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Staybridge Suites Jacksonville

Certificate of Excellence
3.0 of 5
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8511 Touchton Rd, Jacksonville, FL 32216
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Staybridge Suites Jacksonville
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Ranked #13 of 131 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
abcjjl Easley, South Carolina
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260 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Easley, South Carolina
Top Contributor
346 reviews 346 reviews
58 hotel reviews
435 helpful votes 435 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is our 3rd stay while travelling to various destinations in the past 9 months. Property was undergoing a facelift. The 3rd and 4th floors were closed....just floors 1 and 2 were available. Not an issue, we arrived lated on a Friday night and left mid-morning. I remarked to the gentleman who checked me in that I was surprised that... More 

Was this review helpful? Yes 1
MSP
Top Contributor
70 reviews 70 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 1 night on business. I only wish I could have stayed longer, it was that nice of an experience. Front desk was friendly and upgraded me to the suite for the night. The social dining in the evening was an excellent loaded baked potato bar with salad bar as well. Beer, wine, soda, coffee, nachos, chili etc... More 

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Charleston
Top Contributor
204 reviews 204 reviews
149 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed March 10, 2015

We were greeted by Billy, who seemed to work throughout our stay. He was friendly & answered all our questions. Our room was comfortable, clean & always had fresh towels on our return each evening. The breakfast is a typical Staybridge one, and kept up with fresh food always available. We enjoyed one of the evening dinners of hot dogs... More 

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StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thanks so much for your kind comments! So glad you enjoyed your stay and that the renovation was not an inconvenience for you!!! Hope to see you again! More 

Lewistown, Pennsylvania
Top Contributor
52 reviews 52 reviews
38 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 6, 2015

I have stayed here before and will certainly stay here in the future. Everyone here is very pleasant and if you are looking for a good night of sleep you will get it here. It is not on I95 so you may have to drive a little to get to the hotel but it will be worth the little bit... More 

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StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thank you so much for choosing to staying with us again here at the Staybridge Suites! I' m glad to hear that once again we met all of your expectations. On behalf of our entire team here, we'd like to thank you for your loyalty and look forward to seeing to seeing you next time you are in the area! More 

Savannah, Georgia
Top Contributor
53 reviews 53 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 22, 2015

Our family of 4 recently stayed 2 nights in a 1 bedroom room. We booked directly online and had no problems w/ our reservation or early check-in. The rooms were clean, quiet and offer a nice amount of space for multiple guests to spread out. Free wifi was reliable. We were a bit disappointed in the quality of the breakfast... More 

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StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

On behalf of our team here at the Staybridge Suites, we'd like to thank you and your family for staying with us during your time in Jacksonville. I was sorry to hear that the quality of our complimentary breakfast fell short of your expectations. Your feedback is very valuable and helps us to make improvements. We hope that you will... More 

Roanoke, Virginia
Contributor
17 reviews 17 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 21, 2015

We spent a couple of nights at this location recently. We were pleased and would stay again if we were in the area. We always enjoy our stays at Staybridge Suites. Upon arrival we were greeted with a very warm and friendly staff. Check-in was very fast and our platinum status was recognized and we were automatically upgraded to a... More 

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StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thank you for choosing the Staybridge Suites during your last visit to Jacksonville, and for your continued loyalty. We appreciate you highlighting some of our great amenities along with the convenience of our location. Our team is very excited with the improvements we'll be making to the hotel and look forward to seeing you next time you're in the area.... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed February 10, 2015

This is the second time we've stayed at the Staybridge Suites and this time was ever better than the last time....and that time was great too! Super friendly and helpful staff, roomy and comfortable rooms and, possibly the best hotel breakfast ever. Great location right off of Southside Blvd, you're pretty much close to anything....the St. John's Town Center, restaurants,... More 

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StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thanks so much for sharing your experience at our hotel! We certainly appreciate you staying with us and for taking the time to let us know you enjoyed your visit. More 

Dayton, Ohio
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed February 10, 2015

It is hard to begin with this stay. Arrived at the hotel and the staff was in the back enjoying each others company. Stood there and stood there and finally had to speak loudly to get someone attention to help me. The reservation was done on the phone with a foreign call center and the date was incorrect. The front... More 

Was this review helpful? Yes 6
StaybridgeJax, Manager at Staybridge Suites Jacksonville, responded to this review

I apologize for all of the difficulties that you experienced during your stay here. I am looking into where all of the miscommunications went wrong. Other than the call center date issue, all of your other issues occurred here so I need to follow up with my team members to get to the bottom of this. I do appreciate you... More 

Georgia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 5, 2015

We stayed a weekend here and it was a very nice place! The only thing I disliked is the cooking smells from others does permeate your room. Being a Staybridge, they have full kitchens, which is nice if you want to cook. But I do wish there was some type of deodorizing system where you don't have to smell what... More 

Was this review helpful? Yes 1
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thank you so much for your comments! Glad you enjoyed your stay! Sorry about the number of folks cooking while you were here. Sometimes there are more than others and we do appreciate the feedback so that we can try to come up with solutions to improve these type of issues. More 

Lexington, Virginia
Top Contributor
65 reviews 65 reviews
50 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 2, 2015

Overall, our experience at Staybridge Suites Jacksonville was a good one. It's a relatively new property, well maintained and well landscaped. The front desk personnel are friendly and professional. Our suite was clean, well-lit, well-designed, and spacious. The breakfast area is spacious and well-designed, and the food choices above average. Just a few little things, however, took away from the... More 

Was this review helpful? Yes
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thank you for your detailed review of your stay with us. All of your feedback is so appreciated so that we can address the areas where we fall short in order to improve our guests' experiences. We do hope that you will stay and give us another try when returning to Jacksonville. Thanks again! More 

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