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Hometown Inn & Suites

4940 Mustang Road, Jacksonville, FL 32216
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65 Reviews from our TripAdvisor Community

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Traveler rating
    2
    4
    7
    14
    38
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (65)
  • Mar-May only
    (20)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (13)
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Macon, Georgia
1 review
1 of 5 stars Reviewed 1 week ago

You are drowned in the smell of cigarette smoke as soon as you enter the building. Our first room smelled as if a cat had sprayed the entire room. Our friends first room hadn't had clean sheets put on the bed from the last guest. The hall smelled of skunky marijuana. Our second room didn't smell as bad. But the... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

On 7/2015 my daughters and I spent the night there. Upon arrival the outside is much better than the inside. In the front lobby behind the desk where the young lady checked us in there were big dead roaches on the floor. We had to be moved to 3 different rooms before we were somewhat satisfied. Had it not been... More 

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed because they had a special rate, but I wouldn't return. The room was small and dirty. They didn't give us towels and I had to ask for them. There was a dead roach under the bed. The housekeeper wouldn't change the sheets unless we removed everything (my child's stuffed animals!) off the bed first. The breakfast was awful.... More 

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1 review
1 of 5 stars Reviewed June 4, 2015 via mobile

First let me say I travel a lot for my business. The customer service was non existent. The rooms are filthy, the carpet looks like it needed to be shampooed five years ago. The beds were disgusting and worn out. I was scared to walk on the floor without shoes. I had to go buy my own personal linens. The... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 26, 2015

We only picked this hotel because it was Memorial Day weekend and everywhere was sold out and we had no where else to go. We paid for a week and the lady at the front desk who is really nice told us that if we pay for a whole week we have to stay for the whole week because there... More 

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Apopka, Florida
Level Contributor
4 reviews
1 of 5 stars Reviewed May 18, 2015

first night we noticed problems with toilet and in the morning we let the front desk know. The answer was that there was no one on site at the time to look at the problem. They offered us a plunger which then could not be found. Later that night asked again and still no help or no plunger or a... More 

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1 review
1 of 5 stars Reviewed April 29, 2015 via mobile

This was the absolute worst hotel i have ever stayed it. I booked it for the awesome price per night but I regret that now. First of all, there are prostitutes, crack heads and drug dealers everywhere. I felt incredibly unsafe and im from a rough spot in Miami! As soon as you walk into the first set of doors... More 

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1 review
1 of 5 stars Reviewed April 12, 2015

When we pulled up to the hotel it was quite nice. When we walked inside the lobby was ok seems clean. when we got to the room however my first room there's a weed stem sitting in the chair of the desk. I went down to the front desk and change your room. when we got into that room it's... More 

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Hollywood, Florida
1 review
1 of 5 stars Reviewed April 10, 2015

If I could give a 0 star rating I would. Upon arriving we were told that they overbooked and had no room for us. I understand this happens at hotels from time to time, however, no one helped us find another hotel for the night. Instead we got a "sucks to be you" attitude. Will never bother trying to return... More 

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Collingswood, New Jersey
2 reviews
4 of 5 stars Reviewed April 10, 2015

Our stay with the Hometown Inn and Suites was very enjoyable. In the few months we stayed with you, the staff felt almost like family, and were always very helpful. We were very much at home, and the accommodations were very nice. Their advice was always sound, and if we have occasion to come to Jacksonville in the future, we... More 

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Hotel & grounds (3)
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