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Residence Inn Jacksonville Airport

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1310 Airport Road, Jacksonville, FL 32218
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Residence Inn Jacksonville Airport
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Residence Inn Jacksonville Airport
Residence Inn Jacksonville Airport
Residence Inn Jacksonville Airport
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89 Reviews from our TripAdvisor Community

Traveler rating
    32
    31
    13
    10
    3
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32
19
6
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Over the top customer service. Rhonda at the front desk was amazing. She is the employee you want representing your brand. I will recommend this location to my family and friends!! Keep up the great work.

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Atlantic Beach, Florida
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I had friends and family visiting from out of town during Memorial Weekend and I decided to provide lodgings for all of us at this hotel. We rented several rooms, including one that is specialy designed for a disabled person (a wheelchair-bound great aunt was also visiting). Our experience was, to put in a nutshell, marvelous! The... More 

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2 reviews
5 of 5 stars Reviewed 4 weeks ago

I stay at a lot of Marriott properties, had a lot of Rewards points built up, so used them to stay at the Residence Inn. Fast check in, excellent room location (3rd floor by stairs) and very quiet place. Room was nice and big too. Huge thanks to Teresa, the front desk lady for the amazing help and wonderful service... More 

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Greenville, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 15, 2015

Currently staying at the hotel and have found the following: No complaints on quality of sleep. The doors close quietly which is a rarity these days. I've been in many hotels where the doors closing are equivalent to mortar strikes, Hotel advertises that "all public areas are no-smoking". Untrue.. Probably 80% of the time I have looked out and seen... More 

Was this review helpful? Yes 1
Brad W, Manager at Residence Inn Jacksonville Airport, responded to this review

Thank you for your feed back regarding your stay with us. We are sorry that you had a couple of bad experiences. We are looking into the smoking policy for Marriott's so that we can try to make it comfortable for all of guest to enjoy their stay. We are also addressing the issue with running out of things at... More 

Hollywood, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 22, 2015

When we checked in we asked for a two bedroom on the first floor. The one we got was horrible. One of the bathrooms smelled like a sewer backup. There was literally a dryed poop on one of the nightstands. Everything was dirty, kitchen floor was sticky. I cleaned off the nightstand and told my wife that maybe we could... More 

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear JackoFL, Thank you for posting your review based on your stay with us and choosing to stay with us while in Jacksonville. We would like to apologize for the issues you experienced, and based on the timestamp of the date of your stay being April 2014, we hope that some of the changes we have made in the hotel... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

I'm not sure I've ever had such and enjoyable and helpful check in experience as we did when checking in here. We stayed here with a group of friends in two rooms prior to flying out of JAX for a week-long trip. Rhonda and Bill were extremely friendly, treating my friends and I like old friends. The park and stay... More 

Was this review helpful? Yes 1
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Craig W, Thank you for the wonderful comments regarding your stay here at the Residence Inn. I have forward your comments to the employees and we are very happy that you enjoyed your stay here with us!! More 

Chestertown, Maryland
1 review
5 of 5 stars Reviewed February 6, 2015

We arrived very tired after a 17 hour trip from Maryland. We were welcomed by Teresa Russell, who could not have been more welcoming or helpful. Seeing how tired we were, she upgraded our room, got us a menu for an excellent takeout restaurant and even came down to our room to help start the gas fireplace. In the morning,... More 

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Chris and Dee, Thank you for the wonderful comments about our hotel and staff. We have passed along the great comments to Teresa and Pearl, and are recognizing them for their efforts. We appreciate you staying with us and hope to have you with us in the future. Thank you. Brad Whitaker General Manager More 

Clinton, Iowa
Top Contributor
55 reviews 55 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 15, 2015

We stayed here on a recent trip for a football bowl game. It was about 10 miles for the Jacksonville Landing but it was not a difficult drive. The weather was a bit dicey - not the hotel's fault. Everyone we spoke to with the hotel was gracious and pleasant. You had a real sense they cared. The elevator was... More 

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear iahmb, Thank you for choosing to stay with us, and for reviewing our property. I am very pleased that the entire staff, as well as Pearl, were so helpful during your stay. We will ensure they are all made aware of your wnderful comments. I would also like to apologize for your room issues. We will look into these... More 

Georgia, United States
2 reviews
5 of 5 stars Reviewed January 1, 2015

We had a great stay in this hotel. It is close to everything. Ruby Tuesday is next door and there is a Long Horns next to that. The breakfast was great every morning. And, at times a hot dinner was provided! Our favorite staff members were: Ms. Teresa (made us smile), Ms. Pearl (breakfast; such a wonderful lady), Ms. Sarah... More 

Was this review helpful? Yes
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Kimberly G., Thank you for staying with us while in Jacksonville! We truly appreciate it. That is great feedback about Teresa, Rhonda, Pearl, and Sarah... We made them all aware of your praise and celebrated their efforts. We look forward to having you stay with us again!!! Brad Whitaker General Manager More 

Columbus, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2014

Stayed at this hotel the day before a Thanksgiving cruise. Staff was exceptionally professional and courteous. Rooms were very nice, Having the 2 tvs was great. Nice location near a lot of shopping choices and restaurants. Continental breakfast was very fulfilling. Look forward to staying there again.

Was this review helpful? Yes 1
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