I booked a room for an employee that does not smoke and was charged $150.00 because the maid said someone smoked in the room. Our employee said the room smelled awful when they arrived and the had to leave the window open all night. They also charged for a movie that they did not watch. I know this employee well... more

My sister and her husband had one room (june 15-22, 09) and I had one room (June 16-11, 09). We were all very pleased with the accommodations, the staff, the breakfast served. The rooms were very clean and comfortable, the staff all very courteous and caring and the breakfast very tasty. My preference on the breakfast would have been more... more

The room is clean, the service staff were very polite and courteous, and it was quiet. I slept like a baby! more

This is not a hotel -- this is all about the SCAM. Hidden charges, over-charges, contracts written in code, and a weekend "manager" incapable (unwilling) of making any kind of decisions to promote customer service. Blocked a group of rooms for a soccer tournament -- first truly negative experience in five years as hotel manager for our team! The initial... more

Not satisfied with our stay at all. Front desk staff seemed very cold. Even the owners, who were present some of the time, are not very friendly. Our biggest gripe was there are no refrigerators in the rooms. You can't store any drinks, water, leftovers AT ALL! more

I was very surprised to see all the bad reviews on this hotel when i went to write this review. Everything that has been said about this Holiday Inn Express was way different than what I experienced. From the minute I walked into the lobby they were there to take care of me. It was a quick check-in and their... more

As a priority club member and frequent stayer at Holiday Inn and Holiday Inn Express properties, I was totally dissatisfied with my stay. I made reservations thorugh Holiday Inn Express website. I was charged a deposit on a reservation without being ever informed that it would happen. This is done the morning of the arrival date - way befoe check... more

I had to read through these reviews and double-check to make sure this is the same address where the unsatisfied guests stayed. I am floored that a majority of people were so unhappy. I travel every week and I have had a great trip. The room is spotless, the housekeeping staff is very courteous and when they passed me in... more

I had a reservation for July 2, which I could not honor, as my wife was in the hospital. As I had made my reservation at holidayinnexpress.com, there was a charge for the first night as a cancellation penalty, but per holiday inn express, it is up to the individual hotel to honor. I called the hotel directly and was... more