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All 130 Jacksonville hotels

SpringHill Suites Jacksonville / Deerwood

3.0 of 5 Hotel   |   4385 South Side Blvd., Jacksonville, FL 32246
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Ranked #68 of 130 Hotels in Jacksonville
A recent review
3 of 5 stars reviewed yesterday
Old_Pogue_Bourbon Lexington, KY
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103 reviews from our community

Traveler rating
    34
    23
    30
    11
    5
See reviews for
32
16
5
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Lexington, KY
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

The only reason for 3 stars versus 4 is the funky anti-septic smell in the room. This property has some age and you can tell which rooms were once smoking rooms. The rooms are comfortable and quiet. The highlights are a superior location particularly if you like beer (there are 3 beer gardens within stumbling distance). There are literally 15... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I normally stay at Marriott brand hotels and this hotel did not disappoint. The staff was courteous. I only had two minor complaints. I missed the hot waffles with breakfast in the morning and there was a slight mildew smell in the room. I'm not sure if being close to the beach had anything to do with that. Otherwise it... More

Was this review helpful? Yes 1
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. We greatly appreciate the kind words and 4 Star rating. I will be sure to address the issues you mentioned with my team. We hope to see you again next time so that we can provide you with a 5 Star experience. More

West Des Moines, Iowa
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed here on a business trip booked by my company. When we arrived the Air Conditioner didn't work, and the staff attempted to 'reset it' by tuning it off and on again which we already tried. It was obviously not fixed! They eventually fixed it after 2 nights of HEAT! The fan in the room was being held up... More

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Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay. I can not apologize enough for the issues you experienced during your time spent here. My staff takes great pride in providing our guests with an Excellent stay and we clearly feel short during your visit with us. I can assure you that I have addressed these issues with my... More

Ashburn, Virginia
Top Contributor
89 reviews 89 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent weekend stay in Jacksonville. Superb greeting from evening desk attendant began a good stay. He was so friendly and sincerely helpful that he could have been a concierge at a top class hotel. Room was clean and comfortable. Rates were very reasonable. Location was easy drive to beaches, downtown and other sights. Hotel was busy, appeared to be groups/families... More

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Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your kind review of your stay at our hotel. We strive for excellence in all that we do for every guest that chooses to stay with us. I am pleased that you were able to enjoy yourself here during your time spent with us. I will share you kind words with the team at our next stand... More

Virginia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I would like to express my most sincere appreciation to the staff of your hotel for the "above and beyond" service they provided to me from check in to check out. I first met "Ed" from engineering. He stopped what he was doing and thanked me for my military service. We had a nice short chat about the Coast Guard... More

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Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you so very much for your incredible review of your experience here at the SpringHill Suites in Jacksonville. As a team we have been working towards providing an incredible experience for every guest that stays here. I am pleased to here that my staff was able to do so for you during your time here. I can assure you... More

Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed August 10, 2014

This is a great stop if going to Jacksonville beach. We only stayed one night but it was worth the money. It's about a 10 minute drive to the beach but there are good options for food right around the hotel. Check in was less than 5 minutes.

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Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your 4 STAR review of your stay. We are truly fortunate to have so many options around us for restaurants, entertainment and proximity to the beaches of Jacksonville. We look forward to seeing you again next time. More

Jacksonville
2 reviews
5 of 5 stars Reviewed August 7, 2014

nice clean rooms and staff was very nice and helpful will consider staying here again rooms were clean and the breakfast was the best and my kids were treated kindly especially by the front desk staff and housekeeping

Review collected in partnership with Easytobook.com

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Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

On behalf of my entire team we thank you so incredibly much for your kind review. It is our goal collectively to provide Excellence for every guest that stays here. I will be sure to share your feedback with them and celebrate a job well done. Thank you again and we look forward to seeing you again. More

Gulfport, Mississippi
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2014

From the moment you walk in, you are warmly greeted by the front desk service. In fact before I arrived a I received an email from the Gen Manager welcoming us to the location. I especially like the refreshing fruit flavored water and individually wrapped apples in the lobby. Very nice touch. This is not a new hotel, but the... More

Was this review helpful? Yes 1
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

On behalf of my entire staff we thank you so incredibly much for your kind review of your stay here at our hotel. We take great pride in all that we do here and make it our mission to provide the best service anywhere for every guests who chooses to stay here with us. We look forward to seeing you... More

New York City, New York
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 20, 2014

We came here after a not-so-great experience at a nearby Springhill Suites. The room was clean. The breakfast was so-so. The one thing that set this place apart from other similar places was the customer service. The people at the front desk were friendly and helpful. The location of the hotel was good. Close to shopping, the beaches, good restuarants.... More

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay here on Tripadvisor. I'm pleased we were able to provide you with GREAT service. We look forward to seeing you next time so we can provide you with a 5 star experience. More

New York City, New York
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 12, 2014

Firstly we stayed at this Marriott multiple times in the past and never had an issue. We choose this location, in the past, because it is near the interstate and our favorite restaurant. The location is very convenient but that is where the compliments end. When we got to our room, we attempted to turn on the lights but they... More

Was this review helpful? Yes 1
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for providing feedback about your recent stay at our hotel. I can not apologize enough for the issues you experienced during your stay here. I can assure you that as the new General Manager of the property I have a plan in place for the items you mentioned and more. We have made great progress in a short... More

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Additional Information about SpringHill Suites Jacksonville / Deerwood

Address: 4385 South Side Blvd., Jacksonville, FL 32246
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Jacksonville / Deerwood 3*
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Also Known As:
Springhill Suites Jacksonville / Deerwood Hotel Jacksonville

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