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Holiday Inn Express & Suites Jacksonville Airport

Certificate of Excellence
2.5 of 5
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1200 Airport Road, Jacksonville, FL 32218 (Formerly Wingate by Wyndham Jacksonville Airport)
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Holiday Inn Express & Suites Jacksonville Airport
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Ranked #44 of 131 Hotels in Jacksonville
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 weeks ago
Midwester913 Basehor, Kansas
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335 Reviews from our TripAdvisor Community

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    104
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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1 review
1 of 5 stars Reviewed 1 week ago

I stay at a lot of Hotels around the USA. I typically try to stay at HI or HI-express to maintain my Platinum membership. The HI express at the JAX airport has some of the worst customer service I have seen in quite some time. When I check in I expect the full attention of the front desk member. What... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your review. Everything we do is aimed at providing our guests with an excellent hotel experience unfortunately we did not meet your expectations. Our staff strives to go above and beyond to provide memorable customer service that ensures each need is met. We truly appreciate you sharing your thoughts with us so that we may... More 

Basehor, Kansas
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a night during business. The property is appears newer and has a nice indoor/outdoor pool. The location is right near the highway. We had to drive about 45 minutes to get to Jacksonville Beach. The room was nicely appointed and clean. I had a low numbered room and it was on the end of the building which... More 

Was this review helpful? Yes 1
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. ChalleeBarton, Front Office... More 

Florence, South Carolina
Top Contributor
54 reviews 54 reviews
4 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When reviewing motels for a 1 night stay, they appeared to be overpriced or were in a bad location or were old and run down. Finally, this HI appeared to have good reviews and offer a reasonable price and was at a convenient location. The room was clean and the beds were comfortable. The breakfast was like all the other... More 

Was this review helpful? Yes 2
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. ChalleeBarton, Front Office... More 

Rockwell, North Carolina
Top Contributor
52 reviews 52 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 21, 2015

Hotel is in a good location that is easy to access from I-95. There are several restaurants within a short distance. The room was nice and the staff was excellent. The free breakfast is typical breakfast, nothing special. We had a room with a whirlpool tub and it was nice but the only way to fill it up was with... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your review. Everything we do is aimed at providing our guests with an excellent hotel experience. Our staff strives to go above and beyond to provide memorable customer service that ensures each need is met. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the... More 

Anchorage, Alaska
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 19, 2015

After driving all night, we arrived a few hours early, thought I'd see how long before our rooms would be ready. The staff immediately got us into our rooms and they were clean, modern and I was pleased to find many outlets for my phone, iPad and laptop. As far as the service and staff. Have you ever been to... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. More 

Westminster, Maryland
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2015

Traveled to Florida to play a few rounds of golf and stayed here because of its proximity to most everything we were looking for. The rooms were very clean, very quiet and very reasonably priced. The check-in staff was very friendly and the entire experience was great. The breakfast was hot and appetizing, but they do not make the cookies... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. More 

1 review
1 of 5 stars Reviewed April 18, 2015 via mobile

On behalf of my crawling infant daughter. it started out at arrival; our toilet was not working & we put in a request to have it plunged.(it turned out the plumbing was at fault.) we got back from the wedding we had attended in the morning and the cleanerlady was in our room. We asked her if she had taken... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. More 

Fort Lauderdale, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 15, 2015

Newly renovated. Everything was very clean. the room had a pleasant smell when I walked in. breakfast was amazing the pancake maker just awesome and the fact that they had turkey sausage was up my alley. definitely a great place to stay.

Was this review helpful? Yes 1
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your review. It is always great to hear positive feedback about our hotel and associates. Everything we do is aimed at providing our guests with an excellent hotel experience. Our staff strives to go above and beyond to provide memorable customer service that ensures each need is met. We truly appreciate you sharing your thoughts... More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed April 3, 2015

Decent, clean room for pricing. We stayed on 4th floor away from elevator. No noticeable airport, airplane noise. Quick breakfast was your typical eggs, breakfast meat, cereals, coffee and danish. Temperature of foods could have been improved. One morning there was a neat pancake dispensing machine, this was fun for my child, but the following days we were told it... More 

Was this review helpful? Yes
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you for your feedback, we strive to have excellent service and your feedback is very important to us. We also strive to ensure that we take care of every guest and create a welcoming, friendly and comfortable atmosphere. We hope you continue to give us the opportunity to meet your lodging needs and expectations. We look forward to seeing... More 

Coral Springs, Florida
Top Contributor
707 reviews 707 reviews
64 hotel reviews
273 helpful votes 273 helpful votes
3 of 5 stars Reviewed March 29, 2015

It's what I expect from Holiday Inn. It's clean, the staff are friendly and knowledgeable. The location to I-95 was the main reason for my stay. I had been on a drive about to Myrtle Beach. I enjoyed the bed, and my brief stay.

Was this review helpful? Yes 1
ChalleeBarton, Front Office Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this review

Thank you so much for your wonderful comments! We are very pleased to hear that you enjoyed your stay and we look forward to seeing you again in the future. More 

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