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Homewood Suites by Hilton Jacksonville Downtown/Southbank

Certificate of Excellence
3.0 of 5
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1201 Kings Avenue, Jacksonville, FL 32207
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1 room 1 guest
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Homewood Suites by Hilton Jacksonville Downtown\/Southbank
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252 Reviews from our TripAdvisor Community

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Traveler rating
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    37
    13
    7
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100
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (252)
  • Mar-May only
    (59)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (60)
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Pittsburgh, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The hotel is well located to downtown Jacksonville and very clean. Staff however need additional training. I reserved a non-smoking room yet was placed in a smoking room; the front desk said that was the only room left that night. This was extremely poor planning on their part as I am a Hilton Diamond; I need to accumulate 40 stays/year... More 

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Thank... More 

Murfreesboro, United States
5 of 5 stars Reviewed 4 days ago NEW

This hotel checked all the boxes. Clean, good food, efficient staff, great business office to work in, and it feels more like "home" when you have to be gone so much for business travel. If I had to do a thumbs down on anything, it would be something out of their control. It is the work on the interstate system... More 

Review collected in partnership with Homewood Suites by Hilton

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West Palm Beach, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here when we were going to a football game. Very close to Everbank field and there was a train stop right at the hotel. The hotel was very clean...highly recommend. Nice complimentary breakfast.

Review collected in partnership with Homewood Suites by Hilton

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Greenville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is a descent hotel if you are passing through Jacksonville FL. It was kinda off in a secluded area by the convention center I believe. If you are looking to be near the landing it's only a 5 min drive across the river. Don't try to put more than 4 or 5 ppl in the rooms b/c there is... More 

Review collected in partnership with Homewood Suites by Hilton

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Tallahassee, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel property, the 'dinner' was pretty good, breakfast was fine as well, front desk staff is helpful but slightly unfriendly, and $10 for parking was unnecessary. Great location - walking distance to many restaurants and good access to major roads.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for your review of the Homewood Suites Jacksonville Downtown Southbank. We appreciate all feedback, positive and negative, as we use this information to better accommodate our guests. Again, thank you and do hope that you will return in the future. Best Regards, Jacque Conley General Manager More 

Valdosta, Georgia
Level Contributor
126 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a night on business, short stay. The hotel is joined to a Hilton Garden Inn and both share a PAID parking deck. My arrival was fairly late but the front desk clerk was very helpful in getting me checked in after Hilton's system somehow cancelled my stay. The room was your Hilton Quality room... Good. Kitchenette, silverware,... More 

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for taking the time to leave a comment about our hotel. I apologize that your stay was interrupted by the trains passing in the night. Your feedback will help us to address these areas and provide better service in the future. We hope you will consider staying with us if you return to the area. Best Regards, Jacque... More 

Stafford, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel is very nice. The staff was very friendly. It is in a great location. We were able to get to most food location and the stadium in less than 5 minutes. The room is very spacious with a full kitchen. The complimentary breakfast was good and had a good variety.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you so much for taking the time to write a review of the Homewood Suites Jacksonville Downtown Southbank. We appreciate your positive feedback and look forward to welcoming you back in the future. Jacque Conley General Manager More 

Ocala, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Mersida at the front desk was the best in Guest Services of anyone I have encountered at Hilton or Marriott properties. She was always prompt and courteous answering questions, providing suggestions and diligent in correcting a billing mistake made to my credit card. She welcomed guests as they came through the door making them immediately feel welcome. Mersida embodies what... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for your review and wonderful comments regarding Mersida. I couldn't agree more and feel that she is a true asset to us at the Homewood Suites Jacksonville Downtown Southbank. Thank you again and hope to welcome you back soon. Jacque Conley General Manager More 

Lake Worth, FL, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stopped over on our way home from visiting friends. It was a pleasant and efficient stopover - very comfortable and restful stop-over to break 2 days of drive. Highly recommended new hotel well situated close to the riverwalk. Wish we could have stayed longer!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

We are thrilled to see that you called the Homewood Suites Jacksonville Downtown Southbank your second home! We strive to provide a "at home" atmosphere and it sounds like we hit our mark. Thank you again for your kind words and hope your travels bring you to us again in the future. Jacque Conley General Manager More 

Boca Raton, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The comfort of the hide a bed in the suite is not the best, the internet access was not great and the hotel could have had a better selection of food items available for sale in the lobby. But everything else about this hotel is top notch. We stayed there twice in a week. Once on our way to Myrtle... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for your recent review of the Homewood Suites Jacksonville Downtown Southbank. I apologize that the pull out sofa was not comfortable and that your internet connection was not optimal. However, we are very happy that you enjoyed everything else with your stay. We hope you come back to visit soon! Jacque Conley General Manager More 

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