We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jacksonville Plaza Hotel & Suites

Certificate of Excellence
Hotel website
Hotel packages
14585 Duval Rd, Jacksonville, FL 32218
Special Rate
Additional 10% off
Book on
TripAdvisor
Trusted partner. We work directly with HotelsClick to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Jacksonville Plaza Hotel & Suites
Professional photos View all
Browse nearby
Jacksonville Plaza Hotel & Suites
Add Photo

404 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    160
    138
    70
    20
    16
See reviews for
97
130
66
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (404)
  • Mar-May only
    (128)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (101)
  • Dec-Feb only
    (91)
All months
Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed today NEW

We had a great stay. The rooms are clean, cool and beds are very comfortable. Convenient for travel specially if you're going to The Beach. Room service is good. Also, the restrooms are clean. The staff are great as well! Will definitely go back and stay here.

Was this review helpful? Yes
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 days ago NEW

We arrived from Curaçao on 26th of June to go to Atlanta. We booked this hotel for a one night stay to drive to Atlanta the next day. After a long 5½ hour drive from Miami International airport we arrived exhausted to the hotel. We did make reservations through Hotwire. 2 double rooms. We are the six of us. We... More 

Was this review helpful? Yes
Largo, Florida
Level Contributor
12 reviews
3 of 5 stars Reviewed 5 days ago NEW

We stayed here one night, the bed was VERY umcomfortable and somewhat itchy. It was really hot in the room when we first walked on which made the room have a weird smell to it. The TV was nice though....

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago via mobile

The location is very convenient to the airport,highway,shopping,and entertainment. Tons of places to eat right at the door. The price was right.I felt safe and secure. Check in was a breeze. The staff was friendly and helpful. The room was clean and comfortable. I slept like a log,good bed and pillows.I will definitely stay again!

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Toni M, We'd like to thank you truly for such nice comments regarding your stay with us, we are very pleased to hear that we met your expectations and got a good night's rest. We look forward to accommodating you again in the future! Safe travels and thank you again. More 

Rock Hill, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here the night before our cruise. It was very clean and everyone was nice. It was conveniently located to the interstate and only 15 minutes from the cruise terminal. We enjoyed feeding the fish and turtles in the pond on the property as well. We originally purchased the cruise package with our room but we... More 

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear TiaRHSC, We are very pleased to hear that you had an excellent stay with us here at Jacksonville plaza hotel! It is also great to hear that you took advantage of our sail n save package as this makes it very convenient for cruisers. We thank you for taking the time to submit your review and look forward to... More 

Fredericton, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is close by WalMart and the bus stop to go to downtown. Restaurant and shops are nearby too at the RiverCity Market Place. The Hotel: It had all the amenities I wanted in a hotel: bathtub, Wifi, Internet, Fridge and Microwave and a big plus are the shuttle to and from the hotel and the breakfast.

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Josie Q, We'd like to thank you for submitting your review, we are very pleased that you not only enjoyed your stay with us, but took advantage of our Hotel being conveniently located close to the RiverCity Market Place which as you said has quite a bit of restaurants,shops, and Walmart. Thank you also for uploading some pictures this... More 

Lisbon, Portugal
Level Contributor
74 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A friend and I decided to stay at this hotel on the way by car from Miami to Jacksonville, then to Georgia and back to Florida because of its convenient location, fair price and quiet setting. The property is situated 12 miles north from Jacksonville close to the airport off the I-95. It is also close the US-17, which we... More 

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear MariaCB, We really appreciate you taking the time to submit a very detailed review and pictures of our facility. This will help many potential guest in choosing to stay with us! We are glad that your stay was satisfying and we do look forward to accommodating you in the future, thank you and safe travels! More 

York, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After a 13 hour drive from PA to FL, we checked into the Jacksonville Plaza Hotel & Suites. The bedroom was clean and the beds were super comfortable, but the bathroom, on the other hand, was not so clean as I found hair on the wall and floor in numerous places. They were accomindating in providing a roll-a-way bed with... More 

Was this review helpful? Yes 2
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear MLW46, Our main goal is to provide our guests with a clean and comfortable accommodation and based off your review we see we have failed you, for that we truly apologize. We encourage our guest that whenever there are any issues with the room to please let us know before checking out so that way we can go fix... More 

Duluth, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Found this hotel because we were trying to find a bigger room for 4 adults and 2 small children. The outside of the hotel or inn was pretty, I am not sure of what style it was but definitely not ordinary. Reception was small but the staff was/were friendly. We needed a 1 night stay for an event and the... More 

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Jen W We really appreciate you taking the time to submit your review! We are happy to see that your stay with us here at the Jacksonville Plaza Hotel was pleasant one. We do apologize regarding the smoke alarm, this happens very rarely but again we do apologize. We hope that if ever in the Jacksonville Area you and... More 

Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After a late flight, I needed a place to stay before driving home. I wasn't looking for a pool, restaurant, or exercise facility. I just wanted to sleep. The room was small, but the bed was comfortable. And the cost of my overnight stay was excellent. My only criticism is that it needs a face lift. The wallpaper is lifting,... More 

Was this review helpful? Yes
Renee G, Guest Relations Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Dear Mamadea , Thank you for submitting your review and your feedback, this helps us to become aware of any improvements that may be needed. We do have free wifi that does have a password in order to log on, there is always someone at the front desk that would of been happy to have helped you. But again thank... More 

Questions? Get answers from hotel staff and past guests. Ask a question

65 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (50)
Viewed
Room/suite (13)
Viewed
Bathroom (6)
Viewed
Hotel & grounds (12)
Viewed
Dining (1)
Viewed
View from room (1)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Room/suite (8)
Viewed
Dining (2)
Viewed
Hotel & grounds (4)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay