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Red Roof Inn Jacksonville - Southpoint

6969 Lenoir Ave E, Jacksonville, FL 32216
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Red Roof Inn Jacksonville - Southpoint
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Red Roof Inn Jacksonville - Southpoint
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240 Reviews from our TripAdvisor Community

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Traveler rating
    106
    71
    43
    11
    9
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52
55
37
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • All months
    (240)
  • Mar-May only
    (74)
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    (65)
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    (45)
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    (56)
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Quincy, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Room was very nice for the price. Staff was very courteous, helpful & friendly. My room was clean and well stocked. They had ample television stations which kept me entertained for the little time I was there. I have definitely found my Jacksonville Area home away from home. Thank you!

Was this review helpful? Yes
Savannah, Georgia
Level Contributor
1 review
1 of 5 stars Reviewed 2 days ago NEW

I visited Jacksonville this weekend with my family and must say I am very displeased with Red Roof Inn. We had a total of four rooms and there was an issue in each room. When we first entered the room it had an odor and smelled as if someone was smoking in the room previously. Around our tub area was... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The first thing I noticed when I entered by the lobby was the smell, it was nice. The service was great, and the room were clean. Liked the room very much. I din't have the chance to see the pool area. The employees were very lovely. If I have to go to that city, I will definitely stay there again.

Was this review helpful? Yes
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Ryan R, Thank you so much for your 4 star review. I have dedicated staff who goes out of their way to provide clean, comfortable rooms and good customer service. We hope that you can use the pool with this warm weather on your next visit. We also have a 24-7 coffee service in the lobby and the coffee... More 

3 reviews
3 of 5 stars Reviewed 1 week ago

I found out that several housekeepers were out due to a car accident and the hotel was booked up. The manager knew the crew was short staffed but didn't come in and help. My room floor was dirty and it had chips on the floor. Really management you need to do better. Everything in the hotel is an outlook on... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Sonia L, Thank you for your review. I was informed that two of my housekeepers got in a car accident that weekend. My priority was to call and find out out how they are and help them with the paperwork needed for their absence. I have dedicated and empowered staff who would do the job and step up the... More 

Stuart, Florida
Level Contributor
58 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived to a front desk clerk not in uniform and another man not in uniform watching tv at the front desk. The girl took 10minutes to check us in. Complaining the computer had problems. Miss carol the housekeeper was very nice and get one of her clean rooms. Hotels in the area many of the to choose from. Red... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear barbara9611 Thank you for taking the time to tell us about your experience at the Jacksonville - Southpoint Red Roof. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. My two new hires had to be in the computer for their webinar training and to take the quizzes. They had their name... More 

Murfreesboro, Tennessee
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This stay was great. Miss Carol, housekeeping on the 3rd floor, made sure we enjoyed our stay and had everything we needed. She took care of us almost like family. If the hospitality extended by her was taught to all there would be very little discontent in this world. Just can't say enough good things about her. Clean room, smiling,... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Mike D, Wow!!! Thank you for the 5-star review on Ms. Carol. She is indeed an asset in our inn as she takes care of her guests like you as family. She does a professional personalize hospitality service which is genuine. Several guests requests to be on her floor and you will be one of them. Please mention in... More 

Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My stay was very peaceful and relaxing.the front desk staff greet when you walk in the door..Crystal,Tina,kelly and Mark. Friendly,helpful,pleasent.just good people..your house keeping crew all womderful people... Lamb was my house keeper always pleasent friendly and full of life.. Always checking to see if i needed anything..georgia always so nice and helpful.. If they can help they will find... More 

Was this review helpful? Yes 2
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear 18yuroreo, Wow thank you for the 5-star review!! You had mentioned my staff's name and they are all ecstatic about the service that they had rendered to you. They strive to excel and comments and review like yours make them more dedicated to do a great job. I am sorry that we do not offer a grab to go... More 

Hope Mills, North Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

My wife and I needed a quick and cheap spot to get a couple hours off sleep on our way to Port Canveral. This was my first red roof experience and it wasn't half bad. The bed was comfortable and you didn't have worry about nasty carpet. The downsides were the walkways smelled of urine and the tub had a... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Ncstephanos83, Thank you for your review. We are delighted that you had enjoyed the hard wood floors of our rooms. The serta beds are one of the great feature in the rooms. My maintenance person will do a special project to get the smell out from walkways that was caused by pets while walking. I apologized for that incident.... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This place doesn't really deserve 4 stars but 3 stars easy. It was under $60 with taxes for a Sunday night which is cheaper than anywhere around and it was pretty clean and the king room I got was huge with a comfy bed that seemed fairly new. Bathroom was a bit awkward but adequate. Staff has been friendly both... More 

Was this review helpful? Yes 2
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Stephen B, Thank you for your review. We are delighted that you chose our hotel amongst the hotels with in the cul-de-sac. My staff works hard to give the best service and clean the rooms well for our guests like you. The business king is a great value because with the big desk and micro fridge. There are several... More 

Lehigh Acres, Florida
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A great place to bring your "best friend!" The doggie walking area is very clean with shade and grass. A second area in front has a small lake. Our room was well lit and comfortable. Bed slept great! Some maintenance needed with a cracked sink and shower wall, otherwise clean and neat. Entry off I-95 a bit challenging especially with... More 

Was this review helpful? Yes 1
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Janis S, Thank for the great review. We love pets and do not charge them as they are like part of our family.The south entrance is a perfect spot to walk the dogs and also around the lake. We are fortunate that you had allowed us to service you in our hotel. The serta beds are indeed comfortable. I... More 

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