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Courtyard Jacksonville Mayo Clinic/Beaches

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14390 Mayo Boulevard, Jacksonville, FL 32224
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Courtyard Jacksonville Mayo Clinic/Beaches
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Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
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129 reviews from our community

Traveler rating
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    26
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Courtyard Jacksonville Mayo Clinic/Beaches
See the most recent reviews
Kitty Hawk, North Carolina
Top Contributor
56 reviews 56 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 30, 2014

We are loyal Marriott guests. Considering the proximity to a hospital, we were disappointed with housekeeping. Sink had no sparkle, looked as though someone had wiped it down but didn't use any cleaning fluids. The toilet water line was visible with a grey ring - a little cleaning liquid would quickly eliminate that. On the positive side, the beds were... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to share your experience. I am very sorry for the issues you encountered while staying at the hotel. I wish we could find a cleaning product that could get the ring out of the toilet. We have tried every product that we can and have even had a representative from the chemical company come... More 

Orlando, FL
Top Contributor
79 reviews 79 reviews
54 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed January 14, 2014

I don’t know what hotel some of these people were reviewing. I was actually afraid to stay here at first based on some reviews but I thought I would take a chance because it was convenient to my treatment at Mayo Clinic and I am so glad I did! This hotel is clean, modern, well appointed (and I am picky).... More 

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I wanted to thank you for such a great and detailed review. I am glad that you were able to enjoy the wonderful services the hotel has to offer along with the great customer service of the staff. More 

Saint Simons Island, Georgia
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 2, 2013

The rooms a noticeable smaller than any Marriot Courtyard we have ever stayed in. My biggest objection is that this property is located on the Mayo Campus catering to patience and families of the clinic and therefore should understand the needs of the families and patients. No one is there to be "close to the beach." There is not a... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am very sorry that your stay at the Courtyard was uncomfortable. We do everything we can to provide great service and a comfortable setting to all of our guests, whether they are here for Mayo Clinic or any other reason. We have a large variety of room types to accommodate all of the needs of our guests. Some of... More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 28, 2013

The room was clean, although there was no tub. We traveled with our kids so I wish I had known that. The grounds of the hotel looked very nice! There was a restaurant on site and room service. The internet was fast and reliable. The hotel was located close to lots of restaurants which was nice. The staff wasn't overly... More 

Was this review helpful? Yes 1
Manteo, NC
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 10, 2013

I haven't stayed in a hotel this bad in many years. The price was outrageous, over $200/night with taxes. Clearly, the hotel is taking advantage of people requiring close access to the Mayo Clinic. The rooms are spartan and look like they haven't been refurbished in decades. The A/C drowned out the TV volume. My room was never cleaned. The... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am very sorry you had such a bad experience at the hotel. I can assure you that this is not typical for a stay at our property. The Courtyard Mayo Clinic is not the most expensive hotel in the market and we are not the cheapest either. We feel we are fairly priced for the location, amenities and services... More 

Atlanta, Georgia, United States
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 2, 2013

This is a beautiful, quiet hotel. Even with children staying for a soccer event, it was very quiet. The staff are amazing and it is across the street from the Mayo Clinic, which has walking trails and wildlife to see. We had 4 little mallards that came to greet us every time we came over and what looked like a... More 

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the great review. I am glad you enjoyed your stay. Hope to see you again!!!! More 

Massachusettes
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 23, 2013

This was a very clean hotel next to the Mayo Clinic. Nice outdoor pool and pool area but closed at 10pm and we wanted to take a night dip and just sit by the pool. A little disappointed in that but very comfortable beds and we were super close to Jacksonville Beach and Ponte Vedra. Will stay there again. The... More 

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate the great review. I am sorry that you could not enjoy the pool after 10 pm. Due to the location of the pool, even the smallest noise can bother other guests when they are trying to sleep. So we have to close it at that time. We do keep the spa open until 11 pm. I hope when... More 

tampa
Contributor
18 reviews 18 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 23, 2013

This was our first time and we are going to make this our hotel whenever we are in Jacksonville while my children are at UNF. Very clean. Rooms have been redone. Staff very friendly and just minutes from UNF. The a/c is great. I love a cold room and the temperature stays very cold. Also close to Target,, Home Depot... More 

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Niceville, Florida
Top Contributor
106 reviews 106 reviews
14 hotel reviews
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed July 30, 2013

We picked this hotel because of having an appointment at the Mayo Clinic. But I would gladly stay there again. It is a beautiful hotel with a contemporary New York flair. Check in was very fast and no hassles. The room was gorgeous with rotating flat screen, double desk and lots of table tops so luggage or personal items never... More 

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the great review. I am glad you enjoyed the amenities that we have to offer and the Bistro. Let's hope the next time you visit it will not be raining so you can enjoy the pool. More 

Davie, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 19, 2013

To begin, I will clarify that I do work for a hotel in South Florida. Please read my review with that in mind, its human nature to compare and criticize unintentionally when you possess something similar. Anyway, I was highly disappointed with my overall experience during my two night stay! Upon arrival, I walked through the front entrance, as we... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am very sorry about all if the issues you faced while staying at the hotel. You should have been greeted with a warm Courtyard greeting instead of “checking In” and they should have asked you if they could pick up the phone instead of just interrupting you. I have shared your comments with the Front Desk staff and have... More 

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