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SpringHill Suites Jacksonville / Deerwood

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4385 South Side Blvd., Jacksonville, FL 32246
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Best prices for: 1 room 1 guest
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SpringHill Suites Jacksonville / Deerwood
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SpringHill Suites Jacksonville / Deerwood
SpringHill Suites Jacksonville / Deerwood
SpringHill Suites Jacksonville / Deerwood
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125 Reviews from our TripAdvisor Community

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Traveler rating
    41
    32
    32
    15
    5
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36
21
6
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (29)
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Santa Barbara, California
Level Contributor
73 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this property for five days while on a company business trip. Hotel was clean, quiet, and located near any type of restaurant, food stores, shopping, and movie theaters you could want. Staff were very nice and accommodating, breakfast was about average for chain hotels that offer a complimentary breakfast, and the staff was prompt in keeping the... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Dear Valued Guest, Thank you for your feedback as this allows us to better serve our guests. My team and I are pleased to hear you had a positive experience overall and do hope you consider staying with us again for your future travels to Jacksonville! More 

Stone Mountain, Georgia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I planned a quick weekend trip to Jacksonville and chose this hotel based on location. It is very close and convenient to the beach and to the city. The hotel staff were friendly and helpful. I also enjoyed the infused water from the hotel. It was really hot in the city and the water was refreshing.

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Dear Ms. Brenda, Our team is truly pleased to hear we exceeded your expectations. We know you have many choices in hotels and we thank you for choosing the Jacksonville Springhill Suites. We hope you will consider us again on your next trip to the area! More 

Hahira, Georgia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I know what you're thinking, really, a review of a Springhill Suites? Of course the hotel was as expected (which is always good). The purpose of this review is to note the exceptional welcome I received from Amirah when I checked in. She made us feel especially welcome and was such a bright spot after traveling. It shows again that... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Dear Mr. Chip H., My team and I are most grateful for your review! We understand how valuable and precious your time is. I have shared your comments with my team and we truly look forward to the next opportunity to serve you again! More 

Pittsburgh, Pennsylvania
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 23, 2015

I'm a Marriott member, so any time I can, I will stay in one of the Marriott's. We were on our way to Disney world and I made a reservation to stay in this Hotel, right outside Jacksonville. We came about 9:00 pm, so we went straight to the room. We pick four MW Soups and we warmed in up... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your kind 5 star review of your stay with us. We value all guest feedback and are very pleased that you were able to enjoy your brief stay with us on your way down to Walt Disney World. We hope you had a wonderful time there and look forward to seeing you again next time. More 

Palm Beach, Florida
Level Contributor
91 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed April 21, 2015

We stayed two nights and had an excellent experience. Hotel staff was friendly. Breakfast has lots of fresh fruit and Oikos yogurt in addition to standard fare. Fruit infused water available in lobby. Rooms clean and quiet. Hotel and grounds are very clean. Pool area is very pleasant for this type of hotel -- nicely landscaped to screen parking lot... More 

Was this review helpful? Yes 1
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you so very much for your excellent review of your stay with us. Our staff make it their personal mission to deliver an excellent experience that is different from all the rest. I will be sure to share your feedback with them during our next daily group meeting. We look forward to seeing you again next time. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 6, 2015

We checked in on 3/28 we've been traveling all day with kids, got to the hotel at 6:45 pm was informed by the front desk that our room was not ready which i let it slide since we still have to grab some dinner even though i know that their check in time was 4pm almost 3 hours ago and... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. We value all guest feedback and utilize it as a means of improving on the product and service that we deliver to all of our guests. I am terribly sorry for the poor experience that you had to endure during your time with us. Fire alarms are never... More 

Burlington, Canada
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed April 5, 2015

We stayed for two nights in March and found this hotel very good for the cost. The room was peaceful and had a nice view overlooking the pool. We were on the 4th floor in a king suite; the bed was comfortable and the room perfect for our needs with a tiny kitchen area (micro, fridge and sink) and desk... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. We are so pleased to hear that you enjoyed yourself while you were here in sunny Jacksonville. We take great pride in providing an excellent stay for all of our guests. We look forward to seeing you the next time you are in the area. More 

Chesapeake, Virginia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed March 19, 2015

First and foremost, as a Gold Elite Marriott Rewards members I was disappointed with the reception at the front desk. I had to ask for and about everything. There was a noticeable smell throughout the hotel and specifically in the rooms. The heating system in the rooms was awful. Even though we were moved to another room we had the... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. We take great value in all guest feedback and utilize it on a daily basis to improve on the product and service we deliver to all of our guests. I am terribly sorry for all the issues you experienced with us. I can assure you that I have... More 

Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 15, 2015

The staff was professional, friendly and very helpful in finding area restaurants. The rooms, though getting dated, were clean and fresh. Its a very nice property that its clear management cares about guests experience.

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your kind review of your stay with us. We are always pleased to hear when our guests are able to enjoy themselves with us here in sunny Jacksonville. We truly look forward to seeing you again next time. More 

Lake Ridge, Virginia
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed March 15, 2015

Had a slight glitch on our night of arrival, which was handled very professionally by Sarah at the front desk. She was great throughout, and gave us a great lunch recommendation at the Metro Diner, which we thoroughly enjoyed. So a big thank you to Sarah! The room was clean, and spacious, the usual Spring hill suite quality. Breakfast was... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to write your kind review of your stay with us. We are always pleased to hear great guest feedback... even when things don't go according to plan. I am especially pleased to hear that Sarah was able to take such great care of you. I have already shared your great comments with her and... More 

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Hotel & grounds (8)
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