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Holiday Inn Express Jacksonville East

Certificate of Excellence
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53 Jefferson Road, Hwy 9A & Atlantic Blvd, Jacksonville, FL 32225 (Formerly St. Johns Suites)
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1 room 1 adult
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Holiday Inn Express Jacksonville East
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125 Reviews from our TripAdvisor Community

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A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago via mobile

We are currently on our second night of a five night stay and are attending a Pastor's Conference. We left early this morning after breakfast and returned late this evening to find that our room had not been cleaned. When we reported this and our dissatisfaction to the front desk clerk, she was very nice and apologetic and got us... More 

Helpful?
Thank A TripAdvisor Member
Corona, California
Level Contributor
127 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

It was right off the highway. Needed some upgrades, but for the 1 night I stayed there it was fine. The area is not great, but you can venture out. The rooms were comfortable, typical HIE. Shower and bathroom definitely need an upgrade. I might consider staying there again, but it is a little further from downtown that I wanted... More 

Helpful?
Thank Michael G
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

The hotel facility itself is nice. The hotel looks clean. The rooms are very clean. I didn't have any maintenance issues. The major problem I have with this hotel are the employees laziness. I have never stayed at a hotel where they won't deliver to the room. I was all willing to tip them when they brought the menus I... More 

Helpful?
Thank Zac S
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Zac S Thank you for taken the time out of your busy schedule to complete a survey about your stay. I have spoken to the appropriate department regarding the issue you encounter doing your stay and they are being addressed. I would like to speak to you about the issue please contact me at your earliest convenience. I look... More 

Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 10, 2015

I was in the Jacksonville area for two nights on business and I enjoyed this hotel. It is centrally located (20 min. from Ponte Vedra Beach, 20 minutes from downtown Jacksonville) so you get the convenience of being on a main highway without the aggravation of being in the city. They offer plenty of free parking and the breakfast in... More 

Helpful?
Thank sharknado523
Estero, Florida
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed December 8, 2015

If you familiar with the brand and like it, then you will have no problem staying at this hotel. It's a little difficult to find as the access road is obscure. The hotel is clean and comfortable. It;s in a good location between downtown and the beaches with easy access to main roads.

Helpful?
Thank 515mike
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear 515mike, I appreciate your post regarding your recent stay with our hotel. Our goal has always been to provide our guests with the best hospitality service and I am glad your stay was comfortable. Thank you for noting the cleanliness of our property and for noting our good location. I am sorry, though, for any difficulty you had in... More 

Monroe, North Carolina
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 2, 2015

This hotel is very good overall. Rooms are good size, clean and modern. Pool area is very good. I would have given 4 or 5 stars except that desk service was perfunctory; there was no recognition of IHG membership. Breakfast was good but hotel is not close to any attractions or restaurants. It is easily accessible off I-295 which makes... More 

Helpful?
Thank James W
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear James W, Thank you for your feedback and for being an IHG Rewards Club member. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the pool, room and cleanliness. However, we’re sorry we fell below your expectation regarding the front desk service which was unacceptable. We... More 

Salt Lake, Utah
Level Contributor
284 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed November 18, 2015

This hotel has only recently become part of the Holiday Inn Express group. It totally lived up to my expectations of Holiday Inn Express. The room was big and comfortable. Everything was very clean. The breakfast area was large and well staffed. The breakfast bar was easy to access and spread out so there were no pile ups waiting to... More 

Helpful?
Thank beachbird123
Bradenton, Florida
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 1, 2015

We had booked two adjoining rooms over the internet. Other than a slight snafoo with the adjoining rooms, the visit was perfect. The front desk staff immediately and kindly corrected all internet mistakes. Although adjoining rooms were filled, we were able to have King rooms directly across from one another. We were graciously given early check in which helped immensely... More 

Helpful?
Thank AlroMilo
Nashville, Tennessee
1 review
5 of 5 stars Reviewed September 15, 2015

we had an excellent stay as it was a very clean room with a great breakfast with plenty of hot choices. There were Pan Cakes offered every night from 8:00 pm to midnight and tea & coffee was available 24 hours.

Helpful?
Thank Issar99
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Thank you for your kind words I will share your comment's with the staff we hope to see you again here at eh Holiday Inn Express Jax east on your next trip to Jacksonville Florida. More 

Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 13, 2015

We were greeted by Shaun when we checked in around 8pm on Saturday evening. She was very pleasant and sweet to my children. As we went up the elevator my husband and I both complimented that we were pleased with her kind service. Our room was clean and as advertised. The bathroom was clean and even had Bath & Body... More 

Helpful?
2 Thank CjaneBhappy
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