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All 131 Jacksonville hotels

Hilton Garden Inn Jacksonville JTB / Deerwood Park

3.0 of 5 Hotel   |   9745 Gate Pkwy N, Jacksonville, FL 32246
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Ranked #12 of 131 hotels in Jacksonville
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Chris C Orlando, United States
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174 people have reviewed this hotel

Traveler rating
    98
    49
    21
    4
    2
See reviews for
32
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21
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Orlando, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff here are really nice, the restaurant next door is great with delivering "room service" and the breakfast was Yummy. The rooms were perfect, clean and well stocked. Nice to have a fridge in the room!

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Lewisville
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is very nice and very well maintained. There is a smoking area at the pool but if it rains you are out of luck. It is within walking distance to bars and movie theatres. The issues I had was the sheets and pillow cases wreaked of clorox and the cook does not know how to fry an egg... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Fernandina Beach, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Horrible service and room condition, you get charged for $12.95 breakfast even when you get an old english muffin, You don't feel welcome or safe. The grounds are unsafe, my boyfriend slipped and fall in the parking lot on wet leave's after he was told to park the by the staff.

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VLADIMIR V, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Bonnie G, Thank you for your feedback. Please accept my sincere apologies for all the inconvenience during your stay. It seems that we didn't meet your expectations and I want to assure you that your comments will be shared with my staff and addressed accordingly. We appreciate your business and highly value your loyalty. This is not our norm... More

Houston, Texas
Top Contributor
82 reviews 82 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here for a work conference and after seeing the great reviews on here, I had high expectations. When we first arrived, my coworker and I were given our room keys and one breakfast coupon "booklet", good for one person. When we told the receptionist we would be needing two he told us he would make another one and... More

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VLADIMIR V, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Texas 2829, Please accept my sincere apologies for all the inconvenience during your stay, particularly with our breakfast coupons situation. We appreciate your business and I want to assure you that your comments will be shared with my team and addressed accordingly. There is no excuse for inadequate service and this is certainly not our standard. I am glad... More

Mount Dora, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel was beautiful and we had a wonderful experience. The staff was very friendly as well. We also really enjoyed the hotels breakfast. The food was fresh and hot and they offered a large variety of items to choose from.

Review collected in partnership with Hilton Garden Inn

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Coral Springs, Florida
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here at the Hilton Garden Inn for work reasons. The hotel is in a great spot. central to the mall and restaurants. Check-in was easy and fast. The front desk staff informed me of the amenities as well as the breakfast hours. The room I had was right off the elevator and near the ice machine so I... More

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1 review
5 of 5 stars Reviewed March 18, 2014

Enjoyed my stay at this hotel, I did not utilize a lot of the amenities. I did take notice that the hotel was quite, the room was clean and the customer service was great. I would definatly stay at this location again

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Winona, United States
1 review
5 of 5 stars Reviewed March 12, 2014

This hotel was wonderful. The location is perfect for Jacksonville. The rooms were clean and comfortable and the breakfast in the morning was delicious! The staff was very friendly and helpful. I would recommend this hotel to everyone and will be staying here every time I'm in Jacksonville.

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Boca Raton, FL, United States
1 review
5 of 5 stars Reviewed March 3, 2014

All of the staff are welcoming and service oriented. The rooms are VERY clean & new. Their breakfast was one of the best ever and included fresh rasberries, strawberries & blueberries with made to order eggs. Located next to many restaurants. I travel on business and this is one of the best values.

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1 review
4 of 5 stars Reviewed March 1, 2014

A great place to stay. Plenty of good restaurants and shopping within walking distance. Exceptional clean and well run. The were decorations were very new and provided a warm comfortable atmosphere. Overall a very nice place to stay!

Review collected in partnership with Hilton Garden Inn

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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel
Hilton Garden Inn Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn
Jacksonville Hilton
Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Jacksonville
#11 Romantic Hotel in Jacksonville
#18 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
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