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SpringHill Suites Jacksonville / Deerwood

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4385 South Side Blvd., Jacksonville, FL 32246
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SpringHill Suites Jacksonville / Deerwood
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SpringHill Suites Jacksonville / Deerwood
SpringHill Suites Jacksonville / Deerwood
SpringHill Suites Jacksonville / Deerwood
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118 reviews from our community

Traveler rating
    38
    29
    32
    14
    5
See reviews for
33
19
6
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Chesapeake, Virginia
Contributor
16 reviews 16 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

First and foremost, as a Gold Elite Marriott Rewards members I was disappointed with the reception at the front desk. I had to ask for and about everything. There was a noticeable smell throughout the hotel and specifically in the rooms. The heating system in the rooms was awful. Even though we were moved to another room we had the... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. We take great value in all guest feedback and utilize it on a daily basis to improve on the product and service we deliver to all of our guests. I am terribly sorry for all the issues you experienced with us. I can assure you that I have... More 

Senior Contributor
39 reviews 39 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was professional, friendly and very helpful in finding area restaurants. The rooms, though getting dated, were clean and fresh. Its a very nice property that its clear management cares about guests experience.

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your kind review of your stay with us. We are always pleased to hear when our guests are able to enjoy themselves with us here in sunny Jacksonville. We truly look forward to seeing you again next time. More 

Lake Ridge, Virginia
Top Contributor
54 reviews 54 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a slight glitch on our night of arrival, which was handled very professionally by Sarah at the front desk. She was great throughout, and gave us a great lunch recommendation at the Metro Diner, which we thoroughly enjoyed. So a big thank you to Sarah! The room was clean, and spacious, the usual Spring hill suite quality. Breakfast was... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to write your kind review of your stay with us. We are always pleased to hear great guest feedback... even when things don't go according to plan. I am especially pleased to hear that Sarah was able to take such great care of you. I have already shared your great comments with her and... More 

Top Contributor
60 reviews 60 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed February 16, 2015

More attention needed in rooms. We were greeted warmly by front desk. Things went downhill. Decided to go out to eat so tried to contact front desk. Phone did not work. TV did not have normal ABC & NBC channels. Of course no menu for channels. Front desk advised restaurants and said no service on room problems until maintenance came... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. I am so terribly sorry that you did not enjoy your stay to it's full potential. I can assure you that I have shared this feedback with all parties involved so that we can make the appropriate changes. We hope you can forgive us and give us another... More 

dshasti
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2015

Stayed here four nights. Very comfortable. Very very affordable. Super friendly staff. Enjoyed the hot tub immensely. Loved the extra touches like the fruit infused water and plastic wrapped apples in the lobby. Free breakfast was nice, a good variety. Would stay again for sure.

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. We value all guest feedback and are truly pleased to hear when our guests leave here enjoying their stay. We look forward to seeing you again the next time your in sunny Jacksonville. More 

Washington DC, District of Columbia
Top Contributor
115 reviews 115 reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 3, 2015

This is a fine hotel. Nothing fancy. We stopped here for an overnighter on our way to Miami. Very close to the highway and to many restaurants and shops. We found it odd that no one was attending the front desk when we arrived or when we passed through the lobby in the evening. Anyone from the street could have... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us here. I do apologize for the issues that arose during your stay. I have addressed the service issues you spoke of with my guest service manager so that no one else will experience the same issues you had. We value your feedback and use it as a means... More 

Natick, MA
Top Contributor
53 reviews 53 reviews
36 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 10, 2014

This property is surrounded by restaurants and has good access to businesses on east side of the river, plus access to I-95. The breakfast selection is fine, and I was given a quiet room with lots of space. However, like many Marriott properties they don't leave a list of TV channels in your room or in the (minimal) fitness center.... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. I am truly sorry for the issues you experienced during your stay. We use all guest feedback as a means of improving on the product and service we provide to all of our guests. I will certainly share your feedback with the team and be sure that this... More 

Charlotte, North Carolina, United States
Top Contributor
160 reviews 160 reviews
25 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 28, 2014

We are Marriott members, we have stayed at Marriott, Fairfield, Courtyard, Residents Inn, Spring Hill Suites and Townehill Suites (plus Best Western and Comfort inn and Hampton Inn). Spring Hill is definitely our choice. This one delivered what we expected. Breakfast was nice with oatmeal (My favorite dairy free breakfast!) with lots of additions, plus eggs, meats, waffles, cereals, pastries,... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to review your stay with us. It sounds like you are quite the traveler which makes your feedback all the more valuable. We are so incredibly fortunate to be located in such a great area with so much food and shopping within a short distance. My staff will love to hear your feedback at... More 

Las Cruces, New Mexico
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 28, 2014 via mobile

We stayed here for 5 nights while going to the Mayo Clinic. The staff was very friendly. The break fast was good and the staff worked hard at it. The room was smaller than I tough it would be. I would have liked more space and a better "KITCHEN" area. Definitely couldn't cook meal there, unless it was a small... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for your kind 4 STAR review of your stay with us. I can not wait to share your feedback with the team. Our focus is to deliver excellent service to all of our guests who stay with us. We are so pleased to hear that yours was enjoyable. We look forward to seeing you again next time. More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 22, 2014

I ALWAYS stay in Marriott brand hotels and this one ISN'T up to par. Switched rooms twice due to the first rooms had a damp, dank, wet, MILDEW smell. I have horrible allergies and upon walking into the room my throat and eyes immediately began to feel itchy. Finally we switch to a room without the mildew smell but there... More 

Was this review helpful? Yes
Mike S, General Manager at SpringHill Suites Jacksonville / Deerwood, responded to this review

Thank you for taking the time to rate your stay with us. I am terribly sorry for all the troubles you experienced during your stay with us. I know how challenging traveling can be sometimes. Having to deal with problems with your room so late in the night is not something anyone should have to experience. I can assure you... More 

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