Let me start off by saying that this Inn is pet friendly, and that I had my dog with me on this trip. They didn't charge a pet fee, which was great. The grounds were fairly clean, the only animal waste I noticed was in the far back along the fence where not so responsible owners allow their dogs to...
More
Thank you for your great review. We appreciate that you found time in giving us your feedback.
We are happy that you were able to travel with your pet . I will work with my housekeepers to work more in detailing the room. In regards to the beds, I am looking forward to purchase comfortable beds in the near future....
More
I recently visited Jacksonville for a long weekend and decided to stay at this Red Roof. I am a fan of Red Roof Inns, and this one seemed to get steady reviews.
Check-in was quick and easy. We had 2 dogs with us, and I am glad they can stay for free. We received a room on the 1st floor...
More
I would like to thank you for giving us a good review. Our goal is to always excel in customer service and deliver clean and comfortable rooms. The pool is not closed on winter. It was probably locked at the time you were walking yourdog. The time of operation is from 09:00am to 21:00H. We apologize for the slight glitch...
More
I had to stay twice at is property due to an awful family emergency. Thanks to this hotel and all its staff, it made this tragic event as good as it could be under the circumstances. The housekeeping staff was outstanding, Check-in on both visits was a breeze because very efficient and friendly front desk staff. I can't say enough...
More
I would like to take this opportunity to thank you for your kind remarks and to assure you that we will continue to deliver excellent customer service and clean rooms. I hope that you feel better in the coming days. We will be looking forward for your next stay.
Please email me at jmyers@redroof.com on your next arrival
Yours in...
More
While the price and location was good - I thought that the hotel seemed very mediocre. We stopped here on our way south for a cruise. We arrived late and the front desk lady was very nice. We got a first floor room. Upon inspection, it smelled a little musty, the carpet could have been vacuumed better, and there was...
More
Thank you for your review. We know that there are other hotels in the area and we truly appreciate that you had chosen us. I am so glad that my desk clerk, Kim, had immediately dealt with your concern about your room. We pride ourselves in giving good customer service and if we apologize if we had fallen short in...
More
Check in was a breeze w/ the Front Desk Staff. Rooms (stayed in double & king rooms) were clean & the bed(s) very comfortable. After a long multi-state drive this hotel was wonderful.
More
Thank you so much for your great review. We pride ourselves in delivering clean rooms and good customer service. Please do not hesitate to email me on your next future arrival.
Yours in Hospitality,
Josephine Myers
General Manager
More
This has been the best hotel I have stayed at ever. The nicest staff you could ever meet!
More
I reserved 2 non smoking rooms (1-King Superior & 1-two Double Bed). We arrived late in the evening on Friday and were checked in promptly and efficiently by the staff. The staff knew my requests and did their best to fulfill every one of them. The rooms were very clean and fresh. We were in town to watch the Florida...
More
We are extremely delighted to hear about your positive review. We strive for superior customer service and We appreciate your comments regarding your recent stay at the Jacksonville - Southpoint Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels.
I will make sure to share your comments with the rest of our team....
More
This had been our second time at this hotel and after the first time here, we made sure we would come back becuase everyone was so friendly and helpful. When we arrived for the second visit, Josephine the Manager was on duty and she had remembered myself and my family. This means alot since it had been over a year...
More
Thank you for your great response. It was our pleasure to have you and your family again in our inn. Our goal is excellence in customer service and quality of room. We are pleased that we had attained it. My staff and I will look forward in serving you again in the near future. Please email me on your next...
More
Great hotel in a convenient location just off the JTB. Very friendly staff. Great room at a great price. Pet friendly and senior discount!!
More
My staff and I would like to thank you for your great response and we look forward in your next visit. Please email me on your next stay .
Yours in Hospitality.
Josephine Myers
General Manager
More
I found a great rate for this hotel via hotels.com & I was SO surprisingly impressed! It was only 9 miles to Mayo where I had appts for two days. The hotel was kept spotless inside & out. The first person I see at the front desk greeted me so warmly. She welcomed me as if we were old friends....
More
Thank you for the great review. I am pleased that the small gesture I did made your day and a smile in your face. We sincerely hope that we could be of service to you and your family again when you visit the Mayo Clinic or better yet when you go for your vacation.
Please email me when you will...
More
69 Reviews
105 Reviews
104 Reviews
