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Courtyard Jacksonville Mayo Clinic/Beaches

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14390 Mayo Boulevard, Jacksonville, FL 32224
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1 room 1 adult
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Courtyard Jacksonville Mayo Clinic\/Beaches
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161 Reviews from our TripAdvisor Community

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Melbourne, Florida
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I cannot say enough nice things about the staff. The front desk staff helped to get us into a room to meet my wife's special needs. Our waiter in the bistro was top notch taking special care to handle our modifications to the standard menu. The 1/2 LG burgers are great. My wife had the roast beef and she loved... More 

Helpful?
Thank jd d
Punta Gorda, Florida
Level Contributor
6 reviews
1 of 5 stars Reviewed 1 week ago

Manager asked me, "what do you want me to do about it" when confronted with our complaint. We will not stay there again. This is a pricey room that is close to MAYO yet one of the nastiest hotels I have ever stayed.

Helpful?
Thank Georgianna T
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear Georgianna, We are deeply apologetic for the condition of your room. We pride ourselves on delivering an outstanding experience with excellent service and clean, comfortable rooms. We have obviously fallen short of meeting these expectations and hope you found our compensation fair. When brought to our attention while on your stay, these issues have been resolved and are not... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was very clean and the staff was great. I will return. I must tell my family and friends. The bistro was very clean and have the best staff I've ran across at a courtyard. I cant remember every-ones name.

Helpful?
Thank Johnson-Rose
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am so glad that you enjoyed the hotel, the staff and the Bistro. I appreciate you taking the time to fill out a review for us. We hope that we can show you another great stay in the future. More 

Tampa, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 23, 2015

We have stayed at this hotel twice now for a total of five days. It is extremely convenient since it is on campus and the room included a small dining table, refrigerator, and microwave, which we needed because our son was on a special diet. It is not a new facility, but we thought the convenience and the helpfulness of... More 

Helpful?
Thank Michael_in_Tampa
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to write a review about the hotel. I am glad that you found us very convenient and the rooms accommodating to your needs. I will share your comments about the staff helpfulness to them. They always appreciate hearing from a guest when they do a great job. More 

Twinsburg, Ohio
Level Contributor
261 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed December 18, 2015

I stayed here because I had professional business across the street at The Mayo Clinic. I took a late night flight in and arrived a little after 1 am and appearing haggard, the front desk staff offered me a complementary snack. When I got to the room I noted a large coffee stain near the coffee maker and reported it... More 

Helpful?
Thank Bruce C
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am very glad that you enjoyed your stay and that you found the staff very accommodating to your needs. I will share your great comments with the Front Desk and Bistro staff. I appreciate you taking the time to review the hotel. I hope that when you are in Jacksonville again on business you will stay with us. More 

Melbourne, Florida
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 2, 2015

Had to make a trip to Mayo and was thrilled to find this hotel. Not only was the service great and the room extremely clean and comfortable, it is right across the street from Mayo Clinic. They also have a shuttle to take you there but if you are able it is an easy clinic to see the doctor at... More 

Helpful?
Thank Sandi B
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am glad the hotel exceeded your expectations in service and cleanliness. Our location on the Mayo Clinic campus is great for going to Mayo Clinic and the shuttle service does make it very convenient. We do have many guests who use our hotel as for a vacation. We are located only a few miles from many of the area... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 30, 2015 via mobile

Stayed here do to a mayo appt. one star is for proximity to Mayo! I rate solely on the room so here is my opinion. Room was a king suite. Bed, King: horrible could not get comfortable sagging/super soft. Sheets as if they were slept on for days and not changed. Not tight and crisp as they should have been.... More 

Helpful?
2 Thank Teresa H
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Teresa H, I am very sorry that you did not enjoy your stay at the Courtyard Mayo Clinic. We pride ourselves on delivering amazing service within a great hotel. Based on your feedback we did not deliver that to you. I appreciate you bringing these issues to my attention and I am going to personally look into the issues and... More 

Titusville, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 27, 2015

Nice, clean room. Quiet! Helpful staff. Okay breakfast. Only issue was a leak in our bathroom. Close to the beach, UNF and a fancy mall with Apple and REI stores. Lot's of good restaurants around there too.

Helpful?
Thank Kate P
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for taking the time to write a review about the hotel. I am very sorry that you experienced a leak in your bathroom, but I am glad that it did not effect your stay too much. I am also glad you got to go out and experience some of the guest shopping, restaurants and beaches that are close... More 

Ann Arbor, Michigan
Level Contributor
251 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 stars Reviewed October 9, 2015

I'm not sure I would stay here if on vacation. Most of the guests were here to be treated at the Mayo Clinic. If you are visiting the Mayo Clinic, this is a great place and you are within walking distance. The lobby was very nice with a cafe. They appeared to serve quiet an assortment for breakfast, lunch and... More 

Helpful?
Thank spencersbride
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 8, 2015

Worst courtyard I have ever stayed in. The halls were dirty, the elevator was dirty, 2 bugs in tub, carts squeaked, room smelled, hair on the comforter in bed in bag, staff not that friendly...need I say more. Pick another one. I would rather drive a few miles to get to Mayo then stay here again! And you think anyone... More 

Helpful?
1 Thank AandJ P
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We pride ourselves on delivering a memorable experience with outstanding service and apologize we fell short of meeting those expectations. The issues you had mentioned have been addressed and is certainly not indicative of the high standards we strive to maintain. I hope you will... More 

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