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All 131 Jacksonville hotels

Hilton Garden Inn Jacksonville JTB / Deerwood Park

3.0 of 5 Hotel   |   9745 Gate Pkwy N, Jacksonville, FL 32246
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82%
Ranked #12 of 131 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Earl W Orlando, United States
  • Overview
  • Reviews (214)
  • Photos (47)
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  • Room tips (23)
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214 people have reviewed this hotel

Traveler rating
    121
    57
    27
    7
    2
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48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Orlando, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel was clean. Front desk staff were extremely pleasant/welcoming and helpful/efficient. The room of clean, though it took a long time to get the air conditioning unit on to cool down the room. Were interrupted twice by housekeeping 15 minutes after settling into the room. Both times they entered without announcement or warning. It was clear there was poor... More

Review collected in partnership with Hilton Garden Inn

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Huntersville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hilton Garden Inn, Jacksonville Deer Park is located close to other family members and close to where we needed to take care of family business. Can always expect clean comfortable, cost effective accommodations .

Review collected in partnership with Hilton Garden Inn

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1 review
5 of 5 stars Reviewed 3 days ago NEW

very friendly and helpful staff. if you get the breakfast included in price - that would be a big plus. very close to plenty of restaurants. comfortable window air conditioning unit - very quiet. very friendly and helpful staff. if you get the breakfast included in price - that would be a big plus. very close to plenty of restaurants.... More

Review collected in partnership with Hilton Garden Inn

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Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We traveled all the way from Los Angeles California to Jacksonville Florida to visit our friend and family and had great stay at this hotel. First time I've stayed at a HILTON and to say I was spoilt is a understatement. It was a stunning hotel and grounds. Hotel was sold out for the weekend we arrived. Staff was very... More

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Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Mr.Mike ! Thank you for taking the time to share your experience and 5 star review about your recent stay at our hotel. We sincerely appreciate your feedback and your good comments. We look forward to welcome you again in the future. More

Alachua, Florida, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel is a beautiful venue with clean comfortable rooms however no management. We arrived on a Friday to a fully booked hotel with a lobby full of guests, no less than 20 people waiting and one very polite and very newly employed young man, Matt. He was overwhelmed with the number of guests in front of him yet remained... More

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Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More

Jacksonville, Florida, USA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very clean, great staff and good location to everything.. in the Jacksonville area. 15 minutes to the beach, 10 minutes to shopping and closed to I-95 and I-295. Complimentary cookies were great and nice breakfast buffet. Unfortunately, the breakfast is not included. Rooms are clean, bathrooms are large and nice size flat screen tv.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Regarding Complimentary breakfast actually Hilton Garden Inn Brand does not offer anymore complimentary breakfast. Therefore this is something we cannot change but we can request brand to look into this request.Once again we appreciate your business and look... More

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for a family reunion over the 4th of July weekend. The price was great for a Hilton at this time of year. The lobby is beautifully renovated. I had a lock-off room and initially the non-smoking room appeared o.k. Upon returning from meeting with my family, there was a heavy smell of cigarette smoke, alcohol, and perfume... More

Was this review helpful? Yes 1
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

I sincerely apologize for the numerous issues you had during your stay. Our goal is to provide our guests with a clean and comfortable atmosphere throughout their entire stay. I see these standards were not met during your visit and I will address this with my staff immediately to make sure this does not happen again. Thank you again for... More

Charlotte, North Carolina
Top Contributor
81 reviews 81 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed at the Hilton Garden Inn in Deerwood Park two weeks in a row while on business travel. The hotel is in a great location since you can walk to Seven Bridges (a great micro brewery with an extensive menu) and Tinseltown--a huge movie theatre. There is also a drive thru Starbucks, various fast food restaurants nearby as well... More

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Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Mr.Mel thank you for your 04 Star response. We apologize for the inconvenience you had during your stay. We appreciate your business and look forward to welcome you again. More

Lacon, Illinois
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If ever in Jacksonville, FL I would stay here again. Nice hotel with comfortable beds and an excellent breakfast. Well worth the price. The only downside, they need a bigger jacuzzi. Too many little kids in it.

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Mark F, Front Office Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

I really appreciate your taking the time to share both your positive and disappointment with your stay here at the Hilton Garden Inn.We look forward to welcoming you back to our hotel in the future. More

1 review
5 of 5 stars Reviewed 2 weeks ago

After booking a different hotel and seeing the conditions were Not SUITABLE FOR A DOG to stay in, we looked across the street to see the Hilton knowing our stay would be up to par. It was all that and more Jessica front desk and Daniel kitchen/bartender was more than accommodating to us. The room was wonderful and the food... More

Was this review helpful? Yes
Mark F, Front Office Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Mary, Thank you for your wonderful remarks and 5 stars, which I have shared with our team members. .We are actively participating with our team members to provide “WOW” service so our guests experience at our hotel. We look forward to see you again soon here at the Hilton Garden Inn. More

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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Family Hotel in Jacksonville #11 Romantic Hotel in Jacksonville #11 Business Hotel in Jacksonville
Hotel Class
Number of rooms
119

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