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Hampton Inn & Suites Jacksonville-Airport

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13551 Airport Court, Jacksonville, FL 32218
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Hampton Inn & Suites Jacksonville-Airport
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Hampton Inn & Suites Jacksonville-Airport
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346 Reviews from our TripAdvisor Community

Traveler rating
    169
    109
    39
    20
    9
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128
77
34
76
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (346)
  • Mar-May only
    (110)
  • Jun-Aug only
    (80)
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    (74)
  • Dec-Feb only
    (82)
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South Riding, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Despite the effects of an immense electrical storm that knocked out all electricity at the Hampton Inn--Jacksonville Airport, the hotel employees on duty made superhuman efforts to assist stranded travelers who could not fly out because of the electrical storm. We would stay with these folks again---in a heartbeat!

Review collected in partnership with Hampton

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New Bern, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Hotel is fine for quick stay. Staff not friendly or accommodating. Breakfast staff more concerned at talking to friends then keeping up with coffee and food. The room was average, a little noisy. Cleanliness was average and A/C was quirky. The room I checked into in my mobile app was all of a sudden not available and they could not... More 

Review collected in partnership with Hampton

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Ava D, Front Office Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Good Morning, Thank you for completing a survey on Trip Advisor. As we take all reviews into consideration and use them for continued staff training. I sincerely apologize for the inconveniences that you incurred during your stay and can assure you that this is not our standard practice. I will be working with our front desk and breakfast staff to... More 

Bowling Green, Ohio
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this Hampton two nights for a family wedding. It was clean, friendly, nice pool for the grandkids and comfortable breakfast area with good food. It was also located at a convenient location with good restaurants close by. The price was great, too. Couldn't ask for more~

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Rockwall, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had planned to stay one night at the Hampton JAX airport, but my flight was cancelled. They were very accommodating and put me in an even nicer room on the 2nd night! Every single member of the staff was very friendly and helpful. Our rooms were nice and comfortable. The breakfast was good, I wish they'd had a different... More 

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Tampa, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The hotel itself is ok....normal hotel, average rooms, fairly clean. However the front desk staff is useless. They make promises that will not be kept and they will not meet your expectations. If you want a cheap place to stay with below average expectations and just ok type rooms then this hotel would be ok if there are no other... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ava D, Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Hello , We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about... More 

Brunswick, Ohio
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean updated room, lots of towels! Nice warm outdoor pool and hot tub. Absolutely love the breakfast options! (included with your stay) Hot eggs, Make your own walffles, muffins, and more. I purposely look for Hampton Inn when I travel now.

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Bonaire, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was great!! Very clean, wonderful friendly staff who are efficient. Breakfast was fabulous with good choices and fresh cooked every morning. Easy access from Interstate & good location within 5 minutes to airport.

Review collected in partnership with Hampton

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Naples, Florida
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Traveling from south Florida to SC would not normally require an over night stay, but not feeling well, I was forced to stay in Jacksonville and had stopped in the Downtown Hampton to find it full. The desk clerk proceeded to help me by calling other locations to find me a room and reserved the room at this hotel. Upon... More 

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Baltimore, Maryland
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I know their was a sign that said excuse our mess, but there was tape on the wall in our bathroom. The coffee pot was in the bathroom. So I guess I should trust that the last guest washed their hands before leaving it in the bathroom YUCK! The hallways smell musty. Seems like no exhaust in the bathroom.

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Southern Illinois
Level Contributor
123 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here one night before we had an early flight out in the morning. The hotel was clean and comfortable and it was a short distance from the airport. We would use this hotel again the next time we need a hotel in Jacksonville for a flight home

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