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Embassy Suites Hotel Jacksonville - Baymeadows

3.5 of 5 9300 Baymeadows Rd, Jacksonville, FL 32256
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Embassy Suites Hotel Jacksonville - Baymeadows
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Embassy Suites Hotel Jacksonville - Baymeadows
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630 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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Hinesville, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

The staff at the Embassy was so hospitable and kind. During my visit the hotel, the hotel was under renovations but I still received A+ customer service. Our church held a conference at the hotel and thoroughly enjoyed our visit. I would definitely recommend the Embassy to family and friends.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Silas A, Thank you for the kind words about our team. It was truly our pleasure having you and your companions visit us. We look forward to seeing you again soon. More 

Tallahassee, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Someday the upgrades at this location will be completed. Until then there will be the sound of jackhammers during the day from 7:30AM. Glad that the dust is now contained. The new "Chelsea's Restraunt" does not have the great signature dishes that the Omaha Steakhouse did. I miss the onion soup and the wedge salad. The steak medallions were recommended... More 

Review collected in partnership with Embassy Suites Hotels

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Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Alexander M, Thank you for taking time to post you comments. We are well past the half way point with our renovations. The new atrium floors have been poured which has caused the dust to subside. We will soon be laying the tile in this area and planting new trees so we can offer a new spacious area for... More 

Orlando, Florida
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel was under a renovation. The morning front desk staff went above and beyond to make things right with a couple of issues I had. If you stay there ask for Marion, she is awesome and really makes you feel like a valued guest.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear d7115, Thank you for taking time to write about your past stay and thank you for the kind words about Marion. We hope that you have a chance to visit us again in the months to come so that you can see the exciting changes that are taking place in the hotel. More 

Westerville, Ohio
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

stayed here from December 31, 2014 through Jan 3, 2015 and was completely disappointed. The hotel is undergoing a huge renovation project, unlike anything I have ever experienced before at a hotel. They really should just shut it down when they have so much going on. It felt unsafe even at times. The courtyard is totally covered, and there are... More 

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Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Melinda J. Thank you for your post. I want to apologize that your stay was not enjoyable. We have placed temporary walls and ceiling in the atrium in order to keep the construction area isolated for the safety or our guests. We are moving along with the renovations and the temporary hallway with the work lights has also been... More 

1 review
3 of 5 stars Reviewed 1 week ago

Too much drilling and ripping and tearing up going on during the day to justify the premium pricing. Wish I would have stayed at another Hilton property in the area. Location is good for what we wanted to do, relax and enjoy our days there. Instead, we were scrambling to plan activities out and about to escape the noise and... More 

Review collected in partnership with Embassy Suites Hotels

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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel is under renovation. They obviously do make noise. Only from 9am-6pm though. Hotel staff is very nice and kind during all this chaos. The hotel has posted it on their website and the companies like Expedia and Hotels.com are aware of renovation and are supposed to inform you. The hotel is a slight maze at the moment but all... More 

Was this review helpful? Yes 1
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Michael D, Thank you for your kind comments about your stay and about the staff. We are very excited that we are at the home stretch of completing our $13 million renovation. We are expecting to open our new lobby and atrium soon! We hope that you have a chance to visit us again so that you can see... More 

SanDiego
Top Contributor
64 reviews 64 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is very bad bad bad!!!!! The parking lot is a mess,filled with container pods. Registration is toward the back in a temporary space. The courtyard is covered and temp walls are everywhere. Elevators are quirky. The breakfast bar is temporarily in Omaha Steakhouse. Restaurant is so so so temp looking. What a mess. The saving grace (only one) is... More 

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear ElmoSanDiego, Thank you for the kind comments about the team. We are also glad that you had the chance to experience our newly renovated two-room suite and the full cooked-to-order breakfast. The temporary walls in the atrium soon be coming down which will open even more space for our guests to enjoy. We hope to see you back soon... More 

charlotte nc
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was not aware the hotel would be like this, I understand you have to renovate but dang, I didn't even get a discount nor was I warned about the renovations, one of the reasons I stay at embassy is the lounge area is nice to sit in at night while unwinding, all they have here for the nightly reception... More 

Was this review helpful? Yes
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear lestie585, Thanks for the nice comments about the staff. I want to apologize that you were not aware of the renovations. We have posted a yellow banner that runs across the renovation page and we have also alerted any third party booking agents so they know as well but we still get a handful of people who miss it... More 

savannah, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was overall great. I enjoyed the friendly staff. The morning breakfast was outstanding and the evening reception was a welcomed suprise. If you are looking for a nice getawy this is the place to go. They are currently making changes and upgrading the hotel so in a couple of months this will be a nice updated lobby for... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Dewayne N, Thank you for mentioning about the team being friendly during your stay. I have passed this on to them as well. We were glad that you were able to take advantage of some the things that so many people have come to love about the hotel: the two-room suite, cooked-to-order breakfast, and the two-hour evening reception. We... More 

Greer, South Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Reservation # 80978189. In spite of the hotel undertaking renovations, our room was clean and comfortable as expected. We anticipated some disruption due to the renovations but found the breakfast staff to be totally disorganized. Even when we requested standard items such as sugar, milk, they were not familiar with the layout. We were the most disgusted with the "cook... More 

Was this review helpful? Yes 2
Steven Q, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review

Dear Yramp2015, Although it is great to hear that your room was clean and comfortable, I want to apologize for the unpleasant experience that you had during breakfast. All of our cooks and servers have been trained in food handling and sanitation procedures. We take your comments very seriously and have also reviewed them with the team to heighten awareness.... More 

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Additional Information about Embassy Suites Hotel Jacksonville - Baymeadows

Address: 9300 Baymeadows Rd, Jacksonville, FL 32256
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Jacksonville - Baymeadows 3.5*
Number of rooms: 277
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Also Known As:
Embassy Suites Hotel Jacksonville
Embassy Suites Jacksonville
Jacksonville Embassy Suites

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