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Hilton Garden Inn Jacksonville JTB / Deerwood Park

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9745 Gate Pkwy N, Jacksonville, FL 32246
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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288 reviews from our community

Traveler rating
    147
    83
    40
    15
    3
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65
60
26
113
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florida
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Bathroom had mildew around tub. In morning I found mildew along wall by the sink and then the handle fell off the hot water knob. I brought this to the attention of the staff and sent Hilton Honors photos. It make me wonder what other cleanliness issues the room had - carpet , bedding , etc. I usually stay at... More 

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Simpsonville, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

As with most Hilton Garden hotels, this one was very nice. It is also in a convenient location with a neat shopping/restaurant area near by. I will likely stay hear again for future trips and would recommend the location to others.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Gainesville VA, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff and management of this HGI makes you feel as if you're visiting with family, and they treat you that way. Try it....you'll like it! They make go well above and beyond to ensure that the service they provide meets and exceeds expectations.

Review collected in partnership with Hilton Garden Inn

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Tilbury, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Convenient parking, fresh décor, prompt help at the front desk, quick order restaurant was part of the lobby. Full free breakfast every morning...great omelets , crisp bacon, waffles and pancakes. Fantastic service by Will.... made you feel right at home. Nice reasonably priced dinner menu. More excellent service by Will.

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed at this hotel a few times over the last few months.. GREAT location ... Rooms are nice... Cleaning staff very nice! My problem comes in with the customer service once you check out... Each time we have stayed,there has been an issue with charges.. The first time we stayed if took 10 days to release the "incidentals"... More 

Was this review helpful? Yes 2
Ontario, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel were friendly and helpful. In particular, I appreciated the excellent service provided in the restaurant and by a young gentleman called 'Will." He had heard it was my birthday while I was there and he presented me with some delicious birthday desserts at breakfast that morning. His courtesy and consideration were much appreciated.

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Shallotte, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

After driving all night from Fort Lauderdale due to missing a connection and not finding ANY rooms until we reached Jacksonville and still being told no rooms were available (It was race week in Daytona and the Miami Boat show as well as all the problem travelers had flying to the north). I went to this Hilton Garden Inn and... More 

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Cypress, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Great service and location for my business trip to Jacksonville, FL. I would definitely stay here again for my next trip. The staff was very nice, friendly, and helpful. The breakfast was very good as well.

Review collected in partnership with Hilton Garden Inn

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Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for staying with us! We are so glad you enjoyed your stay and appreciate your compliments. We look forward to having you stay with us again soon. Sincerely, Aida Graco General Manager More 

Mobile, AL
Top Contributor
91 reviews 91 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We checked in after driving from St. Augustine, traffic was horrible. Arrive at desk and advised that check in system was unavailable due an outage from accident down the road. Amy, manager offered us a free drink from the bar. Other guests offered the same but continued they seemed to be upset by the wait. We enjoyed our drinks and... More 

Was this review helpful? Yes 1
Aida G, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Char1scott, Thank you for staying with us! I am so happy to hear you enjoyed your stay. I know the issues with the computers during your arrival was not ideal but I am pleased that my team delivered a high level of service despite the stress and confusion. We are very proud of Will and Amy. They are a... More 

Jacksonville, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Hotel Lobby was nice. The "bar" was liquor and wine setup on a countertop, which was basically non existant. If I want to pay 6$ for a shot standing up in the lobby, this would have been great. There are plenty of other places in walking distance to the area to get your drinks. Rooms were okay, although my thermostat... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aida G, Front Office Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Justin Z, Thank you for staying with us! I am sorry to hear you didn’t enjoy your long stay with us. We are always grateful to our guests for sharing their constructive feedback with us. It is a concern when the feedback includes a negative impact our guest service team may have caused. I would like to address this... More 

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