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Quality Inn & Suites

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8333 Dix Ellis Trail, Jacksonville, FL 32256
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1 room 1 guest
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Quality Inn & Suites
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89 Reviews from our TripAdvisor Community

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    17
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Madison, Wisconsin
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Clean rooms, friendly staff, quiet environment. Only issue was with the fitness center. Stayed there 8/15-8/17. Morning of the 16th went to workout, only to discover the air conditioning didn't work in the fitness center. I worked out anyway but as you can imagine with it being august in Jacksonville, it was extremely hot. So I complained and by that... More 

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St. George, Utah
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On our way from Miami to Waycross, Georgia we started to see some dark rain clouds, so we decided to get off the road in Jacksonville, FL. Good thing we did, after we checked in with a very friendly staff it started to rain and then the wind blew so hard you couldn't see more than 100 feet. After about... More 

Was this review helpful? Yes
ManagerRMH, General Manager at Quality Inn & Suites, responded to this review

I would like to take this opportunity to thank you for taking the time to tell us about your stay at our hotel. I am glad to hear you enjoyed speaking with our friendly staff! As a management team, we strive for ultimate guest satisfaction, and I am glad our friendly staff exceeded your expectations. If there is ever anything... More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

We stay here with my daughters track team for nationals!! First thing, the hotel looks nothing like the pictures on website! Check in n go to our room, the door is stuck n will not open had to pull very hard to open it n slam it hard to make it shut! Paint is peeling off door! Second thing, I... More 

Was this review helpful? Yes
ManagerRMH, General Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback of your recent stay with us. All feedback from our guests is very helpful as we continue to improve and update our property for our guests satisfaction. If your travels bring you back this way I hope you will try us again to see the improvements that we are making. More 

Delray Beach, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I stopped at this Quality Inn & Suites after driving all day towards my home in Southern Florida. I opted for a Suite for an extra $20, figuring I could stretch out and enjoy. As soon as I entered the room, I saw a candy wrapper on the floor. After further roaming, I found another and a piece of plastic... More 

Was this review helpful? Yes
ManagerRMH, General Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback of your recent stay with us. All feedback from our guests is very helpful as we continue to improve and update our property for our guests satisfaction. If your travels bring you back this way I hope you will try us again to see the improvements that we are making. More 

Jacksonville, Florida
Level Contributor
1 review
1 of 5 stars Reviewed 4 weeks ago

I booked this room through hotwire for my children’s Junior Olympic Track and Field Meet. We were supposed to get a non-smoking room but there are cigarette burns on the runner on the bed. The comforter for the pull out couch has over 20 rips in it and the padding is coming out. The curtains are ripped. The bathroom tub... More 

Was this review helpful? Yes
ManagerRMH, General Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback of your recent stay with us. All feedback from our guests is very helpful as we continue to improve and update our property for our guests satisfaction. If your travels bring you back this way I hope you will try us again to see the improvements that we are making. More 

Panama City, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 24, 2015

The hotel was within a 5 minute drive to several restaurants without getting back on the interstate. The hotel was lower quality than expected mostly because the outside was filled with cigaret buds & filthy. The other disappointment was the pool which was suppose to be working but it was completely empty. The outside tables next to the pool had... More 

Was this review helpful? Yes
GeneralManager4321, General Manager at Quality Inn & Suites, responded to this review

I would like to take this opportunity to thank you for completing the survey you received regarding your stay at our hotel. As a management team, we strive for ultimate guest satisfaction, and check all surveys so that we may always improve on guest satisfaction. We appreciate the honest comments you have shared with us, so that we may always... More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 11, 2015

I travel a lot, my company pays for my trips, so I never get to choose. With that, I really enjoyed my stay at this hotel. There are things that are happening during the renovation, but all in all, after the accommodations, it was comfortable, clean, quiet, secure; breakfast was delicious, coffee hot, creamer cold. My issue is simply that... More 

Was this review helpful? Yes
ManagerRMH, General Manager at Quality Inn & Suites, responded to this review

I really appreciate your taking the time to share your positive experience with our staff. We work hard to make sure each of our guests have the best stay possible. I am glad you can see the potential that our hotel has as we go through our renovations. I hope to see you again next time you are in town! More 

Crystal River, Florida
1 review
1 of 5 stars Reviewed June 12, 2015

Thought I was getting a deal for a King suite but it was dirty, the rug was disgusting, hole in the bathroom door, trash on the stairs. The air conditioning had no vent going to the front room so no matter how cold you made the bedroom, the living area was warm. Air conditioning unit blew cold air right on... More 

Was this review helpful? Yes
ManagerRMH, General Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback of your recent stay with us. I understand that you encountered an opportunity with the cleanliness and condition of our hotel, I sincerely apologize for this. These are two of the areas that we are very vigilant in to ensure comfort and satisfaction for our guests. I'm so sorry that we were unable to meet... More 

Citrus Springs, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 9, 2015

The hotel could use an infusion of corporate funds, it is worn. That being said, it is one of the most welcoming hotels I have stayed in. The staff is exceptional, from the manager to the sweet lady who makes my morning coffee the staff is engaged in making your stay a positive one. It was clean, everything worked and... More 

Was this review helpful? Yes 1
ManagerRMH, General Manager at Quality Inn & Suites, responded to this review

I really appreciate your taking the time to share your positive experience with our staff. We work hard to make sure each of our guests have the best stay possible. I am glad you can see the potential that our hotel has as we go through our renovations. I hope to see you again next time you are in town! More 

Abingdon, Maryland
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed June 1, 2015 via mobile

They say newly renovated. The rooms are o.k. They are exactly what you pay for. The air conditioning works. My main issue with them is that you will never know what you will get. My first room, the TV didn't work. They immediately switched me to another room. No problem. The other room was missing a lamp, so they replaced... More 

Was this review helpful? Yes
ManagerRMH, Manager at Quality Inn & Suites, responded to this review

I really appreciate your taking the time to share your positive experience with our staff. We work hard to make sure each of our guests have the best stay possible. I am glad you can see the potential that our hotel has as we go through our renovations. I hope to see you again next time you are in town! More 

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