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All 131 Jacksonville hotels

Hilton Garden Inn Jacksonville JTB / Deerwood Park

3.0 of 5 Hotel   |   9745 Gate Pkwy N, Jacksonville, FL 32246
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82%
Ranked #13 of 131 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Mrs D NORTH PALM BEACH
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226 people have reviewed this hotel

Traveler rating
    127
    60
    29
    8
    2
See reviews for
51
47
25
89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
NORTH PALM BEACH
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have stayed at many hotels near UNF trying to find one that we can always go back to when visiting our UNF college student. We have stayed at the Hilton Garden Inn 5 times and highly recommend it for the best breakfast and friendliest staff. The Manager Fran Atiq sent us an email to make sure we enjoyed our... More

Was this review helpful? Yes 2
Miami,
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had such a great time at this hotel! My husband and I were celebrating a belated, small anniversary.... We booked the Romance Package. We were assigned Room 401. It included, sparkling wine for two, a quiet king room and a little bag of treats such as popcorn, candy and mints...and free breakfast for two in the morning... We were... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 1 week ago

Carpet smelled moldy, I thought. On the morning of departure I noticed black mold patches on the upper wall over the bed, and in a few other spots. Staff was friendly enough, but room cleanliness and general material condition fell short of customary Hilton performance. It wasn't abysmal, just not Hilton.

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Tom Thank you for taking a moment to share your experience. I apologize we did not meet your expectations. After reading your reviews I have addressed this concern to our Chief Engineer and our dynamic maintenance team is working on the room you stayed in.Thank you again for staying with us we appreciate your business and we look forward... More

jacksonville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great location and warm staff. I will return! We were checked in right away with out a wait and my request for our rooms being close together was met as well. Even our shampoo in the room smelled great. Thank you to Fran, Charles and Phil. They were always willing to help with any of our questions, no matter how... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Sarasota, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

On Friday, August 15th, we arrived at the hotel at approx. 11:30 p.m., and the desk clerk was nowhere to be seen. After a lengthy wait, the clerk emerged from the back, moving slowly & sharing details about her ACL injury. We had just driven four hours across the state after having also worked a full day. All we wanted... More

Was this review helpful? Yes 1
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Lisa thank you for taking a moment to share your experience. We value your opinion I sincerely apologize for the numerous issues you had during your stay. Our goal is to provide our guests with a comfortable atmosphere throughout their entire stay. I see these standards were not met during your visit and I will address this with my... More

Columbia, South Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Not to overshadow my vacation or the quality of the hotel, but the bed was just awesome!!!! I would highly recommend this hotel to anybody who is visiting Jacksonville. We loved the location, the ability to walk to restaurants and the movie theatre being right next to the hotel. The staff was very friendly, and the room was very clean.

Was this review helpful? Yes 1
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Corey we are glad you enjoyed our prime location we strives to create memorable experiences for our guests and we are glad that we made your trip enjoyable. We look forward to welcome you again the next time you are in Jacksonville-FL. You can Count on Us Fran Atiq GM. More

Temecula, California
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel for 5 days and I must say that during my stay, the team at the hotel from the Front Counter Reception, to the hotel maid service to the hostesses and server at breakfast made our stay worthwhile. Very nicely located near two Outstanding malls for shopping, easy access to the airport and just a short distance... More

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found you stay to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Fran Atiq-GM More

Ocean Springs, Mississippi
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel on a weekend getaway with my wife. The hotel is pretty much centrally located and not far off of 295. It is about 5 minutes from St. John's Town Center (huge shopping/dining area) and approximately 20 minutes to the beach. The room was clean and pretty spacious. We took advantage of the fridge when we... More

Was this review helpful? Yes 1
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Charles Thank you for staying with us. After reading your email I have already instructed to my Front Desk team to make sure this inconvenience should not happen again to any other future guest. we appreciate your business and we look forward to welcoming you back to our hotel in the future. At your service, Fran Atiq GM More

Lutz
Contributor
19 reviews 19 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Easy to get to major roads, tons of restaurants within blocks. Nice area. The service level here is awesome. Rooms could use a little refreshing, bed needed an overhaul - it's an adjustable bed that had been adjusted one time too many. I will definitely use this hotel again when I make my Jax trip every other month to see... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Lutz, Thank you for 05 Stars review and for staying with us. After reading your comments our dynamic housekeeping team has increased level of Aroma in every single room . we appreciate your business and we look forward to welcoming you back to our hotel in the future. At your service, Fran Atiq General Manager More

Valdosta, Georgia
1 review
3 of 5 stars Reviewed 4 weeks ago

Friendly staff but wasn't enough for me to rave about my experience with this HGI. My room was not very clean when I checked in, had to call for house keeping to come and vacuum the room as well as the hallway on the 5th floor. The air conditioner never really cooled the room to a comfortable level for sleeping.... More

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for taking a moment to share your experience. I sincerely apologize for the numerous issues you had during your stay. Our goal is to provide our guests with a clean and comfortable atmosphere throughout their entire stay. I see these standards were not met during your visit and I will address this with my staff immediately to make... More

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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Jacksonville #10 Business Hotel in Jacksonville #12 Romantic Hotel in Jacksonville
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Number of rooms
119

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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