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Holiday Inn Express Jacksonville East

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53 Jefferson Road, Jacksonville, FL 32225 (Formerly St. Johns Suites)
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Holiday Inn Express Jacksonville East
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Holiday Inn Express Jacksonville East
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83 reviews from our community

Traveler rating
    37
    35
    6
    3
    2
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30
10
5
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manasquan, New Jersey
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Booked the Holiday Inn Express in Jacksonville. This Hotel chain claims that they give you the "BEST PRICE GURANTEE" .......not happening!! We booked three night for May 2015 and found lower rates on the internet the same evening!! They say if you find the rate to be lower than the booked rate you get that lower rate plus one night... More 

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Livingston nj
Top Contributor
182 reviews 182 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is a typical modern, clean, well run Holiday Inn Express hotel. The staff is helpful and the breakfast average. If you are looking for a hotel in this area which is very convenient to I 295 this hotel should fulfill your needs!!!. SHARE ..

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Dustin B, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Thank you so much for taking the time to share your kind words about your stay here at the Holiday Inn Jacksonville East we look forward to serving you on your next visit to Jacksonville. Sincerely, Stephanie Hall Holiday Inn Express-Jacksonville East More 

New Bern, North Carolina
Top Contributor
65 reviews 65 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed January 31, 2015

We have found all Holiday Inn Expresses must live up to a certain standard but this one comes a little short. The bed was not very comfortable and was right by the air conditioner. We were either cold or hot. We found a large amount of dust around the furniture. The refrigerated made noise all night. We also tried the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Ontour4444, Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It seems that we were not able to execute an exemplary hotel stay experience due to the quality of bed, dusty furniture, noisy refrigerator and breakfast... More 

Cato, New York
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 26, 2015

We go to the Gator Bowl every year and this is the most convenient hotel to stay at. We can get to the stadium in less then 10 minutes! The hotel is clean and very warm and welcoming. The staff is very accommodating and friendly.

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Barnegat, New Jersey
Top Contributor
58 reviews 58 reviews
10 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed January 9, 2015

Based on other Holiday Inn Express's this one needs a complete make over in the Room. Expectations were set based on experience which were clearly not met for this hotel. People are very friendly and the breakfast was good.

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IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Morris F, Thank you so much for your review of our hotel. I am pleased to note that you liked the friendly staff and good breakfast. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel in the area. I am sorry that the rooms did not live up... More 

Jacksonville, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2014

A luxurious feel without the big price tag! I love this hotel!! The staff is very friendly and knowledgeable. I had the good fortune to meet the Director of Sales as well as the General Manager, which does not happen often in hotels. They were both so warm and welcoming, and obviously care about the hotel and their guests. The... More 

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Atlanta, Georgia
Contributor
15 reviews 15 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 13, 2014

I found myself in Jacksonville for training and in a rental car with a faulty transmission. Over the next 4 days, the training became more intense and the transmission less reliable (See my posting on Hertz Rental as to why I was still driving it). The hotel is extremely convenient to I-295 and the staff was very friendly. The staff... More 

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jax
1 review
5 of 5 stars Reviewed December 11, 2014

The Holiday inn express is pretty convenient to my house, so I checked my in-laws in while they were visiting from up north. Little did I know that we would swap places for a few days, and I stayed there while they stayed at my house for the weekend. Ahhhhh.... A perfect staycation, and I liked the extras that the... More 

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1 review
5 of 5 stars Reviewed December 11, 2014

Our company scheduled an important meeting/training in one of the conference rooms. Upon arriving, parking was close to the front entrance, staff was very friendly with kind greetings and they were very helpful in showing me where to go. The conference room was clean and spacious, with plenty of room to move about and meet new people who had travelled... More 

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Bartow, Florida
Top Contributor
77 reviews 77 reviews
38 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed November 28, 2014

DId an "express deal" pay for a 2-1/2 star, 8+ rated east Jacksonville hotel and was given this Holiday Inn Express. I was concerned at first as this is at least the 3rd hotel name in that location (was a Comfort Suites, St. Johns' Suites) and neither had very high ratings - actually very low ones. I have refused to... More 

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