We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express & Suites Jacksonville Airport

2.5 of 5 1200 Airport Road, Jacksonville, FL 32218 (Formerly Wingate by Wyndham Jacksonville Airport)
Hotel website
Hotel deals
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Express & Suites Jacksonville Airport
Professional photos View all
Browse nearby
Holiday Inn Express & Suites Jacksonville Airport
Write a Review

321 reviews from our community

Traveler rating
    153
    102
    39
    15
    12
See reviews for
122
61
25
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (321)
  • Mar-May only
    (92)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (94)
  • Dec-Feb only
    (70)
All months
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We travel frequently and this was a horrible experience. We booked months in advance for a basic two double beds. I called to verify our date and accommodation on several occasions, everything was fine until the moment we arrived. We arrived only to find out our room was NOT the room we paid for and guaranteed. We received a room... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

I am so sorry to hear about the issues you had while staying with us here in Jacksonville! I would love the opportunity to speak with you and try and make this right. My number here at the property is 904-421-5000, please call me, or email me at salesjaxaa@elitehospitality.com so that we can discuss the issues you had during your... More 

New York, New York, United States
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I traveled alone from Brooklyn, NY to Jacksonville for Christmas and stayed from Dec 24th to the 27th. It was a combo of holiday travel and business. The front desk staff was extremely nice. I locked myself out of my room almost immediately and the gal was so sweet about it. Later she gave me change for the washing machine... More 

Was this review helpful? Yes 1
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your recent stay over the Holidays and your kind words!! I am so happy to hear that enjoyed your stay with us!! Sincerely, Shannon Kreps Front Office/Sales Manager More 

1 review
2 of 5 stars Reviewed 3 weeks ago

On a positive note, the hotel staff were very polite and professional. However, we booked via expedia and never had an issue. We booked months in advance for two double beds. When we got there they bumped us down to one double bed and an old sofa. They apologized like crazy, but in the end we were stuck with the... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Dear MimiJ, Though I am happy to hear that you found our staff friendly and professional, I am disappointed that you found our room to have a "musty" smell?!? I would love to speak with you about what room you stayed in so I can personally take a look and get to the bottom of this. We are a recently... More 

Tampa, Florida
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very nice clean room with lots of space. I don't know how long this place has been here but everything looked new. Beds were comfortable with a choice of soft or firm pillows. Breakfast was the standard fare but the breakfast area was very clean and well stocked.

Was this review helpful? Yes 1
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for kinds words after your most recent stay with us here in Jacksonville! I am happy to hear that we are living up to our reputation, and that our staff and services were able to provide you with a WOW experience!! Sincerely, Shannon Kreps More 

Front Royal, Virginia
Top Contributor
154 reviews 154 reviews
17 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When you stay at a HI Express, you pretty much know what to expect. This one is no exception, and is in the process of transitioning from a Wingate to a HI Express. Front desk staff was incredibly nice and friendly. Room was large, clean and VERY QUIET :) Breakfast - the standard HI Express, but more than adequate. After... More 

Was this review helpful? Yes 1
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for recent stay and kind words! I will make sure and pass on the compliment to Becky :) Sincerely, Shannon Kreps More 

Las Vegas, Nevada
Top Contributor
67 reviews 67 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 16, 2014

The hotel seemed like it was renovated and was a wingate previously. Nonetheless my stay here was pretty good. Check in was a breeze, just a min or two once at the counter. However I did wait 15 min or so behind other people. I won't fault anyone for that because you can't help how many people walk in before... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for the kinds words about your stay with us here at the Holiday Inn Express & Suites: Jacksonville Airport! We pride ourselves on giving our guests a "WOW" experience, so I am happy to hear that your stay was exactly what should be expected! I hope that if you travels bring you back to Jacksonville, that... More 

Texas
Top Contributor
61 reviews 61 reviews
43 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 8, 2014

When we checked in the lobby left us unimpressed so when we got to the room we were pleasantly surprised. Nice size room, clean, comfortable bed with nice sheets and nice fluffy towels. On line it stated rooms recently renovated and that appeared true. The complimentary breakfast was good and in a large room. The location is very convenient to... More 

Was this review helpful? Yes 2
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your recent stay with us here in Jacksonville! I was happy to hear that you enjoyed you stay and found our guest rooms to be updated and comfortable! We hope that if your journeys ever bring back to Jacksonville, that you will do us the honor of staying with us again! Sincerely, Shannon Kreps Front... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 18, 2014

We stayed one night back in August before going on a cruise. We arrived (very) early before check in time but the head of housekeeping (don't remember her name, but she was quite dolled up) assured us we could come back in a little while and they'd have a room ready for us early. Furthermore, they let us store our... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your recent stay and kind words! The head our our Housekeeping Department is Yolanda, and I will make sure the compliment is passed on!! We hope that if your travels ever bring you back to Jacksonville that you will do us the honor of staying with us again!! Sincerely, Shannon Kreps Front Office/Sales Manager More 

Charleston
Top Contributor
197 reviews 197 reviews
144 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed October 28, 2014

We had already stayed here a few weeks back without problems. This time, we called in advance to make sure we would get 2 connecting rooms (health issues involved for our 3rd person). On an earlier than official checkin (around 1pm) arrival we were greeted cheerfully by Brittany, who let us know that one of our rooms were ready, but... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your recent stay with us and for bringing these issues to my attention. I am so sorry that we were unable to fulfill your request of adjoining rooms this visit, and for all the confusion! Though we can never guarantee adjoining rooms, we certainly strive to make sure that each and every guest that stays... More 

Portland, OR
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 16, 2014

We arrived late for a one night stay before starting our drive North. We were hungry and the nearby restaurants were closing. The night staff took charge by expediting the check in, holding our bags and giving us a ride the restaurant. It was the kind of service we all like to see. Our room was modern and recently remodeled,... More 

Was this review helpful? Yes 2
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your recent stay with us here in Jacksonville!! We pride ourselves on our "Guest Experience:, so I happy to hear we are living up to our expectations! I will pass your kind words onto our staff. Thank you again, and if you future travels bring you back to Jacksonville, we hope that you will do... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express & Suites Jacksonville Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites Jacksonville Airport

Address: 1200 Airport Road, Jacksonville, FL 32218 (Formerly Wingate by Wyndham Jacksonville Airport)
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Jacksonville Airport 2.5*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Travelocity, Agoda, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Express & Suites Jacksonville Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wingate By Wyndham Jacksonville Airport Hotel Jacksonville
Wingate Jacksonville Airport
Wyndham Jacksonville
Jacksonville Wyndham
Hotel Style:
#20 Romantic Hotel in Jacksonville
#30 Business Hotel in Jacksonville
#32 Family Hotel in Jacksonville

60 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (30)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (5)
Viewed
Room/suite (8)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (11)
Viewed
Dining (4)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (3)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay