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Extended Stay America - Jacksonville - Baymeadows

2.0 of 5
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8300 Western Way, Jacksonville, FL 32256-0324 (Formerly Homestead Studio Suites - Jacksonville - Baymeadows)
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1 room 1 adult
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Extended Stay America - Jacksonville - Baymeadows
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43 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The people at the front desk must really hate their job because they do the bare minimum. There were several times were no one was to be found in the front desk. The housekeeping would skip the cleaning day and had to pretty much stalk the front desk in order to get my room cleaned...There are way better options in... More 

Helpful?
Thank Felix B
Raleigh, North Carolina
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed December 27, 2015

Bottom line up front: Older property that kind of has a dreary feel to it. This property attracts a working class crowd. The staff here is mostly friendly and helpful, and I was satisfied with my experience here. However, I gave this property two stars because you can easily find much better hotels within a five mile radius, at the... More 

Helpful?
Thank dyingculture
BAM9631, General Manager at Extended Stay America - Jacksonville - Baymeadows, responded to this review

Thank you for taking the time to write a review about our hotel. You are correct. There are 3 Extended Stays that have been renovated in Jacksonville. Our hotel is due to start October 2016 and be complete by New Years. I will discuss with my Maintenance department the proper way of intering a guest room. I'm sorry for him... More 

Nashville, Tennessee
Level Contributor
3 reviews
1 of 5 stars Reviewed December 21, 2015

We decided to see exactly what we get for a 2-star hotel in the area after staying in several 3-stars locally(just wanted to save some money). We arrived at 2:50pm and attempted to check in but the clerk informed us that we had to wait until after 3pm to check in. We weren't going to argue for having to wait... More 

Helpful?
Thank Lisa K
Perth, Australia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 21, 2015

The location was convenient for getting around Jacksonville. The hotel is a little tired and run down for an Extended Stay franchise. It was clean and quiet. Grounds needed more upkeep and breakfast was a simplistic grab and go fare consisting of coffee and muesli type bars. The staff were friendly enough but as one other reviewer pointed out seems... More 

Helpful?
Thank Hal Y
BAM9631, General Manager at Extended Stay America - Jacksonville - Baymeadows, responded to this review

Thank you for taking the time to write a review on our hotel. I'm happy you found your room to be clean and the staff friendly. As for the run down feel. We will be renovated starting October next year. Our hotel does not house the homeless. Every guest here pays for his or her room. Our hotel does have... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed November 13, 2015 via mobile

We always stay at Extended Stay America when we travel because they are comfortable and convenient. This particular trip I was ready to check out and go somewhere else until Christian saved our experience here! He is a fantastic employee and this establishment is LUCKY to have him!! He cares about the guests staying here and does what you need... More 

Helpful?
Thank sariejane1986
Jacksonville, Florida
1 review
5 of 5 stars Reviewed September 24, 2015 via mobile

I have been here for an extended period of time. During this time I have seen staff as well as management come and go. The newest manager Bridget has been working very hard to improve this location. All of the staff here is extremely friendly and very helpful. I would recommend this place to anyone short or long term. At... More 

Helpful?
Thank karenleigh1
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 13, 2015 via mobile

Stayed for two nights on our way south. We were upgraded at no cost because the room we wanted was being renovated. The first impression was the hotel was dirty, floors in the hallways did not appear to have been cleaned in weeks. There was one trash can in the room, and the assumption is all rooms were that way... More 

Helpful?
Thank Bob B
BAM9631, General Manager at Extended Stay America - Jacksonville - Baymeadows, responded to this review

Hello Bob, I'm sorry your stay was not as well I wish it was. I'm not sure why a guest was allowed to barbque under our carport when we have a grill out in the back corner for guest to use. We are in the works for receiving our renovation toward the end of next year. Our 1st and 2nd... More 

Albany, Georgia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 5, 2015 via mobile

To start, our nonsmoking room had recently had a smoker in it. Ashes were in the toilet, window left open, and heavily smelled of cigarettes. There was a broken feature in the bathroom. It is extended stay but room was bare of any dishes or flatware in the kitchenette. There wasn't a coffee pot in the room and if you... More 

Helpful?
1 Thank Dina M
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 3, 2015 via mobile

We booked this room off the internet, it had fair reviews and a good price. However...if you are looking for a typical hotel stay, this is not it. Once we arrived we soon realized this "extended stay" is more like long term housing. Most of the people are living here, like apartments. I met a really nice man in the... More 

Helpful?
4 Thank sunnydaze276
Marcy S, General Manager at Extended Stay America - Jacksonville - Baymeadows, responded to this review

At first I was so upset to think that you stayed here and had that experience. I realized though that you had the wrong hotel when you said we had grab and go breakfasts which we do not have. Next time that you are in town though consider staying with us we would love to have you! More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 21, 2015 via mobile

Overall the place is filthy, room service offered only once a week, staff not very corteous, basics like toilet paper and towels sometimes unavailable, breakfast bar offers oatmeal, coffee, muffins, energy bars, apples and oranges only, it opens at 600am and by 615 its empty. I will never ever under any circumstances stay at this dump again !

Helpful?
2 Thank carl v
Manager_11525, General Manager at Extended Stay America - Jacksonville - Baymeadows, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that your stay with us was not up to our company’s high standards. In response to your feedback, I am increasing our staff during breakfast hours to ensure that all guests are able to take part in our grab-and-go breakfast. I will also be coaching... More 

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