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Red Roof Inn Jacksonville - Southpoint

6969 Lenoir Ave E, Jacksonville, FL 32216
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Red Roof Inn Jacksonville - Southpoint
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Red Roof Inn Jacksonville - Southpoint
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234 Reviews from our TripAdvisor Community

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Traveler rating
    105
    70
    41
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Murfreesboro, Tennessee
5 of 5 stars Reviewed 5 days ago NEW

This stay was great. Miss Carol, housekeeping on the 3rd floor, made sure we enjoyed our stay and had everything we needed. She took care of us almost like family. If the hospitality extended by her was taught to all there would be very little discontent in this world. Just can't say enough good things about her. Clean room, smiling,... More 

Was this review helpful? Yes
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Mike D, Wow!!! Thank you for the 5-star review on Ms. Carol. She is indeed an asset in our inn as she takes care of her guests like you as family. She does a professional personalize hospitality service which is genuine. Several guests requests to be on her floor and you will be one of them. Please mention in... More 

Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My stay was very peaceful and relaxing.the front desk staff greet when you walk in the door..Crystal,Tina,kelly and Mark. Friendly,helpful,pleasent.just good people..your house keeping crew all womderful people... Lamb was my house keeper always pleasent friendly and full of life.. Always checking to see if i needed anything..georgia always so nice and helpful.. If they can help they will find... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear 18yuroreo, Wow thank you for the 5-star review!! You had mentioned my staff's name and they are all ecstatic about the service that they had rendered to you. They strive to excel and comments and review like yours make them more dedicated to do a great job. I am sorry that we do not offer a grab to go... More 

Hope Mills, North Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

My wife and I needed a quick and cheap spot to get a couple hours off sleep on our way to Port Canveral. This was my first red roof experience and it wasn't half bad. The bed was comfortable and you didn't have worry about nasty carpet. The downsides were the walkways smelled of urine and the tub had a... More 

Was this review helpful? Yes
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Ncstephanos83, Thank you for your review. We are delighted that you had enjoyed the hard wood floors of our rooms. The serta beds are one of the great feature in the rooms. My maintenance person will do a special project to get the smell out from walkways that was caused by pets while walking. I apologized for that incident.... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This place doesn't really deserve 4 stars but 3 stars easy. It was under $60 with taxes for a Sunday night which is cheaper than anywhere around and it was pretty clean and the king room I got was huge with a comfy bed that seemed fairly new. Bathroom was a bit awkward but adequate. Staff has been friendly both... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Stephen B, Thank you for your review. We are delighted that you chose our hotel amongst the hotels with in the cul-de-sac. My staff works hard to give the best service and clean the rooms well for our guests like you. The business king is a great value because with the big desk and micro fridge. There are several... More 

Lehigh Acres, Florida
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

A great place to bring your "best friend!" The doggie walking area is very clean with shade and grass. A second area in front has a small lake. Our room was well lit and comfortable. Bed slept great! Some maintenance needed with a cracked sink and shower wall, otherwise clean and neat. Entry off I-95 a bit challenging especially with... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Janis S, Thank for the great review. We love pets and do not charge them as they are like part of our family.The south entrance is a perfect spot to walk the dogs and also around the lake. We are fortunate that you had allowed us to service you in our hotel. The serta beds are indeed comfortable. I... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

They say that this hotel is 100% non-smoking. The entire room smells of smoke. They have a sign outside of their location that says they have new rooms. This is not true. I asked the receptionist about this and she says that the sign has been up there for a long time and she has no idea why it's still... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Ciera B, We are extremely sorry that you had concerns in your room . The rooms are 100% non-smoking. A change of room would be a resolution had you reported that the room smelled smoke when you check in. This could have been an isolated issue. My staff works hard to keep a clean and safe place. I will... More 

courtice
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location is close to the highway, however we heard no noise. The room and facility were spotless and the staff was very helpful..The only downside..if you are hungry the only close place for food is Cracker Barrel...not an insult to the Cracker Barrel there just are other choices for food

Was this review helpful? Yes
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear AnneB, Thank you for your great review. My staff and I get very motivated to work better and value our product. Inspite of the construction of the new interchange we are pleased that you were not bothered by the 24/7 noise. Other fast food restaurants are available across Lenoir. I will share this inspiring review to my staff. We... More 

Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First of all normally I do not do Red Roof Inns but this is what was reserved. _very poor customer service -too many pets -on check in room was NASTY had to call for service on arrival -Sofa in the suite was FILTHY - the arms of the sofa were black with grease and dirt just plain nasty asked if... More 

Was this review helpful? Yes 2
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Doloris 2015, Thank you for review. We are extremely sorry that you had issues in your accommodation. We could have moved you to another suite had we known of your concerns. I had alerted my staff and will re - train them to do a better job. Again we apologize for our shortcomings. Yours in Hospitality, Josephine Myers General... More 

ST PETERSBURG
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have traveled over 25 years and never stayed at a Red Roof Inn. They had a promotion that caught my eye so I joined their RediCard frequent traveler program. A 2 star hotel that surprised me with On Demand movies to watch. Good choices and prices! Also room service! Outside company endorsed by Red Roof. Outdoor pool. Free coffee... More 

Was this review helpful? Yes 2
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Kenneth I, Wow thank you for your 4-star review. We appreciate that you had enjoyed your stay in our Jacksonville Southpoint location. My housekeepers take pride in servicing clean and comfortable rooms. The on demand movies are affordable for purchase and has a great choice on the latest movies.. Our coffee is so popular among other guests and loved... More 

Jacksonville Beach, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 18, 2015

First off, I understand it's the Red Roof Inn and not the Ritz Carlton. That being said, I still expect a certain level of cleanliness at any hotel I'm staying at. This hotel was riddled with nasty, unkept corners and floors. The towels in my room? Each of them, including the hand, face, and body towels, had someone else's hair... More 

Was this review helpful? Yes 2
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Jason M, Thank you for your review about our hotel. I am deeply sorry that my heart of the house staff failed to look closely at the towels. This is an isolated case and they have all been re-trained to look clearly on the terry. I had also made clear to them to clean the corners of the rooms... More 

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