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The Inn at Mayo Clinic

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4420 Mary Brigh Drive, Jacksonville, FL 32224
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The Inn at Mayo Clinic
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65 Reviews from our TripAdvisor Community

Traveler rating
    21
    21
    5
    9
    9
See reviews for
21
9
5
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice hotel. The rooms are like small apartments. Clean. The couches are pullout beads so you can fit a lot of people in a double bed room. Family trip on a budget you can't beat it. Free breakfast. Food was not bad, but how much can you argue with free.

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Orlando, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had a room at the Inn. After 12 hours in the ICU, we came back to our hotel and literally fell into bed. However, the mattress was soaked with urine, as were the sheets and pillows. I was told to put five blankets on the mattress. None of the mattresses have protective covers. There were bugs and roaches in... More 

Was this review helpful? Yes 1
Sellersburg, Indiana
Top Contributor
118 reviews 118 reviews
5 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Basic room very small no pool amenities not much hospital connected to it they have shuttle to another hotel that has a restraint free breakfast from 7-9 not real efficient as you have early morning dr appointments staff was nice kind of out of the way do not a lot of other options to eat room was clean

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theinngm, General Manager at The Inn at Mayo Clinic, responded to this review

Thank you for completing a review regarding your experience at our hotel. I am glad that you found the room clean and our staff friendly. We have 6 different room types in the hotel, all suites of different sizes. We offer a complimentary hot breakfast buffet from 6:30-9:30am weekdays and 7-10am on the weekend. We also have a shuttle that... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 26, 2015

This was our first visit to Jacksonville and we were very excited when we discovered this hotel because of the amenities offered. Unfortunately, the air conditioning was not working at optimal speed. We alerted the front desk and was told that they would check on it. We left our room at 10am and returned at 10pm that night and still... More 

Was this review helpful? Yes 1
theinngm, General Manager at The Inn at Mayo Clinic, responded to this review

I am sorry for the situation with the air conditioning. I appreciate you bringing it to our attention and it has since been corrected. We have recently replaced most of our ac units in the rooms, in order to avoid problems such as this, and this room was amongst those. The person you spoke with was the manager on duty,... More 

ny, ny
Top Contributor
89 reviews 89 reviews
41 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed April 4, 2015 via mobile

Yes it is a bit odd staying at a hotel which primarily services people getting medical treatments but we found it great for our short stay in j-ville... the hotel is nice, but not super new or fancy... however for about $115 we got a great 1-bedroom unit with a real kitchen... there is a decent workout room, patio area... More 

Was this review helpful? Yes 1
theinngm, General Manager at The Inn at Mayo Clinic, responded to this review

We are glad that you enjoyed your stay. Thank you for the review! More 

Brunswick, Maine
1 review
2 of 5 stars Reviewed February 16, 2015

I feel that this Mayo Clinic should not be part of "the Marriott". I have stayed at many residents Marriott and they are great!! but this one not so much. 1) I came down to the lobby and the tables were dirty and rugs, plus I ask if I could have a breakfast item to go ( and they were... More 

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theinngm, General Manager at The Inn at Mayo Clinic, responded to this review

Thank you for your feedback. As we pride ourselves in providing a wonderful and memorable stay, I am sorry that that was not your experience. Due to being one of the few hotels owned by a non profit organization, we are unable to participate in the Marriott Rewards program, which is part of why we are non branded Marriott hotel... More 

Sanford, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2014

This is an amazing hotel! The front desk person, Ester was very kind and asked to switch our room from a one bed and one pull-out to a two bed and one pull-out because we had three people in our party and the person who had the larger one had a party of only one. She just did it and... More 

Was this review helpful? Yes 1
theinngm, General Manager at The Inn at Mayo Clinic, responded to this review

We are glad that you enjoyed your stay and the convenience. We train our team to try to recognize our guests' needs before they even have to ask and I am happy to hear she was able to do this in the case of your family. More 

Top Contributor
54 reviews 54 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 26, 2014 via mobile

My husband and I made a visit to the mayo clinic and to make it easier to access the hospital we decided to stay here because it is attached to the hospital. The room had most everything but very outdated the room was not set up for a couple to stay in the room It had a double bed for... More 

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theinngm, General Manager at The Inn at Mayo Clinic, responded to this review

We are very sorry that you found our rooms outdated but are glad that you enjoyed your stay. We renovate every 6 years and our most recent renovation was completed in 2012. All of the rooms have queen sized beds and some rooms have an additional queen, double and/or pullout sofas. More 

Slidell, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

I had to go to Mayo Clinic in Jacksonville to get some tests run and was excited to learn that there is a Marriott-run property connected to the three buildings on campus via climate-controlled walkways. However, I wasn't expecting the superior level of service that I received with that convenience. Esther, who was at the front desk nearly every time... More 

Was this review helpful? Yes 1
theinngm, General Manager at The Inn at Mayo Clinic, responded to this review

It is so nice to hear that you were happy with the service, housekeeping and breakfast that you experienced. We look forward to having you stay with us again if ever in the Jacksonville area. Thank you! More 

Marco Island
Top Contributor
73 reviews 73 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 11, 2014

If you are visiting the Mayo Clinic, the location & convenience of this facility is outstanding. The accommodation is a short interior walk to the Clinic. Motel style features include, full buffet breakfast, internet, laundry, etc. All rooms have queen beds. Most rooms have a full kitchen. The staff is friendly & accommodating.

Was this review helpful? Yes 2
theinngm, General Manager at The Inn at Mayo Clinic, responded to this review

Thank you for taking the time to complete a review of our hotel. I am glad that it met your needs. You are correct in that our location is exceptional for Mayo Clinic patients and their families and also enjoyed by other types of guests due to it's historically quiet and safe area or the many ammenities and large spacious... More 

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