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Fairfield Inn & Suites Jacksonville West/Chaffee Point

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561 Chaffee Point Blvd, Jacksonville, FL 32221
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Fairfield Inn & Suites Jacksonville West\/Chaffee Point
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135 Reviews from our TripAdvisor Community

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Chapin, Illinois
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This location was a good halfway point on our drive from Fort Lauderdale, FL, to Columbia, SC. Our cruise was wonderful, but we enjoyed the quiet and comfortable location in Jacksonville to begin our recuperation. My husband and I enjoyed the hot tub (although it could have been hotter) and the complimentary breakfast. The hotel is clean, bright, and inviting.

Helpful?
1 Thank dmuzikmom
Paris, France
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed December 25, 2015 via mobile

The rooms seems old, the hotel could be better if renewed. The rooms are big enough but in a old style. The restaurant is good and they can make late service if asked so. A little bit far from the downtown

Helpful?
2 Thank Lara P
Chervon S, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review

As General Manager of the property, I want to apologize first and foremost for us dropping the ball during your resent at our property. We take pride in ourselves in providing the best possible lodging experience one could have while traveling and we failed you. I am going to take forward this to the appropriate team members & manager to... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 23, 2015 via mobile

Stayed over while visiting friends& family in the area. The staff was excellent, friendly and customer centric. The room was comfortable and clean. It was also conveniently located near I-10 and I- 295. There is also a Cracker Barrel nearby which serves breakfast and other great fixings.

Helpful?
1 Thank Nessaman
Chervon S, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review

We are delighted to know that your stay with us was great. Customers like yourself make our jobs worth wild. We appreciate the comment and are looking forward to accommodating your travel needs in the future More 

Butler, Pennsylvania
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 19, 2015 via mobile

Modern clean Fairfield Inn. Good workout room. Not a bad location with some stores nearby. Staff was ok. Breakfast was ok but probably below Marriott standards in my opinion. Had to ask for plates. Nearly out of hot food at 8:00?

Helpful?
1 Thank billfrompa2015
Chervon S, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review

Thank you for staying with us, we hope meet exceeded your expectations and provided you with a great place to stay. More 

New England
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed November 6, 2015

Here's a couple of surprises, one of the elevators smelled awful like someone had left spilled milk until it curdled. The bottom of the steam plates for the breakfast bar were coated with slime (see the picture I took), the toaster was broken only toasting on one side (pic), the a/c in the room was broken and spit out cool... More 

Helpful?
2 Thank justvisiting_9
Chervon S, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review

Wrong location More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 23, 2015 via mobile

Wonderful stay and a courteous staff made my stay a great one. Thank you for the great service. I only wish the WiFi was better. It was not reliable or fast enough to use for video streaming in the room I stayed in.

Helpful?
1 Thank ALICE W
Chervon S, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review

One behalf of myself as the General Manager and the staff we are delighted to hear yhat your stay with us was well worth it, We look forward to seeing you again on your next visit to the Jacksonville area. Feel free to contact us in the future so can accomodate your lodging needs again. Vr. Chervon Screen General Manager... More 

North Carolina
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 13, 2015

Stopped after long day on the road. Close to Cracker Barrell. Clean room. Decent breakfast in morning. Bananas were too green to eat. Also would be nice to have rasin brand as cereal choice. Good coffee.

Helpful?
1 Thank sanpat4
Chervon S, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review

Dear Mr. Sanpat24 We do apologize the inconvenience that you encountered with your stay here with us, I want to truly apologize for this and want to let you know that as the General Manager I take your comment very serious. I would like to extend my hand out to you and let you know that if there is anything... More 

Savannah
Level Contributor
110 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed September 18, 2015

It’s a long way to Tallahassee down I-10. It’s a long way to Savannah too. I suppose when you’re caught in between, and evening is coming on, this Fairfield on Chaffee Point Blvd in west Jacksonville, just off the interstate, is as good as any spot to alight and rest and search for dinner. The dinner pickings are slim, like... More 

Helpful?
3 Thank Wladovich
FFISJaxGM, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review

Thank you or allowing us to be that halfway resting spot for your travels, we do apologize for the limited eating choices and we are working with the chamber to allocate space for an upcoming Zaxby's and Roadhouse near there property. I am delighted to hear that the morning breakfast and my staff were accommodating and pleasant for you. Hopefully... More 

florida
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 15, 2015

Jennifer was fantastic. Big help. Property is located very conveniently to highway. many restaurants to choose from. Staff was very friendly and helpful for our business needs. would recommended for travels in north Florida.

Helpful?
Thank travelingman024
FFISJaxGM, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review

Thank you for the wonderful comments regarding your stay here with us, we truly appreciate you and your family allowing us to accommodate your travel needs. We look forward to serving you and the family again. Vr. Chervon Screen More 

2 reviews
5 of 5 stars Reviewed August 22, 2015 via mobile

Very friendly staff.. Jennifer was wonderful. The breakfast was awesome and with very unexpected selections. Ginger went out of her way to make sure my children with food restrictions had something they liked and could eat. A gentleman that was working on the pool named Larry was extremely friendly and played with my kids. Over all it was a very... More 

Helpful?
Thank Kandace M
FFISJaxGM, Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review

Thank you so much for your wonderful review! I will be sure to let all of our associates know about your wonderful feedback! We hope to see you again on your next visit to Jacksonville! More 

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