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Holiday Inn Express Jacksonville East

3.0 of 5 53 Jefferson Road, Jacksonville, FL 32225 (Formerly St. Johns Suites)
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Certificate of Excellence 2014
Holiday Inn Express Jacksonville East
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Holiday Inn Express Jacksonville East
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79 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Barnegat, New Jersey
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Based on other Holiday Inn Express's this one needs a complete make over in the Room. Expectations were set based on experience which were clearly not met for this hotel. People are very friendly and the breakfast was good.

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IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Morris F, Thank you so much for your review of our hotel. I am pleased to note that you liked the friendly staff and good breakfast. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel in the area. I am sorry that the rooms did not live up... More 

Jacksonville, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2014

A luxurious feel without the big price tag! I love this hotel!! The staff is very friendly and knowledgeable. I had the good fortune to meet the Director of Sales as well as the General Manager, which does not happen often in hotels. They were both so warm and welcoming, and obviously care about the hotel and their guests. The... More 

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Atlanta, Georgia
14 reviews 14 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 13, 2014

I found myself in Jacksonville for training and in a rental car with a faulty transmission. Over the next 4 days, the training became more intense and the transmission less reliable (See my posting on Hertz Rental as to why I was still driving it). The hotel is extremely convenient to I-295 and the staff was very friendly. The staff... More 

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1 review
5 of 5 stars Reviewed December 11, 2014

The Holiday inn express is pretty convenient to my house, so I checked my in-laws in while they were visiting from up north. Little did I know that we would swap places for a few days, and I stayed there while they stayed at my house for the weekend. Ahhhhh.... A perfect staycation, and I liked the extras that the... More 

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1 review
5 of 5 stars Reviewed December 11, 2014

Our company scheduled an important meeting/training in one of the conference rooms. Upon arriving, parking was close to the front entrance, staff was very friendly with kind greetings and they were very helpful in showing me where to go. The conference room was clean and spacious, with plenty of room to move about and meet new people who had travelled... More 

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Bartow, Florida
Top Contributor
78 reviews 78 reviews
40 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 28, 2014

DId an "express deal" pay for a 2-1/2 star, 8+ rated east Jacksonville hotel and was given this Holiday Inn Express. I was concerned at first as this is at least the 3rd hotel name in that location (was a Comfort Suites, St. Johns' Suites) and neither had very high ratings - actually very low ones. I have refused to... More 

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Senior Contributor
40 reviews 40 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 4, 2014

Front desk attendants were friendly and helpful. Rooms were nice and clean. Beds and pillows were comfortable. Continental breakfast had many options to choose from. The guest computer was easily accessible and printing from it was free. It was close proximity to shopping and places to eat. Only downfall...it was further from the beach than we expected.

Was this review helpful? Yes 1
Columbus, Georgia
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 3, 2014

This hotel room was very clean and so spacious. I booked online, so I was a little skeptical however, when we arrived, the reservation process went through smoothly. The front desk staff was very helpful and even offered advice with cruise parking. The room had a sofa w/pull out, 2 large beds, a microwave and a refrigerator. There was a... More 

Was this review helpful? Yes 1
Top Contributor
56 reviews 56 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 28, 2014

Dee helped us get checked in and gave us directions to local establishments- very helpful! The front lobby has a great selection of snacks and essentials that are available for purchase. The room was very very clean and organized. The amenity kit has shampoo/conditioner/lotion from bath and body works. Awesome pool! Nice accommodations! Breakfast was included. I recommend!

Was this review helpful? Yes 1
Columbia, South Carolina
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 21, 2014

Stayed here on a special $69 plus tax rate through the great poker room a mile down the road BestBet. Came in town specifically to go there and was there most of my stay thus rarely in the room. The overall surrounding location is a little sketchy but didn't see anything to be concerned about. The property was nice and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Willie T, Thank you for taking the time to convey your comments regarding your recent experience with us. We value your opinions of how we hosted your stay. I am happy to see that you enjoyed your stay and appreciate the positive remarks on our hotel rates. Our goal is to make your stay the best it can be... More 

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Additional Information about Holiday Inn Express Jacksonville East

Address: 53 Jefferson Road, Jacksonville, FL 32225 (Formerly St. Johns Suites)
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Jacksonville East 3*
Number of rooms: 101
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Hotel Style:
#11 Business Hotel in Jacksonville
#12 Best Value Hotel in Jacksonville
#20 Family Hotel in Jacksonville

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