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Hampton Inn & Suites Jacksonville-Airport

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13551 Airport Court, Jacksonville, FL 32218
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Hampton Inn & Suites Jacksonville-Airport
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Hampton Inn & Suites Jacksonville-Airport
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321 reviews from our community

Traveler rating
    155
    104
    36
    19
    7
See reviews for
117
73
32
71
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Holderness, New Hampshire
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Stayed at this airport hotel on 4/11/15, very convenient to airport, and restaurants. Hotel is an average hotel in this price range. Clean, nice bathroom, but, the a/c was very noisey, left at 4:00 am. With very little sleep. Children running up and down the halls! Room 316. Most likely would not return!

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Simpsonville, United States
1 review
4 of 5 stars Reviewed 1 week ago

This was a good example of the Hampton Inn brand. Clean and affordable. I would recommend this hotel to business travelers. A very good value for your money. Convenient to the Jacksonville Airport and I-95.

Review collected in partnership with Hampton

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Olean, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff was very friendly and accommodating. Grounds were very well-kept and rooms were extremely clean.Restaurants were conveniently located within walking distance. Free parking and complimentary breakfast were appreciated. Would stay again

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Miamisburg, Ohio
Top Contributor
68 reviews 68 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After a recent golf trip to JAX, I stayed overnight at this Hampton to catch an early-morning flight. Bad mistake. First off, the place was under re-construction. First off, you couldn't come in the main door as they were replacing the floor in the lobby. One had to walk around to a side entrance, walk down the hall to the... More 

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Ava D, Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Dear Tom B, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We appreciate your understanding as we improve our hotel grounds. We try hard to make sure all of... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Always happy with Hampton Inns! My Mom and I stopped here with my 4 & 5 year old on the way to Disney. Our room was clean with comfortable beds and we felt completely safe being 2 women alone with 2 small children! They offer a nice free breakfast and I couldn't be happier with the stay! Would def return... More 

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Charlotte, North Carolina
Top Contributor
118 reviews 118 reviews
15 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Did not realize how busy this place could be.....evidently lots of customers stay here before or after a cruise. We were just on our way to another location in Florida. Hotel very adequate. Our room was nicely appointed. Though the Inn was very busy, our room was very quiet. Breakfast was very very busy but selections were good. It was... More 

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United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Wish we were advised that they were renovating the front entrance when the rooms were booked. We were there for a wedding, a group of us stayed there, including the bride to be, and did not have a pleasant stay due to the renovations.

Review collected in partnership with Hampton

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Hillsborough, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

room was not cleaned, construction in lobby not warned in advance. desk crew did not seem to care breakfast crew not very friendly. !?2345 6too loud construction could not get in and out of front door

Review collected in partnership with Hampton

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Ava D, Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Dear Ronald L, Thank you for your feedback of your recent stay with us. I understand you were unhappy with the cleanliness of your room, the construction in the lobby, and the noisy conditions you encountered and I am very sorry. We do take a lot of pride in our guests being satisfied and apologize that we were unable to... More 

Vernon, Connecticut
Top Contributor
97 reviews 97 reviews
19 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here on our way back from southern Florida. We were on the 2nd floor, front, away from the elevators, in a room with two queen beds, a convertible sofa, a desk, a kitchenette wall, and a bathroom sink outside the bath/toilet area. It was easy on/off I-95, and an easy 5-minute drive to a mall area with several... More 

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Provo, Utah
Top Contributor
65 reviews 65 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This property was undergoing a remodel of the lobby when we stayed our one night, so it had a disruptive feel to it. Our room was clean, fairly comfortable, but it needed updating, especially in the bathroom. The hotel has a free shuttle to the airport, but we had a rental car. The upside is that the airport is about... More 

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