Management needs to develop more guidelines for housekeeping standards. Good location for our needs and price was right. Upkeep poor for rooms, but common areas were nice - breakfast area, lobby, pool. Little satisfaction from staff with requests. more

The room was filthy, stains on sofa, chairs, carpets and when I took white soxs off at bedtime the soles were black. The bed was clean and comfortable. The furniture was run down too. The handles on the facets were worked in reverse and you had to turn forever to get on or off. The Coffee Maker was broken too.... more

We travel to Jacksonville every year for a golf trip. The men golf and the ladies go to Spa' s and shopping/sightseeing in St. Augustine. This year we stayed at the Quality Inn because they offered us a great rate and were centrally located for our plans. The hotel is an older one but is well tended to and the... more

I have recently stayed in several hotels in Jacksonville on business and this has been the best by far. The room was very nice, clean and comfortable. The Holiday Inn across the street might be a tad nicer but for $40 a night less this is a way better value. I would definately stay here again and recommend this hotel... more

Stayed in room 323 for 2 nights. The room appeared worn and dirty. The carpet and sofa had stains and I was truly afraid to walk on the carpet without shoes. There were dead bugs in the bathtub and the sink had a continual drip. There was an unplugged TV across from the sofa. When I plugged it in it... more

Provided this information to checkout clerk, GM via letter and Corporate via website. Received form letters that said "thanks for your comments we will address for next guest" despite their 100% guarantee. On April 13 my wife and I checked into your motel and were assigned room #345. We shortly thereafter had our room changed to #342 when we noticed... more

I've stayed at 5 star hotels as well as no star hotels. But this hotel rates about a 1 star. Although I was pleased with the hotel staff, the cleanliness of the place overall was distressing. The outside areas are definitely in need of cleaning , maintenance and painting. The room looked like it hadn't been cleaned in months. Stains... more

The desk clerk was a young girl, not friendly or very helpful. The place was old but clean. The breakfast room was too small and they ran out of everything including coffee. more

I am a driver for a motor coach company who drove a group here for a short stay. Upon arrival it looked like a nice place to stay. Prompt service at check-in. After parking my motor coach & proceding to my 3rd floor room, I found an outside elevator to be dirty. Got to my room & it was just... more