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Hyatt Regency Jacksonville Riverfront

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225 East Coast Line Dr, Jacksonville, FL 32202
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Hyatt Regency Jacksonville Riverfront
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Hyatt Regency Jacksonville Riverfront
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1,216 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Asheville, North Carolina
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed yesterday NEW

It is quite unfortunate that their pet fee is highly unreasonable. I can understand a $35.00 pet fee for one night but $100. is ridiculous. I am a former Executive Housekeeper for the IHG brand. We charged $35.00 for a one night stay. Hyatt could revamp its one night pet fee, there are many travelers that do travel with their... More 

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Hinesville, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

The location and view were great!! However, Saturday night and the sports bar was closed, breakfast buffet not worth the $20, no jets in hot tub and although they disclosed they were renovating, they said nothing about no hot water in the shower!!

Was this review helpful? Yes 1
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Kevin L, We're glad you chose to stay with us while in Jacksonville, Florida. We agree that we have one of the best views of the St. Johns River. Thank you for taking the time out of your day to review us. We apologize for the inconvenience of the hot water. I will follow up with our management regarding... More 

Jacksonville, Florida
Level Contributor
193 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As a return guest at the Hyatt I was again impressed with my accommodations the last few days. My room was large, clean, and with a gorgeous view of the river and the Matthew's Bridge. The bed was extremely comfy. The bathroom was luxurious with a gorgeous lighted mirror. I had dinner at the ground floor restaurant. The food was... More 

Was this review helpful? Yes 1
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Katie U, We are glad to have you stay with us while on business in Jacksonville. Thank you for taking time of your day to review us in such detail. Our newly renovated rooms are something we are glad you had the opportunity to experience. Our view of the St. Johns River is pretty magnificent as well. We hope... More 

Orlando, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a great hotel if you like clean rooms and friendly staff. Every aspect met our expectations of a Regency Hotel. Valet service with a smile, fast check in, clean modern room, great workout room, we really could not find anything to complain about even if we were looking for something. Our room had a river view and was... More 

Review collected in partnership with Hyatt Hotels

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HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Kai N, We are delighted to hear you enjoyed your stay while in Jacksonville. Thank you for taking time out of your day to review us, we truly value it. Our staff is the most important part of our service, and it's wonderful your expectations and more were met. We hope to have you stay with us again soon.... More 

Winter Garden, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our trip to the Hyatt Regency Jacksonville was great. We had 2 young children with us and they really made the whole process smooth for us. Beautiful and Clean rooms with amazing views of Downtown Jacksonville

Review collected in partnership with Hyatt Hotels

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HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Kimberly T, We are glad you chose to stay with us while in Jacksonville. Thank you for taking time out of your day to review us. Come back again soon and experience our newly renovated hotel. Kind Regards, Rachel Otis Marketing Manager More 

Saint Petersburg, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

This is an excellent choice of hotel if you are staying in downtown Jacksonville. The redecorating of the guest rooms is almost complete and everything looks great. I used the valet service and they were promot and curttious. The breakfast buffett is fantastic with a custom omlette station and tons of other great choices. Our server was wondreful. The food... More 

Review collected in partnership with Hyatt Hotels

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HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Robert W, Thank you for choosing to stay with us while in Jacksonville. We are delighted to hear you enjoyed the newly renovated guestrooms along with our service. Trellises for breakfast is one of the best in the Downtown area. Many of our guests enjoy the omelette station as well. We hope you will stay with us again soon.... More 

Montgomery, Texas
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Loved this hotel! It was clean, quiet, friendly without being bothersome. We asked for no maid service and got fresh towels ourselves every day. Best view of any hotel in the area IMO-overlooking the river-saw lots of dolphins. Ask for room on top floor (1962 and 1960 were our rooms). Great workout room just down the hall with cold washcloths,... More 

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HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Kim A, We are glad you chose to stay with us while traveling with family in Jacksonville. I am delighted to hear you enjoyed the hotel and our service. Many of our guests get to experience seeing dolphins outside of their room, and we are glad you had the opportunity to as well. We hope you will come back... More 

Jacksonville, United States
1 review
2 of 5 stars Reviewed 1 week ago

Upon arrival the clerk did not understand about tax exempt and the told me to relax. Charged the wrong amount on credit card. Hotel had work going on, Pool bar was snot open and the lounge told us they were closing and sent us to the bar.

Review collected in partnership with Hyatt Hotels

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HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Donald B, We are glad you chose to stay with us while on business in Jacksonville. Thank you for taking time out of your day to review us. We truly value your feedback. I apologize for any inconveniences you had during your stay, this is not something we hear often.We currently are undergoing renovations that will be complete in... More 

Coral Springs, FL
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped here on the way home from vacation and we were very pleased. We were in and out, but the location was convenient and it looked like it would have been very nice to take a walk along the river. We'd like to come back and stay again. I believe the rooms had been recently renovated.

Was this review helpful? Yes
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Mckinno18, We are glad you chose to stay with us while traveling home from vacation. Hopefully it was a vacation from traveling. I am delighted to hear you enjoyed the hotel and our services. We do have one of the best views of the St. Johns River in Jacksonville. We hope you have the chance to vacation with us... More 

Level Contributor
256 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is undergoing a renovation. I was in a remodeled room in a high floor. Very nice, spacious. included lots of plugs for gadgets, a refrigerator, spacious bathroom. And... most important... NO MOLD SMELL! Only one minor complaint - I wish they had a make up mirror. Breakfast buffet is very good. The food was very fresh. The cook... More 

Was this review helpful? Yes
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings clubnev, We are so glad you chose to stay with us while in Jacksonville on business. Our newly renovated rooms are definitely a sight to see. It sounds like you had a great view as well. I will pass along your feedback regarding adding a make-up mirror to management. Trellises serves a wonderful breakfast and our omelette chefs are... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Rooftop pool(7)
  • River view room(5)
  • Friendly and helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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