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Hilton Garden Inn Jacksonville JTB / Deerwood Park

3.0 of 5 9745 Gate Pkwy N, Jacksonville, FL 32246
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Certificate of Excellence 2014
Hilton Garden Inn Jacksonville JTB / Deerwood Park
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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251 reviews from our community

Traveler rating
    133
    72
    33
    11
    2
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57
53
25
100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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  • English first
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  • Any
English first
  • All months
    (251)
  • Mar-May only
    (64)
  • Jun-Aug only
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  • Sep-Nov only
    (55)
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Denver
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We arrived early today and were greeted with an odd smell in the lobby. The service was incredibly poor and we had to wait until 4pm until they were ready to let us check in after being told we should be able to check in at 3pm. Not impressed.

Was this review helpful? Yes 1
Wilmington, North Carolina
Top Contributor
52 reviews 52 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Quick trip to Florida for a funeral, so our stay at this hotel was just an overnight. We chose this one since it was near the church where the service was held. Breakfast was not included, but was a nice made to order type buffet. Although we did not partake in "happy hour", it is available in the lobby. Décor... More

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Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear peetsheets, Thank you for taking a moment to share your experience at our hotel. I want to apologize for the confusion about the bereavement rate. We do offer a discounted rate however, it is based on availability. I am sorry my team did not communicate that better. As our guest, we want you to always enjoy your stay with... More

new york
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff is very attentive. Thewy assisted us when having an issue with the fax. Breakfast was great. They prepared beautiful omlets upon request. Great value for the money paid. Rooms were standard and suitable to our needs. Beds were comfortable.

Review collected in partnership with Hilton Garden Inn

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Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear tgliptis, Thank you for taking a moment to share your experience at our hotel. I am so happy to hear that you enjoyed your stay. As our guest, we want you to always enjoy your stay with us. If there is ever anything we can do to make you more comfortable, please let is know. You Can Count On... More

gainesville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Very clean, staff was wonderful and great location in Jacksonville. Easy to great restuarant and shopping. Interstate near by and just a buzz to the beaches or downtown. We went to a concert downtown and the staff arraged for transportation which was the best.

Review collected in partnership with Hilton Garden Inn

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Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Patricia T, Thank you for sharing your experience at our hotel. I am happy to hear my team provided great service and help with transportation to the concert. We appreciate you business and hope you will stay with us again. If there is ever anything we can do to make your stay with us more enjoyable, please let us... More

Tampa, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Location of hotel is great, close to my customer and has many choices for dinner. I use this hotel regularly for my business trips to the Jacksonville area. It is a great location down in Tinseltown where there is an abundance of choices for dinner. The only negative is the Starbucks nearby, the traffic in and out to that location... More

Review collected in partnership with Hilton Garden Inn

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Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Paul W, Thank you for sharing your experience. I am happy to hear you enjoyed your stay with us. It is especially valuable from one of our regular guests like you. We want to consistently provide the highlest level of service and amenities to all of our guests. Your continued loyalty lets us know we are on the right... More

Houston, Texas
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my second stay in a Hilton Garden Inn with many many stays in Hampton Inns around the U.S. I stayed for about 1 week at this HGI during October 2014. I took it for granted that the housekeeping would be excellent and the breakfast offerings good to excellent and i was not disappointed. This HGI is located in... More

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Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Robert G, Thank you so much for sharing your positive feedback! I am happy to hear our team provided such a great experience for you. We look forward to having you here with us again in November! If there is ever anything we can do to make your stay with us even better, please let me or any of... More

Dougla, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The Hilton Garden Inn is in a great location to the Sr. John's town center and is a great value. The service was excellent and very friendly. We will definitely stay there again. It is very easy to find and get in and out of since it is located off the main road. The room was in excellent condition.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Tracie V, Thank you for taking the time to share your experience. We appreciate you choosing our hotel and hope you will be our guest again soon. Sincerely, Aida Graco General Manager Hilton Garden Inn JTB/Deerwood aida.graco@hilton.com 904.997.6600 More

Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This hotel was a good option for JAX. Several options that are in walking distance. I did not realize this until after my stay though and would have liked some more information on what is walking distance from the hotel for food and drinks. The front desk staff was moderately helpful and did not go out of their way to... More

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Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Hinesma, Thank you for taking a moment to share your experience at our hotel. We appreciate your feedback. I just joined the hotel team as General Manager and I am looking forward to using all of our guest feedback to make improvements in the service and amenities here. I am happy to hear you enjoyed your breakfast and service!... More

Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

3 stars. This is a perfectly placed location for this hotel. Environment outside. Safe. Lots of green space within walking distance. Near many amenities. Travel to exciting areas, for shopping, eating, and near highways.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear 757WeTravel, Thank you for taking a moment to share your experience. I am happy to hear you loved our hotel and location. We know that you have a choice when you travel and we are so proud that you chose us. We are in a great location with lots to do and see nearby. We look forward to welcoming... More

Valdosta, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

I stayed here while my father was in the hospital at St. Vincents. Room was very clean and comfortable. Staff was very cordial. Would definitely stay here again. There's a great microbrewery next door which had excellent food. Breakfast was very good at the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Rodnet T, Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed staying with us. With a family member in the hospital, it's hard sometimes to rest and relax. I'm glad that we could provide a comfortable place for you during that time and hope that your father is doing better.... More

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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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