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Holiday Inn Express Jacksonville


Hotel class 2.5 of 5
11262 Old St Augustine Road, Jacksonville, FL 32257
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Reviews you can trust

62% Do not recommend
3.0 of 5 stars 13 reviews
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1 of 5 stars
onvacation090   1 contribution
Georgia
Sep 10, 2009 | Trip type: Business, Solo travel

I booked a room for an employee that does not smoke and was charged $150.00 because the maid said someone smoked in the room. Our employee said the room smelled awful when they arrived and the had to leave the window open all night. They also charged for a movie that they did not watch. I know this employee well... more

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5 of 5 stars
Lilliespal   1 contribution
Northern California
Jun 29, 2009 | Trip type: Family

My sister and her husband had one room (june 15-22, 09) and I had one room (June 16-11, 09). We were all very pleased with the accommodations, the staff, the breakfast served. The rooms were very clean and comfortable, the staff all very courteous and caring and the breakfast very tasty. My preference on the breakfast would have been more... more

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4 of 5 stars
kelleyclan   1 contribution
Florida
Jun 23, 2009 | Trip type: Business, Solo travel

The room is clean, the service staff were very polite and courteous, and it was quiet. I slept like a baby! more

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1 of 5 stars
OrlandoSoccermom   1 contribution
Orlando
Mar 2, 2009

This is not a hotel -- this is all about the SCAM. Hidden charges, over-charges, contracts written in code, and a weekend "manager" incapable (unwilling) of making any kind of decisions to promote customer service. Blocked a group of rooms for a soccer tournament -- first truly negative experience in five years as hotel manager for our team! The initial... more

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2 of 5 stars
roadwarrior60   1 contribution
florida
Dec 12, 2008 | Trip type: Business

Not satisfied with our stay at all. Front desk staff seemed very cold. Even the owners, who were present some of the time, are not very friendly. Our biggest gripe was there are no refrigerators in the rooms. You can't store any drinks, water, leftovers AT ALL! more

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4 of 5 stars
barryjon12   1 contribution
orlando
Sep 19, 2008 | Trip type: Business, Solo travel

I was very surprised to see all the bad reviews on this hotel when i went to write this review. Everything that has been said about this Holiday Inn Express was way different than what I experienced. From the minute I walked into the lobby they were there to take care of me. It was a quick check-in and their... more

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1 of 5 stars
rch1   1 contribution
Alabama
Aug 15, 2008 | Trip type: Family

As a priority club member and frequent stayer at Holiday Inn and Holiday Inn Express properties, I was totally dissatisfied with my stay. I made reservations thorugh Holiday Inn Express website. I was charged a deposit on a reservation without being ever informed that it would happen. This is done the morning of the arrival date - way befoe check... more

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5 of 5 stars
simplechic   20 contributions
Orlando
Jan 16, 2008
1/1 found this review helpful

I had to read through these reviews and double-check to make sure this is the same address where the unsatisfied guests stayed. I am floored that a majority of people were so unhappy. I travel every week and I have had a great trip. The room is spotless, the housekeeping staff is very courteous and when they passed me in... more

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1 of 5 stars
cheeseheaddad   1 contribution
nebraska
Sep 11, 2007

I had a reservation for July 2, which I could not honor, as my wife was in the hospital. As I had made my reservation at holidayinnexpress.com, there was a charge for the first night as a cancellation penalty, but per holiday inn express, it is up to the individual hotel to honor. I called the hotel directly and was... more

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1 of 5 stars
eirinn827   2 contributions
tallahassee, fl
Aug 24, 2007 | Trip type: Couples

I am the type of person who knows what I like--Hiltons, some Double Trees & Marriots, etc--but I was working with my husband's money when I came upon this place on-line & made the mistake of thinking it was OK for a night or two. There were 6 COCKROACHES, a SPIDER, & SOMETHING ELSE that I've never seen before IN... more

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Holiday Inn Express Jacksonville Also Known As

  • Holiday Inn Jacksonville
  • Jacksonville Holiday Inn
Address: 11262 Old St Augustine Road, Jacksonville, FL 32257