Filthy! Room smelled like a cadaver. Nightly riots with "other guests". People getting beat up, drug deals going down, roach infested rooms, smoking in elevators. Small pre-school age children left alone to play in locked cars, stench of cigarettes everywhere, beer cans all over the place, keys do not work. Housekeeping is horrible. Same filthy mop used from bathroom to... More

The Suburban is a good value for a business or personal stay in relationship to the room cost. The bed was comfortable, the room finish, while not the Ritz was acceptable, the hot water was hot, the kitchen was serviceable, the refrig, microwave and stove worked and the bathroom was clean with modestly nice towels. TV worked, lighting was decent... More

I have stayed all over the world and have seen worse hotels but not many. Front deck assigned me a room that wasn't cleaned and was a smoking room. Reserved a non smoking 2 bed room. Went to front desk and no apology was offered....not I'm sorry, nothing - the only comment was do have to have 2 beds? Took... More

I was a bit reluctant to stay here after reading the mixed reviews but I decided to give it a chance since the manager has responded to each concern that has been raised within TripAdvisor. I am happy to say that I experienced none of the problems that have been mentioned and I ended up staying a full week because... More

We checked in on Sunday May 27th and everything was okay until we got to the hotel and they didnt have any change for my bill then we had to do running around to get change. The room was okay but I have stayed at better Suburban Extended Stays and the bed was very uncomfortable. I do no think that... More

We checked in Friday evening, and the boy st the desk was friendly, but stunk to high heaven, causing the very close quarters of the front desk to also stink. We went to our room, and passed a few hookers and drug dealers in the very short walk. The room was BEYOND disgusting. Someone had vomited all over the chair... More

I get to JAX every 6 months and have been staying here now for 2 years. I've always felt it was an excellent value, recognizing that for the low price you don't get little mints on your pillow every night. I personally prefer the "extended stay" housekeeping rules -- basically ,it's your room and the staff won't bother you if... More

I've stayed in dirtier hotels, I've had worse experiences, but I don't think I ever had a scare that I experienced at this extended stay. I believe I paid about $300 for a week at this hotel. We arrived at our room and noticed that musty, gross smell that a lot of poorly run extended stay hotels have. This hotel... More

Although clean, you get what you paid for. Well priced; simple beds, nothing compared to home. Internet connection was slow. Maybe because is for extended stay and it doesn't have all the amenities of a regular hotel, it is what it is. Front desk folks could use a little more smile and attention when treating guests.