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Residence Inn Jacksonville Airport

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1310 Airport Road, Jacksonville, FL 32218
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Residence Inn Jacksonville Airport
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Residence Inn Jacksonville Airport
Residence Inn Jacksonville Airport
Residence Inn Jacksonville Airport
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94 Reviews from our TripAdvisor Community

Traveler rating
    35
    33
    13
    10
    3
See reviews for
32
19
6
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (94)
  • Mar-May only
    (30)
  • Jun-Aug only
    (26)
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    (20)
  • Dec-Feb only
    (18)
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Fort Lauderdale, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I'm familiar with the comforts Residence Inn provides so these were standard accommodations but the staff made my stay more enjoyable. I was upgraded on my room due to my status which was appreciated along with being able to check in early. Each time I passed the front desk I was greeted with a smile. The breakfast staff was very... More 

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VA
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I wanted to make sure to give a very positive review for our one night stay at this hotel. We had traveled for 12 hours plus with the trailer and two big dogs. Teresa at the front desk was very friendly and helpful. She upgraded us to a two bedroom two bath room which gave us plenty of space for... More 

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Silver Springs, Florida
Level Contributor
170 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Some friends contacted us that they were coming into Jacksonville for a long weekend, so we decided to meet them there to catch up on things. We booked a two-bedroom Residence Inn suite for the weekend. Unfortunately, the pool at the hotel had decided to require maintenance, so that put a little crimp in our friends experience. She swims every... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here while in florida the hotel was great and the staff were friendly. I would class this hotel as a home away from home. Miss Theresa on the front desk was always really helpful, my family would highly recommend this hotel to anyone visiting the area.

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Very friendly staff,good choice for breakfast. Nice on Monday Tuesday and Wenesdays the social time good time for a cold beer or glass of wine to Relax and unwind from a days work or travel. Rooms nice and spacious plenty of room to stretch out

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Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015 via mobile

Over the top customer service. Rhonda at the front desk was amazing. She is the employee you want representing your brand. I will recommend this location to my family and friends!! Keep up the great work.

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Atlantic Beach, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 26, 2015

My wife and I had friends and family visiting from out of town during Memorial Weekend and I decided to provide lodgings for all of us at this hotel. We rented several rooms, including one that is specialy designed for a disabled person (a wheelchair-bound great aunt was also visiting). Our experience was, to put in a nutshell, marvelous! The... More 

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 5, 2015

I stay at a lot of Marriott properties, had a lot of Rewards points built up, so used them to stay at the Residence Inn. Fast check in, excellent room location (3rd floor by stairs) and very quiet place. Room was nice and big too. Huge thanks to Teresa, the front desk lady for the amazing help and wonderful service... More 

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Greenville, South Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 15, 2015

Currently staying at the hotel and have found the following: No complaints on quality of sleep. The doors close quietly which is a rarity these days. I've been in many hotels where the doors closing are equivalent to mortar strikes, Hotel advertises that "all public areas are no-smoking". Untrue.. Probably 80% of the time I have looked out and seen... More 

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Brad W, Manager at Residence Inn Jacksonville Airport, responded to this review

Thank you for your feed back regarding your stay with us. We are sorry that you had a couple of bad experiences. We are looking into the smoking policy for Marriott's so that we can try to make it comfortable for all of guest to enjoy their stay. We are also addressing the issue with running out of things at... More 

Hollywood, Florida
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed March 22, 2015

When we checked in we asked for a two bedroom on the first floor. The one we got was horrible. One of the bathrooms smelled like a sewer backup. There was literally a dryed poop on one of the nightstands. Everything was dirty, kitchen floor was sticky. I cleaned off the nightstand and told my wife that maybe we could... More 

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear JackoFL, Thank you for posting your review based on your stay with us and choosing to stay with us while in Jacksonville. We would like to apologize for the issues you experienced, and based on the timestamp of the date of your stay being April 2014, we hope that some of the changes we have made in the hotel... More 

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