OMG....where do I start? I had to stay for business - there was hair on the TV console and Night stand! Stains all over the curtians and bed covers. The room has a very musty smell to it, aweful. The Guest services directory has fingers prints all over it. I started to get itchy the minute I walked in -... more

We booked this hotel to host an celebration of the 80th birthday of a member of our family. Planning was begun over a month and a half in advance, but somehow, the sales manager could not manage to coordinate this event properly. The dinner for around 80 guests was ok, and the service was acceptable by the staff, but the... more

We booked this hotel specifically because they advertised an indoor pool and we wanted to be able to enjoy it with our young grandson. The pool was cold!! Not cool but cold. Really cold. We couldn't use it. They also had a ping pong table and a foosball game on site but when we asked for the balls and paddles... more

we had been travelling all day and were disappointed to walk into our room and find signs of bed bugs in the room. We have had this problem at two other hotels and so that is the first thing we always check for before moving into the room. There were obvious signs of bugs including even seeing a couple on... more

okay,first of all we drove by car so we were ready to relax,but that wasn't the case,when we first got to the hotel.we had to work for our room,so to speak. we checked in the lobby they gave us our room key so we walked to our room with our little kids all the way around the other side of... more

Old, run-down, dirty, smelly, bad location, unfriendly staff, paper-thin walls (you can hear other people flushing toilets, etc.), highway trafic all night long.............need I say more? more

We went to the Gator Bowl. We called the hotel and were given excellent directions to get around Jacksonville. We checked in with no reservations after 6pm on a holiday weekend, but were treated with every consideration. Every accommodaton was made to please our requests. The amenities were very nice - indoor pool, jacuzzi, ping pong table, lounge (The bartender... more

The Inn in Jacksonville (Commonwealth AVE) was outstanding. First off, when we walked in we were cheerfully greeted by the most professionally looking staff I have not seen for sometime, even in more upscale hotel/motels. They welcomed us, had our room keys ready with clear and precise directions to our ground floor /non-smoking room. (We are seniors and ground floor/non-smoking... more

I stayed at the Holiday Inn for 3 nights on business. It is located in a industrial area and did not seem very safe so I had to use the buddy system when leaving my room, especially at night. The room was dirty and had sticky carpet. The noise from the highway was loud if the a/c was turned off.... more