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Holiday Inn Express & Suites Jacksonville Airport

2.5 of 5 1200 Airport Road, Jacksonville, FL 32218 (Formerly Wingate by Wyndham Jacksonville Airport)
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Holiday Inn Express & Suites Jacksonville Airport
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Holiday Inn Express & Suites Jacksonville Airport
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323 reviews from our community

Traveler rating
    154
    102
    40
    15
    12
See reviews for
121
63
25
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (323)
  • Mar-May only
    (91)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (94)
  • Dec-Feb only
    (73)
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1 review
5 of 5 stars NEW via mobile

Breakfast was fantastic with an amazing pancake machine. Every aspect of our stay was excellent. Only disappointment was the pool was too cold to swim, but the whirlpool was good. Would definitely stay again.

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your recent stay with us! Im thrilled to see that you enjoyed your stay!! Sincerely, Shannon Kreps Front Office/Sales Manager More 

Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

so surprised as to the quality of this holiday inn express, expect better. is it me? first room they put us in the sink was stopped up w/some type of tissue, smoke alarm was missing from the wall and the carpet was majorly stained/bleached spots. moved us to a new one very promptly which was good. then later when using... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Dear Godon H, I am so sorry to hear about the issues you had while staying with us! I wish you would of come to the front desk so I could of addressed these issue while you were still here with us! Hopefully, if your travels bring you back our way, you will give us another chance. We pride ourselves... More 

Seneca, South Carolina
Top Contributor
119 reviews 119 reviews
16 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed in many hotels of this size and type over the years, and this hotel is as good as it gets because they provide good service and amenities. We paid $84 per night for a king bed standard room. The high points: * free parking close to rooms. Free shuttle service to airport. * clean, spacious lobby, quick... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

I am so happy to see that you enjoyed your stay with us here in beautiful Jacksonville! We certainly try and provide our guests with a WOW factor during their stay, so I am happy to see we are doing just that! Sincerely, Shannon Kreps Front Office/Sales Manager More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We travel frequently and this was a horrible experience. We booked months in advance for a basic two double beds. I called to verify our date and accommodation on several occasions, everything was fine until the moment we arrived. We arrived only to find out our room was NOT the room we paid for and guaranteed. We received a room... More 

Was this review helpful? Yes 1
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

I am so sorry to hear about the issues you had while staying with us here in Jacksonville! I would love the opportunity to speak with you and try and make this right. My number here at the property is 904-421-5000, please call me, or email me at salesjaxaa@elitehospitality.com so that we can discuss the issues you had during your... More 

New York, New York, United States
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 20, 2015

I traveled alone from Brooklyn, NY to Jacksonville for Christmas and stayed from Dec 24th to the 27th. It was a combo of holiday travel and business. The front desk staff was extremely nice. I locked myself out of my room almost immediately and the gal was so sweet about it. Later she gave me change for the washing machine... More 

Was this review helpful? Yes 2
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your recent stay over the Holidays and your kind words!! I am so happy to hear that enjoyed your stay with us!! Sincerely, Shannon Kreps Front Office/Sales Manager More 

1 review
2 of 5 stars Reviewed January 8, 2015

On a positive note, the hotel staff were very polite and professional. However, we booked via expedia and never had an issue. We booked months in advance for two double beds. When we got there they bumped us down to one double bed and an old sofa. They apologized like crazy, but in the end we were stuck with the... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Dear MimiJ, Though I am happy to hear that you found our staff friendly and professional, I am disappointed that you found our room to have a "musty" smell?!? I would love to speak with you about what room you stayed in so I can personally take a look and get to the bottom of this. We are a recently... More 

Tampa, Florida
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 6, 2015

A very nice clean room with lots of space. I don't know how long this place has been here but everything looked new. Beds were comfortable with a choice of soft or firm pillows. Breakfast was the standard fare but the breakfast area was very clean and well stocked.

Was this review helpful? Yes 1
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for kinds words after your most recent stay with us here in Jacksonville! I am happy to hear that we are living up to our reputation, and that our staff and services were able to provide you with a WOW experience!! Sincerely, Shannon Kreps More 

Front Royal, Virginia
Top Contributor
172 reviews 172 reviews
17 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed January 1, 2015

When you stay at a HI Express, you pretty much know what to expect. This one is no exception, and is in the process of transitioning from a Wingate to a HI Express. Front desk staff was incredibly nice and friendly. Room was large, clean and VERY QUIET :) Breakfast - the standard HI Express, but more than adequate. After... More 

Was this review helpful? Yes 1
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for recent stay and kind words! I will make sure and pass on the compliment to Becky :) Sincerely, Shannon Kreps More 

Las Vegas, Nevada
Top Contributor
67 reviews 67 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 16, 2014

The hotel seemed like it was renovated and was a wingate previously. Nonetheless my stay here was pretty good. Check in was a breeze, just a min or two once at the counter. However I did wait 15 min or so behind other people. I won't fault anyone for that because you can't help how many people walk in before... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for the kinds words about your stay with us here at the Holiday Inn Express & Suites: Jacksonville Airport! We pride ourselves on giving our guests a "WOW" experience, so I am happy to hear that your stay was exactly what should be expected! I hope that if you travels bring you back to Jacksonville, that... More 

Texas
Top Contributor
61 reviews 61 reviews
43 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 8, 2014

When we checked in the lobby left us unimpressed so when we got to the room we were pleasantly surprised. Nice size room, clean, comfortable bed with nice sheets and nice fluffy towels. On line it stated rooms recently renovated and that appeared true. The complimentary breakfast was good and in a large room. The location is very convenient to... More 

Was this review helpful? Yes 2
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your recent stay with us here in Jacksonville! I was happy to hear that you enjoyed you stay and found our guest rooms to be updated and comfortable! We hope that if your journeys ever bring back to Jacksonville, that you will do us the honor of staying with us again! Sincerely, Shannon Kreps Front... More 

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Additional Information about Holiday Inn Express & Suites Jacksonville Airport

Address: 1200 Airport Road, Jacksonville, FL 32218 (Formerly Wingate by Wyndham Jacksonville Airport)
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Jacksonville Airport 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Wingate By Wyndham Jacksonville Airport Hotel Jacksonville
Wingate Jacksonville Airport
Wyndham Jacksonville
Jacksonville Wyndham
Hotel Style:
#26 Romantic Hotel in Jacksonville
#29 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville

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