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Homewood Suites by Hilton Jacksonville Downtown/Southbank

Certificate of Excellence
3.0 of 5
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1201 Kings Avenue, Jacksonville, FL 32207
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Homewood Suites by Hilton Jacksonville Downtown/Southbank
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Ranked #30 of 130 Hotels in Jacksonville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Virginia R Boca Raton, United States
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243 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • Portuguese first
  • Any
English first
  • All months
    (243)
  • Mar-May only
    (59)
  • Jun-Aug only
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Boca Raton, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The comfort of the hide a bed in the suite is not the best, the internet access was not great and the hotel could have had a better selection of food items available for sale in the lobby. But everything else about this hotel is top notch. We stayed there twice in a week. Once on our way to Myrtle... More 

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Gulf Breeze, Fl
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

NOT happy with room having damp carpets! Water was off for 3-4 hours, just note under door. Offer free parking or something! Advise guest room will be very NOISY with elevator. Did not sleep 2 nights in a row! No more rooms available!

Review collected in partnership with Homewood Suites by Hilton

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New Jersey
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was in Jacksonville for business and arrived late to the hotel. The hotel is fairly easy to find and they have ample parking. There is a secure parking garage with space reserved for hotel guests on the ground floor. The lobby is clean and check in took about 3 minutes. The rooms are clean and spacious. In the room... More 

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Montpelier, VT, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

I booked this hotel because it offers the home away from home features like full eat in kitchen and lounging area for company. I also liked that they provided 2 meals a day which meant I didn't have to buy much food. Even when I ate my store bought food in my room, I would often come downstairs to get... More 

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Waycross, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent property! Ms Jacque Conley manager was there to greet us and make us feel welcome. Mersida at front desk is the best. Moe and Gwen cared for the evening meal and reception as well as the hot breakfast in the morning. Great location near downtown with a great choice of restaurants.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Our family has been loyal to the Hilton family for many years and have come to expect excellence from their hotels. This particular hotel is very nice in regards to roominess and cleanliness. My only complaints would be the daily parking fee, which seems completely unnecessary considering the parking deck was only occupied by hotel guests during our stay, and... More 

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Savannah, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

You will not be disappointed with your stay here. I will indeed be back. When we arrived it was love at first site. The hotel lobby is absolutely beautiful. My favorite thing about this hotel was the suite itself. Come in and settle down because you will feel like you are home. No need to bring silver ware nor cook... More 

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Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 weeks ago

This was a last minute reservation. The rep was able to find a near by hotel and I was able to use my hilton honors points which came in handy. Location was a little hard to find but we enjoyed the stay. It was comfortable as being at home. Yes, we would stay at any of the Homewood Suites.

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West Palm Beach, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

In our room there was noise from trains, construction and auto and truck traffic. They even had free ear plugs in the dresser. Also have to pay for parking and the location is not ideal anyway. Room and appointments were fine. Pool, spa, and exercise room was acceptable. Breakfast was as expected when they say hot breakfast.

Review collected in partnership with Homewood Suites by Hilton

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JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

I'm sorry we were not able to provide you with a great experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback regarding noise. Your comments will help us to correct these issues. We hope you will consider staying with us the next time you are in the area. Thank you, Jacque Conley... More 

Jacksonville Florida, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stay in this particular hotel at this particular location every year. We are consistently pleased with the services and the amenities. The only downside.....the quality of the complimentary breakfast and dinners are declining every year.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for taking the time to post a review! We hope to see you back soon. Kind regards, More 

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