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Hilton Garden Inn Jacksonville JTB / Deerwood Park

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9745 Gate Pkwy N, Jacksonville, FL 32246
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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293 reviews from our community

Traveler rating
    148
    85
    41
    16
    3
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114
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Hilton Garden Inn was pleasant, clean, welcoming, and felt like home. The staff was really nice and it was a very stress free environment. The chef prepared a fantastic dinner for my son and I and he personally came to chat with us. Overall great stay.

Review collected in partnership with Hilton Garden Inn

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Florida
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We needed a central location in Jacksonville for the weekend, and this was it. Very friendly staff at front desk and in the restaurant, reasonably good food, but inadequate housekeeping. Bed mattresses were sunk in the middle; no plastic cups in the bathroom, and no pen or paper. We thought this was Conrad Hilton trying to save money. Ice machines... More 

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Shaker Heights, United States
1 review
4 of 5 stars Reviewed 1 week ago

The property is well maintained, but showing signs of needing some renovation. The staff is very friendly and accommodating. The property is convenient to many businesses and there are restaurant choices nearby.

Review collected in partnership with Hilton Garden Inn

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This was one of the dirtiest Hiltons I have been at. The Staff was slow, and not attentive. I had to wait 15 minutes for someone to check me in. Moreover, I waited 10 minutes for someone to come to the table at breakfast to get coffee. Waited another 10 minutes for coffee, and did not have any utensils. By... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Customer service was unacceptable among some of the front desk staff. The breakfast served was good as always and as a visitor we should not have to hear the associate complain and tell you no. The bathrooms need to have an exhaust fan for such a small space. Just because you're on vacation doesn't mean that you want to watch... More 

Review collected in partnership with Hilton Garden Inn

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Florida
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 28, 2015

Bathroom had mildew around tub. In morning I found mildew along wall by the sink and then the handle fell off the hot water knob. I brought this to the attention of the staff and sent Hilton Honors photos. It make me wonder what other cleanliness issues the room had - carpet , bedding , etc. I usually stay at... More 

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Simpsonville, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2015

As with most Hilton Garden hotels, this one was very nice. It is also in a convenient location with a neat shopping/restaurant area near by. I will likely stay hear again for future trips and would recommend the location to others.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Gainesville VA, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 17, 2015

The staff and management of this HGI makes you feel as if you're visiting with family, and they treat you that way. Try it....you'll like it! They make go well above and beyond to ensure that the service they provide meets and exceeds expectations.

Review collected in partnership with Hilton Garden Inn

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Tilbury, Canada
1 review
5 of 5 stars Reviewed March 17, 2015

Convenient parking, fresh décor, prompt help at the front desk, quick order restaurant was part of the lobby. Full free breakfast every morning...great omelets , crisp bacon, waffles and pancakes. Fantastic service by Will.... made you feel right at home. Nice reasonably priced dinner menu. More excellent service by Will.

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 14, 2015 via mobile

We have stayed at this hotel a few times over the last few months.. GREAT location ... Rooms are nice... Cleaning staff very nice! My problem comes in with the customer service once you check out... Each time we have stayed,there has been an issue with charges.. The first time we stayed if took 10 days to release the "incidentals"... More 

Was this review helpful? Yes 2
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