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All 131 Jacksonville hotels

Hampton Inn & Suites Jacksonville-Airport

2.5 of 5 Hotel   |   13551 Airport Court, Jacksonville, FL 32218
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Hampton Inn & Suites Jacksonville-Airport
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Ranked #20 of 131 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
jlwong Honolulu, Hawaii
  • Reviews (230)
  • Photos (43)
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  • Room tips (22)
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230 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Honolulu, Hawaii
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I needed a place to overnight before catching a 6 am flight out of Jacksonville. Check-in was easy, quick, courteous and professional. Made reservations for 24 hr shuttle for a 4 am drop off. No problem -- driver was courteous and prompt. The room was very clean, the beds were soft and luxurious. No restaurant for lunch/dinner but Steakhouse, Ruby... More

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Gainesville, Florida
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked this hotel again for an overnight stay before flying out the next morning and we had another great stay. We were greeted immediately when coming in and offered bottled water as I am a Hilton Honors member. The room was perfect for what we needed - comfortable bed, plenty of room and seating and a nice bathroom. We... More

Was this review helpful? Yes 2
Winston Salem, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We were picked up at the airport and delivered to the champion of customer service. Leonora got us checked in early to a clean comfortable room. After her service the rest of the stay remained at an excellent level. Hilton hires the best.

Was this review helpful? Yes 2
Birmingham, AL
Top Contributor
99 reviews 99 reviews
18 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Great facility and good location right off the interstate, very close to the airport and many restaurants nearby. No one at the front desk at 6:30 when we arrived with the front desk phone ringing. Someone showed up about ten minutes later. Checked us in but ignored the phone ringing while checking me in and offered no snacks or water... More

Was this review helpful? Yes 1
Ava D, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Good afternoon, Thank you for completing our survey. The surveys allow us to see where our establishment may need improved upon and for further staff training. I do apologize for the inconvenience you experienced during check-in at our property, as this is not our standard practice. Our front desk agent was assisting with another guest. I also apologize that you... More

Prince George, Virginia, Usa
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel offers comfort and convenience for travelers. It is right off of I95 in Jacksonville and just minutes from the Jacksonville Airport, so whether flying or driving it is convenient. Still you get all of the comfort that Hampton Inns are known for.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Top Contributor
83 reviews 83 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As a platinum HHonors member, I was more than out done to have the housekeeping supervisor stand in my doorway and tell me "I inspected this room and the toilet was clean when I inspected it!" I asked her to please check again and she stood in the bathroom doorway and said "There is nothing in it!" And when I... More

Was this review helpful? Yes 1
Ava D, Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank you for taking the time to complete this survey, as it does let us know areas within our property that may need improved upon and for continued staff training. On 7/7/14 I worked with the guest directly via email and assured that this incident is NOT our standard practice. Our Guest was given a 100% satisfaction guarantee refund, and... More

Gainesville, Virginia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice and quiet Jacksonville hotel. Easy to get on and off of the interstate. Clean, comfortable and well appointed. We had a suite which had plenty of space for the entire family. But when we walked into the room, it smelled like shrimp or fresh fish. We brought our air freshener from our car into the room and it... More

Was this review helpful? Yes 1
Butler, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Made reservations day before arrival. Got in late and they gave me a room that was wheel chair accessible. I don't have a wheel chair. Room was big, dark, and musty. Furniture looked old and worn, and no drapes to close. Spot lights across parking lot lit up the room all night. Won't be staying here again!!!

Review collected in partnership with Hampton

Was this review helpful? Yes
North Haven, Connecticut
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were only there for a couple of hours but slept very well. Clean bathroom, comfortable beds, good television channel selection and great location near restaurants, gas (last one before airport) and airport.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our stay was on Monday June 23rd. We had a discount coupon. The cost to us was about the same that we might have paid at a budget priced motel. We slept in luxury, and I considered our stay to be a gift to us from Hampton (I expect the rack rate was $50 more than we paid). The hotel... More

Was this review helpful? Yes 2
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Additional Information about Hampton Inn & Suites Jacksonville-Airport

Address: 13551 Airport Court, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville-Airport 2.5*
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Also Known As:
Hampton Inn And Suites Jacksonville-Airport
Hampton Inn & Suites Jacksonville-Airport Hotel Jacksonville
Hampton Inn Jacksonville
Jacksonville Hampton Inn

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Other (9)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Family Hotel in Jacksonville #19 Romantic Hotel in Jacksonville #22 Business Hotel in Jacksonville
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