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Red Roof Inn Jacksonville - Southpoint

Certificate of Excellence
6969 Lenoir Ave E, Jacksonville, FL 32216
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Red Roof Inn Jacksonville - Southpoint
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Red Roof Inn Jacksonville - Southpoint
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220 reviews from our community

Traveler rating
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto,Ontariio
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We think we booked the last room in Jacksonville as there was an Elton John concert, March Madness, Bike Week and a Tim Teebow charity event! The hotel is off the main road in a cluster of other hotels. There is an elevator as there are four or five floors. The room was clean and the beds were fine. Great... More 

Was this review helpful? Yes 2
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear jfl14, Thank you for the 4 star review. You must be the lucky guest that got our last room during that weekend where no rooms was available in Jacksonville Fl due to the Biker's Week, Elton John, Tebow Golf Tournament and March Madness. It was such a hectic weekend. We appreciate that you had enjoyed the room that was... More 

Buchanan, Va
Contributor
17 reviews 17 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed 3/14/15. Paid 64.00 ish for the night. The woman at the front desk was very friendly and helpful. The location is right off of 95 with other hotels. The rooms have had the carpet replaced with linoleum floors (pet friendly hotel). The floors needed to be swept, the baseboard was falling down, the hallway corridors needed to be vacuumed.... More 

Was this review helpful? Yes 2
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Matt B, Thank you for taking the time to tell us about your experience at the Jacksonville - Southpoint Red Roof. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the descrepancies that we fallen short. I had instructed my housekeepers not to miss anything on their chores.. I can assure... More 

ONTARIO
Top Contributor
81 reviews 81 reviews
11 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

On our way to Kissimmee we stayed overnight at this hotel also by default. It was clean and comfortable but starting to look dated. It is well situated as there are other hotels in the area . No continental breakfast but cracker barrel is adjacent to the property $69.71 tax in.

Was this review helpful? Yes
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Thed's, Thank you for your review about our hotel. We offer clean and comfortable rooms with affordable price. Aside from Crackle Barrel, there are several other restaurants and fast foods in the area within walking distance. We hope to serve you in the future in your next travel in Jacksonville. Yours in Hospitality, Josephine Myers General Manager jmyers@redroof.com More 

Buchanan, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 15, 2015

After reading the reviews we thought this hotel would be a good choice for us. Once we got into the room it was a different story. Floor needed to be broomed & mopped. The comfortable (top blanket) was dirty and stained. A very dirty hotel for the price you pay. The front desk lady and guy were very friendly and... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear GBankert, Thank you for taking the time to tell us about your experience at the Jacksonville - Southpoint Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. This is a very isolated case and I had alarmed my housekeepers to focus on the concerns that you had mentioned. At Red... More 

North Carolina Smoky Mountains, North Carolina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2015

We stayed two nights at Red Roof Southpoint Jacksonville, Fl. It is right off I-95 with a Cracker Barrel within walking distance. The rates were good and the rooms spacious and well appointed. Upon check-in was greeted by Mark, the Front Desk Associate. He was very friendly, helpful and pleasant during the check-in process. We also had the pleasure of... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear 737bonnieC, Thank you so much for your wonderful review about Mark who had excelled in customer service. Crystal who had been recently promoted and had adopted to our culture to provide great service to all our guests. I will share your review to my other staff who will be thrilled as well. We look forward in your next travel... More 

Pittsburgh, Pennsylvania
Top Contributor
82 reviews 82 reviews
32 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed February 23, 2015

This hotel was average to better than average but considering zero breakfast and the average condition of the facility, I had to rate the cost at $72 as average. You can certainly find something similar since there are so many hotels in the Jacksonville area including a decent continental breakfast for the same price.

Was this review helpful? Yes 3
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Foodcritic11_1, Thank you for your review. Our rates are very competitive with the surrounding hotels and we thank you for choosing our inn. We are sorry that our breakfast is not included in our rates. Our deluxe rooms are well appointed with a micro fridge, iron, iron board and hair dryer. We hope that you could avail of those... More 

2 reviews
5 of 5 stars Reviewed February 22, 2015

Clean and spacious room - courteous, customer oriented service ( special kudos to Mark and Cassie) - the Jacksonville Red Roof Southpoint has an excellent location right off of I-95 in a hotel park area. Well above what you would expect for an economy dog-friendly hotel.

Was this review helpful? Yes
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Chuffed2, Thank you for the 5 star review about our property. We are fortunate to have Mark and Cassie as our team players who goes above and beyond their call of duty. The hotel is close to the I-95 exit which makes it accessible for travel needs. Surrounding restaurants within walking distance is also a plus. We hope you... More 

Frankfurt, Germany
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 4, 2015

Stopped here on our way to Miami. Right off 95 on the south end of Jacksonville. We arrived after midnight and left at about 8:00am. Check in was painless, rooms were clean and comfortable and check out was quick. Couldn't be happier with the experience.

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Hansi74, Thank you for the 5 star review. We are pleased that your check in and check out was a breeze and the room was clean and affordable. We pride ourselves with great service, good pricing and clean rooms. With all the other hotels around us you chose to stay in our hotel and we our most grateful. I... More 

1 review
5 of 5 stars Reviewed February 4, 2015

my experience here was absolutely pleasant night clerk was very attentive she was very kind and more than willing to go out of her way to help me she was very sweet very thorough when I ask questions and all out just an outstanding human being I think she should be recognized for her kindness for her outstanding job abilities... More 

Was this review helpful? Yes
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

ChristiaT11, Thank you for your great review about Kim who is superb in customer service. She is one of a kind when it comes to great customer service. I am sure that she had read your review and is appreciates your kind words to her. We hope to see you in your next visit here in Jacksonville. Yours in Hospitality,... More 

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