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Holiday Inn Express Jacksonville South I-295

Certificate of Excellence
2.5 of 5
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11262 Old St Augustine Road, Jacksonville, FL 32257
Holiday Inn Express Jacksonville South I-295
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Ranked #48 of 131 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
MaryBeth050 Chicago
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63 reviews from our community

Traveler rating
    26
    22
    4
    2
    9
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22
13
9
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel was very nice. The room was clean and everything looked new. The service was below average as our room was not ready at check in time. They said they would phone us when it was ready and 1/2 hour later still no call. We went up to the desk again and it was ready but no one had... More 

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Glenn L, General Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Thank you for taking time to provide a review of your recent stay with us here at the Holiday Inn Jacksonville South I-295. We apologize that the room was not ready when you arrived, and that the busy Front Desk did not call when they said they would. We hope that you will choose to stay with us again on... More 

Duluth, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed last evening and was so impressed by Joseph. He was unflappable, phone was ringing, people at desk or walking by..he managed to greet all with a warm smile and a quiet patience. He answered my multiple questions with genuine warmth and professionalism. It's not often that one encounters a person of his caliber, and he truly made our stay... More 

Was this review helpful? Yes
Glenn L, General Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear Mary S, Thank you for taking time to provide a review of your recent stay with us here at the Holiday Inn Jacksonville South I-295. We are very happy that you enjoy our hotel so much, and that Joseph was so helpful. Thank you for the most favorable review! We will be waiting for you on your next visit... More 

Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

Washroom had wall paint and plaster falling off. No Washroom Fan. Loud room A/C unit. Very noisy Highway noise. No milk for cereal. No dry cereal. Only Oatmeal packages. Flat eggs were artificial tasting.Floor manager needs public relations lessons! We stayed Thursday, March 12 2015. Will never return there in a lifetime. I have stayed in hotels from Boston to... More 

Was this review helpful? Yes
Glenn L, General Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear sunnydin, Thank you for taking time to provide a review of your recent stay with us here at the Holiday Inn Jacksonville South I-295. I apologize that your stay was less than satisfactory. Any inconveniences that you experienced were isolated events, and have been addressed. Sincerely, Glenn Lipsett More 

Tallahassee
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this location for a night family gathering. It took awhile to figure out how to get to the actual hotel (we could see it). To get to the hotel you have to drive through the shopping center parking lot. I guess it is nice to have the hotel so close to shopping (Publix, liquor store, gas station,... More 

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IHRMC_Manager, Guest Relations Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear eagle_gsu, Thank you for taking the time in completing our survey. We are glad you enjoyed your stay at our hotel. We hope to see you again soon when going on your next trip. We hope when you come stay with us again you can enjoy all the close stores/ resturants More 

Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 22, 2015

We stayed there for 2 nights. The beds were comfortable, the breakfast was good, the staff was friendly and it was conveniently located between Jacksonville and Saint Augustine. It's tucked away at the end of a shopping center and can be a little hard to find.

Was this review helpful? Yes
Glenn L, General Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear 776655, Thank you for taking time to provide a review of your recent stay with us here at the Holiday Inn Jacksonville South I-295. We sincerely apologize that you found it difficult to locate the hotel in the shopping complex, but appreciate the nice comments about the comfort of the beds and the friendly staff. We hope that you... More 

new york
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2015

WOW what a nice stay!The rooms were spacious and updated. The staff super friendly and accommodating. Nice breakfast. Coffee and tea available 24 hrs. Great location. we stayed in room 215 and it was quiet and had very comfortable beds(well the sofa bed wasn't great, but the kids slept on it and didn't seem to mind the springs).Overall a super... More 

Was this review helpful? Yes 1
Glenn L, General Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Thank you for taking time to provide a review of your recent stay with us here at the Holiday Inn Jacksonville South. We are delighted that you enjoyed our spacious rooms, Express Start Breakfast, and our friendly staff. We hope to see you again when in the Jacksonville area! Sincerely, Glenn Lipsett General Mnager More 

Charleston, South Carolina
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 30, 2014

We stayed at this hotel the night before a half marathon at the Bolles School. It was one of the only ones in the area with an "excellent" rating. We were pleased with a few things. First, the manager on duty (Samuel) helped us when we arrived at 11pm and was still working when we departed at noon. We were... More 

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IHRMC_Manager, Guest Relations Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear WeRunEverywhere, Thank you for taking time to provide a review of your recent stay with us here at the Holiday Inn Jacksonville South. We are extremely pleased to see that you enjoyed your stay. We are glad that Samuel was able to make your stay extra special and your kind words have been extended to him. We hope to... More 

Virginia beach
Senior Reviewer
6 reviews 6 reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 14, 2014

This hotel was beautiful on the inside and out! The staff was very friendly and accommodating. Breakfast is awesome! Our only problem was some people were very loud in the lobby all night. And the first floor had a few "clogging" issues. We went to tell someone about these issues and the front end manager completely blew us off. He... More 

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IHRMC_Manager, Guest Relations Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear Angelaandnate, We appreciate you taking time to provide feedback on you recent stay with us. We are very pleased to hear that you enjoyed your stay. We do apologize for the noise in the lobby. Also we would like you to know that your experience with the front office manager is not typical of our staff here and we... More 

Lake Panasoffkee, Florida
Contributor
20 reviews 20 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 7, 2014

While visiting my son in St. Augustine we stayed in Jacksonville. We did this because of the Nights of Lights Festival that is going on this time of year in that area, the closer rooms were either booked or overpriced. This hotel was quite comfortable, loved the pillows!! The room was large enough that we didn't feel like we were... More 

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IHRMC_Manager, Guest Relations Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear Sugarbrat, Thank you for taking time to provide feedback on your recent stay with us here at the Holiday Inn Jacksonville. We are extremely pleased to see that you enjoyed your stay and appreciated the "quiet'. We hope to see you again soon when in the Jacksonville area. More 

Rochester, New York
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 19, 2014

We had to attend a funeral in Jacksonville and this Holiday Inn Express was closest to the funeral parlor and family. The staff was extremely friendly and accommodating, especially the clerk on duty in the evening. I understand that this is newly renovated or newly opened, but they did a wonderful job. The only complaint was that our bathroom door... More 

Was this review helpful? Yes
IHRMC_Manager, Guest Relations Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear Marge M, We offer our condolences to you and your family for your loss. We would also like to thank you for being the first to provide a review of your recent stay with us after our re-open. We greatly appreciate your praise and are glad you enjoyed your stay. We have remedied the bathroom door in your room... More 

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