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Marble Waters Hotel & Suites

45 Kernan Blvd N, Jacksonville, FL 32225
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Marble Waters Hotel & Suites
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Ranked #85 of 131 Hotels in Jacksonville
A recent review
3 of 5 stars reviewed 4 days ago
backmg Lilburn, GA
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70 reviews from our community

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9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lilburn, GA
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is one of few in area near family. The room is very basic but clean. No toiletries but a bar of soap which is fine for the price we paid. A bit concerned about safety when read the sign at front desk saying they will not take cash at all. Oh well

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2 reviews
1 of 5 stars Reviewed 5 days ago NEW

My boyfriend and his family stayed at Marble waters a year ago and had a great experience so we decided to stay again, but to our surprise we walked into an un-vacuumed room with change and bobby pins on the floor, and brown splatter marks on the bathroom wall. We called housekeeping and a very nice lady came to clean... More 

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2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

My family and I had traveled from Texas headed to Daytona Beach. Since we had a late flight we decided to stay a night in Jacksonville and drive to Daytona in the morning. Despite the negative reviews about the service I booked a one night stay at this hotel because it was fairly new and figured at least the rooms... More 

Was this review helpful? Yes 3
Philipsburg, Pennsylvania
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed here for a wedding in April of 2015, my reservation was made for a room with 2 queen sized bed for myself, my husband and my mother in law. when we arrived they checked us in without informing us of the room type change. we arrived at our room, and there was 1 king bed for the 3... More 

Was this review helpful? Yes 3
maryW6798TH, General Manager at Marble Waters Hotel & Suites, responded to this review

Thank you ASFAWR for your review on our hotel. We apologize for your inconvenience. We are working with staff to better meet the needs of our guest. Please contact our hotel accounting department so we can further investigate your issue. Once again we apologize for any inconvenience. On your next visit please stop by and ask for Robert, I am... More 

Columbia, South Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Friend and I got a very nice room on the fourth floor. The room was clean it was a nice room no problems with cleanliness or size. The problem was the air vent. It was very noisy. It's not the air conditioning vent under the window this is located high on the wall. ... Breakfast was a disaster. No fresh... More 

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maryW6798TH, General Manager at Marble Waters Hotel & Suites, responded to this review

Thank you Ann F for your review on our hotel. We are glad you enjoyed our clean comfortable rooms. We apologize for the lack of sleep due to the air vent. Please know at anytime a front desk staff member can be contacted to change your room, if any are available. We also apologize for breakfast. We definitely will bring... More 

Mobile, Alabama
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My friend and I were in Jacksonville for one night before our cruise. Traveling without husbands, we felt very safe at Marble Waters. The room was clean, the beds were comfortable, and it was very quiet. It was located in a nice area with lots of shops and places to eat nearby. It fully suited our needs as a place... More 

Was this review helpful? Yes 1
maryW6798TH, Manager at Marble Waters Hotel & Suites, responded to this review

Thank you Cdmom2004 for your review on our hotel. Safety and comfort is Marble Waters top priority. We are glad you felt secure and enjoyed our close proximity to shops and the beach. We are also glad you experienced great customer service by our front desk staff. We hope you and your friend enjoyed the cruise. On your next stay... More 

Orlando, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Cant say anything bad about our stay. The rooms were very clean, the bed was comfortable, and there was plenty of parking. No noise to speak of and it and very convenient for the area it was located in. Wifi was great as well,

Was this review helpful? Yes 1
maryW6798TH, General Manager at Marble Waters Hotel & Suites, responded to this review

Thank you joec1965 for your review on our hotel. We are glad you enjoyed our comfortable rooms, ample amount of parking space and free wifi. We appreciate every guest and want to make your stay enjoyable. On your next stay try our new Aqua Massage machine and ask for Robert, I am the general manager. More 

New York City, New York
1 review
1 of 5 stars Reviewed 4 weeks ago

The bathroom smelled, the shower had toothpaste on the walls/fixtures & an old peice of soap balanced on the bar. Front Desk and GM unbothered and still have not responded at check out or after calls.

Was this review helpful? Yes
maryW6798TH, General Manager at Marble Waters Hotel & Suites, responded to this review

Thank you micheleg for your review on our hotel. We apologize for the bathroom having a smell and for the bar of old soap in the shower. There is always a staff member to report any guest complaints. Housekeeping should have been alerted immediately to resolve issue. Since your stay we have expanded our housekeeping staff to better meet the... More 

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very clean and quiet, good location, comfortable room with new furniture, whirlpool, coffee maker, microwave, refrigerator, large tv set with many channels. Free Wi Fi, free breakfast ( small portion of scrambled eggs, 1 sausage, toasts and a very small glass of juice ) that is served at your table. One sugestion: put a couple of harder pillows, the ones... More 

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maryW6798TH, General Manager at Marble Waters Hotel & Suites, responded to this review

Thank you Augusto M for your review on our hotel. We are glad you enjoyed our clean, comfortable and close proximity to the beach. We are also glad you enjoyed our free wifi and breakfast. There is always a staff member at the front desk to provide you with anything that can make your stay more comfortable. On your next... More 

Fairmont, West Virginia
1 review
1 of 5 stars Reviewed 4 weeks ago

I recently stayed there for four days with a group of travelers from WV and have never experienced such terrible service. Two couples found their reserved rooms had not even been cleaned when they checked in, necessitating an hour wait out in the hall until housekeeping could make their rooms ready. Another couple found someone else already had their luggage... More 

Was this review helpful? Yes
maryW6798TH, General Manager at Marble Waters Hotel & Suites, responded to this review

Thank you Deemarie725 for your review on our hotel. We apologize about the issue with reprograming your keys everyday. We are in the process of upgrading key technology to avoid this inconvience. We also apologize for the hassel of getting more coffee in your room. We are working with housekeeping staff to provide essential customer service to every guest. We... More 

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