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Residence Inn Jacksonville Airport

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1310 Airport Road, Jacksonville, FL 32218
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Residence Inn Jacksonville Airport
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Residence Inn Jacksonville Airport
Residence Inn Jacksonville Airport
Residence Inn Jacksonville Airport
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85 reviews from our community

Traveler rating
    29
    31
    12
    10
    3
See reviews for
30
19
5
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hollywood, Florida
Contributor
11 reviews 11 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

When we checked in we asked for a two bedroom on the first floor. The one we got was horrible. One of the bathrooms smelled like a sewer backup. There was literally a dryed poop on one of the nightstands. Everything was dirty, kitchen floor was sticky. I cleaned off the nightstand and told my wife that maybe we could... More 

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear JackoFL, Thank you for posting your review based on your stay with us and choosing to stay with us while in Jacksonville. We would like to apologize for the issues you experienced, and based on the timestamp of the date of your stay being April 2014, we hope that some of the changes we have made in the hotel... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I'm not sure I've ever had such and enjoyable and helpful check in experience as we did when checking in here. We stayed here with a group of friends in two rooms prior to flying out of JAX for a week-long trip. Rhonda and Bill were extremely friendly, treating my friends and I like old friends. The park and stay... More 

Was this review helpful? Yes 1
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Craig W, Thank you for the wonderful comments regarding your stay here at the Residence Inn. I have forward your comments to the employees and we are very happy that you enjoyed your stay here with us!! More 

Chestertown, Maryland
1 review
5 of 5 stars Reviewed February 6, 2015

We arrived very tired after a 17 hour trip from Maryland. We were welcomed by Teresa Russell, who could not have been more welcoming or helpful. Seeing how tired we were, she upgraded our room, got us a menu for an excellent takeout restaurant and even came down to our room to help start the gas fireplace. In the morning,... More 

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Chris and Dee, Thank you for the wonderful comments about our hotel and staff. We have passed along the great comments to Teresa and Pearl, and are recognizing them for their efforts. We appreciate you staying with us and hope to have you with us in the future. Thank you. Brad Whitaker General Manager More 

Clinton, Iowa
Top Contributor
55 reviews 55 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 15, 2015

We stayed here on a recent trip for a football bowl game. It was about 10 miles for the Jacksonville Landing but it was not a difficult drive. The weather was a bit dicey - not the hotel's fault. Everyone we spoke to with the hotel was gracious and pleasant. You had a real sense they cared. The elevator was... More 

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear iahmb, Thank you for choosing to stay with us, and for reviewing our property. I am very pleased that the entire staff, as well as Pearl, were so helpful during your stay. We will ensure they are all made aware of your wnderful comments. I would also like to apologize for your room issues. We will look into these... More 

Georgia, United States
2 reviews
5 of 5 stars Reviewed January 1, 2015

We had a great stay in this hotel. It is close to everything. Ruby Tuesday is next door and there is a Long Horns next to that. The breakfast was great every morning. And, at times a hot dinner was provided! Our favorite staff members were: Ms. Teresa (made us smile), Ms. Pearl (breakfast; such a wonderful lady), Ms. Sarah... More 

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Kimberly G., Thank you for staying with us while in Jacksonville! We truly appreciate it. That is great feedback about Teresa, Rhonda, Pearl, and Sarah... We made them all aware of your praise and celebrated their efforts. We look forward to having you stay with us again!!! Brad Whitaker General Manager More 

Columbus, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2014

Stayed at this hotel the day before a Thanksgiving cruise. Staff was exceptionally professional and courteous. Rooms were very nice, Having the 2 tvs was great. Nice location near a lot of shopping choices and restaurants. Continental breakfast was very fulfilling. Look forward to staying there again.

Was this review helpful? Yes 1
Douglasville, Georgia, USA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 3, 2014

I stayed here Nov 30th for the Giants-Jags game. This hotel is not good at all. I don't have anything against pets and have stayed at pet friendly hotels before but this was horrible. I could smell that pets had been in the room (other hotels I couldn't). I had to request disinfectant spray to get rid of the foul... More 

Was this review helpful? Yes 1
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear mosbym, I would like to apologize that the pet friendly nature of our hotel was a negative impact for your stay. We have reviewed the housekeeping products used to help reclaim rooms after pet stays. Again we apologize, and hope we see you again in the future if in Jacksonville again. Sincerely, Brad Whitaker General Manager More 

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed November 17, 2014

I always try and stay at a chain of Marriott, So I do know the standards and expect a high level of service when I am here. The Staff here at the Residence Inn Jacksonville go above and beyond for your every need. Teresa, is by far the most entertaining and knowledgable front desk clerk I have had the pleasure... More 

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Hornell, New York
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 9, 2014

We stayed at this hotel prior to flying out for a vacation in St. Thomas..... It was the day that hurricane Gonzolo was hitting the islands of St. Thomas and puerto rico. We thought we may not be able to fly out the next day because of the storm. The staff at his hotel could not have been more wonderful.... More 

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Florida
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed October 17, 2014

The hotel is very homey and the staff is really nice. Room: We had room 301 which is a king suite room, it was all the way at the end of the hall but right next to the stairs. The room was very clean, not a fingerprint on the fridge (stainless). Only one comment, the couch looked really worn but... More 

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