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Hyatt Regency Jacksonville Riverfront

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225 East Coast Line Dr, Jacksonville, FL 32202
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Hyatt Regency Jacksonville Riverfront
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1,052 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Panama City, Panama
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nice Location with a lovely view to the river, nice Staff but a little old. The rooms are huge and pretty clean. The days was noisy because they were remodeling. Its a little far from the airport but they have a shuttle.

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1 review
2 of 5 stars Reviewed yesterday NEW

We were with a wedding party and were promised a "Riverfront" room/ upgrade. The room we were given was on the back of the hotel and looked at the parking lot, not the river. The room was extremely dusty upon arrival, there was even a "dust rag" left inside of the mini fridge. The door jams, shower area and table... More 

Review collected in partnership with Hyatt Hotels

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Charlotte, United States
1 review
2 of 5 stars Reviewed yesterday NEW

Find a better hotel for the next 6-8 months. The hotel is undergoing major renovation and until that is done it would not be a first choice hotel. Once it is done, it should be fine. The staff was excellent and rooms were very clean.

Review collected in partnership with Hyatt Hotels

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Atlanta, Georgia, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We are planning a conference and the staff was VERY hospitable, the rooms were clean and nice, and the views of the river were outstanding. The lobby was a bit noisy but the service was great from the check-in to the restaurants.

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Miami, Florida
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great hotel, need to look at nonemergency procedures. There seemed to be no procedures in place to call off a faulty emergency alarm where we resided on the 11 th floor. A Front desk employee didn't seem to care.

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HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Juncat07, Thank you for sharing your recent stay with us. We appreciate your feedback regarding our property. In regards to our non-emergency procedures, I will relay your feedback back to our Security team. We have a Security team on property 24 hours a day to assess the needs of our guests. Thank you and we look forward to seeing... More 

Juno Beach, Florida
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This review may be unfair considering the hotel is currently under renovation. But here goes: The good: Location is nice, right on the river and just 2 minutes off of I 95. A short walk to The Landing but that is an aging and threadbare attraction. The staff was extremely helpful and pleasant. I was there for a 3 day... More 

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HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings LouVil, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. In regards to our guest rooms, yes, we are currently undergoing a renovation in order to recharge our decor and in-room amenities. We appreciate your patience and value your review in order to improve the overall... More 

Clearwater, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

My son and I stayed at the Hyatt Regency Jacksonville Riverfront and totally enjoyed the experience. The location was perfect to catch the friendly rivalry between these two fine SEC schools and their myriad fans.

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HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Tom H, Thank you for your feedback during your recent stay. I'm so glad you enjoyed our great Downtown location and look advantage of the fun atmosphere over the Florida / Georgia football game. We hope to see you again soon for this year's game! Kind Regards, Leila Deitsch Sales Manager More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great hotel to stay at, they treat you like you are the only person there at the hotel. I have stayed at this hotel for the past 3 years for the Jacksonville Jazz Feast and I have nothing but good to say about this hotel.

Review collected in partnership with Hyatt Hotels

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HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Michael S, Thank you for sharing your recent experience during Jazz Fest. It is one of the most spectacular weekends of the year and I'm so glad you were in the heart of it all at our hotel. We truly appreciate your loyalty and look forward to seeing you again soon. Kind Regards, Leila Deitsch Sales Manager More 

Columbia, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our stay was great. We especially liked the Concierge Service and Bellman was extremely polite and helpful. The Catering, Cleaning and Front Desk was also great, can't wait until next year. Next time we will explore more.

Review collected in partnership with Hyatt Hotels

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HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Lorenzo C, Thank you so much for your feedback! I’m so glad you had a wonderful experience with all aspects of our hotel. Thank you for your loyalty to Hyatt and our hotel when visiting Downtown Jacksonville. We look forward to seeing you again soon. Kind Regards, Leila Deitsch Sales Manager More 

Peoria, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great venue for family reunions. Great hospitality, service, and especially food! Beautiful scenery, property, and room. I traveled with my granddaughters, who are toddlers, and everyone on the staff were very patient with us.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
HyattMGR1, Manager at Hyatt Regency Jacksonville Riverfront, responded to this review

Greetings Florence W, Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff and will pass along your compliments. Thank you for your loyalty and hope to see you soon! Kind Regards, Leila Deitsch Sales Manager More 

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