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Courtyard Jacksonville Mayo Clinic/Beaches

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14390 Mayo Boulevard, Jacksonville, FL 32224
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Courtyard Jacksonville Mayo Clinic/Beaches
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Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
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134 reviews from our community

Traveler rating
    51
    37
    28
    9
    9
See reviews for
42
29
17
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Courtyard Jacksonville Mayo Clinic/Beaches
See the most recent reviews
Macon, Georgia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 4, 2014

I received a reminder of my stay with this Marriott seven days prior to our arrival date. I chose this hotel because I was taking my mother to the Mayo Clinic, and it was convenient to be able to walk directly across the path to Mayo. In the reminder e-mail, the Hotel never mentioned that during our stay, we would... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am very sorry for noisy and inconveniences the jack hammering has caused you and your mother. I wanted to let you know that the hotel is not remodeling the lobby, we have had pipe under the lobby floor break. We were not able to notify you because we were not expecting the pipe to break. We were expecting the... More 

Dothan, Alabama
Contributor
15 reviews 15 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 10, 2014

We chose this hotel for two reasons. First being proximity to Mayo but second it had the Courtyard name. The proximity was perfect but we paid a little more and case I didn't feel that we received much value for our stay. The room was average at best. The toilet float didn't work, I actually had to remove the lid... More 

Was this review helpful? Yes 3
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to review the hotel. I am very sorry that you had plumbing issues while at the hotel. We have a preventive maintenance program in place at the hotel to prevent these issues but this does not always prevent every issue. I am also sorry that you do not feel we are a good value... More 

Daufuskie Island, South Carolina
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed February 6, 2014

It would be hard to find a better location if you're visiting the Mayo Clinic. However, the great location doesn't make up for the condition of this hotel. My husband is a Platinum member at Marriott and we've seen the range of accommodations. This was near the bottom. The floor was not well vacuumed -- we picked up wrappers, pieces... More 

Was this review helpful? Yes 3
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to fill out a review on the hotel. I am very sorry that we failed to meet your expectations. I want to apologize for the condition of the room when you checked in. We take pride in the cleanliness of our hotel and we did not provide you with a room that lived up... More 

Melbourne, Fl
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 6, 2014

The hotel was set up right across from the Davis Building where most of my consultations were. The hotel and Staff were amazing, it was very clean, and everyone was very helpful. I ended up having to be there all week because of this or that. One day i wasn't feeling well and the house keeping staff noticed right away... More 

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the great review. I will share your comments with the housekeeping staff. They enjoy being recognized for their great service. More 

Ashland, Virginia
Top Contributor
101 reviews 101 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed February 5, 2014

On the plus side for Mayo Clinic patients is this Mariott's location which is right across the street. The check in lady was gracious and friendly and the other staff we encountered was courteous. I would like to especially acknowledge one of the cleaning staff's kind gestures. My wife, the patient, did not feel well the morning after we arrived... More 

Was this review helpful? Yes 3
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I wanted to personally thank you for taking the time to fill out a review on the hotel. I am very glad that you were able to experience the great service that our hotel staff can provide. We pride ourselves on going above and beyond for our guests. I am very sorry that you feel the Bistro and Market are... More 

Kitty Hawk, North Carolina
Top Contributor
59 reviews 59 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 30, 2014

We are loyal Marriott guests. Considering the proximity to a hospital, we were disappointed with housekeeping. Sink had no sparkle, looked as though someone had wiped it down but didn't use any cleaning fluids. The toilet water line was visible with a grey ring - a little cleaning liquid would quickly eliminate that. On the positive side, the beds were... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to share your experience. I am very sorry for the issues you encountered while staying at the hotel. I wish we could find a cleaning product that could get the ring out of the toilet. We have tried every product that we can and have even had a representative from the chemical company come... More 

Orlando, FL
Top Contributor
79 reviews 79 reviews
54 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed January 14, 2014

I don’t know what hotel some of these people were reviewing. I was actually afraid to stay here at first based on some reviews but I thought I would take a chance because it was convenient to my treatment at Mayo Clinic and I am so glad I did! This hotel is clean, modern, well appointed (and I am picky).... More 

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I wanted to thank you for such a great and detailed review. I am glad that you were able to enjoy the wonderful services the hotel has to offer along with the great customer service of the staff. More 

Saint Simons Island, Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 2, 2013

The rooms a noticeable smaller than any Marriot Courtyard we have ever stayed in. My biggest objection is that this property is located on the Mayo Campus catering to patience and families of the clinic and therefore should understand the needs of the families and patients. No one is there to be "close to the beach." There is not a... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am very sorry that your stay at the Courtyard was uncomfortable. We do everything we can to provide great service and a comfortable setting to all of our guests, whether they are here for Mayo Clinic or any other reason. We have a large variety of room types to accommodate all of the needs of our guests. Some of... More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 28, 2013

The room was clean, although there was no tub. We traveled with our kids so I wish I had known that. The grounds of the hotel looked very nice! There was a restaurant on site and room service. The internet was fast and reliable. The hotel was located close to lots of restaurants which was nice. The staff wasn't overly... More 

Was this review helpful? Yes 1
Manteo, NC
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 10, 2013

I haven't stayed in a hotel this bad in many years. The price was outrageous, over $200/night with taxes. Clearly, the hotel is taking advantage of people requiring close access to the Mayo Clinic. The rooms are spartan and look like they haven't been refurbished in decades. The A/C drowned out the TV volume. My room was never cleaned. The... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am very sorry you had such a bad experience at the hotel. I can assure you that this is not typical for a stay at our property. The Courtyard Mayo Clinic is not the most expensive hotel in the market and we are not the cheapest either. We feel we are fairly priced for the location, amenities and services... More 

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