We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Jacksonville JTB / Deerwood Park

Certificate of Excellence
Hotel deals
Hotel website
9745 Gate Pkwy N, Jacksonville, FL 32246
Special Offer
Book Early & Save 25%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hilton Garden Inn Jacksonville JTB / Deerwood Park
Professional photos View all
Browse nearby
Hilton Garden Inn Jacksonville JTB / Deerwood Park
Write a Review

291 reviews from our community

Traveler rating
    147
    84
    41
    16
    3
See reviews for
67
60
26
114
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Danish first
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (291)
  • Mar-May only
    (76)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (85)
All months
Shaker Heights, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

The property is well maintained, but showing signs of needing some renovation. The staff is very friendly and accommodating. The property is convenient to many businesses and there are restaurant choices nearby.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was one of the dirtiest Hiltons I have been at. The Staff was slow, and not attentive. I had to wait 15 minutes for someone to check me in. Moreover, I waited 10 minutes for someone to come to the table at breakfast to get coffee. Waited another 10 minutes for coffee, and did not have any utensils. By... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Customer service was unacceptable among some of the front desk staff. The breakfast served was good as always and as a visitor we should not have to hear the associate complain and tell you no. The bathrooms need to have an exhaust fan for such a small space. Just because you're on vacation doesn't mean that you want to watch... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Florida
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Bathroom had mildew around tub. In morning I found mildew along wall by the sink and then the handle fell off the hot water knob. I brought this to the attention of the staff and sent Hilton Honors photos. It make me wonder what other cleanliness issues the room had - carpet , bedding , etc. I usually stay at... More 

Was this review helpful? Yes
Simpsonville, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

As with most Hilton Garden hotels, this one was very nice. It is also in a convenient location with a neat shopping/restaurant area near by. I will likely stay hear again for future trips and would recommend the location to others.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Gainesville VA, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 17, 2015

The staff and management of this HGI makes you feel as if you're visiting with family, and they treat you that way. Try it....you'll like it! They make go well above and beyond to ensure that the service they provide meets and exceeds expectations.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tilbury, Canada
1 review
5 of 5 stars Reviewed March 17, 2015

Convenient parking, fresh décor, prompt help at the front desk, quick order restaurant was part of the lobby. Full free breakfast every morning...great omelets , crisp bacon, waffles and pancakes. Fantastic service by Will.... made you feel right at home. Nice reasonably priced dinner menu. More excellent service by Will.

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 14, 2015 via mobile

We have stayed at this hotel a few times over the last few months.. GREAT location ... Rooms are nice... Cleaning staff very nice! My problem comes in with the customer service once you check out... Each time we have stayed,there has been an issue with charges.. The first time we stayed if took 10 days to release the "incidentals"... More 

Was this review helpful? Yes 2
Ontario, Canada
1 review
5 of 5 stars Reviewed March 12, 2015

The staff at this hotel were friendly and helpful. In particular, I appreciated the excellent service provided in the restaurant and by a young gentleman called 'Will." He had heard it was my birthday while I was there and he presented me with some delicious birthday desserts at breakfast that morning. His courtesy and consideration were much appreciated.

Was this review helpful? Yes
Shallotte, United States
2 reviews
5 of 5 stars Reviewed March 10, 2015

After driving all night from Fort Lauderdale due to missing a connection and not finding ANY rooms until we reached Jacksonville and still being told no rooms were available (It was race week in Daytona and the Miami Boat show as well as all the problem travelers had flying to the north). I went to this Hilton Garden Inn and... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (12)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (2)
Viewed
Room/suite (3)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (4)
Viewed
View from room (1)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Dining (3)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question