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Homewood Suites by Hilton Jacksonville Downtown/Southbank

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1201 Kings Avenue, Jacksonville, FL 32207
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Homewood Suites by Hilton Jacksonville Downtown\/Southbank
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291 Reviews from our TripAdvisor Community

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USA
Level Contributor
200 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As I've mentioned as a preamble to every review I've written I travel extensively for business and have been doing so for more than 30 + years. I have a few mandatory requirements when traveling for business and I've found after decades of travel that I can consistently rely on Marriott and Hilton to meet them almost all the time.... More 

Helpful?
Thank P K
TGomez2, Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you very much for staying with us and for taking the time to post a review for our Hotel. Best Regards, More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Reserved a nonsmoking room and all they had available was a disgusting smoking room. I demanded they find me another hotel. They of course said the only hotel available was a much cheaper one. I called the nicer Hyatt and they of course had availability. So not only are they incompetent, the front office manager, William Peterson, lied to me.... More 

Helpful?
Thank VinceY69
TGomez2, Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you so much for taking the time to post a response for our hotel. We use these reviews to understand what customers like about their stay, and what we need to do to improve. If you would like to discuss your experience further, please feel free to contact me directly. Kindest regards, More 

fayetteville,nc
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

we were in town to attend a concert and this was our hotel for the weekend. i chose it because they allowed smoking in certain rooms, and smokers need to have a place to stay, too. i cannot say enough positive words about the staff and personnel. they welcomed us, tried to help us find someone to repair our flat... More 

Helpful?
Thank jordanthebeagle
TGomez2, Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for choosing our hotel! Really appreciate you taking the time to write a review. Kind regards, More 

Washington
Level Contributor
258 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here Wednesday night for a business engagement in Jacksonville the next day. It was late in the evening when I arrived. I parked in the parking garage and I must say they need better signage because I went to the elevator and went up each floor to find that it did not lead to the hotel. In fact the... More 

Helpful?
Thank Mike G
Florida
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Check-in and Room: We used the app and were able to pick our own room on a high floor. We did have to change rooms a few times though from the 8th to the 6th and finally to the 5th floor because the first two rooms smelled of smoke severely (even though the room was a nonsmoking room). Highly suggest... More 

Helpful?
Thank Sammyjb19
Raleigh NC
Level Contributor
230 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

It is an unusual setup where this hotel is attached to a Hilton Garden and the share the same pool. They charge for parking per night. The parking garage has a walkway to the sky tram station on Kings Ave. There is also a railroad track nearby and the train is very loud. The room was clean, the bed was... More 

Helpful?
Thank steve1975
nj
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here for the Tax-slayer bowl. Allison at the front desk was very helpful in making my reservation. other staff friendly and helpful as well. Nice roomy, clean suites with efficiency kitchen. Breakfast buffet with nice selection included. Coffee available all day (unless they run out which they did on one day) Should make sure to have luggage carts... More 

Helpful?
Thank 3girls3
York, Pennsylvania, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 18, 2015 via mobile

The overall feel of the hotel is pleasant and inviting. The rooms are comfortable and spacious with the right amount of amenities to keep you comfortable for your trip. You absolutely unequivocally must get a room on the pool side if you are a light sleeper. I stayed for a week and a half on business and only slept a... More 

Helpful?
Thank Timothy M
Palm Bay, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 15, 2015

I have stayed at numerous hotels over the year. The staff was friendly and helpful, and the room was wonderful. I particularly enjoyed how you did the showers in this hotel. Instead of putting in a prefit tub shower combo, loved the floor to ceiling solid material. Fit and finish were sharp. Well done and thanks for a great visit.... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Chris M
Apopka, Florida
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 8, 2015

Our suite had a king size bed and an open up sofa bed in a separate room which is ideal for a family of 2 adults and 2 children (ages 9 and 13) and has a small balcony. This particular room is very spacious, has a full size refrigerator/freezer, dishwasher, stove, dishes, silverware, etc. A free regular breakfast is served... More 

Helpful?
Thank mellam20
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