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Holiday Inn Express & Suites Jacksonville Airport

Certificate of Excellence
2.5 of 5
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1200 Airport Road, Jacksonville, FL 32218 (Formerly Wingate by Wyndham Jacksonville Airport)
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Holiday Inn Express & Suites Jacksonville Airport
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Ranked #36 of 131 Hotels in Jacksonville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
clambert8302 Rockwell, North Carolina
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332 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Rockwell, North Carolina
Top Contributor
52 reviews 52 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is in a good location that is easy to access from I-95. There are several restaurants within a short distance. The room was nice and the staff was excellent. The free breakfast is typical breakfast, nothing special. We had a room with a whirlpool tub and it was nice but the only way to fill it up was with... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your review. Everything we do is aimed at providing our guests with an excellent hotel experience. Our staff strives to go above and beyond to provide memorable customer service that ensures each need is met. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the... More 

Anchorage, Alaska
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

After driving all night, we arrived a few hours early, thought I'd see how long before our rooms would be ready. The staff immediately got us into our rooms and they were clean, modern and I was pleased to find many outlets for my phone, iPad and laptop. As far as the service and staff. Have you ever been to... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. More 

Westminster, Maryland
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2015

Traveled to Florida to play a few rounds of golf and stayed here because of its proximity to most everything we were looking for. The rooms were very clean, very quiet and very reasonably priced. The check-in staff was very friendly and the entire experience was great. The breakfast was hot and appetizing, but they do not make the cookies... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. More 

1 review
1 of 5 stars Reviewed April 18, 2015 via mobile

On behalf of my crawling infant daughter. it started out at arrival; our toilet was not working & we put in a request to have it plunged.(it turned out the plumbing was at fault.) we got back from the wedding we had attended in the morning and the cleanerlady was in our room. We asked her if she had taken... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. More 

Fort Lauderdale, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 15, 2015

Newly renovated. Everything was very clean. the room had a pleasant smell when I walked in. breakfast was amazing the pancake maker just awesome and the fact that they had turkey sausage was up my alley. definitely a great place to stay.

Was this review helpful? Yes 1
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your review. It is always great to hear positive feedback about our hotel and associates. Everything we do is aimed at providing our guests with an excellent hotel experience. Our staff strives to go above and beyond to provide memorable customer service that ensures each need is met. We truly appreciate you sharing your thoughts... More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed April 3, 2015

Decent, clean room for pricing. We stayed on 4th floor away from elevator. No noticeable airport, airplane noise. Quick breakfast was your typical eggs, breakfast meat, cereals, coffee and danish. Temperature of foods could have been improved. One morning there was a neat pancake dispensing machine, this was fun for my child, but the following days we were told it... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you for your feedback, we strive to have excellent service and your feedback is very important to us. We also strive to ensure that we take care of every guest and create a welcoming, friendly and comfortable atmosphere. We hope you continue to give us the opportunity to meet your lodging needs and expectations. We look forward to seeing... More 

Coral Springs, Florida
Top Contributor
622 reviews 622 reviews
58 hotel reviews
243 helpful votes 243 helpful votes
3 of 5 stars Reviewed March 29, 2015

It's what I expect from Holiday Inn. It's clean, the staff are friendly and knowledgeable. The location to I-95 was the main reason for my stay. I had been on a drive about to Myrtle Beach. I enjoyed the bed, and my brief stay.

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your wonderful comments! We are very pleased to hear that you enjoyed your stay and we look forward to seeing you again in the future. More 

Jacksonville, Florida
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 28, 2015

I actually live in the same city but stayed here two nights to get away. I chose it for the price and the Holiday Inn frequent visitor program. Check in was a breeze. My room was standard double queen room. There was a desk area, coffee maker, fridge, microwave. They supplied an adequate amount of towels. In the bathroom, there... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you for your positive feedback, we strive to have excellent service and your feedback is very important to us. In the defense of our housekeeping staff the conditioner is no longer standard in our rooms BUT we do make sure we have enough on hand for those awesome guest like yourself that need some. We also strive to ensure... More 

West Chester
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 15, 2015

We were heading to southern FL and stayed here for 1 night because it was off I-95 and near multiple restaurants. The hotel was nice and clean and the staff was very welcoming. The breakfast was included and had a lot to offer. We would definitely stay here again.

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your wonderful comments! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. More 

2 reviews
5 of 5 stars Reviewed February 23, 2015

Breakfast was fantastic with an amazing pancake machine. Every aspect of our stay was excellent. Only disappointment was the pool was too cold to swim, but the whirlpool was good. Would definitely stay again.

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your recent stay with us! Im thrilled to see that you enjoyed your stay!! Sincerely, Shannon Kreps Front Office/Sales Manager More 

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