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Embassy Suites Hotel Jacksonville - Baymeadows

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9300 Baymeadows Rd, Jacksonville, FL 32256
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Embassy Suites Hotel Jacksonville - Baymeadows
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Embassy Suites Hotel Jacksonville - Baymeadows
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683 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Embassy Suites Hotel Jacksonville - Baymeadows
See the most recent reviews
MIami, United States
1 review
1 of 5 stars Reviewed March 31, 2014

The hotel rooms are dirty and mold at this hotel. The hotel needs to be redone. We were told that our room was in the "new" area of the hotel, the Executive side, but if that's the case, I can't imagine what the other part looks like. The tub was not clean in our first room and there was mold... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Carolyn L, Thank you for taking the time to write concerning you past stay with us. We have recently made some changes to our team and have a true focus on providing each guest with a clean, comfortable two-room suite. I apologize for the cleanliness issues you had but I also wanted you to know that we are working... More 

Ocala, United States
2 reviews
5 of 5 stars Reviewed March 31, 2014

Great time. Would highly recommend. We stayed because we are Hilton Honors members and it was close to the area we needed to be in. But we will come back because we had a great experience all the way around. Great staff, great breakfast, great pool area. Just an amazing experience.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Chrystal R. Thank you for staying with us and thank you for taking the time to post your comments as well. We are glad to hear that you had such a great experience with us and we hope that you have a chance to come back soon. More 

Fort Lauderdale, United States
1 review
4 of 5 stars Reviewed March 31, 2014

Hotel was nice with the atrium setup. Rooms were clean. Beds are acceptable but the mini pillows leave a lot to be desired. Disappointed Whirlpool was closed for over 24 hours. Overall a good experience.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Jeffrey F. Thank you for your comments. We were glad to have you as our guest and we are also glad you shared your compliments about the cleanliness of the hotel. We did loose heat in the hot tub for a day and I want to personally apologize for the mechanical failure. We hope you have a chance to... More 

Miamisburg, Ohio
Top Contributor
68 reviews 68 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 28, 2014

Was a bit taken back when I read some of the more recent reviews of this facility. Yes, the place needs some fix-up work, but has not had an updating in some years. The place was clean and polished. Yes the carpets are a little worn, yes, the furniture shows it age, but wasn't there to sit in a hotel... More 

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Tom B. Thanks for taking the time to write and thank you for the compliments on the cleanliness of the hotel. I enjoyed speaking to you last week and we look forward to having you come back to visit us again the next time you are in town. More 

Ozark, Missouri
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 28, 2014

We had stayed at this hotel maybe like three to four times already. Indoor pool is great for kids, staff is friendly, breakfast is great and the manager reception is better. I will recommend always the place. Thanks Embassy!!

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Ivan O, It was our pleasure haveing you visit us again. Thank you for the kind words about our team. We look forward to seeing you again soon. More 

lake butler, United States
2 reviews
5 of 5 stars Reviewed March 16, 2014

had business to attend in Jacksonville and wanted place with hot tub. these are hard to find. but this hotel was centrally located to whatever you may be looking for. The staff are very friendly and helpful. The hotel itself is very clean. I would recommend it to all my friends and relatives.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Larry Z, Thank you for the kind comments about our team and for mentioning the cleanliness of your suite. It was truly our pleasure having you as our guest and we look forward to seeing you again the next time you are in Jacksonville. More 

ljackson97
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 12, 2014

We stayed here on Sat 3/8 and it was very busy. There was a couple weddings that day and the place was busy. When attempting to check in, a woman walked up, cut me off and told the front desk attendant that her kid had puked over in the lobby area. No pardon me or anything. I guess she thought... More 

Was this review helpful? Yes 2
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear ljackson97, Thank you for taking the time to fill out the survey regarding your past stay with us. It was our pleasure to provide you a clean comfortable suite for your stay. I do apologize that you had a negative encounter with some others while you were here. We hope you have a chance to visit us again the... More 

Advance, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 10, 2014

Check in was fine with a friendly greeting. We arrived around 10pm and our first room had not been cleaned. There were no liners in the trashcans and our bathroom had hair all over the sink and tub. The hotel was full but we were able to get another room that we were assured was clean. The second room had... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 4
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Matthew D. I want to apologize for the issue that you had with the cleanliness of your suite. It sounds like you were checked into a rooms that was not ready to be sold and I am sorry that this happened. We understand that cleanliness of the suite and working order of the rooms are very important and we... More 

Lake City, Florida, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 10, 2014

We stayed there on March 8, 2014 while visiting Jacksonville for the weekend. It appears to be an older Embassy. Check in was easy and the room requested (balcony) was recieved. We were on the top floor 7th. Elevators are extremely slow. The room is small for a suite but was adequate for two people. The cleaning staff could do... More 

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Jim W, Thank you for taking the time to write concerning your past stay with us. I want to apologize for the noise from the other guests in the hotel. I also want to let you know that we are planning on renovating the rooms within a couple months. I hope that you have a chance to visit us... More 

Andalusia, United States
2 reviews
5 of 5 stars Reviewed March 8, 2014

I brought my 80 year old parents from Illinois to Florida to visit their 85 year old brother. The hotel helped make our trip great. The breakfast was fabulous, accomodations were perfect! The location of hotel is right off the interstate. Beautiful atrium.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Carlene K E, Thank you for your kind comments about your past stay with us. I am glad to hear that you had such an enjoyable time. We look forward to seeing you again soon. More 

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