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All 130 Jacksonville hotels

Courtyard Jacksonville Mayo Clinic/Beaches

3.0 of 5 Hotel   |   14390 Mayo Boulevard, Jacksonville, FL 32224
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Ranked #44 of 130 Hotels in Jacksonville
A recent review
4 of 5 stars reviewed 1 week ago
wjboisseau Massachusetts
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109 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Massachusetts
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The courtyard staff is amazing. They make sure both patient and family is cared for. They have every amenity including fitness center, business center, a simple restaurant, mayo shuttle and a pool. The front desk personnel know guests by name. My only complaint was that the carpeting in the rooms was badly in need of cleaning/replacing. I could only think... More

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I was very pleased that you enjoyed your stay. I will share your great comments with the hotel staff. I hope that you will stay with us again when coming to Jacksonville. More

Lake Wales, Florida
Senior Contributor
45 reviews 45 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hard to believe in a company after the " The Operational Manager " flat out lies to you ! As a member of there "so call rewards membership program " too. I had driven hours to come to Mayo Clinic for an appointment - I called the Courtyard Marriott across the street during an appointment where the doctor wanted me... More

Was this review helpful? Yes
CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Mr. S, Thank you for sharing the feedback about your recent stay wish us. We do appreciate you staying and informing us about how your stay went. Again, I apologize that we did not get you into the room you had requested. I am sorry for the miscommunication and wish that we were able to accommodate the bed request. If... More

Atlanta
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed a couple of nights and appreciated the proximity to Mayo. The grounds are well kept and pleasing, and parking is a breeze. Nothing to complain about except the noisy air conditioning unit on the wall, but the temperature was easy to control. The room was clean, and sheets and pillowcases smelled very fresh, as did... More

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to write a review of the hotel. I am so pleased that you enjoyed your stay. Please come stay with us again when you are in Jacksonville. More

Contributor
14 reviews 14 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Courtyard for 3 days while my sister was a patient at Mayo. Pros: (1) The hotel offers 24 hour shuttle and is also within walking distance to the Clinic. (2) Great cafe in lobby area with wonderful food & not too expensive (3) Room was very clean and beds were super (4) Pool area was clean... More

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CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for taking the time to review the hotel. I am very sorry that you had some negative experiences while at the hotel. Those issues will be addressed so we can continue to improve. I can assure you that is not typical for our hotel. The soccer groups were part of a large soccer tournament that takes place every... More

Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 3 weeks ago

Because many people are staying here while at Mayo Clinic, the guests had a common experience that bonded them and the staff apparently had worked there a long time and were very good. Guests talked and introduced themselves and staff were fantastic. The Courtyard restaurant had a broader menu then most and I set at the bar every night to... More

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate the great review. I will share your comments with the entire staff and especially the Bistro. We do everything we can to make you stay enjoyable and distract your from what can be a stressful situation. More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Being my first visit to the Mayo Clinic it was a tad nerve racking however, the staff at this hotel was amazing. An employee by the name of Chuck Cobb went above and beyond to make our stay the most comfortable. For any future trips I will be staying at this hotel! :)

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the great review. I appreciate you taking the time to recognize one of our associates. I will share your comments with him. More

Jacksonville, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 15, 2014

People take shelter in hotels for all kinds of reasons. My recent stay was motivated by being in the midst of moving out of my home in Florida to relocate to the other side of the planet. The first night I arrived, exhausted, with my head spinning around a To Do list from hell, I was greeted by Chuck at... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I am so glad that we were able to help you "Erase the Carzies". I shared your comments with Chuck. He was very happy he was able to make you feel at home. Thank you for taking the time to fill out a review. More

West Palm Beach, Florida
Contributor
13 reviews 13 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 13, 2014

I have been coming to the Mayo for 10-years now. There is another hotel on campus but I like the Courtyard better. The staff is very friendly and helpful. They will do all they can. Last time I stayed there was a problem with the room air conditioner. Unfortunately, half of the staff was out sick with colds, including the... More

Was this review helpful? Yes 2
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the great overall score. I am sorry about the AC unit. We usually can fix those right away. I will share your comments with the engineering staff so this wont happen again. More

Port Saint Lucie, Florida
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 13, 2014

I did an earlier review on my tablet only to later reread and discover all the typos and misspelling. We were there twice in Aug for two days each stay. The hotel staff are quite friendly and very helpful. The Hotel has been remodeled, guessing within the past couple of years. Some small details were not well thought out. But... More

Was this review helpful? Yes
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

I appreciate you taking the time to update your review after your stay. I have shared your review with Debbie. She was trilled that you mentioned her. Again, Thank You for the great review. More

Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 7, 2014

If you want customer service, cleanliness and care, this is it. The Jacksonville Mayo Marriott is situated across the street from the Mayo clinic, so whether you are a patient or there for business, it is a two minute walk at most. The front desk staff is welcoming and accommodating on every level, and the rooms are spotless. They have... More

Was this review helpful? Yes 1
CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/Beaches, responded to this review

Thank you for the wonderful review and comments about the staff. I am going to share your comments with the Front Desk and Bistro Staff. They will appreciate the kind words. I hope that if you are coming back to Mayo again you will continue to stay with us. More

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Additional Information about Courtyard Jacksonville Mayo Clinic/Beaches

Address: 14390 Mayo Boulevard, Jacksonville, FL 32224
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Jacksonville Mayo Clinic/Beaches 3*
Number of rooms: 146
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Also Known As:
Courtyard Jacksonville Mayo Clinic/Beaches Hotel Jacksonville
Jacksonville Marriott
Jacksonville Courtyard

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