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Hilton Garden Inn Jacksonville JTB / Deerwood Park

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9745 Gate Pkwy N, Jacksonville, FL 32246
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1 room 1 guest
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Hilton Garden Inn Jacksonville JTB \/ Deerwood Park
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328 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Irving, Texas
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here this past weekend while we were in Jacksonville. Great place, great staff, especially Darlena. They were very courteous, helped out a lot with directions and questions we had. The beds were really comfortable and the pool was a welcome relief from the heat. Only drawback I had was the price for their breakfast which I thought was... More 

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Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Golferths111, Thank you so much for speaking so highly of Darlena! She is a true gem and a huge part of our winning guest experience. I will be sure to congratulate her and celebrate this comment with her. Breakfast for us is quite expansive and is all inclusive and I truly hope that on your next visit you can... More 

Atlanta, GA, United States
1 review
4 of 5 stars Reviewed 1 week ago

Good hotel, close proximity to a wide range of dining and shopping choices, as well as, major businesses (within half a mile of my business meeting). Easy to get to from Interstate 295 and Interstate 95. Cheerful, courteous and welcoming staff.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Michael B, Thank your for you kind words and your account of your stay with us. I will be certain to share your comments with our team as I know they are committed to providing an exceptional experience. I am also glad that you were able to take advantage of our perfect location while in the Jacksonville area. Deerwood... More 

Jacksonville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Check out was very slow allow at least 10-15 minutes. Breakfast is very expensive, slow, and small portions. Bathroom was dirty as well. I would not recommend staying here at all. There are other Marriots close by.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Michael J, Thank you for your post. I hope that you will visit us in the near future to see all of the updates and upgrades that will be doing to our hotel. Also, on your next visit I hope that you will use our breakfast to it's fullest capacity with eggs cooked to order, omelets, waffles, pancakes, etc....... More 

Jaksonville, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Thought the bed was too hard. Room was clean but there always seemed to be something that made me think maybe to could have been cleaned better. Was able to adjust the temperature to my liking. When I went to check out had to wait for the person working the front desk to finish a conversation she was having with... More 

Review collected in partnership with Hilton Garden Inn

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Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Sharon S, Thank you for taking the time to provide the invaluable feedback on your recent stay. I am happy to report that we will have 100% new beds delivered to our hotel in the next 30-days. This is an area that we are committed to providing the best night's sleep while you are on the road. Thanks again.... More 

Orlando
Level Contributor
166 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room was okay. Not up to standards of the Homewood Suites nearby though, where we usually stay when in Jacksonville. First thing we noticed was the light above the mirror in the bathroom was out. No way the cleaning staff could have missed it. The big surprise was that there was a charge for both breakfast and dinner, which has... More 

Was this review helpful? Yes
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear bikehog, Thank you for your recent post and sharing your experience with us. I apologize that our accommodations did not suit your needs and our team is committed to using information like your continually improve our product and our service. I greatly appreciate your business and I hope to meet you personally the next time you are in Jacksonville.... More 

Atlanta, United States
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Bed was worst ever and when I asked about possible move they were booked and they were in the process of getting new beds......I checked out early and went to another hotel.... felt like I had been beaten up each morning.... bed had a huge sway in it

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear John A, I am deeply regretful that you had a bad nights sleep. I would have hoped that I had an opportunity to meet you personally while you were here and understand that my team could have done better at finding you alternative accommodations. I am sure that they shared with you that our brand new beds are on... More 

Brunswick, United States
1 review
4 of 5 stars Reviewed July 29, 2015

Our family had a nice stay at this Hilton Garden Inn. 2 minutes from Town Center shopping and 20 minutes from the beach. Room was clean, staff friendly and the cookies in the afternoon were delicious! I meant to ask what kind they were. We would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Kim P, Thank you very much for your post and thank you for your kind words. I am very happy that you had a great experience with us and I will be certain to share your post with our team. Thanks again. I look forward to meeting you personally on your next return. Andy Preslar General Manager More 

Woodbridge, United States
1 review
3 of 5 stars Reviewed July 29, 2015

You are charged for everything including fast internet and breakfast. The hotel is nice looking with a good location for shopping and fast food spots. There are a lot of hotels etc. in this area so shop around for the best deal.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Thomas A, Thank you for writing about your recent experience. Our restaurant does have great value for breakfast which includes a full buffet as well as fresh made omelets, waffles, eggs, pancakes, etc. all cooked to order. Our dinner service creates an elegant setting and a full menu. Many value hotels do include a free, preset breakfast and do... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 27, 2015

Stayed here going on 4 years ago a few times. Returned this time with my usual expectations for a Hilton. Front desk at check in was helpful and friendly as were the housekeeping staff. Their friendliness did not make up for the shape of the room though. Multiple stains covered things in the bathroom that simply could have been changed... More 

Was this review helpful? Yes
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Jmartin07, I am truly regretful that your experience with us was not a good representation of what we truly feel is a great hotel. I would love to speak to you personally so that I may gain more information and personally apologize for your experience. Please contact me at your earliest convenience. Thank you. Andy Preslar General Manager More 

1 review
5 of 5 stars Reviewed July 25, 2015

The service was impeccable, the rooms were beautiful and oh so Hilton comfortable. Price was great and I would come here again and recommend it. I came in late they got me right to my room with the had up graded. The beds are comfortable the sheets were amazing it is clean, beautiful and restful. All of the people who... More 

Was this review helpful? Yes
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Denise O, Thank you!! What a wonderful account of your experience with us. I am truly pleased that you had such a great time with our hotel and our team. I will be sure to share this with each of them as they are very proud of the hard work and dedication they all put into it. Thank you... More 

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