, North Carolina
Level Contributor
40 reviews
6 hotel reviews
5 of 5 stars Reviewed November 28, 2015 via mobile

Traveling to Disney with family and reserved this hotel in advance. A great find. Good location convenient to the interstate, free parking, clean and spacious rooms, and very good service. Restaurant was excellent. For those with military ID, rates of 89.00 for a very high quality hotel make it even more accommodating! Great job Marriott...I'm pleased to be a Marriott... More 

Helpful?
Thank Mikbaidak
Florida
Level Contributor
116 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 308 helpful votes
2 of 5 stars Reviewed November 23, 2015

As Platinum/Gold members we stay at Marriott properties about 2/3rds of the time when on the road. That said, in a decade of travel we've never checked in and checked out within an hour at any hotel. The first impression was that maintenance to the parking and exterior facade had deteriorated since our last stay, but this is often unavoidable... More 

Helpful?
Thank Insitebuilders
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review

Dear Insitebuilders, Thank you for taking the time to share your recent experience with us. On behalf of the entire team, I apologize for letting you down. We appreciate your loyalty to the brand and regret that we did not have a complimentary upgrade available during this stay. As noted in the arrival letter, we were having the entire building... More 

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