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Courtyard Jacksonville Mayo Clinic/Beaches

3.0 of 5 14390 Mayo Boulevard, Jacksonville, FL 32224
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Courtyard Jacksonville Mayo Clinic/Beaches
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Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
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122 reviews from our community

Traveler rating
    48
    32
    24
    9
    9
See reviews for
37
25
16
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Port Orange, Florida
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Stayed at this hotel almost 3 weeks. Bathroom sink didn't drain, room was not cleaned, garbage in refrigerator upon arrival. Contacted asst mgr and also general mgr Was told I would get a refund for 2 nites. Only refunded 1 and it was the cheapest nite. Management really doesn't care about issues. Due yourself a favor and stay somewhere else... More 

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Clermont, Florida
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here for 2 nights. The front desk staff was very nice and more than helpful in making the reservations and the customer service they provided while we were there. The Bristo staff in the mornings were great however the evening staff needs to learn what the meaning of customer service is. We overheard the staff arguing about who... More 

Was this review helpful? Yes 1
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear Michael B, Thank you for your review on your stay at Courtyard Marriott Jacksonville Mayo Clinic. I will be sure to share your comments with the staff. I apologize for the lack of service you received during our dinner service and can assure you this is an isolated issue and will not happen again. We strive to create an... More 

Poinciana, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We are long time Marriott customers & chose this hotel since I had an appointment at the Mayo Clinic. When I checked in I was told we could not have the Military discount because my spouse was retired, however does hold an active Military ID. Then we get to a sparse room with no place to sit other than the... More 

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CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear Contessa40, Thank you for staying at the Courtyard Marriott Jacksonville Mayo Clinic. I am sorry to hear we did not meet your expectations. We do pride ourselves on delivering an outstanding guest experience for everyone and apologize we failed to create a great, memorable experience for you. As we mentioned previously, we have many different room types and configurations.... More 

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 19, 2014

Accompanied my brother during his stay at Mayo Clinic for a quad bypass. He knew the area, I had no clue. He made my hotel reservation and it was close to perfect for my purposes. The hotel is on the hospital campus. Easy walk to any building, but if walking isn't in your plan, hotel has a shuttle (with a... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

We appreciate the great review. I will share your comments with the hotel and Bistro Staff. When you are in town please stay with us again. More 

Jacksonville, Florida
Top Contributor
58 reviews 58 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 12, 2014

Love this hotel. If you're looking for something close to the beach and the rest of Jacksonville, this little gem is quiet, and sort of in the middle. The staff is awesome and helpful and the place is spotless. They just renovated, so the cafe is new and serves beer and wine. The pool is nice and has a jacuzzi... More 

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CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the great review. I just wanted to let you know that our Bistro has a full bar so we serve liquor also. We are glad you enjoyed your stay and hope to see you again. More 

Franklin, TN
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 16, 2014

I took my mother to the Mayo Clinic in Jacksonville last week for a procedure. This property is on the Mayo campus, so they are very accustomed to guests that are involved in treatment or procedures there - so much so that they have beef and chicken broth and jello on their menu! Everyone was friendly and kind. The shuttle... More 

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate the great review. We do have a very compasionate staff and try to have the extras for the needs of Mayo Patients. I hope that if you do have to come to Jacksonville you will stay with us again. More 

Melbourne, Florida
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 15, 2014

When you go somewhere because of health issues, you have many things on your mind. BUT... even if you are reimbursed by your health insurance provider for the cost of lodging, it just doesn't seem right for the prices to be so high except for the fact that they can charge whatever they want ! I have stayed in many... More 

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for taking the time to share your thoughts about your experience. I will make sure to share your kind words with the staff about their service. We are conveniently located on the grounds of the Mayo Clinic and our rates are priced in comparison with the competition in the area. I am sorry that you do not feel... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

This may be the best hotel I have stayed in and I travel quite a bit. The staff is what makes this hotel stand out. The hotel shows some wear and a microwave in the room would be helpful, but the friendly and efficient staff in every area were excellent! Everything we ate in the restaurant was good. The staff... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to write such a wonderful review. I am going to share your comments with the entire staff. I hope we get a chance to service you again in the future. More 

Moorpark, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

This is the best Courtyard I have stayed in all of the US so far and I travel a lot.. First of all you have a full menu for dinner besides pub grub. The staff were very friendly and helpful. My colleague and I arrived late and they allowed us to order dinner later than usual and still gave us... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for taking the time to review the hotel. I am glad you had such a wonderful experience. I have shared your comments with the entire staff. I hope that you will stay with us again if traveling to Jacksonville. More 

Panama City, Panama
Top Contributor
90 reviews 90 reviews
29 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed October 27, 2014

This is a simple, comfortable hotel within the Mayo Clinic campus. It is not a new property and although it has been refurbished within the past couple of years it shows signs of wear. It has a nice pool, and a simple restaurant which is not open at all hours, however, they have a convenience store with a microwave in... More 

Was this review helpful? Yes
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear BB1938, Thank you for your review. I am happy to hear you found our staff helpful and friendly. I will be sure to share your comments with the team. We do have safe deposit boxes located behind the front desk reception that are availalbe for use. I appologize you were not made aware of this amenity. I hope that... More 

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Additional Information about Courtyard Jacksonville Mayo Clinic/Beaches

Address: 14390 Mayo Boulevard, Jacksonville, FL 32224
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Jacksonville Mayo Clinic/Beaches 3*
Number of rooms: 146
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Also Known As:
Courtyard Jacksonville Mayo Clinic/Beaches Hotel Jacksonville
Jacksonville Marriott
Jacksonville Courtyard

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