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Hyatt Regency Jacksonville Riverfront

3.5 of 5 225 East Coast Line Dr, Jacksonville, FL 32202
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#51 of 130 Hotels in Jacksonville
791 Reviews 4 of 5 stars
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Hyatt Regency Jacksonville Riverfront
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Hyatt Regency Jacksonville Riverfront
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791 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gainesville, Florida
Top Contributor
88 reviews 88 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed yesterday NEW

This Hyatt by the water is a good business hotel when in Jacksonville. Right downtown, near most offices, it is a full-service hotel up to the usual Hyatt standards. No disappointments. We will stay here again.

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Hampton, Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel in early August and was there for 6 days. I was attending a conference that was in the hotel, so the majority of the week was spent there. After the first night stay I woke up to find bed bugs in my bed-3 that I saw with my own eyes, actually. Two were small and... More

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Jessica G, Thank you for taking the time to share your recent stay with us. We truly appreciate your understanding and cooperation throughout your stay. Unfortunately, it does happen that bed bugs are tracked into the hotel from outside our property. As you experienced, our team is prompt in attending to the room and taking the necessary measures to... More

NC
Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent four nights at this Hyatt Regency part pleasure and part business. Great location and really wonderful staff. Everyone professional and friendly. Rooms clean, bright, great view of the river. Walking distance to some excellent restaurants and attractions.

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings albertdelgarbino, Thank you for taking the time to share your recent stay with us. We are so glad you enjoyed your time in Downtown Jacksonville. Thank you for your kind words regarding our staff and property. Please feel free to email me directly if you are a frequent traveler to Downtown for business. We would love to hear what... More

Newark, Delaware
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Good location next to the "Landing" with plenty of restaurants but the rest of downtown Jacksonville is in disrepair. A lot of boarded up buildings, empty lots, etc. The hotel is in good shape but you can hear showers running in rooms next to yours. Shower and sink drained Very slow. Self parking is $15.00 per day.

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings jt h, Thank you for taking the time to share your recent stay. We truly appreciate your feedback regarding our property and location in Downtown Jacksonville. We value your comments regarding the shower and sink. Please feel free to email me directly the room number you stayed in, in order to have our Engineering team attend to the room.... More

Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is conveniently located in downtown Jacksonville. It's close to Everbank field, and just a 2 minute walk from The landing. The best thing about this hotel is the location. Located right on the Saint Johns River. The hotel rooms are basic and could use updating. The service was generic and forgettable as well. I was disappointed when we... More

Was this review helpful? Yes 1
HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Ashlee H, Thank you for taking the time to share your stay with us. We are so glad you enjoyed the location of our hotel, along the St. Johns River in Downtown Jacksonville. In regards to the amenities and quality of your guestroom, we are in the early planning stages of a renovation, therefore, truly appreciate your comments in... More

JUPITER
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Went to Jacksonville to watch USA mens soccer friendly prior to the World cup. This hotel is within walking/biking distance from Everbank stadium and on the riverfront so it was a great but not inexpensive choice. However the staff hasn't a clue to what's happening in this hotel. One lady didn't like using elevators and neither the concierge nor the... More

Was this review helpful? Yes 1
HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Sweet34335, Thank you for taking the time to share your stay with us. We appreciate your feedback in order to improve our property and experience for our guests. Your comments allow us a training opportunity for our guest services team, and service in our dining outlets. We sincerely apologize for inconveniences you experienced while staying at our hotel. At... More

Waldorf, Maryland, United States
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Wonderful Staff. Remembers your name from year to year. Be sure to get a room with the view of the river. Beds are great. Not many channels on the TV. Breakfast cost a little too much. Beautiful lobby. Room to sit down and network.

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Bunky G, Thank you for taking the time to share your recent stay with us. We are so glad you feel at home while staying with us in Downtown Jacksonville. We truly appreciate your feedback and comments in regards to our staff and property. We look forward to seeing you again soon. Kind Regards Shelby Berson Quality Assurance Manager More

Safety Harbor, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I was there for a conference, staying 3 nights. I had a King Premium room, with a nice size sitting area with sofa, chair, coffee table. A nice area with microwave and coffee maker too. And a desk with chair. A nice array of plugs on one side of the bedside table, and outlet in the desk lamp as well.... More

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings LorraineDS, Thank you for taking the time to share your recent stay with us. We are so glad you enjoyed your guestroom and view of the St. Johns River. We truly appreciate your positive feedback regarding our property. We look forward to hosting you next time you are in Downtown Jacksonville. Kind Regards Shelby Berson Quality Assurance Manager More

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel was not a 5 star hotel, so it was not surprising that the room felt a little dated, but I must say that I thoroughly enjoyed my stay. It was right in the middle of everything, which made it close enough to walk around the riverfront and explore restaurants and nightlife. I was also delighted to find a... More

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings MSeegs, Thank you for taking the time to share your stay with us. We are so glad you enjoyed our property and location in Downtown Jacksonville. Thank you for your feedback in regards to the airport shuttle. We truly appreciate your comments in order to improve future stays for you and our other guests. Thank you again, and we... More

Tampa
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here to attend a business conference, and have nothing but accolades for the service/hospitality staff assigned to that event. The hotel, however, did not meet my expectations. The room was well sized but lacking basics like a mini fridge and bathroom exhaust. The "rooftop pool" was awful, being only 4 ft deep and with a rumpled bottom like... More

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HyattJax225, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings solarstar, Thank you for sharing your recent stay with us. We are so glad you enjoyed your conference and received the utmost hospitality throughout your meetings and events. In regards to our property, we truly appreciate your feedback regarding the guestroom and rooftop pool. Your comments allow us to use this as a training opportunity for our team in... More

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Additional Information about Hyatt Regency Jacksonville Riverfront

Address: 225 East Coast Line Dr, Jacksonville, FL 32202
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Jacksonville Riverfront 3.5*
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Also Known As:
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Jacksonville Riverfront

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