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All 130 Jacksonville hotels

Homewood Suites by Hilton Jacksonville Downtown/Southbank

3.0 of 5 Hotel   |   1201 Kings Avenue, Jacksonville, FL 32207
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76%
Ranked #33 of 130 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Carlos R tampa, United States
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180 reviews from our community

Traveler rating
    100
    38
    27
    10
    5
See reviews for
72
22
15
53
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
tampa, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Rebecca and Jacque are the names I remember but everyone was great including the new girl working at the front desk. Hotel was clean, staff friendly, very quite for a hotel next to the interstate, park rate of $10 is a steal compared to other cities, and close to plenty of restuarants

Review collected in partnership with Homewood Suites by Hilton

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Coral Springs, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Homewood Suites was very clean, the staff was very friendly,the rooms were very big with all your home amenities. I stayed here for a business but would definitely stay for leisure. Cant go wrong with the free breakfast and manager dinner.

Review collected in partnership with Homewood Suites by Hilton

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Fort Walton Beach, Florida
1 review
2 of 5 stars Reviewed 2 weeks ago

On the first night we got in late and there were not sheets to the pullout sofa. I called down and they said they would send some up and they never arrived. On night two we found ants in the room on the floor and on the sofa. I called to see about a vacuum. They sent up a vacuum... More

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Colorado Springs, Colorado
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel was nice even though they were in the process of remodeling. The breakfast was a standard continental breakfast and the staff was very helpful and friendly. The location was not ideal and the surrounding area was not the most appealing. The biggest setback to this hotel was the proximity to the train track. We were on the Kings Road... More

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Camden, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

The hotel staff is wonderful. The pool area is nice too. The fitness center is okay. The stains and worn furniture in the suites was very disappointing. The nice thing about the room is that it did have a balcony. Since they let me check in early I didn't complain but it would be nice if they'd update the furniture... More

Review collected in partnership with Homewood Suites by Hilton

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Severn, Maryland
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

Every staff encounter was consistently positive. Each staff member seemed to enjoy their job. The level of customer service my family received was better than what we have experienced at higher end hotels like JW Marriotts without the luxury price. Oliver in housekeeping, Gwen and Gina in the breakfast area and Shelby and Madieres (sorry for the spelling) at the... More

Review collected in partnership with Homewood Suites by Hilton

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Charleston, South Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 3, 2014

We stopped in Jax for two nights before heading further South and we're bummed to see the location wasn't very appealing. The pool was also closed, so the kids weren't able to enjoy that. The hotel manager did offer that we could walk to another hotel, but who wants to do that? Had the hotel informed me in advance, of... More

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for taking the time to leave a comment about our hotel. I apologize that your stay was not to the standard that you have come to expect from a Hilton brand. Your feedback will help us to address these areas and provide better service in the future. We hope you will consider staying with us if you return... More

2 reviews
3 of 5 stars Reviewed July 30, 2014

This hotel has good amenities, however the service, especially at breakfast was sub-standard. The tables were dirty, there wasn't enough silverware, and plates. For the number of people staying at the hotel there were clearly not enough staff working. The room was decent, but had an odor.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

First of all, thank you for your candid feedback regarding your recent stay with us. I apologize that we did not meet expectations with regard to your breakfast experience. I am always looking for reviews to provide insight into our guest experience and how we can improve. Thank you again for your feedback and I invite you back to stay... More

Orlando, United States
1 review
4 of 5 stars Reviewed July 30, 2014

The room was clean and very family friendly. The room was so big we all just hung out and had a great time seeing everyone. Make sure you book the suite with a divided bedroom and front room. If you have kids they can play DVDs and be in one room and the adults can be in another room.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for your review. We are happy to hear that you and your family enjoyed your stay. We look forward to welcoming you back soon! Jacque Conley General Manager More

Hollywood, Florida, United States
1 review
5 of 5 stars Reviewed July 29, 2014

Comfortable, clean. Staff was friendly and helpful. Room was excellent. Housekeeping staff was very helpful and accommodating. Front desk staff was courteous and friendly. I would definitely stay here again in the future.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for your comments regarding your recent stay at the Homewood Suites Jacksonville Downtown Southbank. We were happy to hear that you enjoyed your stay and our hotel. We hope to see you again soon! Jacque Conley General Manager More

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Additional Information about Homewood Suites by Hilton Jacksonville Downtown/Southbank

Address: 1201 Kings Avenue, Jacksonville, FL 32207
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Jacksonville Downtown/Southbank 3*
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Also Known As:
Homewood Suites By Hilton Jacksonville Downtown/Southbank Hotel Jacksonville

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