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Hyatt Regency Jacksonville Riverfront

3.5 of 5 225 East Coast Line Dr, Jacksonville, FL 32202
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Hyatt Regency Jacksonville Riverfront
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Hyatt Regency Jacksonville Riverfront
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820 reviews from our community

Traveler rating
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    177
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 2 days ago NEW

I thought it would be a nice treat to stay here instead of at the airport. It was fairly pricey. Check in was a breeze. The staff was nice, if a little unprofessional. Our room was just like it was when I stayed here 20 years ago. No joke...so incredibly dated, I really was shocked. The mattress was absolutely horrid...so... More

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Lakeland, Florida
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed overnight at this hotel to attend a Garth Brooks concert. Traffic through Jacksonville is insane, but the hotel is in a fantastic location -- right along the riverfront. Our room was well appointed and VERY large. Had 2 queen beds, dresser, desk, small sofa, and coffee table. Coffee maker with Starbucks coffee was a nice touch. Bathroom is... More

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Ocoee, Florida
Top Contributor
61 reviews 61 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Hotel was dated and staff needs more training. We have 3 separate bookings for the weekend and wanted rooms near each other or at least same floor but was not accommodated with that request even though the hotel doesn't seem to be that busy. We had encountered some staff that were rude. We had lunch at the hotel restaurant Trellis... More

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings kait1yn, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. In regards to the condition of our hotel, we are in the early planning stages of a renovation in order to improve the overall experience for our guests. In addition, we apologize for not being able... More

Pooler, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel itself is beautiful, the staff were very kind. However the room was very disappointing. I recently stayed at the Hyatt in tampa and the room Was amazing. The room in Jacksonville was at best average. The view on the other hand was beautiful. For $180.00 plus parking I would not stay here again. We did also use their... More

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings AuntPudge, Thank you for taking the time to share your recent stay with us. We truly appreciate your feedback regarding our property and staff. In regards to the condition of the guestrooms, we are in the early planning stages of a renovation. Thank you for your positive response pertaining to our shuttle service. We value your loyalty to Hyatt... More

new york
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

And so I moosied on over to the Hyatt Regency. Rooms were a bit dated, especially in the bathroom, but the view that I had was great. They however tried to charge me, an extra twenty dollars for a River view and I declined as I have never heard such a thing. I did however get a partial view of... More

Was this review helpful? Yes 1
HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings erlich5, Thank you for taking the time to share your recent stay with us. We truly appreciate your detailed feedback highlighting your overall experience. We sincerely apologize for the ice machine being out of order on your guestroom floor. We appreciate your understanding. In addition, thank you for your kind words about Patrick with our guest services team. We... More

Tampa, FL
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

First off, YES the hotel does need updating like the other reviews say. But it's a very clean, comfortable hotel and you can't beat the location. Stayed here for the Garth Brooks concert and it's walking distance to the Arena. Upon arrival we noticed how busy the hotel was. The valet line was down the road however it moved super... More

Was this review helpful? Yes 1
HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings jbdusf, Thank you for taking the time to share your recent stay with us. We truly appreciate your feedback regarding our property and staff. Thank you for your outstanding review outlining your overall experience. We are so glad you enjoyed our key location in Downtown Jacksonville, in walking distance to the concert venue. We value your patience and understanding... More

London, United Kingdom
Top Contributor
234 reviews 234 reviews
108 hotel reviews
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed 1 week ago

By Hyatt standards, this is a little tired. The setting is beautiful on the river, but as a Gold member there was nothing special for me. I was given a room with no view and when I expressed my disappointment, I was moved to a room with a view. Why didn't they do this to start with as the hotel... More

Was this review helpful? Yes 2
HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings frankfurness, Thank you for taking the time to share your recent stay with us. We truly appreciate your feedback regarding our property and staff. We value your comments pertaining to our parking and internet in order to improve the overall stay for you and our future guests. At Hyatt, we strive to provide the utmost hospitality for our guests.... More

Atlanta, Ga
Top Contributor
61 reviews 61 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hyall is a large property which sits on the Jacskonville Riverfront close to arenas and sporting events. The lobby was large, comfortable and modern. The number of elevators was sufficient to support the large property with no unreasonable wait times. The rooms were comfortable and modern but the bathroom, particularly the shower/bathtubs were a bit dated. The tile grout... More

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings JSAA, Thank you for taking the time to share your recent stay with us. We truly appreciate your detailed response in regards to our hotel. We are so glad you enjoyed our key location in Downtown Jacksonville along the St. Johns River. In regards to the condition of your guestroom, we are in the early planning stages of a... More

South Carolina
Contributor
13 reviews 13 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We came into town just for the Garth Brooks concert and had booked this hotel through priceline for $80 all-in. Checkin went OK. they had a lot of people managing the desks so every though they were crowded they were taking care of people as fast as possible. Only on site hotel parking is $20/night valet. Staff was very helpful... More

Was this review helpful? Yes 3
HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings YellowJacket31, Thank you for taking the time to share your recent stay with us. We truly appreciate your detailed response outlining your overall experience. We value your patience through check in on a busy special event weekend. In regards to our guestrooms, we are in the early planning stages of a renovation. As you mentioned, some items of our... More

Fort Myers, Florida
Top Contributor
115 reviews 115 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

As Hyatts go this is very average. The rooms are just ok. Views of the river are great. It is very close to all of the downtown venues. The staff is awesome. Very friendly and check in was a breeze. The bed was comfortable. Not much noise. Needs to be updated.

Was this review helpful? Yes 1
HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Ken S, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. Thank you for your positive feedback about the check in process and guestrooms. We are so glad you enjoyed our key location in downtown Jacksonville along the St. Johns River. We are in the early... More

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Additional Information about Hyatt Regency Jacksonville Riverfront

Address: 225 East Coast Line Dr, Jacksonville, FL 32202
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Jacksonville Riverfront 3.5*
Number of rooms: 963
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Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront

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