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Embassy Suites by Hilton Jacksonville - Baymeadows

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9300 Baymeadows Rd, Jacksonville, FL 32256
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Embassy Suites by Hilton Jacksonville - Baymeadows
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Embassy Suites by Hilton Jacksonville - Baymeadows
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750 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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  • Spanish first
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  • Mar-May only
    (213)
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Simpsonville, United States
2 of 5 stars Reviewed 3 days ago NEW

Not up to the usual level of this brand. The staff was not helpful, the food in the restaurant was not good, construction is very loud, housekeeping is haphazard, one of the printers in the Business Center is broken. They are under construction so maybe it will be better after it is completed.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites by Hilton Jacksonville - Baymeadows, responded to this review

Dear Jacqueline K, I want to apologize that your stay was not enjoyable. I would love to take a few minutes to discuss your stay with you if you have the time. Please don't hesitate to give me a call - 904-731-3555. More 

Boca Raton, Florida
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The upgraded rooms are very large but a little outdated. Overall it is very clean. The pool and gym are really above standards compared to other places I've stayed at. You can't beat the free breakfast and happy hours they offer. It is really a great choice.

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites by Hilton Jacksonville - Baymeadows, responded to this review

Dear Donna B, Thank you for the great comments about your stay with us. It's great to hear that you have a chance to enjoy some of the facilities that we upgraded. We hope to see you back soon. More 

Huntsville, Utah
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

After driving in from Orlando and flying all night on a red eye, we had arranged for an early check-in, for an additional $25. We got to the hotel around 10:30 am and were told no rooms were available and they would text us when we could check in. At 11:30 we decided to just wait in the hotel lobby.... More 

Was this review helpful? Yes 1
Steven Q, General Manager at Embassy Suites by Hilton Jacksonville - Baymeadows, responded to this review

Dear 530Nancy, Thank you for taking time to write. When you arrived, we were in the process of painting the medal overhangs in the atrium. The paint fumes were a little strong but the work is now finished. Check in time is 4pm. I apologize that we were not able to get you checked in at 10:30am. Please feel free... More 

Kissimmee, FL
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is being renovated and the suite we stayed in was already updated. The lobby looks nearly complete, all new fitness equipment and breakfast area. We enjoyed everything there is to enjoy about an Embassy Suites plus friendly staff. Great stay for our family. I honestly did not hear anything outside of our room.

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites by Hilton Jacksonville - Baymeadows, responded to this review

Dear TiffaStar, It was great having you and your family visit us in Jacksonville. Thank you for taking time to post the great comments about your stay and thank you for seeking me out to say, "hello" while you were here as well. We look forward to seeing you again the next time you are in Jacksonville. More 

Norfolk, Virginia
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago NEW

The hotel is wonderful however there are renovations currently going on which made it slightly difficult to park especially at night if you went out for dinner etc...the breakfast areas and buffet was excellent ...staff friendly! We did call about not being able to adjust the room temp...it was just too cold! But no one ever came!! The evening snacks... More 

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites by Hilton Jacksonville - Baymeadows, responded to this review

Dear Darcey320, Thank you for taking the time to write about your past stay. We are nearing the end of our renovations. At this time, we are prepping the outside of the building and will start painting this week. It's great to hear that the staff treated you so well. It's also great to hear that you had a chance... More 

Orland Park, Illinois
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Embassy is one of our favorite places to stay in numerous cities across the nation. But in the Jacksonville location; no so much. Hotel management must not be keeping an eye on room occupancy limits, as giant parties loaded up room after room, with countless members. This made the 'happy hour' an overloaded-out of control 'unhappy' experience, one to simply... More 

Was this review helpful? Yes 2
Steven Q, General Manager at Embassy Suites by Hilton Jacksonville - Baymeadows, responded to this review

Dear k h, Thank you for writing. We allow up to four people in a king suite and up to six people in a suite with two double beds. I understand that the weekends are typically heavy with families which can cause a little wait for our comp services. Breakfast is served from 6:30am to 9:30am Monday through Friday's and... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We just left this hotel this morning! I had just finished working an 8 hour wedding. .so my boyfriend suprised me by booking a room here so we could "relax". Wow..that did NOT happen at this location! It was completely full to the max...we headed to the inside pool and jacuzzi area. We noticed that they had established an adults... More 

Was this review helpful? Yes 1
Steven Q, General Manager at Embassy Suites by Hilton Jacksonville - Baymeadows, responded to this review

Dear Dina I, Thank you for posting. All of our suites have Serta mattresses and we get several nice comments about the bed. It's great to hear that you enjoyed yours as well. I do want to apologize that we had some issues with the heater on the hot tub while you were here. The issue has been resolved and... More 

United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was being renovated and there were some areas that were a construction mess. The lobby and main areas that I needed access to were immaculate. The workers were helpful and accommodating. The rooms were quiet. I liked the window design that did NOT allow passing guests to peer in at all. I did think it was strange that... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites by Hilton Jacksonville - Baymeadows, responded to this review

Dear Keisha W, Thank you for writing. It's great to hear that you liked the layout of the suite. You should have had an alarm clock in the suite and I want to apologize if yours was missing. We hope to see you again soon. More 

West Palm Beach, Florida
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Really great. Despite the renovations that are ongoing, clean and very comfortable. The sofa in first room of hotel is actually comfortable. Bedroom in back nice and quiet. I stayed in executive suites in back of hotel. I drove up from wpb for a business meeting. This hotel provided quiet respite needed after miles and miles of 95. Many stores... More 

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites by Hilton Jacksonville - Baymeadows, responded to this review

Dear Jak-cra, Thank you for taking time to post your comments about your past stay with us. Several guests have commented about how comfortable the new pull-out sofas are. It's great to hear the you enjoyed them as well. We hope that you have a chance to see us again soon. More 

Wisconsin
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights first week of March. They were renovating so the place was like a war zone. Most of the renovation was in the Atrium so it's understandably a mess. I'm sure the place will look nice when everything is done but I'm doing my review based on our stay. We checked in a little after 4pm,... More 

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites by Hilton Jacksonville - Baymeadows, responded to this review

Dear jansixteen, Wow, a lot of things have happened since March! The atrium is looking great and has really opened up nicely. Thank you for the kind words about the bartender and the great drink that you were made. We are in the process of painting the outside of the building now. Part of that work will include sealing all... More 

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