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SpringHill Suites Jacksonville / Deerwood

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4385 South Side Blvd., Jacksonville, FL 32246
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1 room 1 guest
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SpringHill Suites Jacksonville \/ Deerwood
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134 Reviews from our TripAdvisor Community

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Traveler rating
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    36
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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SW GA
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed 1 week ago

To start we were traveling with a large enough group requiring 2 rooms. The room that I was first placed in smelled awful from mold which is an environmental danger. We said something to the management and had our room changed. The management apologized, lie number one. They said that this room wasn't to be rented by anyone and they... More 

Was this review helpful? Yes 1
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Again - I am terribly sorry for the issues you experienced during your stay with us. We do strive to deliver an excellent stay for all of our guests. We clearly could have done better during your stay and I can assure you that I have relayed our conversations with the rest of my team to ensure this doesn't happen... More 

Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here overnight and visited with relatives. Wasn't too impressed, but wasn't too disappointed. Kitchenette was ok. A little worn, but not terrible, and clean enough. Not far from restaurants and location is in a nicely laid out commercial district.

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. I am sorry that we were unable to provide you with a 5 star experience. I do hope that next time you are here we can give you a much better experience. More 

orlando florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2015

It was a very nice and clean hotel, the room has lot of space for a family of four it also was very quiet when it was time for bed,the bathroom was very clean my room was ready when I came a hour early loved the staff.

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. I am so pleased that you enjoyed your stay and that my staff was able to take great care of you. It is our mission to provide an excellent stay for all of our guests. We look forward to seeing you again next time. More 

North Carolina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 22, 2015

In Jacksonville mid-July 2015, Sunday - Friday on business. We're here 4-5 times a year on business and have stayed in several hotels in the Deerwood/Southside/Butler Blvd area. This is our first time at the Springhill Suites and we gave it a try based on Marriott rep. Although the location is great, the facility is clean, and staff is cheerful,... More 

Was this review helpful? Yes 1
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. We value all guest feedback and utilize it as a means of improving on the product and service that we provide to all of our guests. Your feedback has been shared with the team and has already been addressed. We hope to see you again next time so... More 

New York
Level Contributor
318 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
1 of 5 stars Reviewed July 22, 2015

I generally am not as tough on a hotel but it is obvious that Marriott has not done a quality check at this hotel. It is dirty (hallway carpets disgusting, sticky floors, room furniture, carpet in room), rooms not well maintained (missing closet doors, stained walls). Breakfast was, well, missing coffee at the beginning and not set up on time... More 

Was this review helpful? Yes 1
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. We value all guest feedback. We clearly dropped the ball during your stay with us. I can assure you that I have already reached out to all parties responsible to make sure that all of these issues are addressed. This is not something we take lightly. More 

Travelers are raving about these Jacksonville hotels

Trinity, Florida
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed July 21, 2015

Stayed here recently while doing business in Jacksonville. First issue upon arrival was the rooms reserved had been given away, even though they had been guaranteed to a credit card. Staff was as accommodating as possible, but could not fulfill original reservation. Next, because the hotel is undergoing renovations, they gave us a room that did not even have an... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. I am terribly sorry for the issues you experienced during your stay. I have shared your feedback with the team to ensure no one experiences what you did. We hope you can forgive us and give us another chance next time. More 

Anderson, South Carolina
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 7, 2015 via mobile

I booked this hotel through hotwire. Hotwire had messed my room with only one bed and a sleep sofa. The hotel switch my room to a bigger room with no extra charge. Very friendly staff. This hotel was near restaurants and shopping centers.

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. I am glad we were able to recover the issues you had with your Hotwire reservation. Please feel free to make all your reservations directly through the Marriott online reservation system so we can better serve you. We look forward to seeing you again next time. More 

Scottsdale, Arizona
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed July 5, 2015

This is a well located property close enough to beach, downtown, town center, etc. The room furnishings were a bit dated and tired but what really distinguished this property was the people. This is a very well trained staff of folks who seem to care about their patrons. There is a well maintained swimming pool that my grandson really enjoyed.... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

We truly appreciate your kind review of your stay with us. We take great pride in providing an excellent stay for all of our guests. We look forward to seeing you again the next time you are in the Jacksonville area. More 

Jupiter, Florida
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 30, 2015

We recently went to Jacksonville for a weekend concert. My wife travels to Jacksonville on business quite often and recommended this hotel as an inexpensive, clean property. It certainly is! It is well located with several great restaurants within walking distance or a 2 minute car ride (III Forks, Mellow Mushroom etc) The hotel staff was very helpful and polite.... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you so incredibly much for taking the time to review your stay with us. We take great pride in providing and excellent stay for all of our guests. I can assure you that I will share your feedback with the rest of the team. We look forward to seeing you again next time. More 

Santa Barbara, California
Level Contributor
77 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 21, 2015

I stayed at this property for five days while on a company business trip. Hotel was clean, quiet, and located near any type of restaurant, food stores, shopping, and movie theaters you could want. Staff were very nice and accommodating, breakfast was about average for chain hotels that offer a complimentary breakfast, and the staff was prompt in keeping the... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Dear Valued Guest, Thank you for your feedback as this allows us to better serve our guests. My team and I are pleased to hear you had a positive experience overall and do hope you consider staying with us again for your future travels to Jacksonville! More 

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