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Holiday Inn Express Jacksonville South I-295

2.5 of 5
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11262 Old St Augustine Road, Jacksonville, FL 32257
Holiday Inn Express Jacksonville South I-295
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Ranked #42 of 131 Hotels in Jacksonville
A recent review
5 of 5 stars reviewed yesterday
2011taurus Brampton, Canada
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70 Reviews from our TripAdvisor Community

Traveler rating
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    25
    4
    2
    9
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25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brampton, Canada
Top Contributor
122 reviews 122 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed yesterday NEW

after leaving the Holiday Inn chain it was nice to see this location return as a Holiday Inn - despite the setbacks in the reopening this is a great hotel to stay at. Just off I292 at Exit 3 - the rooms are comfortable and rates are good. The front desk staff of Samuel and Joseph made our two stays... More 

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Augusta, Georgia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My family and I needed a room at the last minute on Memorial Day weekend and was able to find a King Suite available here for a very reasonable rate. The rooms are very clean, staff is very friendly, and beds are very comfortable. I highly recommend this hotel to anybody looking for accommodations in the Jacksonville area!

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KanaHotelGroup, Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

We are glad we were able to accommodate you at the last minute. Thank you for such a good review of our hotel the Holiday Inn Express Jacksonville South I-295 and we hope to be seeing you again in the near future. More 

Matthews, North Carolina
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a last minute trip and choose this hotel based on a good rate and the location. We wanted to head out to St. Augustine and we figured that it would be a good jumping off point. It was. It only took about 30 minutes to get down to the old city from the hotel. The location was also... More 

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KanaHotelGroup, Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

We are glad you think of us as a great place to stay when you are in our area. Thank you for such a nice review of our hotel the Holiday Inn Express Jacksonville South I-295 . We look forward to seeing you again when you are in our area. More 

Lithia, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here for the PGA TPC Sawgrass tournament. Located well within a short travel distance from the course. Close to some very nice restaurants also. Rooms were clean and comfortable. Very secure and lighted parking. We will be back next year.

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KanaHotelGroup, Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

We look forward to seeing you again next year for the PGA TPC Sawgrass Tournament. Thank you for such a good review of our hotel the Holiday Inn Express Jacksonville South I-295 . More 

Marietta, Georgia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Great rooms, great staff. Always a hello and a smile when we walked through the door. Whoever the 6'6" guy was...he was amazing. That is not to detract from anyone else there...all staff was great, but he was exceptional. Super location except the GPS tells you to turn left and you need to turn right. My wife and I really... More 

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KanaHotelGroup, Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

 Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you for such a nice review of our hotel the Holiday Inn Express Jacksonville South I-295 . More 

Roanoke
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 21, 2015

Very nice, exactly what I would expect from a Holiday Inn Express. The location and thus traffic noise is the only thing that kept me from giving it excellent. Every thing was clean, the staff was friendly and accommodating. The breakfast was good though the breakfast staff were a little slow in restocking. All together I was very satisfied with... More 

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Glenn L, General Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear Julie L, Thank you for taking time to provide a review of your recent stay with us here at the Holiday Inn Jacksonville South I-295. We apologize if the interstate next to the hotel was noisy, and wish there was a way to rectify that. We hope that you will stay with us again on your next visit to... More 

Elmira, NY, United States
Contributor
14 reviews 14 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 1, 2015

What can one say? A most beautiful property-bright - vibrant décor- convenient from either I-95 and/or I-295, safe, secure...but. Upon arrival around 12:30 - 1 p.m. we were greeted by a front desk clerk who advised us a room would not be available until after 3 p.m. After inspecting the lobby area and pool area we spoke to housekeeping who... More 

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Glenn L, Front Office Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. I apologize if you felt the staff was not up to your expectations. I am not aware of any of the situations that you have described. Our hotel does cash Traveler's Checks up to $50.00. The General Manager does not set the rates for the... More 

Chicago
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 25, 2015

This hotel was very nice. The room was clean and everything looked new. The service was below average as our room was not ready at check in time. They said they would phone us when it was ready and 1/2 hour later still no call. We went up to the desk again and it was ready but no one had... More 

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Glenn L, General Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Thank you for taking time to provide a review of your recent stay with us here at the Holiday Inn Jacksonville South I-295. We apologize that the room was not ready when you arrived, and that the busy Front Desk did not call when they said they would. We hope that you will choose to stay with us again on... More 

Duluth, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

Stayed last evening and was so impressed by Joseph. He was unflappable, phone was ringing, people at desk or walking by..he managed to greet all with a warm smile and a quiet patience. He answered my multiple questions with genuine warmth and professionalism. It's not often that one encounters a person of his caliber, and he truly made our stay... More 

Was this review helpful? Yes 1
Glenn L, General Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear Mary S, Thank you for taking time to provide a review of your recent stay with us here at the Holiday Inn Jacksonville South I-295. We are very happy that you enjoy our hotel so much, and that Joseph was so helpful. Thank you for the most favorable review! We will be waiting for you on your next visit... More 

Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed March 13, 2015

Washroom had wall paint and plaster falling off. No Washroom Fan. Loud room A/C unit. Very noisy Highway noise. No milk for cereal. No dry cereal. Only Oatmeal packages. Flat eggs were artificial tasting.Floor manager needs public relations lessons! We stayed Thursday, March 12 2015. Will never return there in a lifetime. I have stayed in hotels from Boston to... More 

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Glenn L, General Manager at Holiday Inn Express Jacksonville South I-295, responded to this review

Dear sunnydin, Thank you for taking time to provide a review of your recent stay with us here at the Holiday Inn Jacksonville South I-295. I apologize that your stay was less than satisfactory. Any inconveniences that you experienced were isolated events, and have been addressed. Sincerely, Glenn Lipsett More 

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