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Hilton Garden Inn Jacksonville JTB / Deerwood Park

Certificate of Excellence
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9745 Gate Pkwy N, Jacksonville, FL 32246
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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299 reviews from our community

Traveler rating
    150
    88
    41
    17
    3
See reviews for
70
63
26
115
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Coulmbia, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Everything was great expect for the interrupted sleep made by the people in the workout room. The "gym" has NO noise reducing properties. So apparently my review has to be at least 200 characters... i hope this does it.

Review collected in partnership with Hilton Garden Inn

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Clayton, United States
1 review
5 of 5 stars Reviewed 1 week ago

Visited friends in the area and found this Hilton by chance after staying further south in another Garden Inn. Very nice location, beautiful facility. Staff was very helpful and shopping in the area was great.

Review collected in partnership with Hilton Garden Inn

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Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here before in the past. This trip not as good as previous ones,first room had very dirty carpet, shower tiles with black mold in the grout lines, long black hairs in the bathroom floor on arrival. Requested room change and was granted, along with the room being comped for the first night. Was moved to a second room where... More 

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Carlisle, Pennsylvania
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The property was fine and Amy was especially helpful and courteous to us during our long stay. The wait staff for breakfast were not very polished, but the fresh fruit was great at breakfast. The St. john's Town Center is a very nice shopping area with endless choices for restaurants.

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Orlando, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Our room was clean and had exactly what was promised in amenities. The beds, pillows and linens were very comfortable. We stayed late visiting in the lobby and enjoyed the relaxing atmosphere and a small bar service. The breakfast was tasty and had a good variety. Friendly staff, although we didn't have any special needs or requests to be filled.

Review collected in partnership with Hilton Garden Inn

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Holly Hill, South Carolina
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this location before. It's so convenient to the Southside of Jacksonville. It's in a bit of a business section, but on the plus side there are sidewalks for miles to do some walking! Next to a large movie theater, restaurants & Starbucks! Staff was awesome, couldn't get us connecting rooms as requested so they gave us... More 

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Miami, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The Hilton Garden Inn was pleasant, clean, welcoming, and felt like home. The staff was really nice and it was a very stress free environment. The chef prepared a fantastic dinner for my son and I and he personally came to chat with us. Overall great stay.

Review collected in partnership with Hilton Garden Inn

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Florida
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We needed a central location in Jacksonville for the weekend, and this was it. Very friendly staff at front desk and in the restaurant, reasonably good food, but inadequate housekeeping. Bed mattresses were sunk in the middle; no plastic cups in the bathroom, and no pen or paper. We thought this was Conrad Hilton trying to save money. Ice machines... More 

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Shaker Heights, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The property is well maintained, but showing signs of needing some renovation. The staff is very friendly and accommodating. The property is convenient to many businesses and there are restaurant choices nearby.

Review collected in partnership with Hilton Garden Inn

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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 4, 2015

This was one of the dirtiest Hiltons I have been at. The Staff was slow, and not attentive. I had to wait 15 minutes for someone to check me in. Moreover, I waited 10 minutes for someone to come to the table at breakfast to get coffee. Waited another 10 minutes for coffee, and did not have any utensils. By... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
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