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Holiday Inn Express Jacksonville East

Certificate of Excellence
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53 Jefferson Road, Jacksonville, FL 32225 (Formerly St. Johns Suites)
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Holiday Inn Express Jacksonville East
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87 Reviews from our TripAdvisor Community

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Traveler rating
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31
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15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (29)
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    (19)
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Paducah, Kentucky
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed one night and the room was very clean. I was towing a uhaul and nothing was bothered. Parking lot well lit. Breakfast was good. Will visit again. Microwave in the room. My wife was with me and she is pickier than I am and she gave it a good rating as well.

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Bloomfield, New Jersey
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently returned from attending a Family Reunion for which I stayed at this hotel. First, this hotel is in a very odd location. You cannot see it from the Highway, therefore it is difficult to know where do you turn to get off the highway. It is behind a car dealership and you will only see the hotel sign... More 

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Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Thank you 50bdaygal for letting us know about your recent stay with us. I want to apologize for any inconvenience you experienced while staying at our property. Regarding the safe even thou we do not have safe's in the guest room we do have safety deposit boxes located at the front desk for no additional charge. I have contacted my... More 

Atlanta
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Yes, it's all true. This hotel is so fab. One of the best hotel stays I've had in recent months. The location you can't beat, right next to a major highway. There are plenty of restaurants around as well as shopping plazas. A mall is down the street as well. I was looking for a hotel that was close to... More 

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Alexandria, Virginia
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed May 27, 2015

When staying in Jacksonville, this is our hotel of choice for comfort, service, and price. The king rooms are beautifully decorated with a pony wall separating sleeping from sitting area. Mattress and pillows extremely comfortable even when staying several nights (usually two nights is my limit before back hurts, but not here). Breakfast is served. Parking easy. Staff always friendly... More 

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Manasquan, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 25, 2015

Booked the Holiday Inn Express in Jacksonville. This Hotel chain claims that they give you the "BEST PRICE GURANTEE" .......not happening!! We booked three night for May 2015 and found lower rates on the internet the same evening!! They say if you find the rate to be lower than the booked rate you get that lower rate plus one night... More 

Was this review helpful? Yes 1
Livingston nj
Level Contributor
210 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed March 17, 2015

This hotel is a typical modern, clean, well run Holiday Inn Express hotel. The staff is helpful and the breakfast average. If you are looking for a hotel in this area which is very convenient to I 295 this hotel should fulfill your needs!!!. SHARE ..

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Dustin B, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Thank you so much for taking the time to share your kind words about your stay here at the Holiday Inn Jacksonville East we look forward to serving you on your next visit to Jacksonville. Sincerely, Stephanie Hall Holiday Inn Express-Jacksonville East More 

New Bern, North Carolina
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed January 31, 2015

We have found all Holiday Inn Expresses must live up to a certain standard but this one comes a little short. The bed was not very comfortable and was right by the air conditioner. We were either cold or hot. We found a large amount of dust around the furniture. The refrigerated made noise all night. We also tried the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Ontour4444, Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It seems that we were not able to execute an exemplary hotel stay experience due to the quality of bed, dusty furniture, noisy refrigerator and breakfast... More 

Cato, New York
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 26, 2015

We go to the Gator Bowl every year and this is the most convenient hotel to stay at. We can get to the stadium in less then 10 minutes! The hotel is clean and very warm and welcoming. The staff is very accommodating and friendly.

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Barnegat, New Jersey
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed January 9, 2015

Based on other Holiday Inn Express's this one needs a complete make over in the Room. Expectations were set based on experience which were clearly not met for this hotel. People are very friendly and the breakfast was good.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Morris F, Thank you so much for your review of our hotel. I am pleased to note that you liked the friendly staff and good breakfast. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel in the area. I am sorry that the rooms did not live up... More 

Jacksonville, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 18, 2014

A luxurious feel without the big price tag! I love this hotel!! The staff is very friendly and knowledgeable. I had the good fortune to meet the Director of Sales as well as the General Manager, which does not happen often in hotels. They were both so warm and welcoming, and obviously care about the hotel and their guests. The... More 

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