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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach

2.5 of 5 2040 Mayport Road, jacksonville, Jacksonville, FL 32233
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
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99 reviews from our community

Traveler rating
    52
    27
    9
    4
    7
See reviews for
46
19
3
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Iowa
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great rooms with comfortable beds. The property as a whole was clean and taken care of. It looks and feels fairly new. My room was quiet. The gentleman at afternoon check-in could use some customer service training. Smile, be welcoming, and act like you care just a little, Sir. Breakfast was just Ok with not much variety. Value is lacking... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear hawkeyetough88, Thank you for taking the time to post a review on your recent stay with us. I am glad you enjoyed your room and the comfortable beds. I will be sure to share your concerns with the gentlemen you spoke of. We always want to great our guests with a smile and i apologize that this was not... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Despite being entirely booked, the hotel staff was calm and courteous and looked after any need we had. The rooms were clean and spacious. The beds were comfortable and the rooms were quiet. We would have stayed more nights, but they were booked solid. We moved to the far worse best western down the road.

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear FlyByNigh, Thank you so much for taking the time to post a review on your recent stay with us. We are pleased that you were happy with your stay and everything we had to offer. Its wonderful for us to hear that you had a great night's sleep on a night where we were at full occupancy. I'm sorry... More 

cardiff uk
Top Contributor
63 reviews 63 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed December 21, 2014

A very co for table hotel with large suites, very good buffet breakfast including hot buffet....which was as good as from a restaurant. Slightly out of the way for decent restaurants for the evening.....drive to Atlantic Beach or Javksonville Beach. Staff unassuming, friendly and helpful. Quiet even though on the A1A road. Very reasonably priced...discount for seniors 😄

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear vjj, Thank you for taking the time to post a review on your recent stay. I am so glad that you enjoyed your spacious suite and our hot breakfast. We hope that if any future travels bring you this way again that you choose to stay with us. Amanda Michaud Guest Services Manager More 

Sewickley, Pennsylvania
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 18, 2014

The hotel was second rate and breakfast a carbfest. Our reservations were handled wrong. The desk clerk shrugged and said "booking.com " often screws it up. We went through a "pet friendly site" and evidently paid $40.00 more for the wrong room. The pet friendly site is good but at no time were we told it was booking.com and we... More 

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear edharrell, I am so sorry that you were disappointed with your stay. Often some third party sites are designed to look like ours and therefore it results in unchangeable reservations. My advice for the future is to read the terms and conditions before confirming the reservation. Within that paragraph the rules for cancelling, transferring and payment information will be... More 

San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

spent 5 weeks at the hotel for a business trip. The trip was so-so, but the high point was the friendly and helpful staff. Everyone from the cleaning staff to the front desk folks were very friendly, polite and responsive to questions, requests. The room was clean and comfortable. The wifi always worked. Great breakfast. Special call out to Frankie... More 

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Lori W, Thank you so much for your awesome review. We really enjoyed having you with us for 5 weeks. I am so glad that our staff was able to make your stay enjoyable. I will certainly pass on your kind words to them, especially Frankie! Next time you are in the area we hope that you will come... More 

1 review
5 of 5 stars Reviewed November 16, 2014

Anyone who knows about any business knows staff can make or break a customer experince. The staff was outstanding and it went UP-HILL from there! Outstanding free hot breakfast: cinnabuns, panckes, eggs, sausage (reg & turkey), bacon, omlets, biscuits, gravy, etc! They also had cereal, bagels, muffins, juice, coffee, etc. Rooms are large, bathroom is a decent size with usual... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Yoyo R, Thank you for such an informative review. I am so pleased to hear that our staff went above and beyond to make sure your stay was enjoyable. I am also glad that you enjoyed all the items on our breakfast buffet. We hope that if your travels ever bring you back to this area that you will... More 

Charleston, South Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 3, 2014

The hotel was located close to Jacksonville Beach, Hannah Park Naval Station, and Atlantic Beach. There were two close by malls: Regency Mall and The Avenues. The Avenues Mall is the most upscale, with Norstrom's. The main highways were easily accessible. I definitely would stay there again. Only one negative thing: the sausage at 6:30 a.m. was leftover I believe... More 

Was this review helpful? Yes
neilatjax, Front Office Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Brenda_19501969, Thank you for your very informative review. We are glad that you enjoyed your stay with us and that the location was great for you. I will speak with our breakfast host to see about the food quality. I will also let our staff know about your kind words. If your travels ever bring you back to Mayport,... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 4, 2014

Bums out front looking for money, asking us for money as we walk in and out...awful location run down area. Very bad area , looks like they dropped the building in the getto. Came here to go to mayo clinic , not near mayo at all ...trying to fight traffic in the morning to get to appointments. Pros...nice rooms...clean.. But... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear ddsnazzy, Thank you for your feedback. I am happy to hear that your room was nice. However, I would like to assure you that the area is not a bad area at all. Mayport is an old fishing town established in 1828, so even though our surrounding area may not be to easy on the eyes it is historic... More 

San Antonio, Texas
2 reviews
4 of 5 stars Reviewed September 13, 2014

Hotel room had plenty of space. The staff was awesome and very accommodating. Atlantic beach is only a few minutes away. Good breakfast in the morning. Shops are near by. Close distance to 95. Overall a really pleasant stay. Would come back for sure.

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Aaron M, Thank you for taking the time to post a review on your recent stay with us. All feedback is valuable to us. I am pleased to hear that your stay was nice and that our location was convenient for you. We look forward to seeing you again. Amanda Michaud Guest Service Manager More 

daytona beach
Top Contributor
68 reviews 68 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed September 11, 2014

The rooms at this hotel are spacious and clean. The staff is very friendly and accommodating and the room rates are reasonable. However, the walls must be paper thin and not insulated because we heard the television, laughing, and almost every word of the conversations from the room next to us until 4:00 in the morning. We got very little... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear stevenbsmith, Thank you for your feedback on your recent stay at our hotel. We are pleased to hear that the cleanliness of your room and the service of our staff were great. I do want to apologize for the noises you heard throughout the night. We are working on ways to muffle the noises from neighboring rooms. Hopefully upon... More 

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Additional Information about Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach

Address: 2040 Mayport Road, jacksonville, Jacksonville, FL 32233
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach 2.5*
Number of rooms: 70
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Also Known As:
Holiday Inn Express Hotel And Suites Jacksonville - Mayport / Beach
Hotel Style:
#36 Family Hotel in Jacksonville

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