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All 131 Jacksonville hotels

Hampton Inn & Suites Jacksonville-Airport

2.5 of 5 Hotel   |   13551 Airport Court, Jacksonville, FL 32218
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Hampton Inn & Suites Jacksonville-Airport
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86%
Ranked #21 of 131 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Karen S Butler, Pennsylvania
  • Overview
  • Reviews (234)
  • Photos (43)
  • Amenities
  • Room tips (22)
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234 people have reviewed this hotel

Traveler rating
    123
    79
    22
    7
    3
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94
51
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51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Butler, Pennsylvania
Contributor
15 reviews 15 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The hotel was in a nice convenient location and the rooms were nice. The pool was clean but side gate kept opening in wind and was a concern. In general the staff was ok but I am use to a more friendly environment. The hotel was clean but a large bag of garbage sat in hallway for almost two hours... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Great place to stay. Check-in and check-out experience was very good. Room was clean and smelled fresh. Breakfast, while nothing special, was good, with the breakfast area clean and organized. Location is convenient to the airport. Hotel employees were friendly and efficient.

Review collected in partnership with Hampton

Was this review helpful? Yes
New Orleans, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Convenient location - easy access to interstate & airport. Reasonable restaurants within walking distance. Clean, comfortable & quiet. Nice complimentary breakfast with healthy choices. The staff was very helpful.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Arlington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The beds were amazingly comfortable. The breakfast was better than most. I enjoyed the pool and the hot tub. The service was great. It was close to the airport and the shuttle service was great! I even used the computer area to print off my boarding passes for my upcoming flight. Wonderful service.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Honolulu, Hawaii
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I needed a place to overnight before catching a 6 am flight out of Jacksonville. Check-in was easy, quick, courteous and professional. Made reservations for 24 hr shuttle for a 4 am drop off. No problem -- driver was courteous and prompt. The room was very clean, the beds were soft and luxurious. No restaurant for lunch/dinner but Steakhouse, Ruby... More

Was this review helpful? Yes 1
Gainesville, Florida
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel again for an overnight stay before flying out the next morning and we had another great stay. We were greeted immediately when coming in and offered bottled water as I am a Hilton Honors member. The room was perfect for what we needed - comfortable bed, plenty of room and seating and a nice bathroom. We... More

Was this review helpful? Yes 3
Winston Salem, North Carolina
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were picked up at the airport and delivered to the champion of customer service. Leonora got us checked in early to a clean comfortable room. After her service the rest of the stay remained at an excellent level. Hilton hires the best.

Was this review helpful? Yes 3
Birmingham, AL
Top Contributor
99 reviews 99 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great facility and good location right off the interstate, very close to the airport and many restaurants nearby. No one at the front desk at 6:30 when we arrived with the front desk phone ringing. Someone showed up about ten minutes later. Checked us in but ignored the phone ringing while checking me in and offered no snacks or water... More

Was this review helpful? Yes 2
Ava D, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Good afternoon, Thank you for completing our survey. The surveys allow us to see where our establishment may need improved upon and for further staff training. I do apologize for the inconvenience you experienced during check-in at our property, as this is not our standard practice. Our front desk agent was assisting with another guest. I also apologize that you... More

Prince George, Virginia, Usa
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel offers comfort and convenience for travelers. It is right off of I95 in Jacksonville and just minutes from the Jacksonville Airport, so whether flying or driving it is convenient. Still you get all of the comfort that Hampton Inns are known for.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Top Contributor
87 reviews 87 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 3 weeks ago

As a platinum HHonors member, I was more than out done to have the housekeeping supervisor stand in my doorway and tell me "I inspected this room and the toilet was clean when I inspected it!" I asked her to please check again and she stood in the bathroom doorway and said "There is nothing in it!" And when I... More

Was this review helpful? Yes 2
Ava D, Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank you for taking the time to complete this survey, as it does let us know areas within our property that may need improved upon and for continued staff training. On 7/7/14 I worked with the guest directly via email and assured that this incident is NOT our standard practice. Our Guest was given a 100% satisfaction guarantee refund, and... More

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Additional Information about Hampton Inn & Suites Jacksonville-Airport

Address: 13551 Airport Court, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville-Airport 2.5*
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Also Known As:
Hampton Inn And Suites Jacksonville-Airport
Hampton Inn & Suites Jacksonville-Airport Hotel Jacksonville
Hampton Inn Jacksonville
Jacksonville Hampton Inn

43 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#8 Family Hotel in Jacksonville #19 Romantic Hotel in Jacksonville #22 Business Hotel in Jacksonville
Hotel Class
Number of rooms
120

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