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Staybridge Suites Jacksonville

Certificate of Excellence
3.0 of 5
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8511 Touchton Rd, Jacksonville, FL 32216
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Staybridge Suites Jacksonville
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Ranked #15 of 131 Hotels in Jacksonville
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
milanero
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262 reviews from our community

Traveler rating
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    53
    13
    5
    7
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105
54
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72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
19 reviews 19 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Great location near Town Center and UNF. Great hot and cold breakfast. The staff is very friendly. Suites are very comfortable.The rates are very competitive for the area. Close to major roads. The Hotel has been recently renovated.

Was this review helpful? Yes
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thanks so much for staying with us and for the kind comments regarding your visit here! Look forward to seeing you again! More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I have been living in hotels for close to a year now. Because of that, I prefer to stay at Hotels that have suits and a fully equipped kitchen. My previous stay at a Staybridge hotel in OKC for 3 months has to be one of my fav hotel experience ever. For that reason I decided to find a Staybridge... More 

Was this review helpful? Yes 1
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

I am very sorry to hear of your disappointment while staying with us. I really wish you would have contacted me during your two months with us so that we could have ensured that your issues were corrected. All feedback, both positive and negative, help us to identify area(s) to improve upon and your input is certainly appreciated. I just... More 

Easley, South Carolina
Top Contributor
390 reviews 390 reviews
63 hotel reviews
473 helpful votes 473 helpful votes
5 of 5 stars Reviewed April 14, 2015

This is our 3rd stay while travelling to various destinations in the past 9 months. Property was undergoing a facelift. The 3rd and 4th floors were closed....just floors 1 and 2 were available. Not an issue, we arrived lated on a Friday night and left mid-morning. I remarked to the gentleman who checked me in that I was surprised that... More 

Was this review helpful? Yes 3
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thank you for sharing your comments! I'm so glad you enjoyed your stay even while we undergo our renovations! We hope to see you again! More 

MSP
Top Contributor
77 reviews 77 reviews
44 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 26, 2015

Stayed here for 1 night on business. I only wish I could have stayed longer, it was that nice of an experience. Front desk was friendly and upgraded me to the suite for the night. The social dining in the evening was an excellent loaded baked potato bar with salad bar as well. Beer, wine, soda, coffee, nachos, chili etc... More 

Was this review helpful? Yes 1
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

So glad you enjoyed your stay even while we were renovating!! We will soon be all brand new again and beautiful! Thanks for taking the time to share your experience and we hope to see you again! More 

Charleston
Top Contributor
209 reviews 209 reviews
153 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed March 10, 2015

We were greeted by Billy, who seemed to work throughout our stay. He was friendly & answered all our questions. Our room was comfortable, clean & always had fresh towels on our return each evening. The breakfast is a typical Staybridge one, and kept up with fresh food always available. We enjoyed one of the evening dinners of hot dogs... More 

Was this review helpful? Yes 1
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thanks so much for your kind comments! So glad you enjoyed your stay and that the renovation was not an inconvenience for you!!! Hope to see you again! More 

Lewistown, Pennsylvania
Top Contributor
52 reviews 52 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 6, 2015

I have stayed here before and will certainly stay here in the future. Everyone here is very pleasant and if you are looking for a good night of sleep you will get it here. It is not on I95 so you may have to drive a little to get to the hotel but it will be worth the little bit... More 

Was this review helpful? Yes 1
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thank you so much for choosing to staying with us again here at the Staybridge Suites! I' m glad to hear that once again we met all of your expectations. On behalf of our entire team here, we'd like to thank you for your loyalty and look forward to seeing to seeing you next time you are in the area! More 

Savannah, Georgia
Top Contributor
52 reviews 52 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 22, 2015

Our family of 4 recently stayed 2 nights in a 1 bedroom room. We booked directly online and had no problems w/ our reservation or early check-in. The rooms were clean, quiet and offer a nice amount of space for multiple guests to spread out. Free wifi was reliable. We were a bit disappointed in the quality of the breakfast... More 

Was this review helpful? Yes 1
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

On behalf of our team here at the Staybridge Suites, we'd like to thank you and your family for staying with us during your time in Jacksonville. I was sorry to hear that the quality of our complimentary breakfast fell short of your expectations. Your feedback is very valuable and helps us to make improvements. We hope that you will... More 

Roanoke, Virginia
Contributor
16 reviews 16 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 21, 2015

We spent a couple of nights at this location recently. We were pleased and would stay again if we were in the area. We always enjoy our stays at Staybridge Suites. Upon arrival we were greeted with a very warm and friendly staff. Check-in was very fast and our platinum status was recognized and we were automatically upgraded to a... More 

Was this review helpful? Yes 1
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thank you for choosing the Staybridge Suites during your last visit to Jacksonville, and for your continued loyalty. We appreciate you highlighting some of our great amenities along with the convenience of our location. Our team is very excited with the improvements we'll be making to the hotel and look forward to seeing you next time you're in the area.... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed February 10, 2015

This is the second time we've stayed at the Staybridge Suites and this time was ever better than the last time....and that time was great too! Super friendly and helpful staff, roomy and comfortable rooms and, possibly the best hotel breakfast ever. Great location right off of Southside Blvd, you're pretty much close to anything....the St. John's Town Center, restaurants,... More 

Was this review helpful? Yes
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review

Thanks so much for sharing your experience at our hotel! We certainly appreciate you staying with us and for taking the time to let us know you enjoyed your visit. More 

Dayton, Ohio
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
76 helpful votes 76 helpful votes
1 of 5 stars Reviewed February 10, 2015

It is hard to begin with this stay. Arrived at the hotel and the staff was in the back enjoying each others company. Stood there and stood there and finally had to speak loudly to get someone attention to help me. The reservation was done on the phone with a foreign call center and the date was incorrect. The front... More 

Was this review helpful? Yes 6
StaybridgeJax, Manager at Staybridge Suites Jacksonville, responded to this review

I apologize for all of the difficulties that you experienced during your stay here. I am looking into where all of the miscommunications went wrong. Other than the call center date issue, all of your other issues occurred here so I need to follow up with my team members to get to the bottom of this. I do appreciate you... More 

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