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All 131 Jacksonville hotels

Candlewood Suites East Merril Road

2.0 of 5 Hotel   |   2700 Jane Street, Jacksonville, FL 32225
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Ranked #73 of 131 hotels in Jacksonville
A recent review
4 of 5 stars Reviewed May 13, 2014
Trina W Gainesville, Florida, United States
  • Overview
  • Reviews (36)
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36 people have reviewed this hotel

Traveler rating
    18
    7
    5
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    2
See reviews for
10
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Gainesville, Florida, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 13, 2014 via mobile

I check in pretty late and I didn't understand the check in procedure because the office look like it was close, I pick up the phone in the lobby and was greeted by a young man who help me out, My room reservation that I made online is not what I got when I got to my room, I called... More

Was this review helpful? Yes
Rockville, Maryland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 21, 2014

I stayed in this hotel for two nights in February. The room number might be 113 as I could not recall clearly. The room looks OK. At the second night, I started feeling itchy on my left thigh and I thought that might be allergy so I didn't pay too much attention on it. However in the following two days... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear perfectsong, Thank you for staying with us and leaving a review about your visit. It is regrettable that this stay was not 100% satisfactory. We have sent you a private message to discuss. Sincerely, Pam G Case Manager IHGCare More

Lewisburg, West Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 12, 2014

I would never stay here again. The white curtains were yellow with smoke stains. The internet did not work and the front desk had no answer. The bed was hard and I don't think the bed spread had been washed in months.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Dear carriebell, Thank you for writing us feedback about your stay. Please accept our apologies for the shortcomings experienced on this occasion most especially with the condition of the room and Internet connection malfunctioning. We appreciate you letting us know about these unsatisfactory circumstances as this is our best means of considering for upgrades needed. Sincerely, Pam G Case Manager... More

West Lafayette, Indiana
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 31, 2013

We have stayed in a number of Candlewood Suites and came to have some expectations of the brand. Thus it is good to know that this hotel met the same standards and expectations that we have. We chose to stay here as a stop on our road trip to Orlando, and this is after driving for a number of hours... More

Was this review helpful? Yes
Nashville, Tennessee
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 14, 2013

This was my second stay at this Candlewood location. I was disappointed that the A/C in the room was not working properly and took 3 days and some aggravation to get them to fix it. One has to wonder whether maintenance is getting performed. I did note that most of the employees had only been working at the location for... More

Was this review helpful? Yes
CandlewoodSuitesJax, Manager at Candlewood Suites East Merril Road, responded to this review

We appreciate your input regarding our in room A/C equipment. We appreciate your choice to stay with and will do our best to make your stay more comfortable in future. Sorry for inconvenience during your last stay. More

Douglas, GA
Top Contributor
118 reviews 118 reviews
84 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 8, 2013

I stayed here with my family last week and it was a nice hotel overall, but I've stayed at nicer Candlewood Suites in other areas that have better hospitality, and a better in house DVD / movie collections. Otherwise everything was great. The hotel is right off I295 on the East Side of Jacksonville and fairly close to the Beach... More

Was this review helpful? Yes 2
CandlewoodSuitesJax, General Manager at Candlewood Suites East Merril Road, responded to this review

Thank for taking time to share your experience at our hotel. Our hotel service team really appreciate your in depth review of our services. It was a great pleasure to have you as our guest and we look forward for the opportunity to provide great hospitality service during your future stays with us. More

Ontario, Canada
Top Contributor
101 reviews 101 reviews
21 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed July 19, 2013

Wonderful experience. We were travelling from Kissimmee to Jacksonville to go on a cruise and booked here originally because they offered a cruise package. It was very difficult to get a phone number to talk to this location but once we did we found out not to bother with the cruise package because our stay was over Sunday night and... More

Was this review helpful? Yes 3
CandlewoodSuitesJax, Manager at Candlewood Suites East Merril Road, responded to this review

All members our team really appreciated that you spared time for writing a detailed feed back/comments on your stay at our hotel. We have carefully reviewed it and will make your next stay even better! Thank you again for sharing your thoughts and staying with us. More

Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 14, 2013

What a fantastic hotel. Great,comfortable bed, free guest laundry, fully equipped kitchen. Close walk to shops and free parking. Water pressure was good and room was clean. This hotel gets our highest rating for our month in the USA.

Was this review helpful? Yes 3
CandlewoodSuitesJax, Front Office Manager at Candlewood Suites East Merril Road, responded to this review

Thank you for choosing our location here in East Jacksonville,FL. It was a pleasure having you and were glad we made your visit great,please come visit us again thank you once again; More

Nashville, Tennessee
Top Contributor
66 reviews 66 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 13, 2013

Clean, good sized room, welcoming and helpful reception. There is a mini-mart off the lobby. The hotel is well located to the beaches and the major thoroughfares. There is a fitness center which we did not try out. Close to Hana Park which is a good way to spend a day on the beach. Numerous restaurants are in the immediate... More

Was this review helpful? Yes 1
CandlewoodSuitesJax, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Thank you for choosing Candlewood Suites here in East Jax,FL. we are pleased that you have enjoyed your stay and facilities at this location we look forward to serving you once again. Thank you and have a fantastic day/evening More

Jacksonville, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 12, 2013

No need to hesitate staying here, great location minutes from beach and popular areas like Towne center. Great staff, clean updated rooms, free wifi, free laundry, free coffee and the cubbard with necessities and food you may need. Candlewood suites are my first choice for value and price while traveling and this location was no disappointment in any way enough... More

Was this review helpful? Yes 1
CandlewoodSuitesJax, Guest Relations Manager at Candlewood Suites East Merril Road, responded to this review

Thank you for your kind words about our hotel,we were pleased to have you as our guest and we look forward to serving you once again. More

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Additional Information about Candlewood Suites East Merril Road

Address: 2700 Jane Street, Jacksonville, FL 32225
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites East Merril Road 2*
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Also Known As:
Candlewood Suites East Merril Road Hotel Jacksonville

39 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (14)
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Hotel & grounds (10)
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Dining (1)
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Business center/function rooms (1)
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Pool/beach area (4)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
At Candlewood Suites Jacksonville, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Candlewood Suites Jacksonville is within walking distance of many local favorite restaurants. For those guests that prefer to dine in , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Candlewood Suites Jacksonville provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs. ... more   less 
Number of rooms
95

Questions & Answers

Questions? Get answers from Candlewood Suites East Merril Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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