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Jacksonville Plaza Hotel & Suites

2.0 of 5 14585 Duval Rd, Jacksonville, FL 32218
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Certificate of Excellence 2014
Jacksonville Plaza Hotel & Suites
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Jacksonville Plaza Hotel & Suites
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329 reviews from our community

Traveler rating
    133
    116
    50
    17
    13
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake City, South Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My Husband and I stay here on a regular basics. Our Corporate Office is based out of Jacksonville FL so for this reason we are here usually at least twice a month. Amber is always helping to meet our needs with whatever I ask. We have so many item to bring it, she always puts us in a ground floor... More 

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Hudson, Maine, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The price was well below the surrounding hotels. The building was a little old but after adjusting to that everything has been a positive experience. rooms have a modern TV and phone. The public computer is functional and there was no charge for printing. The service members here faxed multiple items free of charge and they were happy to help.... More 

Was this review helpful? Yes 1
New Britain, Connecticut
1 review
3 of 5 stars Reviewed 2 weeks ago

For the most part, I had a good stay at Jacksonville Plaza Hotel. I booked a queen bed room for 3 nights. I have heard others complain about the sizes of the rooms. They are small, but in my opinion, just right for me and all I really needed. If you just need a place to sleep and relax for... More 

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for your time writing to us. We are delighted to hear that you had a great stay. It is our goal to provide clean and comfortable accommodations at a very reasonable price. We strive hard each day to provide excellent service. We are glad that you were able to take advantage of our continental breakfast. All of our... More 

Chattanooga, Tennessee
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Walls are so thin you can hear entire conversations above, below, and beside you. And every step they make! Beds are comfortable. Room is clean. I just didn't get much sleep because of the noise. The couple above us were talking and walling around til 1 in the morning and then got up at 6:(

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

We are sorry to hear that you were not able to have a peaceful sleep while you were here. For future reference, you may request a quiter side, like a room on the top floor . Also, earplugs are available at the Front Desk if needed. On the other note, we are glad to hear that we were able to... More 

Tampa, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here the night before boarding a cruise at Jaxport. The room was small, but comfortable, and in really close proximity to River City mall, which has a bunch of shopping and dining options, as well as several places to gas up or grab drinks all within a stone's throw of the hotel. Throw in the... More 

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for your kind words about the hotel & staff. It was a pleasure to hear that you had a wonderful stay with us. We strive hard each day to provide clean and comfortable accommodations at a very reasonable price. Our staff are well trained in the hospitality industry providing excellent service. We have the best value in town,... More 

Gardendale, Alabama
Contributor
14 reviews 14 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there one night before a cruise. Room was small but was clean and had all I needed. Big shopping mall about a mile away and the the beach was about 30 min.. I didn't park there because I was late to sign up and wouldn't be picked up till 130. I live over 500 miles away and wanted my... More 

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

We are glad to hear that you had a pleasant stay with us. Unfortunately, we couldn't accommodate all guests at an earlier pick-up going to Jaxport but we will get you there if you booked the Cruise Package. We offer the best value in town, this package includes one night stay, 14 days of free parking and 2 roundtrip shuttle... More 

Wilmington, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Room was small with no extras but was clean and I felt safe. The desk clerks were friendly and helpful. Great hotel to save money without much sacrifice. We booked the cruise rate but because we were too late for the early shuttle we took a cab to port instead. The hotel adjusted our rate with no problems. If I... More 

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

Thank you for your time writing this review. It is our number one goal to provide clean and comfortable accommodations and we are glad to hear that this goal was accomplished during your stay. Thank you for choosing the Jacksonville Plaza Hotel & Suites! We look forward to your next stay! More 

Placida, Florida
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I needed a hotel for a week at the last minute. Found them on trip advisor and was very happy with price for a week. Was very happy with room. Room was clean!!! Beds were very comfortable and clean. Bathroom was nice and clean. Super fast check in.

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

We appreciate your time sharing your hotel experience on this website. You are one of our happy guests that found us on Tripadvisor. Thank you for your nice words about our hotel and I'm sure your review will help other travelers in making decision where to stay. Our goal is to provide clean and comfortable accommodations at a very reasonable... More 

Hampton, Virginia
Contributor
19 reviews 19 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Nice basic quiet just what we were looking for very nice staff quick in and out very clean comfy beds the only bad thing is very cheap breakfast cellophane bagels and muffins muffins nothing special not a deal breaker but some thing other travelers should be aware of.. We skipped it and went in search for something better everything else... More 

Was this review helpful? Yes
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

It was a pleasure to hear that we were able to meet your needs and expectations during your stay. We offer continental breakfast that includes individually wrapped bagels, muffins, assorted cereals, assorted oatmeal, toast, oranges, fruit juices, coffee and tea. If you are looking for hot breakfast, Denny's, Waffle House and Cracker Barrel are less than 1 mile away. Thank... More 

Moultrie, Georgia
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 14, 2014

I stayed here thinking that the shuttle to airport was free. I stayed in hotel November 6th for flight out on the 7th. When I checked in I asked when the shuttle ran and was told every hour on the hour and that I had to reserve it for 6 am the next morning. Shuttle came and me and two... More 

Was this review helpful? Yes 1
Leah K, General Manager at Jacksonville Plaza Hotel & Suites, responded to this review

After gathering all the information from the reviewer and from our contracted shuttle service, the description of the vehicle and the driver at the time the guest was picked up from the hotel didn't match the person who was on the schedule driving our shuttle service. The reviewer used a different shuttle service who was not contracted with the hotel.... More 

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Additional Information about Jacksonville Plaza Hotel & Suites

Address: 14585 Duval Rd, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Jacksonville Plaza Hotel & Suites 2*
Number of rooms: 100
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Also Known As:
Jacksonville Plaza Hotel And Suites
Jacksonville Plaza Hotel Jacksonville
Hotel Style:
#2 Best Value Hotel in Jacksonville
#25 Romantic Hotel in Jacksonville
#38 Family Hotel in Jacksonville
#42 Business Hotel in Jacksonville

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