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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach

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2040 Mayport Road, jacksonville, Jacksonville, FL 32233
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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
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112 reviews from our community

Traveler rating
    55
    33
    12
    4
    8
See reviews for
49
22
3
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Athens
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First of all, we can't stay enough about how clean the hotel was and how pleasant and hard-working all of the employees were from front desk to cleaning staff to breakfast staff. (Eleshia was particularly friendly and helpful.) This property manager is doing something right and knows how to hire good people. We booked through a 3rd party which reveals... More 

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Meeksmom, Thank you so much for taking the time to post a review on your recent stay with us. I am so pleased to hear that your experience with all of our staff was great. I am also happy to hear that the hotel was within a reasonable distance to the places you were looking for. I will be... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Exactly what I was hoping for. We booked the jacuzzi room, and it was all nice and seemingly clean. Staff was very helpful. Realized we weren't going to make into town the original first night of the trip so I called ahead to make sure our reservations were kept and there were no problems! Overall, it was a great stay.

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Christian M, Thank you for taking the time to post a review on your recent stay with us. I am pleased to hear that you had a great stay. It was certainly our pleasure to hold the room for you for your late arrival. I will be sure to pass your kind words on to our staff. We hope... More 

Washington DC, District of Columbia
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

beautiful property, friendly and efficient staff, comfy bed, immaculately clean, what's not to like? The 'hood. Next door to a used car mega lot, in front of a housing project and across the street from an auction house. Not a restaurant in sight, tho a mile down the road, there are many good choices. Honestly, for $80 a night during... More 

Was this review helpful? Yes 3
Washington DC, District of Columbia
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

immaculate, friendly staff, comfy bed all that good stuff. Problem is that this perfectly nice hotel is next door to a used car lot, a housing project and across the street from an auction house. Getting the idea? Great property in a really lousy neighborhood. I honestly feared for the well being of my rental car out front. That's a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear capitollobbyist, Thank you for taking the time to post a review of our property. It is rally pleasing to know that you found our property immaculate. On the other hand, please accept our sincere apologies for falling short of your expectations on some aspects of your stay. I assure you that every comment, no matter how small, is taken... More 

Ottawa, Canada
2 reviews
1 of 5 stars Reviewed 4 weeks ago

I booked, paid & confirmed 2 rooms 3 weeks in advance. Due to flight delays, we did not arrive until 4 am only to discover that our room had been given away. 2 females completely stranded in the middle of the night. Night clerk, Elisha tried to help us, but there were no rooms available anywhere. For some reason, the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Sharron L, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service, however, we sincerely apologize for the unfavorable experience surrounding your reservation. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a... More 

Clearwater, Florida
Contributor
20 reviews 20 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's your standard Holiday Inn Express, everything was as expected = good stay! The room was clean, bed comfy and friendly staff. The only negative is - the breakfast is just not good, honestly I wouldn't feed that stuff to my dogs, yes I know it's "select service" what should I expect, BUT I have stayed at SS properties across... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear LORIEWITHAE, Thank you for taking the time to post a review on your recent stay. We appreciate your kind words and are pleased that your room was clean and comfortable and the staff was friendly. I apologize that you did not enjoy some of our breakfast buffet items. Currently we serve what IHG requires us to serve, however, we... More 

Pass Christian, Mississippi
Top Contributor
56 reviews 56 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 13, 2015

This was our last stop on our way home after a long week roadtrip through Florida, the spa tub was very relaxing and the room was large, bed was comfortable. The location is a bit tucked away and a little difficult to get to find using a navigation device..after we found it ..it is really very close to Altantic Blvd..with... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Jen M, Thank you so much for taking the time to post a review on your recent stay with us. I am so happy that your room was great and that you enjoyed your stay. We hope to see you again in the future. Thank you again for your kind words. Amanda Michaud Guest Services Manager More 

Macon, Georgia, United States
Top Contributor
86 reviews 86 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 7, 2015 via mobile

Great choice for a visit to Mayport Naval Base with pleasant, comfortable, and spotlessly clean rooms. Desk staff could be more welcoming at check-in. Service was rated 4/5 because of this but otherwise I would rate it 5/5. Would I return? Definitely.

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear H S G, Thank you for taking the time to post a review on your recent stay here at the Holiday Inn Express & Suites Mayport Beach. We appereiciate all feedback. I am pleased to hear that your stay was pleasant and your room was comfortable and spotless. I will be sure to offer some advice to our front... More 

Columbia, South Carolina
Top Contributor
83 reviews 83 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 28, 2015

We travel to the Jacksonville area on a regular basis and have stayed here at least 10 times. The staff is super-friendly and helpful if assistance is needed, the rooms are clean and comfy, the pool is well-maintained and breakfast is good. This hotel is conveniently located for our needs, and there is a super-yummy Thai restaurant nearby (Simply Tasty... More 

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Sandi B, Thank you so much for your kind words. I am so happy to hear that you enjoyed your stay and everything we have to offer. I will be sure to pass your kind words on to our staff. We look forward to your next visit. I also agree that Simply Tasty Thai is super-yummy! Thank you again... More 

Contributor
14 reviews 14 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 21, 2015

Our family of 5 stayed here for 2 nights. We had a suite and loved it. We have stayed at many HIE in the past and are generally pleased at our experience. This location was clean and our room was VERY spacious with a great price. Room décor was very modern/ up to date. Bathroom facilities were very clean and... More 

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear edamanda, Thank you so much for your valuable feedback. I am pleased to hear that your stay was enjoyable. Our suites are very spacious and i am so happy your family of five had plenty of room to enjoy. I will make sure that upon your next visit our pancake machine is working properly for you. Thank you again... More 

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