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All 130 Jacksonville hotels

Hilton Garden Inn Jacksonville JTB / Deerwood Park

3.0 of 5 Hotel   |   9745 Gate Pkwy N, Jacksonville, FL 32246
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81%
Ranked #18 of 130 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Osaguona O Dayton Ohio, United States
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234 reviews from our community

Traveler rating
    128
    64
    30
    10
    2
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54
48
25
93
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Dayton Ohio, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The lobby looks great and very welcoming. The braekfast is awesome, you have the choice of ready to go meal or order to taste if you have sometime to kill. The staff even make take away bowels availble for thos that are in hurry. The sleep number bed is something to be looked into. I stayed in two different room... More

Review collected in partnership with Hilton Garden Inn

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 5 days ago NEW

In town for soccer tournament. Location was ideal for the reason that we were there but also for the variety of restaurants in the area. Staff was very helpful and courteous, and the lobby was refurbished to give a more modern appearance (approved). My concerns are with the room. They look outdated, stains on the couch, and bathroom floor was... More

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Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Pen Thank you for your review. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. We promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us again in the future. Fran Atiq GM More

Grant, Florida
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

I search tripadvisor for Hilton Hotels since I am a HH member. We stayed at this hotel last night. We had been driving for 8 hrs and were glad to get a room. Although the staff was very friendly, the lobby nice and updated, for the price....the rooms need help! Couch and carpets had stains, bath tub was moldy and... More

Was this review helpful? Yes
Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the... More

Kansas City, Missouri
1 review
2 of 5 stars Reviewed 1 week ago

I travel for business almost every week and often stay at Hilton properties and Hilton Garden Inn's are a favorite of mine. The lobby has been refreshed recently and the staff at his hotel is very helpful and professional. The rooms (my second stay at the hotel) are very tired and in need of serious remodeling. I had to put... More

Review collected in partnership with Hilton Garden Inn

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Fran A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Scott I sincerely apologize for the numerous issues you had during your stay. Our goal is to provide our guests with a clean and comfortable atmosphere throughout their entire stay. I see these standards were not met during your visit and I have addressed this with my staff immediately to make sure this does not happen again. Our maintenance... More

Vero Beach, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I found this hotel to be cleanand the staff to be friendly & helpful. It is a great value & wonderful option for parents visiting kids at UNF! It is located very super close to the Town Center shopping as well.

Review collected in partnership with Hilton Garden Inn

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Mark F, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Carey H: Thank you for your 5 star and great review. We are happy that you chose our hotel for your UNF visit's.Our team and our future guests find the reviews to be very helpful. We look forward to seeing you again soon here. More

Rio Rancho
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I had a great week long stay. The staff is just excellent. I felt that my room was clean and fresh everyday. It was a very nice touch to have fresh coffee and other drinks in the afternoon when coming in for a long day at work.

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Mark F, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Linda: Thank you for the great review. I’ll let the staff know that you noticed their efforts. I’m sure they’ll be excited to hear the feedback. We are actively participating with our team members to provide “WOW” service so our guests can enjoy their experience at our hotel. We hope to see you soon. More

miramar, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

It was a very good stay. Overall I would give it a 9 out of 10. The breakfast was very good I just wish it was complimentary. However, it was a good value for the money. Thank you xoxoxoxoxoxoxoxoxoxoxo

Review collected in partnership with Hilton Garden Inn

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Croton on Hudson, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, great staff. fair breakfast. the rooms were as expected. overall nothing out of the ordinary. The staff were very friendly and helpful. Especially during a 4am departure, fresh coffee was ready.

Review collected in partnership with Hilton Garden Inn

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Mark F, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Stuart: Thank you for taking the time to give us your feedback. Our staff prides themselves in providing a clean, comfortable and overall enjoyable experience. I’ll let the staff know that you noticed their efforts. I’m sure they’ll be excited to hear the feedback.... We look forward to welcoming you back. More

NORTH PALM BEACH
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at many hotels near UNF trying to find one that we can always go back to when visiting our UNF college student. We have stayed at the Hilton Garden Inn 5 times and highly recommend it for the best breakfast and friendliest staff. The Manager Fran Atiq sent us an email to make sure we enjoyed our... More

Was this review helpful? Yes 2
Mark F, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Ashley: Thank you for the five star review!! We love having UNF parents stay with us and we do whatever it takes to ensure your 100% sattisfaction. I will pass this good news to our staff , cant wait to see you again. Thank you for choosing HIlton. More

Miami,
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had such a great time at this hotel! My husband and I were celebrating a belated, small anniversary.... We booked the Romance Package. We were assigned Room 401. It included, sparkling wine for two, a quiet king room and a little bag of treats such as popcorn, candy and mints...and free breakfast for two in the morning... We were... More

Was this review helpful? Yes 2
Mark F, Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Mrs Leigherton H: Thank you for your great review. We appreciate you taking time to rate our hotel. It is greatly satisfying to me and my entire staff when we know we have managed to make a getaway successful. We hope to see you soon. More

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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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