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Holiday Inn Express & Suites Jacksonville Airport

Certificate of Excellence
2.5 of 5
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1200 Airport Road, Jacksonville, FL 32218 (Formerly Wingate by Wyndham Jacksonville Airport)
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1 room 1 guest
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Holiday Inn Express & Suites Jacksonville Airport
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342 Reviews from our TripAdvisor Community

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Traveler rating
    163
    106
    43
    16
    14
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125
68
28
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (342)
  • Mar-May only
    (100)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (73)
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Everything was awesome thanks to our gracious front desk clerk Ms.April she went above and beyond to make our stay amazing.The room was awesome, staff was very professional and inviting. Best breakfast

Was this review helpful? Yes 1
Coral Springs, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

as an entertainer, I travel a lot and stay at many hotels. the biggest difference between a good stay & a great stay, usually has something to do with the staff. We had a last minute issue needing another room for one of our comics at our show & the manager Challee Brady helped us work that out that issue... More 

Was this review helpful? Yes
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There was free parking and free coffee all day which was nice. The free breakfast was delicious and the attendant who ran the breakfast was the sweetest lady ever. She made sure everyone had a nice relaxing meal and really pushed the pancake machine and showed people how to use it. My only complaint was about the night time pancake... More 

Was this review helpful? Yes
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is a very good hotel. The room was very large, with al the comforts I needed. Everything was clean enough. The breakfast was very good with a very large variety of dishes. The personal was very kind.

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Bethlehem, Pennsylvania
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here overnight and found the room to be clean. The staff is very friendly and helpful. As usual, the bed was quite comfortable and the breakfast offered in the morning is a good start to the day, especially when you are doing a lot of traveling. We often use Holiday Inn Express during our road... More 

Was this review helpful? Yes 1
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We look forward... More 

Boston
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are flying in or out of Jacksonville, this hotel (and others in the area) are really well-located. This hotel has an airport shuttle that runs late, and free parking. The checkin was quick and the room was clean and very comfortable. The breakfast was disappointing.

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We look forward... More 

Anderson, South Carolina
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 7, 2015 via mobile

I was not pleased with this hotel. When I first checked in the lady at front desk was not friendly. The room we had smelled like an animal. The shower was not clean it still had the person hair whom was their before us in it. The vent in the bathroom was dusty. The only thing we enjoyed was the... More 

Was this review helpful? Yes 1
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 23, 2015

I stay at a lot of Hotels around the USA. I typically try to stay at HI or HI-express to maintain my Platinum membership. The HI express at the JAX airport has some of the worst customer service I have seen in quite some time. When I check in I expect the full attention of the front desk member. What... More 

Was this review helpful? Yes 1
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your review. Everything we do is aimed at providing our guests with an excellent hotel experience unfortunately we did not meet your expectations. Our staff strives to go above and beyond to provide memorable customer service that ensures each need is met. We truly appreciate you sharing your thoughts with us so that we may... More 

Basehor, Kansas
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 2, 2015

Stayed here for a night during business. The property is appears newer and has a nice indoor/outdoor pool. The location is right near the highway. We had to drive about 45 minutes to get to Jacksonville Beach. The room was nicely appointed and clean. I had a low numbered room and it was on the end of the building which... More 

Was this review helpful? Yes 1
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. ChalleeBarton, Front Office... More 

Florence, South Carolina
Level Contributor
58 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed June 1, 2015

When reviewing motels for a 1 night stay, they appeared to be overpriced or were in a bad location or were old and run down. Finally, this HI appeared to have good reviews and offer a reasonable price and was at a convenient location. The room was clean and the beds were comfortable. The breakfast was like all the other... More 

Was this review helpful? Yes 2
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. ChalleeBarton, Front Office... More 

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