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All 131 Jacksonville hotels

SpringHill Suites Jacksonville / Deerwood

3.0 of 5 Hotel   |   4385 South Side Blvd., Jacksonville, FL 32246
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56%
Ranked #71 of 131 hotels in Jacksonville
A recent review
3 of 5 stars reviewed 2 days ago
4Ellis New York City, New York
  • Overview
  • Reviews (95)
  • Photos (24)
  • Amenities
  • Q&A
  • Room tips (13)
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95 people have reviewed this hotel

Traveler rating
    31
    20
    29
    11
    4
See reviews for
30
15
5
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

We came here after a not-so-great experience at a nearby Springhill Suites. The room was clean. The breakfast was so-so. The one thing that set this place apart from other similar places was the customer service. The people at the front desk were friendly and helpful. The location of the hotel was good. Close to shopping, the beaches, good restuarants.... More

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay here on Tripadvisor. I'm pleased we were able to provide you with GREAT service. We look forward to seeing you next time so we can provide you with a 5 star experience. More

New York City, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Firstly we stayed at this Marriott multiple times in the past and never had an issue. We choose this location, in the past, because it is near the interstate and our favorite restaurant. The location is very convenient but that is where the compliments end. When we got to our room, we attempted to turn on the lights but they... More

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for providing feedback about your recent stay at our hotel. I can not apologize enough for the issues you experienced during your stay here. I can assure you that as the new General Manager of the property I have a plan in place for the items you mentioned and more. We have made great progress in a short... More

Pittsburgh, Pennsylvania
1 review
2 of 5 stars Reviewed June 6, 2014 via mobile

My family reserved a room here on our way to our destination. Upon check in the lady at the front desk was very friendly and welcoming. When we went up to our room we noticed a large stain on one of the mattresses. We immediately informed the desk and they promptly moved us to another room. When we got to... More

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

I appreciate your feedback about your findings. As the new general manager I value all guest feedback. I can assure you that I am addressing the items you mentioned. I apologize for the inconvenience and hope you see the credit from your third party reservation soon. More

Coral Springs, Florida
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 5, 2014

We stayed at the hotel during some business travel and I greatly enjoyed it. The room was large and clean, the bed was extremely comfortable, and there was a large area to do business work inside of the room. The hotel is centrally located, and the staff at the front desk was amazing. Breakfast was free and great!!! We will... More

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you so incredibly much for your great review of your stay at the Spring Hill Suites in Jacksonville. We take great pride and work very hard to try and deliver an excellent stay for all of our guests. Your 5 star review will be shared with the team here. We look forward to seeing you next time. More

New Mexico, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2014

We spent a week at this hotel over Memorial Day weekend. The staff was wonderful! I wish I could say the same for the rooms. We had 3 adults, a child and a toddler in a suite with 2 doubles and a pull out sofa. It was a bit cramped! Larger rooms were available, but we only learned about them... More

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your TripAdvisor review of your stay here at the Spring Hill Suites in Jacksonville. We appreciate all guest feedback. I am pleased that you enjoyed the service my staff provided to you. However I am disappointed about the items we fell short on during your stay. I can assure you that I am addressing the items you... More

fletcher
Top Contributor
151 reviews 151 reviews
95 hotel reviews
304 helpful votes 304 helpful votes
3 of 5 stars Reviewed May 30, 2014

This hotel has nice rooms...a little old but nice. The parking is a little tight for large vehicles but fine for cars. The location is excellent with a lot of restaurants and stores within walking distance. Driving to the hotel is a bit of a challenge because there is no turn lane into the property from the southbound lanes. Breakfast... More

Was this review helpful? Yes 1
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your feedback of your stay at the Spring Hill Suites in Jacksonville. We appreciate all guest feedback. I can assure you that we are doing all we can to address some of the items that you mentioned. We look forward to your next visit so that we can provide you a great experience. More

Jacksonville
1 review
3 of 5 stars Reviewed May 2, 2014

the rooms need to be upgraded. The reservation was booked a month in advance for a double bed but we received 1 king bed. The sofa was not adequate enough for sleeping accommodations. Could not accommodate a 3rd person in the room which was needed.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay on TripAdvisor. As the new General Manager of the property I value all guest feedback and use it as a means of improving on the quality of service we deliver to every guest. I truly do apologize for the mix up with your reservation. I have already addressed this matter... More

Alachua, Florida
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 22, 2014

Ok, there is no Comedy Central on the TV! How am I supposed to watch Comedy Central if it's not on the TV? I'll go ahead and list the stations at the end; you judge the channel selection for yourself. Also, the refrigerator has no freezer section--not even the little ice storage space. Usually can get a pint of ice... More

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your feedback. As the new General Manager of the property I always appreciate input from our guests on how we can improve on what we deliver to our guests. I will certainly relay your concerns about the channel selection to the right people. I can tell you that as a brand we do want to provide a... More

Richmond, Virginia
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 15, 2014

Never stayed at one before. Liked it a lot for the money. Hotel was quiet. Beds were comfortable and the room was clean. The breakfast was one of the better hotel ones - a fair amount of healthy choices available.

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your kind review on Trip Advisor. We take great pride in all that we do and appreciate all guest feedback. I will be sure to share yours with my team and recognize them for a job well done. We look forward to seeing you next time. More

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Additional Information about SpringHill Suites Jacksonville / Deerwood

Address: 4385 South Side Blvd., Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Jacksonville / Deerwood 3*
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Also Known As:
Springhill Suites Jacksonville / Deerwood Hotel Jacksonville

24 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
102

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