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Jacksonville Plaza Hotel & Suites

Certificate of Excellence
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14585 Duval Rd, Jacksonville, FL 32218
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Best prices for: 1 room 1 guest
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Jacksonville Plaza Hotel & Suites
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Jacksonville Plaza Hotel & Suites
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384 reviews from our community

Traveler rating
    154
    131
    66
    19
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Jacksonville Plaza Hotel & Suites
See the most recent reviews
Fredericksburg, Virginia
Contributor
20 reviews 20 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 14, 2014

Stayed at the Jacksonville Hotel and Suites recently prior to a cruise. Booked the "Stay and Cruise" package. Hotel is closer to a 2.5 star than a 3 star hotel located near the airport just off Interstate 95. It is easy to get to, particularly for those coming from the North on Interstate 95. Lobby is small, breakfast area is... More 

Was this review helpful? Yes 1
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

The hotel category is 2.5 star, limited service property that was recently renovated and very well kept. We are proud to provide clean and comfortable rooms at a very reasonable rates. On this particular cruise day when this reviewer stayed, we had a total of 109 cruisers that signed up on our Save and Sail Package. "So why bother scheduling... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2014

This was our 2nd year to stay pre/post cruise. Nice clean rooms, great location. Friendly, helpful staff. We took advantage of the shuttle and extended parking as well. Now planning for our January 2015 trip!

Was this review helpful? Yes 1
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for your time posting this review. We are happy to hear that you had a pleasant stay and took advantage of our Save and Sail program. You are one of our happy return guests. It was such a pleasure to be part of your vacation! We look forward to see you on your next cruise! More 

Laurinburg, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2014

Thanks to all the staff I came in contact with while staying at the Plaza. Just wonderful service. This was the first time making reservations at this hotel. From the 1st contact by phone and until the time we checked out, the service was great. The staff is very patient....and just not during the slow time. I saw them handle... More 

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

We are delighted to hear that we have accomplished our goal during your stay. Our staff are well trained in providing warm hospitality and your kind words about our team members are very much appreciated. We have the best value in town and providing parking and shuttle service to and from the cruiseport. Thank you for choosing the Jacksonville Plaza... More 

Georgia, USA
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 11, 2014 via mobile

There are two Jacksonville Crown Plaza Hotels. This is not them. Give your taxi driver the street address. In a good way, the hotel is recessed into some trees and a bonus small pond. The Stay and Sail program is very good. Weather delayed my ship, and the hotel called me and automatically extended my room stay so I could... More 

Was this review helpful? Yes 1
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

We are glad to hear that you had a very plesant stay with us and was able to take advantage of our Sail Package. It was unfortunate that your ship was delayed due to the weather. We strive hard to do the best that we could do to make everyone comfortable while waiting to be shuttled to the cruiseport and... More 

Menlo, Georgia, United States
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed January 7, 2014

We were booked on a cruise out of Jacksonville and needed a place to spend the night before sailing. After reading reviews we choose this place...we were not disappointed. Clean rooms, very nice staff, and not noisy at all. Another added feature to this hotel is that you can register for their "Sail & Park" package and leave your car... More 

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for a very nice review! You are one of our many cruisers that were very pleased with the Cruise Package that we offer. We have the best value in town. Roundtrip transportation to the port, up to 14 days of free parking and one night stay are included in this package. Hotel amenities include wif-fi through out the... More 

Flowery Branch, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 2, 2014

Hotel is on a good property. Easy check in and clerk was pleasant. Parking was tight, bowl game that day in Jacksonville so hotel was full. Very convenient to airport. Lots of restaurants close by. The room was very clean, no odors except for the hallway, smelled like someone was smoking in hallway. Bathroom very clean and everything worked except... More 

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Your feedback is very important to us. It was good to hear that we have accomplished our goal during your stay. We take pride in providing clean and comfortable accommodation at a very reasonable cost. We are conveniently located by 2 miles from the airport and 1 mile from Rivercity Market Place that has over 20 resturants and shops. Thank... More 

Vienna, Virginia
Top Contributor
55 reviews 55 reviews
37 hotel reviews
177 helpful votes 177 helpful votes
4 of 5 stars Reviewed December 28, 2013

My husband and I were in Jacksonville for one night before a cruise. Our flight arrived early and we ate an early lunch upon arrival. After lunch we called the hotel to see if we could check in early and they said our room was ready. We were able to check in at 12:30pm. The room itself was small, but... More 

Was this review helpful? Yes 1
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank your for your feedback. It was a pleasure to hear that you were satisfied with the service that we provided. We try our best to accommodate everyone's request and glad to hear that you were able to take advantage of our Cruise Package that includes roundtrip transportation to and from the port, parking for up to 14 days, and... More 

Birmingham, Alabama
1 review
5 of 5 stars Reviewed December 27, 2013

Our room exceeded my expectations. For the low price we paid, we found the room to be clean, comfortable, and up-to-date. I don't remember ever having stayed in a hotel with a bed that was actually comfortable, but I slept very well.

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

It was a pleasure to hear that we have exceeded your expectations. Our goal is to provide clean, comfortable accommodations at a very reasonable price. Our rooms were renovated recently and are equipped with a microwave, refrigerator, coffeemaker and 32" flat screen TV. We are glad that you were able to take advantage of of cruise package. We look forward... More 

Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 26, 2013

For one night, it was ok. The room was tiny. About 2 feet of room on each side of the bed. It was clean though and the staff was friendly. The bed was comfortable. Breakfast offerings were cold cereal, toast, bagels, muffins and oatmeal. The walls are thin. We could hear (and understand) the man talking next door. The decorator... More 

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for writing to us. The color of the hallway was picked by a professional interior designer. It makes the hallway brighter and gives out a cheery atmosphere compared to a boring old beige color. As the saying says, beauty is in the eye of the beholder. I'm sorry to hear that the color didn't agree with your taste.... More 

Hickory, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 26, 2013

The check-in was smooth and the room was very clean. The bed was clean and comfortable. Front desk staff was friendly and helpful. They did a great job keeping us updated due to the cruise ship being fogged out. I would definitely stay here again if I was traveling to Jacksonville.

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

We are glad that you were able to take advantage of our Cruise Package. This package includes up to 14 days of parking, 2 roundtrip transportation to the port and one night stay. It was unfortunate that your ship was delayed that day. We appreciate your compliments about our staff. We strive to provide excellent customer service and your satisfaction... More 

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