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Jacksonville Plaza Hotel & Suites

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14585 Duval Rd, Jacksonville, FL 32218
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Best prices for: 1 room 1 guest
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Jacksonville Plaza Hotel & Suites
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Jacksonville Plaza Hotel & Suites
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385 reviews from our community

Traveler rating
    155
    131
    66
    19
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Jacksonville Plaza Hotel & Suites
See the most recent reviews
Saint Paul, Minnesota
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Mariz & Ayra were fantastic, and made me feel like I was a special guest. I made my flight on time, and they're storing my bike for me until I return in a few days. I look forward to seeing them on my return trip. Reasonable price, too.

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for taking the time to post your feedback and for your loyalty. We are glad to see that you enjoyed your stay with us and that the staff took great care of you. Our Front Desk agents are our best assets, and they truly enjoy creating a friendly environment for all of our guests. I will share your... More 

Oklahoma City, Oklahoma
Top Contributor
192 reviews 192 reviews
39 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 4 weeks ago

.....but no more than that. Our door didn't reach the floor so a lot of light from the hall came in. Every time someone opened their door our would adjust and sound like someone was trying to come in, lol. The location is great and the girl at the front counter was very nice. Not a bad stay but not... More 

Was this review helpful? Yes 1
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

We 'd like to thank you for taking the time to submit a review! Although our rooms were not design for extended stays we do have the rooms set up for more than one night offering Microwave/fridge, hair dyer in all the rooms, plus continental breakfast . But we do appreciate your feedback in that it helps us become aware... More 

Tallahassee Florida
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I chose this hotel because I have stayed here before. I like the proximity to the Jacksonville International Airport, and can stay one night and leave my car here for the duration of my trip. (This was a trip to New York City) A friend and I shared a double room--clean, plenty of space; also a continental breakfast--coffee, pastries, cereal,... More 

Was this review helpful? Yes 1
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear TallyLassie59, Thank you for your excellent review on TripAdvisor!!! We appreciate your positive feedback regarding your most recent stay with us. We had a pleasure serving you during your stay and look forward to seeing you very soon. Thanks once again for your business and please know we value your comments and appreciate the feedback. More 

New Jersey
1 review
4 of 5 stars Reviewed 5 weeks ago

jacksonville Plasa Hotel conveniet in the airport and its great in price , and very helpful and friendly stap ..Amber,Ayra, Marriz. the check in and chek out is very good i like the wifi in the room i will stay agen if i<m in the area ... thank you

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Larry, Thank you for your positive review, this is much appreciated. We are happy we could accommodate you. Our staff strives to serve excellence in guest service and we are happy to have exceeded your expectations. Thank you once again and we look forward to seeing you soon! More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

When we check in mariz help us and give the information we need we are from belgium and we don't know anything here in Jacksonville the room is clean and comptable and the breakfast is good, ayra also is very friendly and helpful it was a nice stay from mr. And ms. Baptist.

Was this review helpful? Yes 2
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Mr. and Ms. Baptist It was very nice to hear that you enjoyed your most recent stay with us. We are happy to hear that we were able to provide you with all the amenities in your room that made for a comfortable stay and that our staff was most helpful. Thank you for your feedback and please know... More 

Jacksonville, Florida
1 review
4 of 5 stars Reviewed March 30, 2015

Make sure you ask for Amber, she will take care of all of your needs. Went out of her way to make sure that my stay was comfortable and I had the things that I needed for a long stay in Jacksonville. The WI-FI was free and usually pretty fast and reliable, and they also have a computer downstairs to... More 

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for taking the time to submit your review, we are very pleased to hear that one of our employees have been most helpful to you. Our staff works hard to provide the best customer service and it is nice to see that it is recognized. We thank you again and look forward to welcoming you as our guest... More 

Saudi Arabia
1 review
5 of 5 stars Reviewed March 29, 2015

The staff ayra and mariz was very helpful. The check-in and check-out processes were very efficient. The hotel was very clean and bright. The room we stayed in exceeded expectations. It was furnished nicely and was very clean. I would definitely stay here again. we stay at room 327 and 303.

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

We are very pleased to hear that our staff has been most helpful to you, they do work hard to provide excellent customer service and it is great to hear that it is appreciated! Thank you for your review and we look forward to seeing you again here at the Jacksonville Plaza Hotel!! More 

Elmira, NY, United States
Contributor
14 reviews 14 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 28, 2015

Jacksonville Plaza is real convenient and a real bargain for the "average" American. The room was clean- nothing elaborate but the price was certainly fair - the front desk people very accommodating ---all-in-all you certainly get what you pay for and that is being honest...YES it is worth it...again, not the Taj Majal but really-really worth staying at if a... More 

Was this review helpful? Yes 2
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for taking time to submit your review, we are pleased to hear your stay was satisfactory. Our main objective is to provide a nice clean room, with amenities that you may not find at other economically priced hotels such as Free Shuttle to and from the Airport, Free wi-fi, microwave/fridge,Hair blow-dryer, business center, continental breakfast, and gym. Again... More 

Ormond Beach
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 27, 2015

Budget hotel, good if you are looking just for basics. I stayed in a handicapped room on the first floor. Large bathroom, but small sink and absolutely no counter space, had to put toothbrush on side of sink, on a piece of paper, of course. Only toiletries are shampoo and conditioner. No lotion, shower cap, etc. Room was clean and... More 

Was this review helpful? Yes 1
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

We'd like to thank you for submitting a review and are glad to hear that we achieved our goal in providing a clean comfortable accommodation. The handicap rooms are a different from our regular rooms which do provide counter space so hopefully in the future you will be able to stay in one of our regular rooms. Again thank you... More 

Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 26, 2015

The only con to this place is the name being misleading. It been recently renovated, though it looks like an in house job, not contracted. Good news is the airport is 5 minutes away. Also the wifi is free and reliable, rooms are clean, bed is comfy. A bit overpriced if you ask me but the proximity to local restaurants,... More 

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for your feedback, although we are definitely not a "Motel" our goal is to offer a clean and comfortable accommodation that is conveniently located close to the Airport. Our prices are reasonable depending on Occupancy, most weekends we are priced higher because we sell out every weekend. But $60 dollar average for a Non-smoking Queen bed is not... More 

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