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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach

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2040 Mayport Road, jacksonville, Jacksonville, FL 32233
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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
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119 reviews from our community

Traveler rating
    59
    36
    12
    4
    8
See reviews for
53
22
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21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nacogdoches, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This property is first class. The hotel feels new and clean, and the staff is great. We were able to drive to the beach in 5 minutes or so. If you need a room in the Jacksonville FL area, this one is a great choice.

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Austin, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

It's always tough to leave your home and go to another state and feel like you're just a body walking through the lobby. This young woman greeted us EVERYTIME we walked in and wished us a great evening when we left... And I do mean EVERYTIME! She is such an amazing blessing when you travel far and you're tired and... More 

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Starr B, Thank you for taking the time to post a review about your recent stay with us. I am so happy to hear that you enjoyed your stay with us. I am so pleased that Eleshia made such a good impression on you and your family. I will certainly be passing your kind words onto her. Thank you... More 

Tampa, Florida
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed there to attend the Player's Golf Championship at TPC Sawgrass. The sheets are very soft and the room was clean. It could use an update, but was a good deal for the money, and the self serve breakfast is great.

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Mary M, Thank you for taking the time to post a review about your recent stay with us. We are so pleased that you enjoyed your stay with us. I will be passing your kind words on to the rest of the staff. We hope to see you again at Holiday Inn Express Mayport. Amanda Michaud Guest Services Manager More 

Central Florida, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

We came To the Holiday Inn to pick up our Sailor. The hotel was super clean and the room was huge. All the staff we came into contact with was friendly. We needed to alter our reservation due to causes beyond our control- God Bless the Navy! and the Holiday Inn made the change without fees. I would stay here... More 

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neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Karyn H, Thank you for taking the time to post a review about your recent stay with us. I am so pleased to hear that you enjoyed your stay and room. Being so close to the Navy Base we understand that plans change quickly and with hardly any notice. I am so happy that we were able to accommodate... More 

Macon, Georgia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very clean, well furnished room. I was out of pocket, wasn't planning the trip. They were wonderful! Due to an injury, we needed an early check-in, no problem for them. The owner took good care of our needs. They were highly recommended by a property owner across the street...he was right...they are good.

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neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear David I, Thank you so much for taking the time to post a review about your recent stay with us. We are so pleased that you enjoyed your stay even though it was unplanned. I am so happy to see that your request for an early check in was honored and that you and your family were well taken... More 

Florida
Top Contributor
173 reviews 173 reviews
17 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a IHG Platinum member, I expect certain benefits. So, when I checked I was initially given a first floor. I asked to be put at the top floor on the quiet side of the hotel. I guess they didn't have one available. We were on the top floor but next to the street. Needless to say I didn't get... More 

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neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear StAuggie12, Thank you so much for taking the time to post a review on your recent stay with us. We appreciate all feedback. I would like to thank you for being one of our loyal IHG Rewards Club Platinum Members. As one of our Platinum members you are entitled to certain benefits and have high expectations for our hotel.... More 

Illinois
2 reviews
4 of 5 stars Reviewed 4 weeks ago

After checking out of the dirty hotel down the street and explaining that situation to the gentleman at the desk, I believe he was a manager, we were treated like gold. He allowed us an early check in, and the entire facility was clean. The rooms were very clean, the bathrooms immaculate. The beds were comfortable. The staff were all... More 

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neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Liza B, We are so pleased that you enjoyed your stay with us. It was certainly our pleasure to assist you in your situation and gain a loyal guest like you. I am happy our desk staff was able to accommodate you and your room was immaculate. We cannot wait to have you with us again. Thank you for... More 

Athens
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 11, 2015

First of all, we can't stay enough about how clean the hotel was and how pleasant and hard-working all of the employees were from front desk to cleaning staff to breakfast staff. (Eleshia was particularly friendly and helpful.) This property manager is doing something right and knows how to hire good people. We booked through a 3rd party which reveals... More 

Was this review helpful? Yes 1
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Meeksmom, Thank you so much for taking the time to post a review on your recent stay with us. I am so pleased to hear that your experience with all of our staff was great. I am also happy to hear that the hotel was within a reasonable distance to the places you were looking for. I will be... More 

1 review
4 of 5 stars Reviewed April 1, 2015

Exactly what I was hoping for. We booked the jacuzzi room, and it was all nice and seemingly clean. Staff was very helpful. Realized we weren't going to make into town the original first night of the trip so I called ahead to make sure our reservations were kept and there were no problems! Overall, it was a great stay.

Was this review helpful? Yes
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Christian M, Thank you for taking the time to post a review on your recent stay with us. I am pleased to hear that you had a great stay. It was certainly our pleasure to hold the room for you for your late arrival. I will be sure to pass your kind words on to our staff. We hope... More 

Washington DC, District of Columbia
Top Contributor
52 reviews 52 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 30, 2015 via mobile

beautiful property, friendly and efficient staff, comfy bed, immaculately clean, what's not to like? The 'hood. Next door to a used car mega lot, in front of a housing project and across the street from an auction house. Not a restaurant in sight, tho a mile down the road, there are many good choices. Honestly, for $80 a night during... More 

Was this review helpful? Yes 3
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