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All 131 Jacksonville hotels

Residence Inn Jacksonville Airport

3.0 of 5 Hotel   |   1310 Airport Road, Jacksonville, FL 32218
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Ranked #72 of 131 hotels in Jacksonville
A recent review
5 of 5 stars reviewed 2 days ago
Crazykanoiy
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73 people have reviewed this hotel

Traveler rating
    23
    28
    11
    8
    3
See reviews for
25
16
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After reading some of the negative reviews on this site I almost canceled my reservation. I am surely glad that I did not. The rooms are tastefully decorated, clean and spacious. The pool area and the whirlpool spa were clean and excellent. I had a great experience staying in the two bedroom suite with my family. I would highly recommend... More

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Pooler, Georgia
Top Contributor
51 reviews 51 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel with good sized rooms. Staff was great and it is walking distance to a few restaurants and bars. Just minutes from the airport. It is a little pricey but worth the money. Will stay here again.

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Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

We recently stayed at this hotel and it was awesome! We were in town to visit family and the staff at the Residence Inn treated us like we were part of their family. Teresa was great very helpful and super friendly. The hotel was really clean and has so many amenities with an outdoor fire pit and grill along with... More

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Despite some reviews on this site I found it clean and comfortable with friendly and efficient staff. The pool was clean, but unfortunately the whirlpool was not working at the time of our stay. My granddaughter is a Proton patient and we were both grateful for the relaxed atmosphere!

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Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The airport Residence Inn, in Jacksonville Fl was selected as the host hotel for our family reunion July 24-27, 2014. The all staff at thistle was Excellent even there was an issue they provided assistance with a smile and ensured the issue was taken care of. Special thang you to Teresa, the breakfast staff and managers. Our family had an... More

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São Paulo
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 21, 2014

I had a terrible experience in this hotel. In July 7th, I left the hotel early in the morning and returned at 7pm. When I entered the room I realized that one of my luggage was cut and some belongs were stolen! I went to the front desk, called the police and reported what happened. I left the hotel at... More

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear ElcioI, Please know that myself and my staff sincerely regret that you had this experience at our hotel. At the time this happened we contacted the police, reported this to our insurance carrier (who you have spoken to) and have been cooperating with those investigations. Forgive me as I was under the understanding that this had been resolved and... More

Salisbury, Maryland USA
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 6, 2014

I did not realize that all Residence Inns accepted pets. The cost was rather steep, but that's okay if they really did do an additional $85 worth of cleaning. I would hope that they have a block or rooms reserved strictly for pets. They did put us in a room right by a stairwell that led to a pet walking... More

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Karenkinm, Thank you for choosing to stay with us and review our hotel. We are very pleased that the staff was helpful and was able to get you some breakfast itmes before you left. We are pet friendly, as are all Residence Inn properties. We have ensured that the issue in the hallway was resolved. Thank you again. Sincerely,... More

Flint, Michigan
1 review
1 of 5 stars Reviewed July 2, 2014

Don't write a post it want get posted . If you telling about a something that happened . Trip advisor must be friends with the hotel Darell I wrote about he horrible service the breakfast lady picking her nose not washing her hands food being molded

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Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear jwanda, Thank you for choosing to stay with us. I am sorry you had difficulties with posting your comments on Trip Advisor. I am disturbed by your post and please know we take proper food safety and food handling very seriously, and train and inspect for the best results. We are investigating and consistanly working to provide impecable and... More

Springfield, Tennessee
Senior Contributor
26 reviews 26 reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed May 30, 2014

This hotel is not clean, has a foul smell 90% of the time and the front desk service is lacking in training. They are confused about the computers and lack knowledge that is basic for the typical hotel server. I always stay at hilton garden inn and this reminds me why

Was this review helpful? Yes 1
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear 391nicoles , Thank you for taking the time to review our hotel and for staying with us. We apologize that there were issues that you encountered with the Front Desk team, and we are continuously training our staff to improve our guests' experience with their stays. Though we appreciate you loyalty to another hotel, we would love the opportunity... More

GA
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 28, 2014

I stay at Marriott products all the time and this one has the nicest staff! They really helped me out during a holiday jam when I booked so late. Of all the Marriott products along this airport stretch, this one is the best. They may have renovated the Courtyards, but the rooms are still dated. This Residence Inn is very... More

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Additional Information about Residence Inn Jacksonville Airport

Address: 1310 Airport Road, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Jacksonville Airport 3*
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Also Known As:
Residence Inn Jacksonville Airport Hotel Jacksonville
Jacksonville Residence Inn

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
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78

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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