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All 131 Jacksonville hotels

Hilton Garden Inn Jacksonville JTB / Deerwood Park

3.0 of 5 Hotel   |   9745 Gate Pkwy N, Jacksonville, FL 32246
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83%
Ranked #10 of 131 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
HiltonHotelsFan Rotterdam, The Netherlands
  • Overview
  • Reviews (216)
  • Photos (54)
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  • Room tips (24)
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216 people have reviewed this hotel

Traveler rating
    122
    58
    27
    7
    2
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48
43
24
88
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Rotterdam, The Netherlands
Contributor
16 reviews 16 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very Good Hilton Garden Inn (clean & service!) This HGI does the job right: A manager that is friendly, great check-in, warm welcome for HHonors Members and free breakfast (Gold or Diamond status) The room is very clean, housekeeping is doing a right job, Yes I did leave a tip for this hard workers. The breakfast was full (again a... More

Was this review helpful? Yes
Mark F, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you so much for your feedback about your recent stay. We are pleased that you enjoyed your accommodations and look forward to your return. More

1 review
5 of 5 stars Reviewed 6 days ago NEW

I was in Jacksonville for over a week for business. Every morning I was the first one downstairs, and Sandra, the waitress at breakfast, was so kind to me. She remembered who I was, asked me how I was doing and was just super sweet. It made me feel nice to be remembered and to have someone to talk to... More

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Melissa we all are glad you enjoyed our prime location in Jacksonville. Our staff strives to create memorable experiences for our guests and we are glad that we made your trip enjoyable. Our maintenance team has fixed the pool cleanliness issue. We look forward to welcome you again the next time you are in Jacksonville. More

Orlando, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was clean. Front desk staff were extremely pleasant/welcoming and helpful/efficient. The room of clean, though it took a long time to get the air conditioning unit on to cool down the room. Were interrupted twice by housekeeping 15 minutes after settling into the room. Both times they entered without announcement or warning. It was clear there was poor... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Earl thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your AC and housekeeping. We have received a new AC units and have been fixed in the room you stayed in. Also housekeeping crew members have been... More

Huntersville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hilton Garden Inn, Jacksonville Deer Park is located close to other family members and close to where we needed to take care of family business. Can always expect clean comfortable, cost effective accommodations .

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Mr.Ronald thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. Jacksonville Hilton GI team is waiting to see you and your family again. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

very friendly and helpful staff. if you get the breakfast included in price - that would be a big plus. very close to plenty of restaurants. comfortable window air conditioning unit - very quiet. very friendly and helpful staff. if you get the breakfast included in price - that would be a big plus. very close to plenty of restaurants.... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for 5 Stars review and a moment to share your experience. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! More

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We traveled all the way from Los Angeles California to Jacksonville Florida to visit our friend and family and had great stay at this hotel. First time I've stayed at a HILTON and to say I was spoilt is a understatement. It was a stunning hotel and grounds. Hotel was sold out for the weekend we arrived. Staff was very... More

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Mr.Mike ! Thank you for taking the time to share your experience and 5 star review about your recent stay at our hotel. We sincerely appreciate your feedback and your good comments. We look forward to welcome you again in the future. More

Alachua, Florida, United States
1 review
2 of 5 stars Reviewed 1 week ago via mobile

The hotel is a beautiful venue with clean comfortable rooms however no management. We arrived on a Friday to a fully booked hotel with a lobby full of guests, no less than 20 people waiting and one very polite and very newly employed young man, Matt. He was overwhelmed with the number of guests in front of him yet remained... More

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Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More

Jacksonville, Florida, USA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very clean, great staff and good location to everything.. in the Jacksonville area. 15 minutes to the beach, 10 minutes to shopping and closed to I-95 and I-295. Complimentary cookies were great and nice breakfast buffet. Unfortunately, the breakfast is not included. Rooms are clean, bathrooms are large and nice size flat screen tv.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Regarding Complimentary breakfast actually Hilton Garden Inn Brand does not offer anymore complimentary breakfast. Therefore this is something we cannot change but we can request brand to look into this request.Once again we appreciate your business and look... More

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for a family reunion over the 4th of July weekend. The price was great for a Hilton at this time of year. The lobby is beautifully renovated. I had a lock-off room and initially the non-smoking room appeared o.k. Upon returning from meeting with my family, there was a heavy smell of cigarette smoke, alcohol, and perfume... More

Was this review helpful? Yes 1
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

I sincerely apologize for the numerous issues you had during your stay. Our goal is to provide our guests with a clean and comfortable atmosphere throughout their entire stay. I see these standards were not met during your visit and I will address this with my staff immediately to make sure this does not happen again. Thank you again for... More

Charlotte, North Carolina
Top Contributor
81 reviews 81 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed at the Hilton Garden Inn in Deerwood Park two weeks in a row while on business travel. The hotel is in a great location since you can walk to Seven Bridges (a great micro brewery with an extensive menu) and Tinseltown--a huge movie theatre. There is also a drive thru Starbucks, various fast food restaurants nearby as well... More

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Mr.Mel thank you for your 04 Star response. We apologize for the inconvenience you had during your stay. We appreciate your business and look forward to welcome you again. More

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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Jacksonville #11 Business Hotel in Jacksonville #11 Romantic Hotel in Jacksonville
Hotel Class
Number of rooms
119

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