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Hampton Inn & Suites Jacksonville-Airport

2.5 of 5 13551 Airport Court, Jacksonville, FL 32218
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Certificate of Excellence 2014
Hampton Inn & Suites Jacksonville-Airport
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Hampton Inn & Suites Jacksonville-Airport
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279 reviews from our community

Traveler rating
    141
    94
    28
    12
    4
See reviews for
112
59
26
60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (279)
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    (77)
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Portsmouth, New Hampshire
Top Contributor
114 reviews 114 reviews
30 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at this hotel based on the ratings on trip advisor , we don't typically stay at Hampton inns but figure one over night with convenience to airport at the end of stay in Florida . Disappointed is all I can say, we did not have high expectations based on area, but found it lacking. Door... More 

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west palm beach
1 review
4 of 5 stars Reviewed 1 week ago

Great location and very clean and pleasant staff and would stay here again in the future. The area is very quite and the stores for all that you need is near. I would love to stay again in the future when I have more time to check the area out properly.

Review collected in partnership with Hampton

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Richmond, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here prior to a cruise out of Jacksonville. The location is easy to. The property itself is well maintained, clean, and the staff were very friendly. Even though the hotel is located only minutes from JAX airport, we didn't hear a single plane taking off or arriving during our 2 night stay.

Review collected in partnership with Hampton

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Gainesville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

This hotel caters to cruise ship passengers and is not staffed at the front desk to take care of the volume. Lines were out the door for hours. Even digital checkin did not help. The location of the hotel is convenient to the airport and the park and fly amenity is helpful.

Review collected in partnership with Hampton

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Tiger, Georgia
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We had planned on leaving our car at Wally Park but were encouraged to leave it at the hotel for a bit less money with a promise of prompt pickup when we returned. We returned from our trip at 8:30 pm and could not reach the front desk and had to take a taxi back to the hotel. The airport... More 

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Candler, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Our room was spacious, quiet, and comfortable, but was not cleaned for the entire duration of our 4-day stay. Even after we complained and were told it would be taken care of immediately, it was not. We were told the Hampton money-back 100% satisfaction guarantee was not applicable because we had paid in advance. The manager offered to "check with... More 

Review collected in partnership with Hampton

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

Great place to stay! Internet connection-fair; dinning choices close-in walking distance. Staff excellent, great breakfast, many choices. Room was wonderful-noise none at all. I truly enjoyed my stay :-)

Review collected in partnership with Hampton

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Greenbrierm, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

was a clean comfortable hotel. breakfast was great, they had some small western omelets that were awesomeness! Staff just not the friendliest, could use some customer service classes. Good value for the price and very clean.

Review collected in partnership with Hampton

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Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

If you're looking for a review of the physical condition of the hotel, it was nice enough, clean rooms. However, before you check into this hotel, if you choose to stay here, I would call ahead and double check they have your reservation correct in the computer. A week prior to my arrival, I reserved a room with 2 queens... More 

Was this review helpful? Yes 1
Ava D, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Good Afternoon, Thank you for contacting us regarding your recent stay. Per your conversation with Nicole you will be receiving a 100% satisfaction refund and can expect the funds to be returned to you within 3-7 business days. If there is any way that we can be of further assistance please let us know and if you are ever in... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

While attending a family wedding in Jacksonville my entire family stayed at the Hampton. We loved the rooms, Internet service, breakfast, and lobby area for 4 days. We were allowed to gather in the lobby each night and play cards, watch the football games, and enjoy our family gathering time without a single complaint or negative look from the staff.... More 

Review collected in partnership with Hampton

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Additional Information about Hampton Inn & Suites Jacksonville-Airport

Address: 13551 Airport Court, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville-Airport 2.5*
Number of rooms: 120
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Also Known As:
Hampton Inn & Suites Jacksonville-Airport Hotel Jacksonville
Hampton Inn And Suites Jacksonville-Airport
Hampton Inn Jacksonville
Jacksonville Hampton Inn
Hotel Style:
#15 Family Hotel in Jacksonville
#19 Business Hotel in Jacksonville
#29 Romantic Hotel in Jacksonville

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