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Courtyard Jacksonville Mayo Clinic/Beaches

3.0 of 5 14390 Mayo Boulevard, Jacksonville, FL 32224
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Courtyard Jacksonville Mayo Clinic/Beaches
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Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
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124 reviews from our community

Traveler rating
    49
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    25
    9
    9
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38
25
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33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stuart, Florida
Top Contributor
56 reviews 56 reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you need to be at the Mayo Clinic, the Marriott Courtyard is a wonderfully convenient option located directly on the Mayo campus. At about $180 a night, the rates are pricey. And, somewhat of a surprise, breakfast is not included in the overnight fee. However, service - all around - was very good. And, the location directly on the... More 

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate the great review of the hotel and staff. I hope that you come stay with us again. More 

Murfreesboro, Tennessee
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights and had 2 rooms for family. This is a standard Courtyard that has seen several upgrades over the years. It is right next to the Mayo Clinic and many guests are there because they are with people who are in the hospital. The king room with sofa bed didn't leave much room for walking around. The closet... More 

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for taking the time to review the hotel. I appreciate the honest feedback and will share your comments with the entire staff. I hope that when you are in Jacksonville again you will stay with us again and we can show you the great service that we can provide. More 

Port Orange, Florida
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at this hotel almost 3 weeks. Bathroom sink didn't drain, room was not cleaned, garbage in refrigerator upon arrival. Contacted asst mgr and also general mgr Was told I would get a refund for 2 nites. Only refunded 1 and it was the cheapest nite. Management really doesn't care about issues. Due yourself a favor and stay somewhere else... More 

Was this review helpful? Yes 1
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear Rockboxer, I apologize we could not meet your expectations. We feel we have fairly compensated you for the issues you experienced and lived up to our commitments to you. I hope that you will give us the opportunity to provide accommodations for you in the future. Thank you and have a great day. More 

Clermont, Florida
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 23, 2015

We stayed here for 2 nights. The front desk staff was very nice and more than helpful in making the reservations and the customer service they provided while we were there. The Bristo staff in the mornings were great however the evening staff needs to learn what the meaning of customer service is. We overheard the staff arguing about who... More 

Was this review helpful? Yes 1
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear Michael B, Thank you for your review on your stay at Courtyard Marriott Jacksonville Mayo Clinic. I will be sure to share your comments with the staff. I apologize for the lack of service you received during our dinner service and can assure you this is an isolated issue and will not happen again. We strive to create an... More 

Poinciana, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 8, 2015

We are long time Marriott customers & chose this hotel since I had an appointment at the Mayo Clinic. When I checked in I was told we could not have the Military discount because my spouse was retired, however does hold an active Military ID. Then we get to a sparse room with no place to sit other than the... More 

Was this review helpful? Yes 1
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear Contessa40, Thank you for staying at the Courtyard Marriott Jacksonville Mayo Clinic. I am sorry to hear we did not meet your expectations. We do pride ourselves on delivering an outstanding guest experience for everyone and apologize we failed to create a great, memorable experience for you. As we mentioned previously, we have many different room types and configurations.... More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 19, 2014

Accompanied my brother during his stay at Mayo Clinic for a quad bypass. He knew the area, I had no clue. He made my hotel reservation and it was close to perfect for my purposes. The hotel is on the hospital campus. Easy walk to any building, but if walking isn't in your plan, hotel has a shuttle (with a... More 

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

We appreciate the great review. I will share your comments with the hotel and Bistro Staff. When you are in town please stay with us again. More 

Jacksonville, Florida
Top Contributor
59 reviews 59 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 12, 2014

Love this hotel. If you're looking for something close to the beach and the rest of Jacksonville, this little gem is quiet, and sort of in the middle. The staff is awesome and helpful and the place is spotless. They just renovated, so the cafe is new and serves beer and wine. The pool is nice and has a jacuzzi... More 

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CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the great review. I just wanted to let you know that our Bistro has a full bar so we serve liquor also. We are glad you enjoyed your stay and hope to see you again. More 

Franklin, TN
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 16, 2014

I took my mother to the Mayo Clinic in Jacksonville last week for a procedure. This property is on the Mayo campus, so they are very accustomed to guests that are involved in treatment or procedures there - so much so that they have beef and chicken broth and jello on their menu! Everyone was friendly and kind. The shuttle... More 

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate the great review. We do have a very compasionate staff and try to have the extras for the needs of Mayo Patients. I hope that if you do have to come to Jacksonville you will stay with us again. More 

Melbourne, Florida
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 15, 2014

When you go somewhere because of health issues, you have many things on your mind. BUT... even if you are reimbursed by your health insurance provider for the cost of lodging, it just doesn't seem right for the prices to be so high except for the fact that they can charge whatever they want ! I have stayed in many... More 

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for taking the time to share your thoughts about your experience. I will make sure to share your kind words with the staff about their service. We are conveniently located on the grounds of the Mayo Clinic and our rates are priced in comparison with the competition in the area. I am sorry that you do not feel... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

This may be the best hotel I have stayed in and I travel quite a bit. The staff is what makes this hotel stand out. The hotel shows some wear and a microwave in the room would be helpful, but the friendly and efficient staff in every area were excellent! Everything we ate in the restaurant was good. The staff... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to write such a wonderful review. I am going to share your comments with the entire staff. I hope we get a chance to service you again in the future. More 

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Additional Information about Courtyard Jacksonville Mayo Clinic/Beaches

Address: 14390 Mayo Boulevard, Jacksonville, FL 32224
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Jacksonville Mayo Clinic/Beaches 3*
Number of rooms: 146
Reservation Options:
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Also Known As:
Courtyard Jacksonville Mayo Clinic/Beaches Hotel Jacksonville
Jacksonville Marriott
Jacksonville Courtyard

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