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Hilton Garden Inn Jacksonville JTB / Deerwood Park

3.0 of 5 9745 Gate Pkwy N, Jacksonville, FL 32246
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Certificate of Excellence 2014
Hilton Garden Inn Jacksonville JTB / Deerwood Park
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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256 reviews from our community

Traveler rating
    136
    73
    33
    11
    3
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59
54
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101
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. Catharines, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved the decor in this hotel lobby as well as the welcoming refreshments of fruit, coffee, tea and cookies. There was a lovely courtyard outdoor pool and hot tub. Our room was spacious with a comfortable King sized bed and beautiful furnishings. The in-room Keurig Coffee maker was appreciated. Came with 3 pod cups. The front desk staff were... More 

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you so much for your compliments! I am so happy to hear you enjoyed your stay and my front desk team took such great care of you. Our hope is that the rest of your journey was just as enjoyable. I will pass along your feedback to Darlena and Amy. We look forward to having you as our guest... More 

Tampa, Florida
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed one night while visiting UNF. Hotel was very clean and comfortable. They offered coffee, tea and snacks in the lobby all day. Very nice breakfast buffet. Also, this was a convenient location for shopping. Would stay here again.

Was this review helpful? Yes
Aida G, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Yvette M, Thank you for taking a moment to share your experience at our hotel. I am so happy to hear that you enjoyed your stay. As our guest, we want you to always enjoy your stay with us. If there is ever anything we can do to make you more comfortable, please let is know. You Can Count... More 

Jacksonville FL, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This stay was outstanding. Last week was very busy for us and staying here made it possible and relaxing. We were greeted warmly when we walked in the door and we were treated like royal guests both nights. Thanks a bunch!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Brent S, Thank you for taking a moment to share your experience at our hotel. I am so happy to hear that you enjoyed your stay. As our guest, we want you to always enjoy your stay with us. If there is ever anything we can do to make you more comfortable, please let is know. You Can Count... More 

Tifton, Georgia
1 review
1 of 5 stars Reviewed 3 weeks ago

As my last review was deleted, I will share my experience again. This hotel is NOT up to par with Hilton standard. Made my reservation 10 months in advance for a room with two double beds, nonsmoking. After check-in I went up to the room to find myself in a king smoking room (the room was disgusting to say the... More 

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Denver
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 12, 2014 via mobile

We arrived early today and were greeted with an odd smell in the lobby. The service was incredibly poor and we had to wait until 4pm until they were ready to let us check in after being told we should be able to check in at 3pm. Not impressed.

Was this review helpful? Yes 1
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear peetsheets, Thank you for taking a moment to share your experience at our hotel. I want to apologize for the confusion about the bereavement rate. We do offer a discounted rate however, it is based on availability. I am sorry my team did not communicate that better. As our guest, we want you to always enjoy your stay with... More 

Wilmington, North Carolina
Top Contributor
52 reviews 52 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 10, 2014

Quick trip to Florida for a funeral, so our stay at this hotel was just an overnight. We chose this one since it was near the church where the service was held. Breakfast was not included, but was a nice made to order type buffet. Although we did not partake in "happy hour", it is available in the lobby. Décor... More 

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear peetsheets, Thank you for taking a moment to share your experience at our hotel. I want to apologize for the confusion about the bereavement rate. We do offer a discounted rate however, it is based on availability. I am sorry my team did not communicate that better. As our guest, we want you to always enjoy your stay with... More 

new york
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2014

Staff is very attentive. Thewy assisted us when having an issue with the fax. Breakfast was great. They prepared beautiful omlets upon request. Great value for the money paid. Rooms were standard and suitable to our needs. Beds were comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear tgliptis, Thank you for taking a moment to share your experience at our hotel. I am so happy to hear that you enjoyed your stay. As our guest, we want you to always enjoy your stay with us. If there is ever anything we can do to make you more comfortable, please let is know. You Can Count On... More 

gainesville, United States
1 review
4 of 5 stars Reviewed November 2, 2014

Very clean, staff was wonderful and great location in Jacksonville. Easy to great restuarant and shopping. Interstate near by and just a buzz to the beaches or downtown. We went to a concert downtown and the staff arraged for transportation which was the best.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Patricia T, Thank you for sharing your experience at our hotel. I am happy to hear my team provided great service and help with transportation to the concert. We appreciate you business and hope you will stay with us again. If there is ever anything we can do to make your stay with us more enjoyable, please let us... More 

Tampa, United States
1 review
5 of 5 stars Reviewed October 28, 2014

Location of hotel is great, close to my customer and has many choices for dinner. I use this hotel regularly for my business trips to the Jacksonville area. It is a great location down in Tinseltown where there is an abundance of choices for dinner. The only negative is the Starbucks nearby, the traffic in and out to that location... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Paul W, Thank you for sharing your experience. I am happy to hear you enjoyed your stay with us. It is especially valuable from one of our regular guests like you. We want to consistently provide the highlest level of service and amenities to all of our guests. Your continued loyalty lets us know we are on the right... More 

Houston, Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 27, 2014

This was my second stay in a Hilton Garden Inn with many many stays in Hampton Inns around the U.S. I stayed for about 1 week at this HGI during October 2014. I took it for granted that the housekeeping would be excellent and the breakfast offerings good to excellent and i was not disappointed. This HGI is located in... More 

Was this review helpful? Yes
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Robert G, Thank you so much for sharing your positive feedback! I am happy to hear our team provided such a great experience for you. We look forward to having you here with us again in November! If there is ever anything we can do to make your stay with us even better, please let me or any of... More 

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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn
Hotel Style:
#4 Family Hotel in Jacksonville
#15 Romantic Hotel in Jacksonville
#26 Business Hotel in Jacksonville

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