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Hampton Inn & Suites Jacksonville-Airport

2.5 of 5 13551 Airport Court, Jacksonville, FL 32218
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Certificate of Excellence 2014
Hampton Inn & Suites Jacksonville-Airport
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Hampton Inn & Suites Jacksonville-Airport
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306 reviews from our community

Traveler rating
    151
    100
    31
    18
    6
See reviews for
116
68
29
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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  • Italian first
  • Any
English first
  • All months
    (306)
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    (78)
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jacksonville, United States
1 review
3 of 5 stars Reviewed yesterday NEW

I splurged and got the suite with 2 queen beds, so we could relax and get some good sleep before driving home the next morning.The beds looked comfy, but were not. The pillows sucked and the hot breakfast was disappointing. We ended up going to the Cracker Barrel for breakfast, after attempting to eat the weird crap they were serving... More 

Review collected in partnership with Hampton

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Clifton Park, New York
Top Contributor
58 reviews 58 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed her for one night on our journey south. Terrific staff both at check in and the next morning check out. Comfortable bed, clean room and a nice selection for breakfast. Plenty of restaurants around and we chose to walk next door to a Longhorn Steakhouse for dinner.

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Jacksonville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Although the stay was brief, had a comfortable rest, fulfilling breakfast, and easy, free parking. This hotel was chosen because of a disability and the specific accommodations that were needed...needless to say, the accessibility request met my needs.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 2 weeks ago

Room was several hours late being ready and then couldn't accommodate a roll away as requested. Problems happen, but the low rating is due to how poorly they responded to the situation. Not helpful at all, and provided no relief for a late room. Too many other options to consider staying here again.

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atlanta, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We were leaving on a cruise from Jacksonville and stayed overnight at this hotel. Very convenient; lots of restaurants around; easy drive to JaxPort Terminal. Have stayed there twice and would recommend if your cruise requires an overnight stay before or after.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Jacksonville, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

If you really want to relax and have some fun check out the Hampton Inn Jacksonville International Airport. The staff is awesome and very friendly. I highly recommend this hotel during your travels. So, stop by and check out the facility for yourself.

Review collected in partnership with Hampton

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huntington, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Hampton Inn staff and Manager was of no help. Desk clerk claimed a former smoking room converted to a non-smoking room is appropriate. Both the staff and manager claimed they were fully booked. Being from out of town, a full refund was offered at 10pm at night and I had no place to go but to tolerate their misinformation.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Ava D, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Good Morning Peter R. Thank you for taking the time to write a review about your recent stay with us at our hotel. I do sincerely apologize that you were not satisfied with your stay. The room that you stayed in had been fully renovated and is a non smoking room. Unfortunately we had a former guest that did smoke... More 

Top Contributor
60 reviews 60 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel on our way traveling south for a night a had a reasonable experience. Nothing great but nothing bad either. Average. So, we decided to stay here again a few days later on our trip back north. This experience however was very poor. We arrived at our room to find that it had not been vacuumed... More 

Was this review helpful? Yes 2
Ava D, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Dear gladacya, Thank you for your feedback of your recent stay with us. I understand you were unhappy with the cleanliness of your room and I am very sorry for this experience. We take a lot of pride in our guests being satisfied and apologize that we were unable to meet that expectation. I am working with our housekeeping staff... More 

chicago, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I would highly recommend this hotel. Not much to do in the area but there are multiple restaurants within walking distance. Two are just across the parking lot. Pool was clean. Staff was extremely friendly and helpful. Business Center was easily accessible. Free shuttle bus will take you wherever you need to go within a two mile radius and back/forth... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 3
Top Contributor
138 reviews 138 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

the Hampton Inn is just minutes from the Airport and provides a convenient free shuttle. The room was nice and the breakfast was usual Hampton Inn fare (free). However, the staff seemed really busy and check in was very slow. I think they need some more help. The real downer was the terrible odor in the lobby and common area.... More 

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Additional Information about Hampton Inn & Suites Jacksonville-Airport

Address: 13551 Airport Court, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville-Airport 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hampton Inn & Suites Jacksonville-Airport Hotel Jacksonville
Hampton Inn And Suites Jacksonville-Airport
Hampton Inn Jacksonville
Jacksonville Hampton Inn
Hotel Style:
#18 Family Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
#41 Business Hotel in Jacksonville

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