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Courtyard Jacksonville Mayo Clinic/Beaches

3.0 of 5 14390 Mayo Boulevard, Jacksonville, FL 32224
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Courtyard Jacksonville Mayo Clinic/Beaches
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Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
Courtyard Jacksonville Mayo Clinic/Beaches
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117 reviews from our community

Traveler rating
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    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Franklin, TN
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

I took my mother to the Mayo Clinic in Jacksonville last week for a procedure. This property is on the Mayo campus, so they are very accustomed to guests that are involved in treatment or procedures there - so much so that they have beef and chicken broth and jello on their menu! Everyone was friendly and kind. The shuttle... More

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate the great review. We do have a very compasionate staff and try to have the extras for the needs of Mayo Patients. I hope that if you do have to come to Jacksonville you will stay with us again. More

Melbourne, Florida
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

When you go somewhere because of health issues, you have many things on your mind. BUT... even if you are reimbursed by your health insurance provider for the cost of lodging, it just doesn't seem right for the prices to be so high except for the fact that they can charge whatever they want ! I have stayed in many... More

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for taking the time to share your thoughts about your experience. I will make sure to share your kind words with the staff about their service. We are conveniently located on the grounds of the Mayo Clinic and our rates are priced in comparison with the competition in the area. I am sorry that you do not feel... More

1 review
5 of 5 stars Reviewed 2 weeks ago

This may be the best hotel I have stayed in and I travel quite a bit. The staff is what makes this hotel stand out. The hotel shows some wear and a microwave in the room would be helpful, but the friendly and efficient staff in every area were excellent! Everything we ate in the restaurant was good. The staff... More

Review collected in partnership with this hotel

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to write such a wonderful review. I am going to share your comments with the entire staff. I hope we get a chance to service you again in the future. More

Moorpark, California
1 review
5 of 5 stars Reviewed 3 weeks ago

This is the best Courtyard I have stayed in all of the US so far and I travel a lot.. First of all you have a full menu for dinner besides pub grub. The staff were very friendly and helpful. My colleague and I arrived late and they allowed us to order dinner later than usual and still gave us... More

Review collected in partnership with this hotel

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for taking the time to review the hotel. I am glad you had such a wonderful experience. I have shared your comments with the entire staff. I hope that you will stay with us again if traveling to Jacksonville. More

Panama City, Panama
Top Contributor
87 reviews 87 reviews
29 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a simple, comfortable hotel within the Mayo Clinic campus. It is not a new property and although it has been refurbished within the past couple of years it shows signs of wear. It has a nice pool, and a simple restaurant which is not open at all hours, however, they have a convenience store with a microwave in... More

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CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear BB1938, Thank you for your review. I am happy to hear you found our staff helpful and friendly. I will be sure to share your comments with the team. We do have safe deposit boxes located behind the front desk reception that are availalbe for use. I appologize you were not made aware of this amenity. I hope that... More

Chesterfield, Virginia
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed October 17, 2014

This is the worst review I have written about any hotel I have stayed at. My wife’s sister was in serious condition at the Mayo Hospital in Jacksonville Florida. We wanted to be as close as possible to the hospital so we stayed at the Courtyard By Marriott that was almost in the parking lot of the hospital. It was... More

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CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear Bubbie1960, We are deeply sympathetic for your loss and wish you and your family our heartfelt condolences during this difficult time. I regret we were unable to fullfill your expectations and will certainly use your comments to make improvements. We strive to deliver the highest levels of service in the industry and pride ourselves on creating an exceptional guest... More

St. Augustine, FL
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed October 14, 2014

Very convenient location right on the Mayo campus with nice landscaping. The Inn was rather disappointing not because it is an older property but because the selections of paint, wall treatment that was a knockdown finish made it seem like a motel 6. The room had a strange layout and no comfortable chair and lacked any coziness and screamed for... More

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CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for your review. Your feedback is valuable to us as we make improvements towards our ongoing success. I apologize we fell short of your expectations and are continuously looking for ways to improve our guest experience. Though Courtyard, as a brand, no longer offers complimentary coffee in the lobby, we do have Starbucks in all our locations. I... More

New England
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 16, 2014

The courtyard staff is amazing. They make sure both patient and family is cared for. They have every amenity including fitness center, business center, a simple restaurant, mayo shuttle and a pool. The front desk personnel know guests by name. My only complaint was that the carpeting in the rooms was badly in need of cleaning/replacing. I could only think... More

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CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I was very pleased that you enjoyed your stay. I will share your great comments with the hotel staff. I hope that you will stay with us again when coming to Jacksonville. More

Lake Wales, Florida
Top Contributor
72 reviews 72 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 8, 2014

Hard to believe in a company after the " The Operational Manager " flat out lies to you ! As a member of there "so call rewards membership program " too. I had driven hours to come to Mayo Clinic for an appointment - I called the Courtyard Marriott across the street during an appointment where the doctor wanted me... More

Was this review helpful? Yes 1
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Mr. S, Thank you for sharing the feedback about your recent stay wish us. We do appreciate you staying and informing us about how your stay went. Again, I apologize that we did not get you into the room you had requested. I am sorry for the miscommunication and wish that we were able to accommodate the bed request. If... More

Atlanta
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 8, 2014

My husband and I stayed a couple of nights and appreciated the proximity to Mayo. The grounds are well kept and pleasing, and parking is a breeze. Nothing to complain about except the noisy air conditioning unit on the wall, but the temperature was easy to control. The room was clean, and sheets and pillowcases smelled very fresh, as did... More

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to write a review of the hotel. I am so pleased that you enjoyed your stay. Please come stay with us again when you are in Jacksonville. More

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Additional Information about Courtyard Jacksonville Mayo Clinic/Beaches

Address: 14390 Mayo Boulevard, Jacksonville, FL 32224
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Jacksonville Mayo Clinic/Beaches 3*
Number of rooms: 146
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Also Known As:
Courtyard Jacksonville Mayo Clinic/Beaches Hotel Jacksonville
Jacksonville Marriott
Jacksonville Courtyard

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