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Candlewood Suites East Merril Road

2.0 of 5
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2700 Jane Street, Jacksonville, FL 32225
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Candlewood Suites East Merril Road
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Ranked #87 of 131 Hotels in Jacksonville
A recent review
4 of 5 stars Reviewed January 1, 2015
Jannric Palatka, Florida
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44 reviews from our community

Traveler rating
    19
    8
    7
    6
    4
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11
10
3
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
21 reviews 21 reviews
14 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Let me start with the great things about this hotel: free wifi which was quite fast, well maintained building and rooms, the rooms were very nice, free laundry facilities and a BBQ area available. Here's what I didn't like: walls are fairly thin and you can hear noise from other rooms but what is quite loud is the AC units... More 

Was this review helpful? Yes 4
Cato, New York
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed January 1, 2015

We are staying here as I write this and this is the worse setup I have ever seen. The parking lot is dark and can be scary. We checked in as normal, got to our room and tried to sign on the internet and could not. It gave an error of the network was full try again later. Huh? Why... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear Mona T, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Palatka, Florida
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 1, 2015 via mobile

This was our first time at a Candlewood. We thought it was nice place to stay. It has full refrig.,microwave and dishwasher. The bed was comfortable and desk attendant helpful and friendly. They have BBQ grill available , laundry area, and fitness room . The room is like a small condo.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

I like to stay in hotels that are nice this hotel was nice we arrived late and Maria was very helpful and nice she got us into our nice big clean rooms immediately she also took us to view the rooms before we paid and we were very satisfied the only con I would have to say is that it's... More 

Was this review helpful? Yes 2
Atlanta, Georgia
2 reviews
2 of 5 stars Reviewed December 3, 2014

Our first impression of this hotel was that it was in a black hole. It has few lights outside and makes you feel uneasy about leaving your car in the parking lot. Inside was pleasant and we were going to stay here until they told us about their pet fee. Are you Ready? Seventy five bucks over the price of... More 

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IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear mark b, Thank you for taking time to express your thoughts and concerns regarding your stay. I appreciate your choosing us for your recent travel. However, it is regrettable that some aspects of our hotel did not meet your expectations. We strive to provide a competitive rate in the area. It is not our intent to inconvenient our guests... More 

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 5, 2014

This is the second year quite a few couples have stayed at this hotel for the Florida Georgia game. Last year we had a much better experience. This year we felt it had gone down a few notches. When we arrived at the hotel there was people everywhere, music blaring and drinking. Now we want to have a good time... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear A TripAdvisor Member, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 12, 2014

During our recent business trip we stayed at Lane st. Jacksonville location the place looked great and the afternoon staff was polite, I went to sleep and woke with an itchy like rash mostly on my arms which I thought was from something I ate so I didn't think too much of it till the day after when I woke... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear Ronald D, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your... More 

Chesapeake
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 5, 2014

My two week stay was an experience that took getting used to. The hotel staff was very helpful and the set up of the rooms were nice. The only issue i had was on my second night, i ended up with a couple of fleas on my foot. I guess you might have to expect this being a pet friendly... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear John P, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the cleanliness of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome... More 

Gainesville, Florida, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 13, 2014

I check in pretty late and I didn't understand the check in procedure because the office look like it was close, I pick up the phone in the lobby and was greeted by a young man who help me out, My room reservation that I made online is not what I got when I got to my room, I called... More 

Was this review helpful? Yes 2
Rockville, Maryland
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 21, 2014

I stayed in this hotel for two nights in February. The room number might be 113 as I could not recall clearly. The room looks OK. At the second night, I started feeling itchy on my left thigh and I thought that might be allergy so I didn't pay too much attention on it. However in the following two days... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear perfectsong, Thank you for staying with us and leaving a review about your visit. It is regrettable that this stay was not 100% satisfactory. We have sent you a private message to discuss. Sincerely, Pam G Case Manager IHGCare More 

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