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SpringHill Suites Jacksonville / Deerwood

3.0 of 5 4385 South Side Blvd., Jacksonville, FL 32246
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SpringHill Suites Jacksonville / Deerwood
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SpringHill Suites Jacksonville / Deerwood
SpringHill Suites Jacksonville / Deerwood
SpringHill Suites Jacksonville / Deerwood
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115 reviews from our community

Traveler rating
    37
    28
    32
    13
    5
See reviews for
32
19
6
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (115)
  • Mar-May only
    (22)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (31)
All months
Top Contributor
56 reviews 56 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

More attention needed in rooms. We were greeted warmly by front desk. Things went downhill. Decided to go out to eat so tried to contact front desk. Phone did not work. TV did not have normal ABC & NBC channels. Of course no menu for channels. Front desk advised restaurants and said no service on room problems until maintenance came... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. I am so terribly sorry that you did not enjoy your stay to it's full potential. I can assure you that I have shared this feedback with all parties involved so that we can make the appropriate changes. We hope you can forgive us and give us another... More 

dshasti
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2015

Stayed here four nights. Very comfortable. Very very affordable. Super friendly staff. Enjoyed the hot tub immensely. Loved the extra touches like the fruit infused water and plastic wrapped apples in the lobby. Free breakfast was nice, a good variety. Would stay again for sure.

Was this review helpful? Yes
Washington DC, District of Columbia
Top Contributor
110 reviews 110 reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 3, 2015

This is a fine hotel. Nothing fancy. We stopped here for an overnighter on our way to Miami. Very close to the highway and to many restaurants and shops. We found it odd that no one was attending the front desk when we arrived or when we passed through the lobby in the evening. Anyone from the street could have... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us here. I do apologize for the issues that arose during your stay. I have addressed the service issues you spoke of with my guest service manager so that no one else will experience the same issues you had. We value your feedback and use it as a means... More 

Natick, MA
Top Contributor
51 reviews 51 reviews
35 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 10, 2014

This property is surrounded by restaurants and has good access to businesses on east side of the river, plus access to I-95. The breakfast selection is fine, and I was given a quiet room with lots of space. However, like many Marriott properties they don't leave a list of TV channels in your room or in the (minimal) fitness center.... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. I am truly sorry for the issues you experienced during your stay. We use all guest feedback as a means of improving on the product and service we provide to all of our guests. I will certainly share your feedback with the team and be sure that this... More 

Charlotte, North Carolina, United States
Top Contributor
158 reviews 158 reviews
25 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed November 28, 2014

We are Marriott members, we have stayed at Marriott, Fairfield, Courtyard, Residents Inn, Spring Hill Suites and Townehill Suites (plus Best Western and Comfort inn and Hampton Inn). Spring Hill is definitely our choice. This one delivered what we expected. Breakfast was nice with oatmeal (My favorite dairy free breakfast!) with lots of additions, plus eggs, meats, waffles, cereals, pastries,... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. It sounds like you are quite the traveler which makes your feedback all the more valuable. We are so incredibly fortunate to be located in such a great area with so much food and shopping within a short distance. My staff will love to hear your feedback at... More 

Las Cruces, New Mexico
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 28, 2014 via mobile

We stayed here for 5 nights while going to the Mayo Clinic. The staff was very friendly. The break fast was good and the staff worked hard at it. The room was smaller than I tough it would be. I would have liked more space and a better "KITCHEN" area. Definitely couldn't cook meal there, unless it was a small... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your kind 4 STAR review of your stay with us. I can not wait to share your feedback with the team. Our focus is to deliver excellent service to all of our guests who stay with us. We are so pleased to hear that yours was enjoyable. We look forward to seeing you again next time. More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 22, 2014

I ALWAYS stay in Marriott brand hotels and this one ISN'T up to par. Switched rooms twice due to the first rooms had a damp, dank, wet, MILDEW smell. I have horrible allergies and upon walking into the room my throat and eyes immediately began to feel itchy. Finally we switch to a room without the mildew smell but there... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to rate your stay with us. I am terribly sorry for all the troubles you experienced during your stay with us. I know how challenging traveling can be sometimes. Having to deal with problems with your room so late in the night is not something anyone should have to experience. I can assure you... More 

Mount Juliet
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 19, 2014

The title says it all. Each of these things are very very good and are reason enough for anyone to be comfortable knowing they booked the right hotel when they choose this Springhill Suites. Check in was great, they thanked me for my returning to Marriott properties. The facilities were spotless. The management communicated with me to make sure I... More 

Was this review helpful? Yes 1
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you so very much for taking the time to review your stay with us. I can not wait to share your feedback with the staff about how great your stay was. We all take great pride and do all we can to make sure all of our guests receive excellent service. We look forward to seeing you again next... More 

Murrells Inlet, South Carolina
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 3, 2014

I have very few complaints about this hotel. It was very clean, lobby and room. The staff were extra pleasant. My room was a king suite and was spacious for one. The breakfast was good. Parking was not a problem. My only complaint is one evening I could not get ABC on the television. They use DISH tv which I... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your kind review. I am sorry about the reception issues you were having with your television during your stay. I will follow up with our local provider and see if there is anything that we could do to prevent this for future guests. I will be sure to share you comments with the rest of the team.... More 

Po Box 1220 concord n.c.
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed October 22, 2014

Check in they could not do enforce for you but when it comes time to check out won't you out even if your rewards are every high you will be treated as if you have no reward points at all the rest room lb the lobby is the worst smelling I have been in a Marriott hotel don't think I... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. It is through all guest feedback that we improve on the level of service we provide for future guests. I am terribly sorry that you did not enjoy your experience during check in and check out. We try to give the utmost respect to all of our guests.... More 

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Additional Information about SpringHill Suites Jacksonville / Deerwood

Address: 4385 South Side Blvd., Jacksonville, FL 32246
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Jacksonville / Deerwood 3*
Number of rooms: 102
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Also Known As:
Springhill Suites Jacksonville / Deerwood Hotel Jacksonville

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