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Hampton Inn Jacksonville South/I-95 at JTB

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4681 Lenoir Avenue South, Jacksonville, FL 32216 (Formerly Wingate by Wyndham Jacksonville South)
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Hampton Inn Jacksonville South/I-95 at JTB
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58 Reviews from our TripAdvisor Community

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Traveler rating
    47
    8
    1
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    2
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21
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina
1 review
4 of 5 stars Reviewed 2 days ago NEW

My family and I stayed here this past week as we were in town for the USATF Junior Olympics. The staff was very friendly and the hotel (room, lobby, breakfast area) was all clean. The hotel was completely full due to the olympics, but the breakfast was stocked frequently. We were concerned as we were put right near the elevator... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We spent way too much money for the service we recieved. I checked in ahead of time using the Hampton app and chose my room but when we got there we were waiting in the lobby almost 45 minutes while they tried to figure out why our room wasn't ready. Our 4 month old was crying and tired from the... More 

Was this review helpful? Yes 2
Artie S, General Manager at Hampton Inn Jacksonville South/I-95 at JTB, responded to this review

I am very sorry to hear of your experience. I will be reaching out to your shortly through Hilton assistance. We are a very good hotel. We're just new and still working on getting some things right. There are many great things about us and our hotel. I am sorry to hear that your experience was less than it should... More 

Sarasota, United States
1 of 5 stars Reviewed 1 week ago

I lost 20,000 points because this hotel was listed as pet friendly and isn't. The hotel said they offer pet friendly services but dogs are not allowed. This is very misleading. I chose this hotel specifically to be able to stay with a new puppy that I was picking up in Jacksonville. I was offered no help and told my... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Artie S, General Manager at Hampton Inn Jacksonville South/I-95 at JTB, responded to this review

I am sorry to hear of the problems. Unfortunately, I can not find any information on our site that lists us as pet friendly. I see in fact, just the opposite: http://hamptoninn3.hilton.com/en/hotels/florida/hampton-inn-jacksonville-south-i-95-at-jtb-JAXJSHX/index.html The website is the same as it has been since we opened in March. No changes have been made. TripAdvisor doesn't have a field that lists hotels as... More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Lovely Hotel. Room very clean, modern and quiet. Hotel staff friendly and helpful. Nearby restaurants with a 10% discount. The breakfast tasted good and there was a large variety of items to choose from. I will be staying at this hotel again.

Review collected in partnership with Hampton

Was this review helpful? Yes
Artie S, General Manager at Hampton Inn Jacksonville South/I-95 at JTB, responded to this review

So great to hear about your stay with us! Our hotel is a very convenient location to much of what most guests are looking for. There are restaurants right outside of our door, St Johns Shopping center is just a few miles away, and a great breakfast ready for you when you wake up! And yes, we feel it's better... More 

Mount Pleasant, North Carolina
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one night on the way to Orlando. Very clean room and breakfast area. The breakfast offering was more than adequate. Our room was quiet. Maybe there was no one directly beside us but really enjoyed the quiet! Staff was professional. In fact the staff was more professional and friendly than the staff at the Universal Cabana Bay we stayed... More 

Was this review helpful? Yes
Artie S, General Manager at Hampton Inn Jacksonville South/I-95 at JTB, responded to this review

Sounds like a great vacation in Florida! So great to hear about your stay! We are lucky to have had you stop in! We are a brand new Hampton Inn and although we're still learning some of they Hampton Inn systems, we are all about ensuring a good, quality stay for everyone! We hope you come stay with us again... More 

Fuquay-Varina, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I recently stayed at this hotel for one night and our stay was very comfortable. The staff was friendly, room was clean and bed comfortable, and the overall building was nice and conveniently located to restaurants, gas stations, I-95, etc. We plan to stay at this hotel again if we are in the area.

Was this review helpful? Yes 1
Artie S, General Manager at Hampton Inn Jacksonville South/I-95 at JTB, responded to this review

Great things to hear! Glad we made such a great impression on you! The area around us does have a lot to offer. There is more coming too! The St John Town Center (large outdoor mall) is nearby and easy to get to and is still expanding! Right across from the hotel are several fast food restaurants and there are... More 

Metter, Georgia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This new facility is so pretty! Love the colors.-- blues and turquoise. Everything is very modern and sleek...Clean, quiet, and easy to find. Bilal was especially courteous and professional. Jack, our breakfast attendant kept all the items filled and spotless. Enjoyed visiting with both guys.

Was this review helpful? Yes 1
Artie S, General Manager at Hampton Inn Jacksonville South/I-95 at JTB, responded to this review

Great to hear that you took note of two of our employees! It's always good to hear from our guests and to know who gave an exceptional stay. The color scheme is very welcoming and relaxing. We're one of the first Hampton Inns to have this design look. We look forward to your next stay! More 

Jacksonville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We were there for a last minute overnight trip with kids. This hotel met all of our needs and was clean. Room was comfortable, linens clean. Decent breakfast as well. It was on point for a 3 star experience.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Artie S, General Manager at Hampton Inn Jacksonville South/I-95 at JTB, responded to this review

We're glad that you chose our brand new Hampton Inn for your getaway! We all need them from time to time and I'm glad to hear that we didn't disappoint. We do our best to ensure a good quality stay for all guests. A clean room with a great breakfast are the best ways to enjoy a night away! We... More 

Atlanta, Georgia
5 of 5 stars Reviewed 3 weeks ago

My Husband and I loved our stay at the Hampton. Everything was great as we always stay with the Hampton Inn. Great Service all around and the Hotel was beautiful.. We will be Returning... The Woodruffs

Was this review helpful? Yes
Artie S, General Manager at Hampton Inn Jacksonville South/I-95 at JTB, responded to this review

Thank you for letting us know! As a brand new Hampton Inn, your review tells us a lot about how we're doing! We're still learning our roles but our hearts are fully into making every stay great! We have a large fitness room, spacious breakfast area with an amazing variety for our breakfast. Glad we made such a great impression... More 

Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great customer service. Clean hotel with nice continental breakfast. Beds were so comfortable, best sleep in a long time. Free Wi-fi too. I made my reservation using the Hilton App and the date changed when I hit submit. I called the hotel directly and Jessica immediately helped me and changed my date to the correct one. Friendly, helpful staff. Located... More 

Was this review helpful? Yes
Artie S, General Manager at Hampton Inn Jacksonville South/I-95 at JTB, responded to this review

Thank you for the great review! Great to hear that you used the Hilton app but sorry to hear about it changing your date. Great to hear that Jessica took care of you with correcting it! Our staff is ready to please and we loved having you here! We hope to see you here again soon! More 

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