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All 131 Jacksonville hotels

Marble Waters Hotel & Suites

3.0 of 5 Hotel   |   45 Kernan Blvd N, Jacksonville, FL 32225
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Marble Waters Hotel & Suites
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Ranked #77 of 131 Hotels in Jacksonville
A recent review
4 of 5 stars reviewed 1 week ago
ajmOttawa ottawa
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49 reviews from our community

Traveler rating
    13
    12
    5
    11
    8
See reviews for
20
6
Solo
0
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jacksonville, Florida
1 review
1 of 5 stars Reviewed yesterday NEW

1st... we waited 90 (NINETY!!!) minutes in the front lobby to get a room AFTER check-in time. 2nd... the 'spa tub' DOESN'T WORK! 3rd... when calling the front desk about working the 'spa tub', no one answered... FOR 8 MINUTES. 4th... super unfriendly people at breakfast... waited on food because there weren't enough clean dishes they said, finally. Only 3... More 

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ottawa
Top Contributor
62 reviews 62 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I found the hotel clean and the people friendly. The beds were comfortable and the bathroom had good quality towels and soaps. They had a keurig coffee machine, microwave and mini fridge in the room. The breakfast (eggs, bacon or sausage, toast and grits) was served and tended to be a little slow if you are anxious to get on... More 

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Tallahassee, Florida
1 review
4 of 5 stars Reviewed 1 week ago

Room was nice with jacuzzi tub. Instructions to tub were confusing and tub kept coming on by itself which kept me from sleeping until I realized it would eventually shut itself off. Didn't get any info at checkin about benefits of staying there but the greeter at breakfast was great. Coffee maker said use only bottled water but non was... More 

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Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We needed a room for 2 nights on short notice, my wife and son went to find a hotel while I was finishing up some work. She said the staff were friendly and courteous, and go them in quickly. I came later, and needed some items, they helped direct me to local stores to get them. The room was comfy,... More 

Was this review helpful? Yes 1
Helsinki, Finland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel from hotels.com and there were really good reviews. But hotel is looking new and room was nice and clean. Pillows are disaster. My head went almost through it but mattress was nice. I have no bad things to say about service. Service was good. But that breakfast..i don't know what to say. There is no buffet-style... More 

Was this review helpful? Yes 1
Saint Augustine, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I actually read some of the reviews and I have to disagree. I'm pretty plain and simple but the room was nice. I booked my hotel online, and once arriving they told me all of the King rooms had been booked, so in return I was moved to a "King Suite" I loved it, it had a outdoor balcony which... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent valentine's weekend here and received exceptional service. A gentleman by the name Gary was great help. He took the time to share information about good places to eat or just relax and have a good time. Gary was attentive n very professional. I would stay here again

Was this review helpful? Yes 3
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a strange hotel. When we arrived there was one girl at the front desk and we didn't not see a single other employee the entire time we were there. There weren't enough towels in the bathroom so we called downstairs and no one answered the phone; not at the front desk and not at housekeeping line. We tried... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 2 weeks ago

February 13th- Check-in Day We got lost and called for directions and an employee chuckled about us being lost. I did not see the humor but this did not surprise me as I had read the reviews about poor service and we felt that we could deal with that for one night given the amenities you get for the price.... More 

Was this review helpful? Yes
217Management, Manager at Marble Waters Hotel & Suites, responded to this review

Dear LGJ2015, Thank you for your review of Marble Waters Hotel & Suites. We are sorry to hear that your stay at our establishment did not meet your expectations. In your review, you state that you experienced a wait at our front desk even though it was after the established check-in time. We are sorry to have inconvenienced you on... More 

Savannah, Georgia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

From check in to check out everything is awesome! I'll come back next week! Concierge is friendly, rooms are clean, breakfast is delicious and location is perfect! Not to mention, free wifi and lots of parking space. This is a brand new hotel to me because it smells fresh and new.

Was this review helpful? Yes
217Management, Manager at Marble Waters Hotel & Suites, responded to this review

Hello Ofernando, Thank you for taking the time to review our hotel. We are excited to hear you enjoyed your stay with us. Our motto is Customer Satisfaction. Please ask for me on your next visit to our hotel. My name is Robert, I am the hotel Manager. Robert More 

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Additional Information about Marble Waters Hotel & Suites

Address: 45 Kernan Blvd N, Jacksonville, FL 32225
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Marble Waters Hotel & Suites 3*
Number of rooms: 80
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