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All 131 Jacksonville hotels

Residence Inn Jacksonville Airport

3.0 of 5 Hotel   |   1310 Airport Road, Jacksonville, FL 32218
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69%
Ranked #80 of 131 hotels in Jacksonville
A recent review
3 of 5 stars reviewed 3 weeks ago
Karenkinm Salisbury, Maryland USA
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68 people have reviewed this hotel

Traveler rating
    21
    25
    11
    8
    3
See reviews for
22
16
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
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English first
São Paulo
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I had a terrible experience in this hotel. In July 7th, I left the hotel early in the morning and returned at 7pm. When I entered the room I realized that one of my luggage was cut and some belongs were stolen! I went to the front desk, called the police and reported what happened. I left the hotel at... More

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear ElcioI, Please know that myself and my staff sincerely regret that you had this experience at our hotel. At the time this happened we contacted the police, reported this to our insurance carrier (who you have spoken to) and have been cooperating with those investigations. Forgive me as I was under the understanding that this had been resolved and... More

Salisbury, Maryland USA
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I did not realize that all Residence Inns accepted pets. The cost was rather steep, but that's okay if they really did do an additional $85 worth of cleaning. I would hope that they have a block or rooms reserved strictly for pets. They did put us in a room right by a stairwell that led to a pet walking... More

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Karenkinm, Thank you for choosing to stay with us and review our hotel. We are very pleased that the staff was helpful and was able to get you some breakfast itmes before you left. We are pet friendly, as are all Residence Inn properties. We have ensured that the issue in the hallway was resolved. Thank you again. Sincerely,... More

Flint, Michigan
1 review
1 of 5 stars Reviewed 3 weeks ago

Don't write a post it want get posted . If you telling about a something that happened . Trip advisor must be friends with the hotel Darell I wrote about he horrible service the breakfast lady picking her nose not washing her hands food being molded

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear jwanda, Thank you for choosing to stay with us. I am sorry you had difficulties with posting your comments on Trip Advisor. I am disturbed by your post and please know we take proper food safety and food handling very seriously, and train and inspect for the best results. We are investigating and consistanly working to provide impecable and... More

Springfield, Tennessee
Senior Contributor
22 reviews 22 reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed May 30, 2014

This hotel is not clean, has a foul smell 90% of the time and the front desk service is lacking in training. They are confused about the computers and lack knowledge that is basic for the typical hotel server. I always stay at hilton garden inn and this reminds me why

Was this review helpful? Yes 1
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear 391nicoles , Thank you for taking the time to review our hotel and for staying with us. We apologize that there were issues that you encountered with the Front Desk team, and we are continuously training our staff to improve our guests' experience with their stays. Though we appreciate you loyalty to another hotel, we would love the opportunity... More

GA
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

I stay at Marriott products all the time and this one has the nicest staff! They really helped me out during a holiday jam when I booked so late. Of all the Marriott products along this airport stretch, this one is the best. They may have renovated the Courtyards, but the rooms are still dated. This Residence Inn is very... More

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dublin, ireland
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 25, 2014

Very convenient to airport. Lovely rooms and everything you need. Very clean. Very good breakfast and great feature is the pool outside. A mile away…there's a huge shopping area with cinema and every type of major outlet you could think of from Walmart to smaller specialist shops. Vicky and Jessica at reception were just brilliant and couldn't do enough. All... More

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new york
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 14, 2014

Great find ! A little tough to find the access road but worth the effort-Reception delightful and willing to meet requests - fast smooth check in . Requested 3rd floor and very quiet ---it was .. Housekeeping has done a good job --things very clean . Linens and bed very comfortable. Kitchen extremely clean and the quietest refrigerator every--not one... More

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Kandace W, Manager at Residence Inn Jacksonville Airport, responded to this review

I appreciate your comments regarding your recent stay at the Residence Inn Jacksonville Airport. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all of my staff as I strive to... More

Chesapeake, Virginia
1 review
5 of 5 stars Reviewed March 31, 2014

I have been tasked with working away from home for almost a year and I thought I would stay at a Marriott Residence Inn, the closest being the JAX airport. I am so glad the cards fell as the did. everyday I am met by some of the nicest people I have ever met in a hotel. They go out... More

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Hampton_Inn_Ocean_GM, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear philbur2014, Thank you for staying with us at the Residence Inn Jacksonville Airport and taking the time to write a review of your stay. We are thrilled that your with us was "HOME". We have ensured Vicki is aware of your wonderful comments, and we have ensured she was recognized for her efforts. With our appreciation, Brad Whitaker General... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 9, 2014

My wife and I stayed 4 nights and each day we have had to go to the front desk at least one time (sometimes more) because our key cards would not work. The desk clerk told us that this happen many times each day to many guests. On the second day there was no visit to our room by housekeeping.... More

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 7, 2014 via mobile

This was my last chance to get a room all other nice hotel near the airport were full. I was greeted by Vicky a very nice young lady at the front desk and she said I have a room. I didn't wait one second I said back well take it! She got the room all set up and I ask... More

Was this review helpful? Yes
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Additional Information about Residence Inn Jacksonville Airport

Address: 1310 Airport Road, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Jacksonville Airport 3*
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Also Known As:
Residence Inn Jacksonville Airport Hotel Jacksonville
Jacksonville Residence Inn

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Room/suite (11)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
78

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