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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach

2.5 of 5 2040 Mayport Road, jacksonville, Jacksonville, FL 32233
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
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104 reviews from our community

Traveler rating
    54
    29
    10
    4
    7
See reviews for
48
20
3
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbia, South Carolina
Top Contributor
80 reviews 80 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars NEW

We travel to the Jacksonville area on a regular basis and have stayed here at least 10 times. The staff is super-friendly and helpful if assistance is needed, the rooms are clean and comfy, the pool is well-maintained and breakfast is good. This hotel is conveniently located for our needs, and there is a super-yummy Thai restaurant nearby (Simply Tasty... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Sandi B, Thank you so much for your kind words. I am so happy to hear that you enjoyed your stay and everything we have to offer. I will be sure to pass your kind words on to our staff. We look forward to your next visit. I also agree that Simply Tasty Thai is super-yummy! Thank you again... More 

Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family of 5 stayed here for 2 nights. We had a suite and loved it. We have stayed at many HIE in the past and are generally pleased at our experience. This location was clean and our room was VERY spacious with a great price. Room décor was very modern/ up to date. Bathroom facilities were very clean and... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear edamanda, Thank you so much for your valuable feedback. I am pleased to hear that your stay was enjoyable. Our suites are very spacious and i am so happy your family of five had plenty of room to enjoy. I will make sure that upon your next visit our pancake machine is working properly for you. Thank you again... More 

rehoboth, delaware
Top Contributor
64 reviews 64 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just there as a stopping point in our road trip. Room was clean and spacious. Bathroom was nice with plenty of towels. Our room had a large tub out in the main space to enjoy for winding down and relaxing. Breakfast was same foods you get at most hotels these days but was tasty. We arrived after 10 but check... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear delaroma, Thank you for taking the time to review your recent stay here with us. We are pleased that you enjoyed your overnight stay. We hope that your pleasurable experience brings you back to see us in the future. Thank you again for your kind words. Amanda Michaud Guest Services Manager More 

Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room is clean and spacious which is great. We stayed by an outside door and a feral cat once ran in the hallway. Guess those things happen.Breakfast is average. We had issues with our card being charged multiple times but we were refunded our money back at a snail rate of time. But, after much of a head ache... More 

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Robin K, Thank You for taking the time to post a review on your recent stay with us. We appreciate all feedback. I am pleased to hear that your room was clean and spacious. I do want to apologize about the cat that you saw roaming the hallway. We found out shortly after that this curious kitty had escaped... More 

Spartanburg, South Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2015

I visited this hotel last weekend. Alaina took my reservation and was super nice on the phone! We were delayed due to weather, so we were checked in by the night auditor. He was very friendly and welcoming. It was refreshing to see such hospitality after being on the road all night! The hotel room was impeccable. Everything was clean... More 

Was this review helpful? Yes 2
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Sheena H, Thank you so much for taking the time to post a review on your recent stay with us. I am so happy that you enjoyed your stay. I will be sure to pass your kind words on to the staff you have mentioned. I am pleased that you enjoyed your room and everything we had to offer... More 

Iowa
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 7, 2015

Great rooms with comfortable beds. The property as a whole was clean and taken care of. It looks and feels fairly new. My room was quiet. The gentleman at afternoon check-in could use some customer service training. Smile, be welcoming, and act like you care just a little, Sir. Breakfast was just Ok with not much variety. Value is lacking... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear hawkeyetough88, Thank you for taking the time to post a review on your recent stay with us. I am glad you enjoyed your room and the comfortable beds. I will be sure to share your concerns with the gentlemen you spoke of. We always want to great our guests with a smile and i apologize that this was not... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 3, 2015 via mobile

Despite being entirely booked, the hotel staff was calm and courteous and looked after any need we had. The rooms were clean and spacious. The beds were comfortable and the rooms were quiet. We would have stayed more nights, but they were booked solid. We moved to the far worse best western down the road.

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear FlyByNigh, Thank you so much for taking the time to post a review on your recent stay with us. We are pleased that you were happy with your stay and everything we had to offer. Its wonderful for us to hear that you had a great night's sleep on a night where we were at full occupancy. I'm sorry... More 

cardiff uk
Top Contributor
63 reviews 63 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 21, 2014

A very co for table hotel with large suites, very good buffet breakfast including hot buffet....which was as good as from a restaurant. Slightly out of the way for decent restaurants for the evening.....drive to Atlantic Beach or Javksonville Beach. Staff unassuming, friendly and helpful. Quiet even though on the A1A road. Very reasonably priced...discount for seniors 😄

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear vjj, Thank you for taking the time to post a review on your recent stay. I am so glad that you enjoyed your spacious suite and our hot breakfast. We hope that if any future travels bring you this way again that you choose to stay with us. Amanda Michaud Guest Services Manager More 

Sewickley, Pennsylvania
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 18, 2014

The hotel was second rate and breakfast a carbfest. Our reservations were handled wrong. The desk clerk shrugged and said "booking.com " often screws it up. We went through a "pet friendly site" and evidently paid $40.00 more for the wrong room. The pet friendly site is good but at no time were we told it was booking.com and we... More 

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear edharrell, I am so sorry that you were disappointed with your stay. Often some third party sites are designed to look like ours and therefore it results in unchangeable reservations. My advice for the future is to read the terms and conditions before confirming the reservation. Within that paragraph the rules for cancelling, transferring and payment information will be... More 

San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

spent 5 weeks at the hotel for a business trip. The trip was so-so, but the high point was the friendly and helpful staff. Everyone from the cleaning staff to the front desk folks were very friendly, polite and responsive to questions, requests. The room was clean and comfortable. The wifi always worked. Great breakfast. Special call out to Frankie... More 

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Lori W, Thank you so much for your awesome review. We really enjoyed having you with us for 5 weeks. I am so glad that our staff was able to make your stay enjoyable. I will certainly pass on your kind words to them, especially Frankie! Next time you are in the area we hope that you will come... More 

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Additional Information about Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach

Address: 2040 Mayport Road, jacksonville, Jacksonville, FL 32233
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Jacksonville - Mayport / Beach
Hotel Style:
#34 Family Hotel in Jacksonville

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