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All 130 Jacksonville hotels

Residence Inn Jacksonville Airport

3.0 of 5 Hotel   |   1310 Airport Road, Jacksonville, FL 32218
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Ranked #66 of 130 Hotels in Jacksonville
A recent review
4 of 5 stars reviewed 1 week ago
Jessica M
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75 reviews from our community

Traveler rating
    23
    30
    11
    8
    3
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26
16
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Top Contributor
59 reviews 59 reviews
18 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

I hope you meet Teresa at the front desk. She must have taught customer service classes. Pearl was in charge of breakfast. My 87 year old mother can be picky about food. No oatmeal, no problem, Pearl cooked some just for her, Dining area too crowded, no problem. Pearl fixed her a tray and insisted on carrying it to our... More

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Ocean Isle Beach, North Carolina
Top Contributor
68 reviews 68 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visited there twice on route to and from Singer Island, FL. Close by to Rt 95 and near a good selection of restaurants. This facility seemed very busy but well kept but the outdoor pool a bit small. Their staff was very friendly and helpful. Their morning breakfast offered a good selection food and was well attended.

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Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After reading some of the negative reviews on this site I almost canceled my reservation. I am surely glad that I did not. The rooms are tastefully decorated, clean and spacious. The pool area and the whirlpool spa were clean and excellent. I had a great experience staying in the two bedroom suite with my family. I would highly recommend... More

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Pooler, Georgia
Top Contributor
60 reviews 60 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel with good sized rooms. Staff was great and it is walking distance to a few restaurants and bars. Just minutes from the airport. It is a little pricey but worth the money. Will stay here again.

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Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed August 12, 2014

We recently stayed at this hotel and it was awesome! We were in town to visit family and the staff at the Residence Inn treated us like we were part of their family. Teresa was great very helpful and super friendly. The hotel was really clean and has so many amenities with an outdoor fire pit and grill along with... More

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 8, 2014

Despite some reviews on this site I found it clean and comfortable with friendly and efficient staff. The pool was clean, but unfortunately the whirlpool was not working at the time of our stay. My granddaughter is a Proton patient and we were both grateful for the relaxed atmosphere!

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Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

The airport Residence Inn, in Jacksonville Fl was selected as the host hotel for our family reunion July 24-27, 2014. The all staff at thistle was Excellent even there was an issue they provided assistance with a smile and ensured the issue was taken care of. Special thang you to Teresa, the breakfast staff and managers. Our family had an... More

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São Paulo
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 21, 2014

I had a terrible experience in this hotel. In July 7th, I left the hotel early in the morning and returned at 7pm. When I entered the room I realized that one of my luggage was cut and some belongs were stolen! I went to the front desk, called the police and reported what happened. I left the hotel at... More

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear ElcioI, Please know that myself and my staff sincerely regret that you had this experience at our hotel. At the time this happened we contacted the police, reported this to our insurance carrier (who you have spoken to) and have been cooperating with those investigations. Forgive me as I was under the understanding that this had been resolved and... More

Salisbury, Maryland USA
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 6, 2014

I did not realize that all Residence Inns accepted pets. The cost was rather steep, but that's okay if they really did do an additional $85 worth of cleaning. I would hope that they have a block or rooms reserved strictly for pets. They did put us in a room right by a stairwell that led to a pet walking... More

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Karenkinm, Thank you for choosing to stay with us and review our hotel. We are very pleased that the staff was helpful and was able to get you some breakfast itmes before you left. We are pet friendly, as are all Residence Inn properties. We have ensured that the issue in the hallway was resolved. Thank you again. Sincerely,... More

Flint, Michigan
1 review
1 of 5 stars Reviewed July 2, 2014

Don't write a post it want get posted . If you telling about a something that happened . Trip advisor must be friends with the hotel Darell I wrote about he horrible service the breakfast lady picking her nose not washing her hands food being molded

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear jwanda, Thank you for choosing to stay with us. I am sorry you had difficulties with posting your comments on Trip Advisor. I am disturbed by your post and please know we take proper food safety and food handling very seriously, and train and inspect for the best results. We are investigating and consistanly working to provide impecable and... More

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Additional Information about Residence Inn Jacksonville Airport

Address: 1310 Airport Road, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Jacksonville Airport 3*
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Also Known As:
Residence Inn Jacksonville Airport Hotel Jacksonville
Jacksonville Residence Inn

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