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All 132 Jacksonville hotels

Marble Waters Hotel & Suites

3.0 of 5 Hotel   |   45 Kernan Blvd N, Jacksonville, FL 32225
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Marble Waters Hotel & Suites
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Ranked #89 of 132 Hotels in Jacksonville
A recent review
5 of 5 stars reviewed 5 days ago
Nicola0331 Simi Valley, California
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25 reviews from our community

Traveler rating
    6
    4
    3
    8
    4
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16
3
Solo
0
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Simi Valley, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very clean, the staff friendly and helpful. On the whole I was very pleased with this hotel. It was just lacking a few things such as vending machines, even though they were sign posted as being there, I was there a week so a laundry facility would have been nice on site. The hotel is central to... More 

Was this review helpful? Yes
Winter Springs, Florida, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stay 3 nights this thanksgiving. On Thanksgiving morning the breakfast was ok. and day two there had only grits and oat meal that's it. on day two no pancakes. also on the third night one bed was made and the bathroom was not clean. The rooms are not clean that well. They need to hire a chef. for the... More 

Was this review helpful? Yes 2
217Management, Manager at Marble Waters Hotel & Suites, responded to this review

Hello Kevin C, My name is Robert, I am the manager of Marble Waters Hotel & Suites, I have read your comments and concerns. I sincerely apologize for your recent experience on your visit to Jacksonville, FL. I have brought your comments to the appropriate staff members and will use your experience as a training opportunity. Thank you for visiting... More 

Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 29, 2014

I hae been traveling for over fourty years and this is the absolute worse hotel I have ever stayed in. Not because its not a nice property but because the staff sucks. I found out that the church behind it actually owns the hotel and the staff are members of the church..... Okay, can you say stay in your lane....... More 

Was this review helpful? Yes 3
Macclenny, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

My wife and I stayed at this hotel for our 10th wedding anniversary. We walked in and I was impressed by the beauty of the lobby. As we were checking in we were told to check out the restuarant in the morning as the meal was included in our price. The room was spacious, the bed very comfortable and the... More 

Was this review helpful? Yes 1
Fairfax, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 1, 2014

We stayed last year and it was good, but this time it was very bad. It is a nice building with quality furniture in the rooms, but it was very empty like last year! They have had a "Grand Opening" sign outside for over a year now. The TV and cabinet in our room have not been cleaned or wiped... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2014

For this hotel to be new, it sucks. I went for a family reunion and we all had problems but my problem was that it was Doo Doo marks on the bed sheets and pee stains. Also the front desk never answers the phone. This hotel is horrible and the breakfast is disgusting. Coffee was cold, eggs taste like water... More 

Was this review helpful? Yes 1
Jacksonville, Florida
1 review
5 of 5 stars Reviewed July 23, 2014

This hotel was positively breathtaking! Every room was beautiful and the customer service was superb! I would recommended this hotel to anyone. This is the best kept secret that should NOT be a secret.

Was this review helpful? Yes
Davie, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 10, 2014

Very clean and quiet hotel. We were in Jacksonville for concert & the hotel was about 15 minutes from the arena! Excellent location. Breakfest could have been better, however, the server at breakfest was fantastic & very friendly!

Was this review helpful? Yes 2
Miramar, Florida
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 13, 2014

The only disappointing thing about this hotel is that it looks much better in pictures than in person. The area is very good, but the decor of the hotel is some kind of an eclectic mix of traditional, modern and 'other' styles, that frankly are not my cup of tea. The room was great especially the bathroom, very clean, and... More 

Was this review helpful? Yes 3
Jacksonville, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 2, 2014

I believe one of the most important aspects of a business if customer service. From the moment we entered this extravagant hotel until the moment we left, we were greeted with professionalism. Our female waitress was unusually kind. She was so focused on ensuring our visit was enjoyable and the quality of our food met our expectation. We were impressed... More 

Was this review helpful? Yes 3
MarbleHotel2013, General Manager at Marble Waters Hotel & Suites, responded to this review

Dear ItsAllGood904, Thank you for your kind words of truth! We agree with you that customer service should be the main priority! we are glad you enjoyed our property and had a delightful dining experience with us and look forward to your return! Sincerely, The Management of Marble Waters Hotel and Suites and The Brinkk Restaurant More 

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Additional Information about Marble Waters Hotel & Suites

Address: 45 Kernan Blvd N, Jacksonville, FL 32225
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Marble Waters Hotel & Suites 3*
Number of rooms: 80
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