Embassy suites, Jacksonville. Well, two words in my dictionary define it. Calm & Friendly. From the time you check in to the time you check out, the staff is very helpful. The chef at the kitchen counter does remember what you enjoy the most in your breakfast after the chat you had with him, and is happy to get it... more

We have stayed here before - was a little concerned when we saw reviews but decided to book it based on a good internet price. Staff very friendly. Breakfast was great - plenty of food, staff constantly cleaning after guests left. Hotel could use some updating in the rooms but beds and pillows were comfortable. Bathrooms are small but fine.... more

We stayed at the Embassy Suites for a weekend to attend the Players Championship and were very satisfied. My husband had set this trip up for us, and I have to admit that I was a little nervous after reading some of the negative reviews on this site. Our room was in the executive tower on the 4th floor, and... more

Okay, so I read the reviews here and didn't want to believe them so I called the hotel and talked to one of the managers (Bill). He said they were aware of the bad reviews and didn't really understand where they came from. i took him at his word and our family gave it a shot this weekend. Well Bill,... more

This place is in need of a major overhaul. The roof was being replaced when we were there. However, I think it's going to take a lot more than that to help the property keep good company with its peers in the chain. This is definitely the most tired looking Embassy Suites that I've stayed at in a long time.... more

After reading some of the reviews, I was a little scared to stay there. After finding a $ 69 rate, I decided to at least try it. All in all, it wasn't that bad. We were there the weekend of a baseball tournament, and there were literally 50-75 kids running around the hotel. But--we had a room on the 4th... more

This was the worst hotel experience I have had in over a decade. This property should not be in the Hilton group. As a Hilton Honors gold level member I have stayed at Hilton properties around the world and to say this stay was horrific would be a huge understatement. We stayed in room #221 right above the ballroom. This... more

I booked this hotel room due to the name and the brand of the Embassy Suites. Overall my experience with this hotel will be rated in a 2.5 category. I read the reviews for the hotel and other travelers stated this hotel was undergoing renovation but it still looks outdated to me. We can back to our room from a... more

This hotel is the most disgusting Hilton hotel I have ever stayed at. Not only was my room dirty, but there seem to be a leak somewhere in the wall that kept me awake all night. There were kids running amuck till the wee hours of the morning and when I called to complain, the front desk manager, Bill, was... more