We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 130 Jacksonville hotels

Candlewood Suites East Merril Road

2.0 of 5 Hotel   |   2700 Jane Street, Jacksonville, FL 32225
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Candlewood Suites East Merril Road
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Candlewood Suites East Merril Road to your Saves list
68%
Ranked #80 of 130 Hotels in Jacksonville
A recent review
3 of 5 stars reviewed 3 weeks ago
John P Chesapeake
Write a Review

38 reviews from our community

Traveler rating
    18
    7
    6
    4
    3
See reviews for
10
8
3
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (38)
  • Mar-May only
    (16)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (6)
All months
1 review
1 of 5 stars Reviewed 2 weeks ago

During our recent business trip we stayed at Lane st. Jacksonville location the place looked great and the afternoon staff was polite, I went to sleep and woke with an itchy like rash mostly on my arms which I thought was from something I ate so I didn't think too much of it till the day after when I woke... More

Was this review helpful? Yes
Chesapeake
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My two week stay was an experience that took getting used to. The hotel staff was very helpful and the set up of the rooms were nice. The only issue i had was on my second night, i ended up with a couple of fleas on my foot. I guess you might have to expect this being a pet friendly... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear John P, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the cleanliness of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome... More

Gainesville, Florida, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 13, 2014 via mobile

I check in pretty late and I didn't understand the check in procedure because the office look like it was close, I pick up the phone in the lobby and was greeted by a young man who help me out, My room reservation that I made online is not what I got when I got to my room, I called... More

Was this review helpful? Yes
Rockville, Maryland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 21, 2014

I stayed in this hotel for two nights in February. The room number might be 113 as I could not recall clearly. The room looks OK. At the second night, I started feeling itchy on my left thigh and I thought that might be allergy so I didn't pay too much attention on it. However in the following two days... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear perfectsong, Thank you for staying with us and leaving a review about your visit. It is regrettable that this stay was not 100% satisfactory. We have sent you a private message to discuss. Sincerely, Pam G Case Manager IHGCare More

Lewisburg, West Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 12, 2014

I would never stay here again. The white curtains were yellow with smoke stains. The internet did not work and the front desk had no answer. The bed was hard and I don't think the bed spread had been washed in months.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear carriebell, Thank you for writing us feedback about your stay. Please accept our apologies for the shortcomings experienced on this occasion most especially with the condition of the room and Internet connection malfunctioning. We appreciate you letting us know about these unsatisfactory circumstances as this is our best means of considering for upgrades needed. Sincerely, Pam G Case Manager... More

West Lafayette, Indiana
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 31, 2013

We have stayed in a number of Candlewood Suites and came to have some expectations of the brand. Thus it is good to know that this hotel met the same standards and expectations that we have. We chose to stay here as a stop on our road trip to Orlando, and this is after driving for a number of hours... More

Was this review helpful? Yes
Nashville, Tennessee
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 14, 2013

This was my second stay at this Candlewood location. I was disappointed that the A/C in the room was not working properly and took 3 days and some aggravation to get them to fix it. One has to wonder whether maintenance is getting performed. I did note that most of the employees had only been working at the location for... More

Was this review helpful? Yes
CandlewoodSuitesJax, Manager at Candlewood Suites East Merril Road, responded to this review

We appreciate your input regarding our in room A/C equipment. We appreciate your choice to stay with and will do our best to make your stay more comfortable in future. Sorry for inconvenience during your last stay. More

Douglas, GA
Top Contributor
121 reviews 121 reviews
85 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 8, 2013

I stayed here with my family last week and it was a nice hotel overall, but I've stayed at nicer Candlewood Suites in other areas that have better hospitality, and a better in house DVD / movie collections. Otherwise everything was great. The hotel is right off I295 on the East Side of Jacksonville and fairly close to the Beach... More

Was this review helpful? Yes 2
CandlewoodSuitesJax, General Manager at Candlewood Suites East Merril Road, responded to this review

Thank for taking time to share your experience at our hotel. Our hotel service team really appreciate your in depth review of our services. It was a great pleasure to have you as our guest and we look forward for the opportunity to provide great hospitality service during your future stays with us. More

Ontario, Canada
Top Contributor
116 reviews 116 reviews
22 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed July 19, 2013

Wonderful experience. We were travelling from Kissimmee to Jacksonville to go on a cruise and booked here originally because they offered a cruise package. It was very difficult to get a phone number to talk to this location but once we did we found out not to bother with the cruise package because our stay was over Sunday night and... More

Was this review helpful? Yes 3
CandlewoodSuitesJax, Manager at Candlewood Suites East Merril Road, responded to this review

All members our team really appreciated that you spared time for writing a detailed feed back/comments on your stay at our hotel. We have carefully reviewed it and will make your next stay even better! Thank you again for sharing your thoughts and staying with us. More

Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 14, 2013

What a fantastic hotel. Great,comfortable bed, free guest laundry, fully equipped kitchen. Close walk to shops and free parking. Water pressure was good and room was clean. This hotel gets our highest rating for our month in the USA.

Was this review helpful? Yes 3
CandlewoodSuitesJax, Front Office Manager at Candlewood Suites East Merril Road, responded to this review

Thank you for choosing our location here in East Jacksonville,FL. It was a pleasure having you and were glad we made your visit great,please come visit us again thank you once again; More

Do you own or manage Candlewood Suites East Merril Road?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Candlewood Suites East Merril Road? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites East Merril Road

Address: 2700 Jane Street, Jacksonville, FL 32225
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites East Merril Road 2*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Travelocity, IHG, BookIt.com, Hotels.com, Odigeo and Tingo so you can book your Candlewood Suites East Merril Road reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites East Merril Road Hotel Jacksonville

39 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Room/suite (14)
Viewed
Hotel & grounds (10)
Viewed
Dining (1)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (4)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Candlewood Suites East Merril Road