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All 132 Jacksonville hotels

Candlewood Suites East Merril Road

2.0 of 5 Hotel   |   2700 Jane Street, Jacksonville, FL 32225
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Ranked #85 of 132 Hotels in Jacksonville
A recent review
3 of 5 stars Reviewed November 5, 2014
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40 reviews from our community

Traveler rating
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    7
    5
    3
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11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Our first impression of this hotel was that it was in a black hole. It has few lights outside and makes you feel uneasy about leaving your car in the parking lot. Inside was pleasant and we were going to stay here until they told us about their pet fee. Are you Ready? Seventy five bucks over the price of... More 

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Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 5, 2014

This is the second year quite a few couples have stayed at this hotel for the Florida Georgia game. Last year we had a much better experience. This year we felt it had gone down a few notches. When we arrived at the hotel there was people everywhere, music blaring and drinking. Now we want to have a good time... More 

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IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear A TripAdvisor Member, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 12, 2014

During our recent business trip we stayed at Lane st. Jacksonville location the place looked great and the afternoon staff was polite, I went to sleep and woke with an itchy like rash mostly on my arms which I thought was from something I ate so I didn't think too much of it till the day after when I woke... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear Ronald D, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your... More 

Chesapeake
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 5, 2014

My two week stay was an experience that took getting used to. The hotel staff was very helpful and the set up of the rooms were nice. The only issue i had was on my second night, i ended up with a couple of fleas on my foot. I guess you might have to expect this being a pet friendly... More 

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IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear John P, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the cleanliness of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome... More 

Gainesville, Florida, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 13, 2014 via mobile

I check in pretty late and I didn't understand the check in procedure because the office look like it was close, I pick up the phone in the lobby and was greeted by a young man who help me out, My room reservation that I made online is not what I got when I got to my room, I called... More 

Was this review helpful? Yes 1
Rockville, Maryland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 21, 2014

I stayed in this hotel for two nights in February. The room number might be 113 as I could not recall clearly. The room looks OK. At the second night, I started feeling itchy on my left thigh and I thought that might be allergy so I didn't pay too much attention on it. However in the following two days... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear perfectsong, Thank you for staying with us and leaving a review about your visit. It is regrettable that this stay was not 100% satisfactory. We have sent you a private message to discuss. Sincerely, Pam G Case Manager IHGCare More 

Lewisburg, West Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 12, 2014

I would never stay here again. The white curtains were yellow with smoke stains. The internet did not work and the front desk had no answer. The bed was hard and I don't think the bed spread had been washed in months.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear carriebell, Thank you for writing us feedback about your stay. Please accept our apologies for the shortcomings experienced on this occasion most especially with the condition of the room and Internet connection malfunctioning. We appreciate you letting us know about these unsatisfactory circumstances as this is our best means of considering for upgrades needed. Sincerely, Pam G Case Manager... More 

West Lafayette, Indiana
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 31, 2013

We have stayed in a number of Candlewood Suites and came to have some expectations of the brand. Thus it is good to know that this hotel met the same standards and expectations that we have. We chose to stay here as a stop on our road trip to Orlando, and this is after driving for a number of hours... More 

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Nashville, Tennessee
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 14, 2013

This was my second stay at this Candlewood location. I was disappointed that the A/C in the room was not working properly and took 3 days and some aggravation to get them to fix it. One has to wonder whether maintenance is getting performed. I did note that most of the employees had only been working at the location for... More 

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CandlewoodSuitesJax, Manager at Candlewood Suites East Merril Road, responded to this review

We appreciate your input regarding our in room A/C equipment. We appreciate your choice to stay with and will do our best to make your stay more comfortable in future. Sorry for inconvenience during your last stay. More 

Douglas, GA
Top Contributor
121 reviews 121 reviews
85 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed August 8, 2013

I stayed here with my family last week and it was a nice hotel overall, but I've stayed at nicer Candlewood Suites in other areas that have better hospitality, and a better in house DVD / movie collections. Otherwise everything was great. The hotel is right off I295 on the East Side of Jacksonville and fairly close to the Beach... More 

Was this review helpful? Yes 2
CandlewoodSuitesJax, General Manager at Candlewood Suites East Merril Road, responded to this review

Thank for taking time to share your experience at our hotel. Our hotel service team really appreciate your in depth review of our services. It was a great pleasure to have you as our guest and we look forward for the opportunity to provide great hospitality service during your future stays with us. More 

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Additional Information about Candlewood Suites East Merril Road

Address: 2700 Jane Street, Jacksonville, FL 32225
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites East Merril Road 2*
Number of rooms: 95
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Also Known As:
Candlewood Suites East Merril Road Hotel Jacksonville

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