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Courtyard Jacksonville Mayo Clinic/Beaches

3.0 of 5 14390 Mayo Boulevard, Jacksonville, FL 32224
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Courtyard Jacksonville Mayo Clinic/Beaches
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Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
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122 reviews from our community

Traveler rating
    48
    32
    24
    9
    9
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37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Courtyard Jacksonville Mayo Clinic/Beaches
See the most recent reviews
Chesterfield, Virginia
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed October 17, 2014

This is the worst review I have written about any hotel I have stayed at. My wife’s sister was in serious condition at the Mayo Hospital in Jacksonville Florida. We wanted to be as close as possible to the hospital so we stayed at the Courtyard By Marriott that was almost in the parking lot of the hospital. It was... More 

Was this review helpful? Yes
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear Bubbie1960, We are deeply sympathetic for your loss and wish you and your family our heartfelt condolences during this difficult time. I regret we were unable to fullfill your expectations and will certainly use your comments to make improvements. We strive to deliver the highest levels of service in the industry and pride ourselves on creating an exceptional guest... More 

St. Augustine, FL
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed October 14, 2014

Very convenient location right on the Mayo campus with nice landscaping. The Inn was rather disappointing not because it is an older property but because the selections of paint, wall treatment that was a knockdown finish made it seem like a motel 6. The room had a strange layout and no comfortable chair and lacked any coziness and screamed for... More 

Was this review helpful? Yes
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for your review. Your feedback is valuable to us as we make improvements towards our ongoing success. I apologize we fell short of your expectations and are continuously looking for ways to improve our guest experience. Though Courtyard, as a brand, no longer offers complimentary coffee in the lobby, we do have Starbucks in all our locations. I... More 

New England
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 16, 2014

The courtyard staff is amazing. They make sure both patient and family is cared for. They have every amenity including fitness center, business center, a simple restaurant, mayo shuttle and a pool. The front desk personnel know guests by name. My only complaint was that the carpeting in the rooms was badly in need of cleaning/replacing. I could only think... More 

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I was very pleased that you enjoyed your stay. I will share your great comments with the hotel staff. I hope that you will stay with us again when coming to Jacksonville. More 

Lake Wales, Florida
Top Contributor
110 reviews 110 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed September 8, 2014

Hard to believe in a company after the " The Operational Manager " flat out lies to you ! As a member of there "so call rewards membership program " too. I had driven hours to come to Mayo Clinic for an appointment - I called the Courtyard Marriott across the street during an appointment where the doctor wanted me... More 

Was this review helpful? Yes 1
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Mr. S, Thank you for sharing the feedback about your recent stay wish us. We do appreciate you staying and informing us about how your stay went. Again, I apologize that we did not get you into the room you had requested. I am sorry for the miscommunication and wish that we were able to accommodate the bed request. If... More 

Atlanta
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 8, 2014

My husband and I stayed a couple of nights and appreciated the proximity to Mayo. The grounds are well kept and pleasing, and parking is a breeze. Nothing to complain about except the noisy air conditioning unit on the wall, but the temperature was easy to control. The room was clean, and sheets and pillowcases smelled very fresh, as did... More 

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to write a review of the hotel. I am so pleased that you enjoyed your stay. Please come stay with us again when you are in Jacksonville. More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 3, 2014

We stayed at the Courtyard for 3 days while my sister was a patient at Mayo. Pros: (1) The hotel offers 24 hour shuttle and is also within walking distance to the Clinic. (2) Great cafe in lobby area with wonderful food & not too expensive (3) Room was very clean and beds were super (4) Pool area was clean... More 

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for taking the time to review the hotel. I am very sorry that you had some negative experiences while at the hotel. Those issues will be addressed so we can continue to improve. I can assure you that is not typical for our hotel. The soccer groups were part of a large soccer tournament that takes place every... More 

Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed September 2, 2014

Because many people are staying here while at Mayo Clinic, the guests had a common experience that bonded them and the staff apparently had worked there a long time and were very good. Guests talked and introduced themselves and staff were fantastic. The Courtyard restaurant had a broader menu then most and I set at the bar every night to... More 

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate the great review. I will share your comments with the entire staff and especially the Bistro. We do everything we can to make you stay enjoyable and distract your from what can be a stressful situation. More 

1 review
5 of 5 stars Reviewed August 29, 2014 via mobile

Being my first visit to the Mayo Clinic it was a tad nerve racking however, the staff at this hotel was amazing. An employee by the name of Chuck Cobb went above and beyond to make our stay the most comfortable. For any future trips I will be staying at this hotel! :)

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the great review. I appreciate you taking the time to recognize one of our associates. I will share your comments with him. More 

Jacksonville, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 15, 2014

People take shelter in hotels for all kinds of reasons. My recent stay was motivated by being in the midst of moving out of my home in Florida to relocate to the other side of the planet. The first night I arrived, exhausted, with my head spinning around a To Do list from hell, I was greeted by Chuck at... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am so glad that we were able to help you "Erase the Carzies". I shared your comments with Chuck. He was very happy he was able to make you feel at home. Thank you for taking the time to fill out a review. More 

West Palm Beach, Florida
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 13, 2014

I have been coming to the Mayo for 10-years now. There is another hotel on campus but I like the Courtyard better. The staff is very friendly and helpful. They will do all they can. Last time I stayed there was a problem with the room air conditioner. Unfortunately, half of the staff was out sick with colds, including the... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the great overall score. I am sorry about the AC unit. We usually can fix those right away. I will share your comments with the engineering staff so this wont happen again. More 

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Additional Information about Courtyard Jacksonville Mayo Clinic/Beaches

Address: 14390 Mayo Boulevard, Jacksonville, FL 32224
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Jacksonville Mayo Clinic/Beaches 3*
Number of rooms: 146
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Also Known As:
Courtyard Jacksonville Mayo Clinic/Beaches Hotel Jacksonville
Jacksonville Marriott
Jacksonville Courtyard

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