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All 131 Jacksonville hotels

Homewood Suites by Hilton Jacksonville Downtown/Southbank

3.0 of 5 Hotel   |   1201 Kings Avenue, Jacksonville, FL 32207
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77%
Ranked #29 of 131 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Montrese G Severn, Maryland
  • Overview
  • Reviews (176)
  • Photos (34)
  • Similar Hotels
  • Amenities
  • Q&A (1)
  • Room tips (31)
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176 people have reviewed this hotel

Traveler rating
    98
    37
    27
    9
    5
See reviews for
71
22
14
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Camden, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

The hotel staff is wonderful. The pool area is nice too. The fitness center is okay. The stains and worn furniture in the suites was very disappointing. The nice thing about the room is that it did have a balcony. Since they let me check in early I didn't complain but it would be nice if they'd update the furniture... More

Review collected in partnership with Homewood Suites by Hilton

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Severn, Maryland
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every staff encounter was consistently positive. Each staff member seemed to enjoy their job. The level of customer service my family received was better than what we have experienced at higher end hotels like JW Marriotts without the luxury price. Oliver in housekeeping, Gwen and Gina in the breakfast area and Shelby and Madieres (sorry for the spelling) at the... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Charleston, South Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stopped in Jax for two nights before heading further South and we're bummed to see the location wasn't very appealing. The pool was also closed, so the kids weren't able to enjoy that. The hotel manager did offer that we could walk to another hotel, but who wants to do that? Had the hotel informed me in advance, of... More

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for taking the time to leave a comment about our hotel. I apologize that your stay was not to the standard that you have come to expect from a Hilton brand. Your feedback will help us to address these areas and provide better service in the future. We hope you will consider staying with us if you return... More

2 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel has good amenities, however the service, especially at breakfast was sub-standard. The tables were dirty, there wasn't enough silverware, and plates. For the number of people staying at the hotel there were clearly not enough staff working. The room was decent, but had an odor.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

First of all, thank you for your candid feedback regarding your recent stay with us. I apologize that we did not meet expectations with regard to your breakfast experience. I am always looking for reviews to provide insight into our guest experience and how we can improve. Thank you again for your feedback and I invite you back to stay... More

Orlando, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The room was clean and very family friendly. The room was so big we all just hung out and had a great time seeing everyone. Make sure you book the suite with a divided bedroom and front room. If you have kids they can play DVDs and be in one room and the adults can be in another room.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for your review. We are happy to hear that you and your family enjoyed your stay. We look forward to welcoming you back soon! Jacque Conley General Manager More

Hollywood, Florida, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Comfortable, clean. Staff was friendly and helpful. Room was excellent. Housekeeping staff was very helpful and accommodating. Front desk staff was courteous and friendly. I would definitely stay here again in the future.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for your comments regarding your recent stay at the Homewood Suites Jacksonville Downtown Southbank. We were happy to hear that you enjoyed your stay and our hotel. We hope to see you again soon! Jacque Conley General Manager More

Savannah, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel with very friendly staff! The room was spacious with a full sized refrigerator. They have a parking garage in very close proximity. I will definitely stay here again. The hotel is close to the waterfront and St. John's Center. The free Wi-Fi comes in handy.

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for your recent review of our property. We are so glad you enjoyed your stay with us! We look forward to welcoming you back in the future. Jacque Conley General Manager More

Savanah, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I was very pleased with this hotel. Very clean ad it was actually a non-smoking room (no smell). The complimentary meals were tasty. clean poor and even with renovations in progress the place was lovely. Staff was always pleasant and helpful which these days is not the norm.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for your kind words and great review of our Homewood Suites Jacksonville Downtown Southbank. We look forward to welcoming you back! Jacque Conley General Manager More

Gainesville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel was so clean I could not believe it. Our room was so clean that it felt like we could eat off the floor if we had to. And I am a person that disinfects with Lysol wipes before using counters, etc. I have stayed at Ritz Carlton before and this hotel was cleaner than that. Really made the... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for taking the time to post a review of our Homewood Suites Jacksonville Downtown Southbank. I am thrilled to hear that your room was so clean that you felt you could eat off the floor! Thank you again for your kind words and hope to see you again soon! Jacque Conley General Manager More

Jacksonville Florida, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Homewood Suites is always our first choice when choosing a hotel for our family. Accommodations such as the kitchen, complimentary breakfast, free Wi-Fi and managers dinners really fit our budget and needs. The hotel staff are always friendly and very knowledgeable as well.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review

Thank you for your kind review of the Homewood Suites Jacksonville Downtown Southbank. We are thrilled that you love our hotel! We hope to see you again soon! Best Regards, Jacque Conley General Manager More

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Additional Information about Homewood Suites by Hilton Jacksonville Downtown/Southbank

Address: 1201 Kings Avenue, Jacksonville, FL 32207
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Jacksonville Downtown/Southbank 3*
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Also Known As:
Homewood Suites By Hilton Jacksonville Downtown/Southbank Hotel Jacksonville

34 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#11 Business Hotel in Jacksonville #22 Family Hotel in Jacksonville
Hotel Class
Official Description (provided by the hotel)
The uniquely designed Homewood Suites by Hilton Jacksonville Downtown/Southbank hotel is located in the trendy San Marco/Downtown area of Jacksonville, FL and only 20 minutes from the Jacksonville International Airport. The hotel is adjacent to the Jacksonville Skyway rapid transit system to facilitate your commute. The Homewood Suites by Hilton is the perfect temporary housing venue for either short or extended stays. ... more   less 
Number of rooms
98

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Homewood Suites by Hilton Jacksonville Downtown/Southbank and other travelers.
1 question

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Questions? Get answers from Homewood Suites by Hilton Jacksonville Downtown/Southbank staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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