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Candlewood Suites East Merril Road

2.0 of 5
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2700 Jane Street, Jacksonville, FL 32225
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Candlewood Suites East Merril Road
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Ranked #78 of 131 Hotels in Jacksonville
A recent review
5 of 5 stars reviewed 3 weeks ago
Holly B Daytona Beach, Florida
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48 Reviews from our TripAdvisor Community

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    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Daytona Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I absolutely loved my stay at the Candlewood. Contrary to some previous reviews (of things I sort of believe are out of the hotel's control. They cannot control guests once there is no one on staff and sometimes it simply isn't in the budgeted hours to have someone on staff 24 hours a day), I thought the staff did a... More 

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Ocala, Florida
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 23, 2015

Stayed for 8 weeks mid-March to mid-May 2015 on 2nd floor. Pros: free HBO (but you have to figure out WHICH HBO lol & look up guide online, free very good WiFi, free DVD's & books available, free laundry w/excellent facilities, kitchen area decently stocked w/dishes, pans, utensils, etc., free "loaner" of various small appliances, free coffee & newspaper daily,... More 

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Fleming Island, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 14, 2015

Wonderful place to stay - excellent staff, made me feel very welcome - very clean rooms - and felt safe. Plenty of places for food nearby and a grocery store within walking distance. Traveled with my bichon dog and the hotel provides a great walking area for pets.

Was this review helpful? Yes 1
Largo, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 12, 2015

The hotel was nice and the room was comfortable so no complaints there other than the ridiculous cable TV channel selection. My real complaint was with the poor customer service and lackadaisical attitude when issues were brought up. I requested a wake up call the first night I was there and did not receive it. Fortunately I was already awake.... More 

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IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear Stan B, We would like to extend our appreciation for your effort in leaving a review for our hotel. In regards to this, we would like to apologize for the fact that our customer service did not meet your expectation, specifically with the wake up call. We have already noted your review as this will serve as a point... More 

Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 stars Reviewed April 5, 2015 via mobile

Let me start with the great things about this hotel: free wifi which was quite fast, well maintained building and rooms, the rooms were very nice, free laundry facilities and a BBQ area available. Here's what I didn't like: walls are fairly thin and you can hear noise from other rooms but what is quite loud is the AC units... More 

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear CB082014, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Candlewood Suites around. We appreciate your kind words regarding your room accommodations. However, we regret your stay was negatively impacted by the noise challenges you encountered. It... More 

Cato, New York
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed January 1, 2015

We are staying here as I write this and this is the worse setup I have ever seen. The parking lot is dark and can be scary. We checked in as normal, got to our room and tried to sign on the internet and could not. It gave an error of the network was full try again later. Huh? Why... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear Mona T, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Palatka, Florida
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 1, 2015 via mobile

This was our first time at a Candlewood. We thought it was nice place to stay. It has full refrig.,microwave and dishwasher. The bed was comfortable and desk attendant helpful and friendly. They have BBQ grill available , laundry area, and fitness room . The room is like a small condo.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 22, 2014

I like to stay in hotels that are nice this hotel was nice we arrived late and Maria was very helpful and nice she got us into our nice big clean rooms immediately she also took us to view the rooms before we paid and we were very satisfied the only con I would have to say is that it's... More 

Was this review helpful? Yes 3
Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed December 3, 2014

Our first impression of this hotel was that it was in a black hole. It has few lights outside and makes you feel uneasy about leaving your car in the parking lot. Inside was pleasant and we were going to stay here until they told us about their pet fee. Are you Ready? Seventy five bucks over the price of... More 

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IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear mark b, Thank you for taking time to express your thoughts and concerns regarding your stay. I appreciate your choosing us for your recent travel. However, it is regrettable that some aspects of our hotel did not meet your expectations. We strive to provide a competitive rate in the area. It is not our intent to inconvenient our guests... More 

Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed November 5, 2014

This is the second year quite a few couples have stayed at this hotel for the Florida Georgia game. Last year we had a much better experience. This year we felt it had gone down a few notches. When we arrived at the hotel there was people everywhere, music blaring and drinking. Now we want to have a good time... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear A TripAdvisor Member, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that... More 

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