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All 131 Jacksonville hotels

Candlewood Suites East Merril Road

2.0 of 5 Hotel   |   2700 Jane Street, Jacksonville, FL 32225
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71%
Ranked #72 of 131 hotels in Jacksonville
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed December 31, 2013
julianatay West Lafayette, Indiana
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35 people have reviewed this hotel

Traveler rating
    18
    6
    5
    4
    2
See reviews for
10
8
3
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Rockville, Maryland
1 review
2 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel for two nights in February. The room number might be 113 as I could not recall clearly. The room looks OK. At the second night, I started feeling itchy on my left thigh and I thought that might be allergy so I didn't pay too much attention on it. However in the following two days... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear perfectsong, Thank you for staying with us and leaving a review about your visit. It is regrettable that this stay was not 100% satisfactory. We have sent you a private message to discuss. Sincerely, Pam G Case Manager IHGCare More

Lewisburg, West Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 12, 2014

I would never stay here again. The white curtains were yellow with smoke stains. The internet did not work and the front desk had no answer. The bed was hard and I don't think the bed spread had been washed in months.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear carriebell, Thank you for writing us feedback about your stay. Please accept our apologies for the shortcomings experienced on this occasion most especially with the condition of the room and Internet connection malfunctioning. We appreciate you letting us know about these unsatisfactory circumstances as this is our best means of considering for upgrades needed. Sincerely, Pam G Case Manager... More

West Lafayette, Indiana
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 31, 2013

We have stayed in a number of Candlewood Suites and came to have some expectations of the brand. Thus it is good to know that this hotel met the same standards and expectations that we have. We chose to stay here as a stop on our road trip to Orlando, and this is after driving for a number of hours... More

Was this review helpful? Yes
Nashville, Tennessee
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 of 5 stars Reviewed October 14, 2013

This was my second stay at this Candlewood location. I was disappointed that the A/C in the room was not working properly and took 3 days and some aggravation to get them to fix it. One has to wonder whether maintenance is getting performed. I did note that most of the employees had only been working at the location for... More

Was this review helpful? Yes
CandlewoodSuitesJax, Manager at Candlewood Suites East Merril Road, responded to this review

We appreciate your input regarding our in room A/C equipment. We appreciate your choice to stay with and will do our best to make your stay more comfortable in future. Sorry for inconvenience during your last stay. More

Douglas, GA
Top Contributor
114 reviews 114 reviews
81 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 8, 2013

I stayed here with my family last week and it was a nice hotel overall, but I've stayed at nicer Candlewood Suites in other areas that have better hospitality, and a better in house DVD / movie collections. Otherwise everything was great. The hotel is right off I295 on the East Side of Jacksonville and fairly close to the Beach... More

Was this review helpful? Yes 2
CandlewoodSuitesJax, General Manager at Candlewood Suites East Merril Road, responded to this review

Thank for taking time to share your experience at our hotel. Our hotel service team really appreciate your in depth review of our services. It was a great pleasure to have you as our guest and we look forward for the opportunity to provide great hospitality service during your future stays with us. More

Ontario, Canada
Top Contributor
91 reviews 91 reviews
20 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed July 19, 2013

Wonderful experience. We were travelling from Kissimmee to Jacksonville to go on a cruise and booked here originally because they offered a cruise package. It was very difficult to get a phone number to talk to this location but once we did we found out not to bother with the cruise package because our stay was over Sunday night and... More

Was this review helpful? Yes 3
CandlewoodSuitesJax, Manager at Candlewood Suites East Merril Road, responded to this review

All members our team really appreciated that you spared time for writing a detailed feed back/comments on your stay at our hotel. We have carefully reviewed it and will make your next stay even better! Thank you again for sharing your thoughts and staying with us. More

Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 14, 2013

What a fantastic hotel. Great,comfortable bed, free guest laundry, fully equipped kitchen. Close walk to shops and free parking. Water pressure was good and room was clean. This hotel gets our highest rating for our month in the USA.

Was this review helpful? Yes 3
CandlewoodSuitesJax, Front Office Manager at Candlewood Suites East Merril Road, responded to this review

Thank you for choosing our location here in East Jacksonville,FL. It was a pleasure having you and were glad we made your visit great,please come visit us again thank you once again; More

Nashville, Tennessee
Top Contributor
56 reviews 56 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 13, 2013

Clean, good sized room, welcoming and helpful reception. There is a mini-mart off the lobby. The hotel is well located to the beaches and the major thoroughfares. There is a fitness center which we did not try out. Close to Hana Park which is a good way to spend a day on the beach. Numerous restaurants are in the immediate... More

Was this review helpful? Yes 1
CandlewoodSuitesJax, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Thank you for choosing Candlewood Suites here in East Jax,FL. we are pleased that you have enjoyed your stay and facilities at this location we look forward to serving you once again. Thank you and have a fantastic day/evening More

Jacksonville, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 12, 2013

No need to hesitate staying here, great location minutes from beach and popular areas like Towne center. Great staff, clean updated rooms, free wifi, free laundry, free coffee and the cubbard with necessities and food you may need. Candlewood suites are my first choice for value and price while traveling and this location was no disappointment in any way enough... More

Was this review helpful? Yes 1
CandlewoodSuitesJax, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Thank you for your kind words about our hotel,we were pleased to have you as our guest and we look forward to serving you once again. More

WNY
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 3, 2013

We were camping and experienced a cold snap and decided to head for the comforts of a hotel. Most hotels were booked so we ended up here. I was unfamiliar with the brand, but decided to give it a try. We were not disappointed. The kitchen was excellent and we were able to eat in as we wanted. The free... More

Was this review helpful? Yes 1
CandlewoodSuitesJax, Manager at Candlewood Suites East Merril Road, responded to this review

Our guest service and house keeping team members appreciate your reviews. We are extremely pleased to know that your stay at hotel was very comfortable. We look forward to see at our hotel in near future. Thank you again. More

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Additional Information about Candlewood Suites East Merril Road

Also Known As:
Candlewood Suites East Merril Road Hotel
Candlewood Suites East Merril Road Hotel Jacksonville
Address: 2700 Jane Street, Jacksonville, FL 32225
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #72 of 131 hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites East Merril Road 2*
Official Description (provided by the hotel):
At Candlewood Suites Jacksonville, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Candlewood Suites Jacksonville is within walking distance of many local favorite restaurants. For those guests that prefer to dine in , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Candlewood Suites Jacksonville provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs. ... more   less 
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