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Hyatt Regency Jacksonville Riverfront

3.5 of 5 225 East Coast Line Dr, Jacksonville, FL 32202
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Hyatt Regency Jacksonville Riverfront
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Hyatt Regency Jacksonville Riverfront
Hyatt Regency Jacksonville Riverfront
Hyatt Regency Jacksonville Riverfront
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863 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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santa barbara ca
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed yesterday NEW

Be careful. This is not your usual Hyatt. The rooms are 1971 era, and in need of a complete redo! I am told they are going to redecorate soon, so I suggest you check about the status before you reserve here. Right now Dec 12 2104 it is a great hotel if you only go in the lobby. Rooms remind... More 

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Brackley
Contributor
20 reviews 20 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a large hotel with massive conferencing facilities. The bedroom was large with two queen sized beds, clean, and well maintained. The restaurant food was OK - good choice for breakfast, however the evening meal was average to say the least and service was incredibly slow even though the restaurant was nearly empty. Hotel staff are helpful and friendly.

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

We stay in 19th floor with a breathtaking view of the city. Check in with Daniel was formidable, he made us feel so welcome! Breakfast was ok even the service was a little bit slow. Parking lot was super great located. Donna at front desk was the most efficient; made or check out incredibly fast. Definitely one of the best... More 

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Hefzi ba D, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. We are so glad you enjoyed the view of the St. Johns River from your guest room. In addition, thank you for your kind words about our team members, we will be sure to... More 

Central Florida, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I booked the Hyatt Regency Riverfront through hotels.com. My first suggestion to anyone booking this hotel, to save a few dollars, book a City View room, then when you arrive at the registration desk, request a Water View room. We did this and were granted the Water View room on an upper floor. The view from our... More 

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings FLgal8, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. We are so glad you enjoyed the view of the St. Johns River from your guest room. In regards to our in-room amenities, we are in the early planning stages of a renovation therefore sincerely value... More 

New York City, New York
Top Contributor
68 reviews 68 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights. This is a very spacious hotel - large lobby, rooms, elevator, everything. Everyone was very friendly and efficient. We had a partial river view, which was lovely. The restaurant service was a bit slow, and the vegetarian options were limited. But all in all, a very pleasant experience.

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings rajalance, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. Thank you for your kind words about our team members and customer service levels. Thank you for sharing your interaction in our dining outlets regarding service and menu items. At Hyatt, we strive to provide the... More 

Apopka, Florida
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Starting with the good-actually excellent staff, especially Digna, supervising the front desk; Montel, bell staff; and Tiarra in the gift shop-these folks brought an awful stay up to average. Computers were down when we checked in and there were folks everywhere waiting for manually assigned rooms. The staff at that point should have offerred food & drink without being asked,... More 

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Loral H, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. Thank you for your kind words about our team members in various departments. We value your patience and understanding while our system was down. We experienced a power surge and worked diligently to correct the... More 

Knoxville
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hyatt Regency Riverfront met evey expectation of this business traveler. The front desk staff was very professional and expedient. I am very particular about beds and room amenities. I was very pleased with my room. My room was immaculate, the plush bed exactly what I expect from a Hyatt Regency and most important, coffee and condiments were abundant. Toiletries... More 

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings East_TN_Travelers, Thank you for taking the time to share your recent stay with us. We sincerely value your outstanding response about our property. We are so glad travel was made easy for you at our hotel. Thank you for your positive review of our check in process, and guest rooms. At Hyatt, we strive to provide the utmost hospitality... More 

Contributor
20 reviews 20 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for three nights last week. The first guy I ran into at the front desk could hardly speak English. I asked about local grocery stores and he told me about the restaurants in the hotel. I asked again -- same response. Then one of the valet guys heard me and helped me out. I asked if there... More 

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Amy T, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. Thank you for bringing to our attention your interaction with our front desk allowing us a training opportunity among our team members. We are so glad our valet representative was able to jump in and... More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Hyatt Jacksonville this month to attend a wedding in town (and do some work while I was there). This is a fairly large hotel located in downtown right on the river with convenient access the EverBank Field and the Jacksonville Landing. The hotel is nice by Jacksonville's standards. Self parking across the street from the hotel or... More 

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings RoadWarriorDoc, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. We sincerely value your patience and understanding during our system's being down. We experienced a power surge, and as you mentioned, worked diligently to correct the issue for our guests. We are so glad you enjoyed... More 

Atlanta, Georgia, Usa
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hyatt Regency Jacksonville Riverfront will always be my choice hotel in Jacksonville. The location is perfect. My room was spacious and comfortable. The bed was comfortable. The room was very clean. The staff is amazing. Everyone was warm and friendly. The hotel overlooks the St Johns River. The view is amazing. There are several restaurants in walking distance. You... More 

Was this review helpful? Yes
HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Julia G, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. We are so glad you enjoyed our key location in Downtown Jacksonville, along the St. Johns River. We value your positive detailed response outlining your overall experience at our hotel. In addition, thank you for... More 

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Additional Information about Hyatt Regency Jacksonville Riverfront

Address: 225 East Coast Line Dr, Jacksonville, FL 32202
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Jacksonville Riverfront 3.5*
Number of rooms: 963
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Hotels.com, Expedia, Orbitz, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Hyatt Regency Jacksonville Riverfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront
Hotel Style:
#2 Green Hotel in Jacksonville
#30 Romantic Hotel in Jacksonville
#41 Business Hotel in Jacksonville

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