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All 131 Jacksonville hotels

Courtyard Jacksonville Mayo Clinic/Beaches

3.0 of 5 Hotel   |   14390 Mayo Boulevard, Jacksonville, FL 32224
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65%
Ranked #67 of 131 hotels in Jacksonville
A recent review
5 of 5 stars reviewed 2 days ago
Joanne B Wilmington DE, United States
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87 people have reviewed this hotel

Traveler rating
    30
    24
    19
    7
    7
See reviews for
26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Wilmington DE, United States
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 days ago NEW

Location is literally steps away from the Mayo Clinic. Serene lake with benches nearby. I had booked a longer stay, anticipating possible surgery. When I learned that surgery was not needed (yeah!), staff was very helpful. Dealing with medical issues is stressful enough. Compassionate staff at Courtyard helps to make things easier, less stressful.

Was this review helpful? Yes
Jackson, Mississippi, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for most of my trip to Jacksonville, Florida for the Springing the Blues Festival. I ended up moving hotels because of the unreliable taxi cabs in Jacksonville (DO NOT CALL COASTAL CAB!) My room served its purpose. The staff at this hotel is superior! Shots out to Aniel. :) The breakfast was great. My dinner... More

Was this review helpful? Yes
New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

If you have appointments at the Mayo Clinic the hotel is right across the street and on the campus of The Mayo Clinic. The grounds of the Mayo Clinic are beautiful and serene. As for the hotel.....the staff for the most part is wonderful, most especially the evening chef, Elvis, and the wait staff servers! The hotel is in dire... More

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am sorry that the Courtyard did not meet your standards. The Courtyard had a complete rooms and lobby renovation to bring us up to the new Courtyard by Marriott standard in 2011. During this time we added the Bistro and Starbucks to the hotel. As with most hotel brands today, we are trying to be environmentally conscious. We do... More

Edgewater, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2014

Robin had to undergo 2 major surgeries at Mayo requiring many stays at the Courtyard Oct to date - the staff and Mgr, David Mason make every stay like "coming home" The compassion and service are tops.

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to share your comments. I will share your review with the staff. More

West Palm Beach, Florida
2 reviews
5 of 5 stars Reviewed March 6, 2014

"Look. I travel for a living and am at a Marriott 4 nights a week or so and this was one of the best meals I have ever had in 15 years of being a Platinum Marriott member. Not just the meal but everybody that I interacted with at this hotel had a different but uniquely positive vibe. Every other... More

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am glad you enjoyed your meal so much. Kim does rock and I have shared your comments with her. I appreciate you taking the time to write the review. More

Macon, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 4, 2014

I received a reminder of my stay with this Marriott seven days prior to our arrival date. I chose this hotel because I was taking my mother to the Mayo Clinic, and it was convenient to be able to walk directly across the path to Mayo. In the reminder e-mail, the Hotel never mentioned that during our stay, we would... More

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am very sorry for noisy and inconveniences the jack hammering has caused you and your mother. I wanted to let you know that the hotel is not remodeling the lobby, we have had pipe under the lobby floor break. We were not able to notify you because we were not expecting the pipe to break. We were expecting the... More

Dothan, Alabama
Contributor
15 reviews 15 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 10, 2014

We chose this hotel for two reasons. First being proximity to Mayo but second it had the Courtyard name. The proximity was perfect but we paid a little more and case I didn't feel that we received much value for our stay. The room was average at best. The toilet float didn't work, I actually had to remove the lid... More

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to review the hotel. I am very sorry that you had plumbing issues while at the hotel. We have a preventive maintenance program in place at the hotel to prevent these issues but this does not always prevent every issue. I am also sorry that you do not feel we are a good value... More

Daufuskie Island, South Carolina
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 6, 2014

It would be hard to find a better location if you're visiting the Mayo Clinic. However, the great location doesn't make up for the condition of this hotel. My husband is a Platinum member at Marriott and we've seen the range of accommodations. This was near the bottom. The floor was not well vacuumed -- we picked up wrappers, pieces... More

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to fill out a review on the hotel. I am very sorry that we failed to meet your expectations. I want to apologize for the condition of the room when you checked in. We take pride in the cleanliness of our hotel and we did not provide you with a room that lived up... More

Melbourne, Fl
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 6, 2014

The hotel was set up right across from the Davis Building where most of my consultations were. The hotel and Staff were amazing, it was very clean, and everyone was very helpful. I ended up having to be there all week because of this or that. One day i wasn't feeling well and the house keeping staff noticed right away... More

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the great review. I will share your comments with the housekeeping staff. They enjoy being recognized for their great service. More

Ashland, Virginia
Top Contributor
72 reviews 72 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 5, 2014

On the plus side for Mayo Clinic patients is this Mariott's location which is right across the street. The check in lady was gracious and friendly and the other staff we encountered was courteous. I would like to especially acknowledge one of the cleaning staff's kind gestures. My wife, the patient, did not feel well the morning after we arrived... More

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I wanted to personally thank you for taking the time to fill out a review on the hotel. I am very glad that you were able to experience the great service that our hotel staff can provide. We pride ourselves on going above and beyond for our guests. I am very sorry that you feel the Bistro and Market are... More

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Additional Information about Courtyard Jacksonville Mayo Clinic/Beaches

Also Known As:
Courtyard Jacksonville Mayo Clinic/Beaches Hotel Jacksonville
Courtyard Jacksonville Mayo Clinic/Beaches Hotel
Courtyard Jacksonville
Courtyard Jacksonville Mayo Clinic
Jacksonville Marriott
Jacksonville Courtyard
Address: 14390 Mayo Boulevard, Jacksonville, FL 32224
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#67 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Jacksonville Mayo Clinic/Beaches 3*
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