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Hometown Inn & Suites

2.0 of 5
4940 Mustang Road, Jacksonville, FL 32216
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Hometown Inn & Suites
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Ranked #124 of 131 Hotels in Jacksonville
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57 reviews from our community

Traveler rating
    2
    4
    6
    13
    32
See reviews for
11
23
3
7
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (57)
  • Mar-May only
    (16)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (13)
All months
1 review
1 of 5 stars Reviewed 6 days ago NEW

When we pulled up to the hotel it was quite nice. When we walked inside the lobby was ok seems clean. when we got to the room however my first room there's a weed stem sitting in the chair of the desk. I went down to the front desk and change your room. when we got into that room it's... More 

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Hollywood, Florida
1 review
1 of 5 stars Reviewed 1 week ago

If I could give a 0 star rating I would. Upon arriving we were told that they overbooked and had no room for us. I understand this happens at hotels from time to time, however, no one helped us find another hotel for the night. Instead we got a "sucks to be you" attitude. Will never bother trying to return... More 

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Collingswood, New Jersey
2 reviews
4 of 5 stars Reviewed 1 week ago

Our stay with the Hometown Inn and Suites was very enjoyable. In the few months we stayed with you, the staff felt almost like family, and were always very helpful. We were very much at home, and the accommodations were very nice. Their advice was always sound, and if we have occasion to come to Jacksonville in the future, we... More 

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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Good staff, small clean room, but you hear the noises from the outside. No iron and board in the room, you have to the front desk and borrow the iron and a very small board and then return them. Breakfast is very simple and one morning there was not coffee available at 8:00 am.

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Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This place is scary with very old furnishings, poor WIFI and the continental breakfast was a joke with pre-packaged muffins and instant oatmeal. This hotel is smoker friendly with very nice landscaping and the price was good. However, the fridge was old and frozen over and, the microwave was at least 30 years old with dial controls. The hotel smelled... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 1, 2015

The hotel i had i was stank. people above me was making noise bumping all on the floor 2, 3 in the morning. The walls were dirty , the water was working for several hours, there was no iron , and NO good breakfast. The workers were rude and nasty. The hallways smelled like cigarettes and weed but its not... More 

Was this review helpful? Yes 1
Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 28, 2014

When I tried to check-in, there were thugs and prostitutes in the front desk area. I had to navigate my way past a them to even get to the front desk. The clerk could not find my reservation. Finally, I agreed to stay somewhere else and was grateful for it. I am originally from Chicago and I know when a... More 

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Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 8, 2014

The entire hotel and rooms are filthy and broken. There was a plastic bag taped over the smoke detector in our room. The rooms had so much dirt and grime that I was uncomfortable touching anything and putting my head on the pillows. There was urine in the stairwell! We asked for a manager to call us and have not... More 

Was this review helpful? Yes 2
Contributor
16 reviews 16 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 1, 2014

Looking at this former Microtel, its clean on the outside and is surrounded by other high end chains, but be very aware the rooms are totally another story. The room we stayed in was nasty..from floor to ceiling and all in between. Before we could lay in the bed my wife had to go get clean sheets and pillow cases... More 

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1 review
1 of 5 stars Reviewed October 29, 2014 via mobile

Booked this room with my boyfriend for a 2 day visit. The only good thing about this hotel is its a nice shopping area nearby. And it was very close to the highway and our venue. We checked in pretty late, around 2am. The outside was nice and we assumed we had scored. We were wrong. My room was musty... More 

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Hotel & grounds (3)
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