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Hilton Garden Inn Jacksonville Airport

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13503 Ranch Road, Jacksonville, FL 32218
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1 room 1 adult
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Hilton Garden Inn Jacksonville Airport
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356 Reviews from our TripAdvisor Community

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Seneca, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

When we arrived late Fri evening we were greeted with a smile at the front desk by Emily. She acknowledged our special room request & thanked us for being loyal Hilton Honors members. Emily provided the best front desk we have received at a Hilton over the past 6 months! The hotel was clean & the cooked to order breakfast... More 

Helpful?
Thank lisamrm
Bridgewater, United States
1 review
5 of 5 stars Reviewed 1 week ago

It was a nice stay at the Hilton. I meet some wonderful people in Jacksonville Florida. The stores were very close they even had a Dunkin Donuts coffee down the street. The room was excellent with refrigerator and microwave and free W-Fi.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James C
Boston, Georgia
1 review
3 of 5 stars Reviewed 1 week ago

The staff acted as though it was an inconvience to help you. The food and drinks were very pricey. The rooms were clean. It was hard to get to especially during trafic at night. The fridge in the room would not work the first night we were there.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Morgan B
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I like staying at the Hilton. It's convenient to family. The hotel staff is friendly and it's nice and clean. I like that it's close to many restaurants and shopping malls. The rooms are nicely maintained. It's a very nice and pleasant experience.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Saralyn W
Centerville, Tennessee
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I flew down a day early for our Bahamas cruise. They offer free shuttle service from the airport and back and anywhere within a 2 mile radius. The room was comfortable and quiet. Great breakfast service provided by Michelle & Teresa. Overall a good experience.

Helpful?
Thank Karen P
St. Petersburg, Florida
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here one night before flying out of the airport. Was a clean, comfortable, quiet and relaxing night's sleep. Hotel staff were helpful and fun. It's just a short drive to the airport and there are places to eat around the hotel in addition to the hotel's little dining area and room service.

Helpful?
Thank Carrotqueen214
Big Island, Virginia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel, especially amenities in the room. Bed was most comfortable ever. Hotel staff was friendly and helpful, and the room rate was very reasonable. Lobby restaurant food was alright, but service was slow and menu limited. However, had a problem getting to the hotel according to the published directions. The online map shows you getting on Airport Rd from... More 

Helpful?
Thank AFRTS
Cincinnati, Ohio
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is a clean hotel near JAX. The bed was comfortable. It's about 12-15 minutes to JAXPORT cruise terminal. Great overnight stay before a cruise. Used Hhonors points, fewer than Hampton. What else can you ask for?

Helpful?
Thank zzMomof5zz
Orange City
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a 25 person group in for a two day meeting and used the Navigator Room in the hotel. I just took the hotel exit survey and gave nothing but 10's! Great job from beginning to end. I'm a Diamond member and not all Hilton properties can boast the level of service this one can (when on my own I'm... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Thomas P
Jacksonville Beach, Florida
Level Contributor
4 reviews
1 of 5 stars Reviewed 4 weeks ago

the manager sara is very rude I had so many issues that no one seemed to care about or did anything to help me with. check out was smooth went up to the room its not clean it hadn't been vacuumed the tub had a ring in it the ac was loud there weren't enough towels in the room it... More 

Helpful?
Thank Atraveler1979
hgiAIRPORTjax, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Atraveler1978, Thank you for taking the time to share your concerns. I understand that you were not pleased with our service. I know that you were able to communicate with management on property the evening at check in and assured us everything was fine. This is the first we are hearing of the amount of issues you had. I... More 

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