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Hilton Garden Inn Jacksonville JTB / Deerwood Park

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9745 Gate Pkwy N, Jacksonville, FL 32246
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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318 Reviews from our TripAdvisor Community

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Traveler rating
    158
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

The service was impeccable, the rooms were beautiful and oh so Hilton comfortable. Price was great and I would come here again and recommend it. I came in late they got me right to my room with the had up graded. The beds are comfortable the sheets were amazing it is clean, beautiful and restful. All of the people who... More 

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cairo, United States
1 review
5 of 5 stars Reviewed 1 week ago

It was great, peaceful and clean. I would definitely stay again. The staff was friendly, the location was a plus. Close to theatre and lots of restaurants. And just minutes from Jacksonville beach. My wife and I really enjoyed our selves in the pool and the theater was in walking distance. We are already planning our vacation for next year... More 

Review collected in partnership with Hilton Garden Inn

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Jacksonville, Florida
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Hilton Garden Inn on a recent visit to Jax prior to checking in to a sister Hilton property (see my other recent review of the Hampton Inn). The two properties are literally around the corner from each other, however the overall value of service and quality at the HGI was lacking. The front desk staff was... More 

Was this review helpful? Yes 1
Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for your recent stay with us at the Hilton Garden Inn Jacksonville Deerwood Park. We greatly appreciate your comments as they provide our team with the essential information to improve our guest experience. We deeply apologize for the inconvenience during your stay, and our management team is taking immediate corrective action to ensure we elevate our guest experience.... More 

Jacksonville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Jacksonville, FL is a fantastic city for vacation / Family Reunions...and, the Hilton Garden Inn is a great place (stay) for that event...also, the location is quite near all that you need, food, fun, fantastic beaches and other water ways. We had a great reunion there. Thanks HGN...

Review collected in partnership with Hilton Garden Inn

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Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Good Evening Joseph, Thank you for your recent stay with us at the Hilton Garden Inn Jacksonville Deerpark and taking the time to comment on TripAdvisor. We greatly appreciate your comments regarding your experiences during your stay. We are please to hear that everyone enjoyed the surrounding area with all the restaurants, shopping, and FUN! Thank you again for your... More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

From the time you walk up to the hotel it is beautiful, then you step into the lobby and the hotel people are there to check you in. there's hot cookies, coffee, always refreshing fruit water available for you. Best location for shopping, restaurants, movies, sports bar, everything in walking distance.

Review collected in partnership with Hilton Garden Inn

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Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Good Evening Fredrick, Thank you for your recent stay during your family reunion at the Hilton Garden Inn Jacksonville Deerpark. We are very pleased to hear that your family reunion was fabulous and that everyone enjoyed the amenities in the lobby and surrounding area. Thank you again for your comments and please take care! More 

Reston, Virginia
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having stayed in very many hotels of this price range and style, mainly on business trips, differentiation in reviews becomes difficult. The rooms are usually good, well appointed and clean and the breakfasts are generally more than adequate. So when it comes to Customer Service, every hotel has an opportunity to make itself stand out but very few actually do... More 

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Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Good Evening Statsi, Thank you for your recent stay with us at the Jacksonville-Deerpark Hilton Garden Inn. We are very pleased to hear that your experiences during your stay were wonderful and positively memorable. We will be sure to pass along this positive information with our staff to recognize their supreme service and ability to create a very positive guest... More 

Fleming Island, Florida
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our second visit to the hotel was in June 2015. Both times, we stayed at the hotel to accommodate an early morning dance rehearsal at UNF. The rooms are comfortable, if not luxurious, with friendly staff and a good restaurant across the parking lot. The only downside from our visit was confusion regarding a late checkout I had requested. It... More 

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Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Good Evening Barbara, Thank you for your recent stay with us at the Hilton Garden Inn in Jacksonville Deerwood Park. We greatly appreciate your comments and we are pleased to hear that you enjoyed the accommodations. We apologize for the inconvenience during your stay with the confusion regarding your late departure. We will be discussing this further with the team... More 

Pensacola, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

The Staff was courteous and nice. The Hotel was clean. I enjoyed the atmosphere the management created during my stay. The Staff was approachable, friendly, and nice. I recommend this hotel to everyone who desires a visit to Jacksonville, Florida.

Review collected in partnership with Hilton Garden Inn

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Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you John W. for your high marks when describing your experiences while visiting Jacksonville. We greatly appreciate your kind words regarding the staff. Thank you again and we hope to see you again soon! -Nicholas J. More 

2 reviews
4 of 5 stars Reviewed June 21, 2015

Contrary to some of the other reviews of this hotel, my friend and I were VERY happy with the room and our overall experience. Friendly staff and VERY convenient to shopping at ST. Johns Town Center, which is why we went. Because of the date of our stay, we got a very good rate and would definitely stay again for... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for the positive recommendation and comments regarding your stay. We greatly appreciate your feedback and we look forward to your next visit. Thank you again! -Nicholas J. More 

Lakewood Ranch, United States
1 review
5 of 5 stars Reviewed June 20, 2015

I've stayed at this hotel several times and I've always enjoyed my stay. The price is reasonable and the location is nice. There is a restaurant next door call Seven Bridges. It serves it's own craft beer. The food is good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for staying with us time and time again! We greatly appreciate your positive feedback and your high marks when describing your experiences. We look forward to your next stay! -Nicholas J. More 

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