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Hilton Garden Inn Jacksonville JTB / Deerwood Park

3.0 of 5 9745 Gate Pkwy N, Jacksonville, FL 32246
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Certificate of Excellence 2014
Hilton Garden Inn Jacksonville JTB / Deerwood Park
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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280 reviews from our community

Traveler rating
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    39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mobile, AL
Top Contributor
91 reviews 91 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars NEW

We checked in after driving from St. Augustine, traffic was horrible. Arrive at desk and advised that check in system was unavailable due an outage from accident down the road. Amy, manager offered us a free drink from the bar. Other guests offered the same but continued they seemed to be upset by the wait. We enjoyed our drinks and... More 

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Char1scott, Thank you for staying with us! I am so happy to hear you enjoyed your stay. I know the issues with the computers during your arrival was not ideal but I am pleased that my team delivered a high level of service despite the stress and confusion. We are very proud of Will and Amy. They are a... More 

Jacksonville, United States
1 review
3 of 5 stars Reviewed 1 week ago

Hotel Lobby was nice. The "bar" was liquor and wine setup on a countertop, which was basically non existant. If I want to pay 6$ for a shot standing up in the lobby, this would have been great. There are plenty of other places in walking distance to the area to get your drinks. Rooms were okay, although my thermostat... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, Front Office Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Justin Z, Thank you for staying with us! I am sorry to hear you didn’t enjoy your long stay with us. We are always grateful to our guests for sharing their constructive feedback with us. It is a concern when the feedback includes a negative impact our guest service team may have caused. I would like to address this... More 

Jacksonville, FL, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was fabulous. The staff was warm and helpful, the breakfast service was great, the hotel lobby where we spent much of our time, was lovely. I would go out of my way to stay there again if I was in the JAX, FL area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Marin A, Thank you for staying with us! I am so happy to hear you enjoyed your stay. We would love to have you as our guest again soon. Sincerely, Aida Graco, General Manager aida.graco@hilton.com More 

North Port, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Elevators broke down while we were there. Both at one time then off and on. One side of our king bed had a big dip in it which made for uncomfortable sleeping. Breakfast was good but didn't realize we had to pay an extra 13 dollars for it.

Review collected in partnership with Hilton Garden Inn

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Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Marcie C, Thank you for staying with us! Your feedback is so important when working to improve our check-in process. We appreciate your business and I want to apologize that our amenities were not explained at check-in. Each Hilton Family Hotel brand had amenities that set them apart from all the others. For Hilton Garden Inn, ours includes the... More 

Norcross, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Had a great stay. Hotel is located in a VERY convenient spot: next to restaurants, a movie theater and the major roads. Room did smell of cigarettes, but only in the foyer. Bed was comfortable and the room was visually clean. Cigarette burns were noticed on the carpet and furniture but I was told it was known and I would... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear KennethW, Thank you for staying with us! We appreciate your business and are glad to here you enjoyed your stay. I apologize for the issues found in your room. We are working hard as a team to improve our hotel. Thank you for letting us know. We look forward to having you as our guest again soon. If there... More 

Manassas, Virginia
Top Contributor
52 reviews 52 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a nice hotel right outside the airport and a nice place to stay for a quick trip. My wife and son stayed here while I had to got to work. The hotel had a nice discount for government employees.

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear jab810, Thank you for staying with us! We appreciate your feedback. I am glad you and your family enjoyed your stay. It was our pleasure to have you all as our guests. We look forward to having you stay again real soon. Sincerely, Aida Graco, GM aida.graco@hilton.com More 

Tampa, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Recently used this hotel for a business meeting. Very old and tired sleeping rooms. The Meeting room I used was the same..old... outdated and tired. This property need updating badly. As disappointing as the building was the staff was very friendly and professional.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Scott R, Thank you for staying with us! We appreciate your business and your feedback. We have recently had new managers join our team and we are hoping to make great improvements in the areas you mentioned on your review. We are working very hard to improve our hotel and I am happy to here my staff were friendly... More 

Melbourne, Florida
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My family and I stayed one night so we could visit relatives in the area. I grew up in Jacksonville and so I know the area pretty well which is partly why I selected this hotel. When we arrived we were given room 424. Upon entering the room my husband noted it smelled strange and I immediately noticed black mold... More 

Was this review helpful? Yes 1
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear FloridaMomEC, Thank you for sharing your feedback on your stay with us. I know we already spoke about the issues but I just wanted to apologize again. We appreciate you taking the time to let us know and I want to assure you all issues have been addressed. We hope you will consider the Hilton Family Hotels for your... More 

Kansas City, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Hotel and breakfast made to order were very good. But I had issue with the bar in the evening. It is not a bar but a corner of the counter with a few wine bottles set up. Some other liquors also. You had to get the front desk manager to go get the "bartender" (used loosley). He looked like he... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear GailF, Thank you for sharing your feedback on your stay with us. I am sorry to hear our team did not serve you better. We are always looking for ways to improve our hotel amenities and services. We will use your comments to help our team improve. Thank you again for your comments. We appreciate your business and hope... More 

tampa, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel brand is highly recommend and it is a very good hotel for business traveler. I have used this hotel for many years and i am very satisfy with the location that is close to a lot of choice for food and entertainment.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Loc P, Thank you for staying with us! We appreciate your feedback and loyalty to our hotel. I am happy to hear you enjoy your stays with us and keep coming back! We look forward to having you as our guest again real soon. If there is ever a way we can serve you better, please let us know.... More 

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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn
Hotel Style:
#5 Family Hotel in Jacksonville
#21 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville

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