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Hilton Garden Inn Jacksonville JTB / Deerwood Park

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9745 Gate Pkwy N, Jacksonville, FL 32246
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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322 Reviews from our TripAdvisor Community

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Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brunswick, United States
4 of 5 stars Reviewed 4 days ago NEW

Our family had a nice stay at this Hilton Garden Inn. 2 minutes from Town Center shopping and 20 minutes from the beach. Room was clean, staff friendly and the cookies in the afternoon were delicious! I meant to ask what kind they were. We would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

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Woodbridge, United States
3 of 5 stars Reviewed 4 days ago NEW

You are charged for everything including fast internet and breakfast. The hotel is nice looking with a good location for shopping and fast food spots. There are a lot of hotels etc. in this area so shop around for the best deal.

Review collected in partnership with Hilton Garden Inn

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed here going on 4 years ago a few times. Returned this time with my usual expectations for a Hilton. Front desk at check in was helpful and friendly as were the housekeeping staff. Their friendliness did not make up for the shape of the room though. Multiple stains covered things in the bathroom that simply could have been changed... More 

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1 review
5 of 5 stars Reviewed 1 week ago

The service was impeccable, the rooms were beautiful and oh so Hilton comfortable. Price was great and I would come here again and recommend it. I came in late they got me right to my room with the had up graded. The beds are comfortable the sheets were amazing it is clean, beautiful and restful. All of the people who... More 

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Venice, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

First let me state that I have been a Hilton Honors members since 1997 and have stayed at Hiltons all over the world. Regardless of the brand of Hilton I have always found them to be reliable and the staff to competent and exhibit good customer service. However, for this one night stay on July 22, 2015 it was totally... More 

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cairo, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

It was great, peaceful and clean. I would definitely stay again. The staff was friendly, the location was a plus. Close to theatre and lots of restaurants. And just minutes from Jacksonville beach. My wife and I really enjoyed our selves in the pool and the theater was in walking distance. We are already planning our vacation for next year... More 

Review collected in partnership with Hilton Garden Inn

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Jacksonville, Florida
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Hilton Garden Inn on a recent visit to Jax prior to checking in to a sister Hilton property (see my other recent review of the Hampton Inn). The two properties are literally around the corner from each other, however the overall value of service and quality at the HGI was lacking. The front desk staff was... More 

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Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for your recent stay with us at the Hilton Garden Inn Jacksonville Deerwood Park. We greatly appreciate your comments as they provide our team with the essential information to improve our guest experience. We deeply apologize for the inconvenience during your stay, and our management team is taking immediate corrective action to ensure we elevate our guest experience.... More 

Jacksonville, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Jacksonville, FL is a fantastic city for vacation / Family Reunions...and, the Hilton Garden Inn is a great place (stay) for that event...also, the location is quite near all that you need, food, fun, fantastic beaches and other water ways. We had a great reunion there. Thanks HGN...

Review collected in partnership with Hilton Garden Inn

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Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Good Evening Joseph, Thank you for your recent stay with us at the Hilton Garden Inn Jacksonville Deerpark and taking the time to comment on TripAdvisor. We greatly appreciate your comments regarding your experiences during your stay. We are please to hear that everyone enjoyed the surrounding area with all the restaurants, shopping, and FUN! Thank you again for your... More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

From the time you walk up to the hotel it is beautiful, then you step into the lobby and the hotel people are there to check you in. there's hot cookies, coffee, always refreshing fruit water available for you. Best location for shopping, restaurants, movies, sports bar, everything in walking distance.

Review collected in partnership with Hilton Garden Inn

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Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Good Evening Fredrick, Thank you for your recent stay during your family reunion at the Hilton Garden Inn Jacksonville Deerpark. We are very pleased to hear that your family reunion was fabulous and that everyone enjoyed the amenities in the lobby and surrounding area. Thank you again for your comments and please take care! More 

Reston, Virginia
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed June 27, 2015

Having stayed in very many hotels of this price range and style, mainly on business trips, differentiation in reviews becomes difficult. The rooms are usually good, well appointed and clean and the breakfasts are generally more than adequate. So when it comes to Customer Service, every hotel has an opportunity to make itself stand out but very few actually do... More 

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Nicholas J, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Good Evening Statsi, Thank you for your recent stay with us at the Jacksonville-Deerpark Hilton Garden Inn. We are very pleased to hear that your experiences during your stay were wonderful and positively memorable. We will be sure to pass along this positive information with our staff to recognize their supreme service and ability to create a very positive guest... More 

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