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Holiday Inn Express & Suites Jacksonville Airport

2.5 of 5
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1200 Airport Road, Jacksonville, FL 32218 (Formerly Wingate by Wyndham Jacksonville Airport)
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Holiday Inn Express & Suites Jacksonville Airport
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Ranked #40 of 131 Hotels in Jacksonville
A recent review
5 of 5 stars reviewed 2 weeks ago
WCuffley Westminster, Maryland
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330 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Westminster, Maryland
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Traveled to Florida to play a few rounds of golf and stayed here because of its proximity to most everything we were looking for. The rooms were very clean, very quiet and very reasonably priced. The check-in staff was very friendly and the entire experience was great. The breakfast was hot and appetizing, but they do not make the cookies... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

On behalf of my crawling infant daughter. it started out at arrival; our toilet was not working & we put in a request to have it plunged.(it turned out the plumbing was at fault.) we got back from the wedding we had attended in the morning and the cleanerlady was in our room. We asked her if she had taken... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. More 

Fort Lauderdale, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Newly renovated. Everything was very clean. the room had a pleasant smell when I walked in. breakfast was amazing the pancake maker just awesome and the fact that they had turkey sausage was up my alley. definitely a great place to stay.

Was this review helpful? Yes 1
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your review. It is always great to hear positive feedback about our hotel and associates. Everything we do is aimed at providing our guests with an excellent hotel experience. Our staff strives to go above and beyond to provide memorable customer service that ensures each need is met. We truly appreciate you sharing your thoughts... More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 4 weeks ago

Decent, clean room for pricing. We stayed on 4th floor away from elevator. No noticeable airport, airplane noise. Quick breakfast was your typical eggs, breakfast meat, cereals, coffee and danish. Temperature of foods could have been improved. One morning there was a neat pancake dispensing machine, this was fun for my child, but the following days we were told it... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you for your feedback, we strive to have excellent service and your feedback is very important to us. We also strive to ensure that we take care of every guest and create a welcoming, friendly and comfortable atmosphere. We hope you continue to give us the opportunity to meet your lodging needs and expectations. We look forward to seeing... More 

Coral Springs, Florida
Top Contributor
602 reviews 602 reviews
52 hotel reviews
231 helpful votes 231 helpful votes
3 of 5 stars Reviewed March 29, 2015

It's what I expect from Holiday Inn. It's clean, the staff are friendly and knowledgeable. The location to I-95 was the main reason for my stay. I had been on a drive about to Myrtle Beach. I enjoyed the bed, and my brief stay.

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your wonderful comments! We are very pleased to hear that you enjoyed your stay and we look forward to seeing you again in the future. More 

Jacksonville, Florida
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 28, 2015

I actually live in the same city but stayed here two nights to get away. I chose it for the price and the Holiday Inn frequent visitor program. Check in was a breeze. My room was standard double queen room. There was a desk area, coffee maker, fridge, microwave. They supplied an adequate amount of towels. In the bathroom, there... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you for your positive feedback, we strive to have excellent service and your feedback is very important to us. In the defense of our housekeeping staff the conditioner is no longer standard in our rooms BUT we do make sure we have enough on hand for those awesome guest like yourself that need some. We also strive to ensure... More 

West Chester
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 15, 2015

We were heading to southern FL and stayed here for 1 night because it was off I-95 and near multiple restaurants. The hotel was nice and clean and the staff was very welcoming. The breakfast was included and had a lot to offer. We would definitely stay here again.

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your wonderful comments! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. More 

1 review
5 of 5 stars Reviewed February 23, 2015

Breakfast was fantastic with an amazing pancake machine. Every aspect of our stay was excellent. Only disappointment was the pool was too cold to swim, but the whirlpool was good. Would definitely stay again.

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your recent stay with us! Im thrilled to see that you enjoyed your stay!! Sincerely, Shannon Kreps Front Office/Sales Manager More 

Senior Contributor
21 reviews 21 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 16, 2015

so surprised as to the quality of this holiday inn express, expect better. is it me? first room they put us in the sink was stopped up w/some type of tissue, smoke alarm was missing from the wall and the carpet was majorly stained/bleached spots. moved us to a new one very promptly which was good. then later when using... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Dear Godon H, I am so sorry to hear about the issues you had while staying with us! I wish you would of come to the front desk so I could of addressed these issue while you were still here with us! Hopefully, if your travels bring you back our way, you will give us another chance. We pride ourselves... More 

Seneca, South Carolina
Top Contributor
130 reviews 130 reviews
17 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed February 1, 2015

We have stayed in many hotels of this size and type over the years, and this hotel is as good as it gets because they provide good service and amenities. We paid $84 per night for a king bed standard room. The high points: * free parking close to rooms. Free shuttle service to airport. * clean, spacious lobby, quick... More 

Was this review helpful? Yes
Shannon K, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

I am so happy to see that you enjoyed your stay with us here in beautiful Jacksonville! We certainly try and provide our guests with a WOW factor during their stay, so I am happy to see we are doing just that! Sincerely, Shannon Kreps Front Office/Sales Manager More 

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