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Hometown Inn & Suites

4940 Mustang Road, Jacksonville, FL 32216
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Hometown Inn & Suites
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Ranked #123 of 131 Hotels in Jacksonville
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53 reviews from our community

Traveler rating
    2
    3
    6
    12
    30
See reviews for
8
23
3
6
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (53)
  • Mar-May only
    (12)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (13)
All months
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This place is scary with very old furnishings, poor WIFI and the continental breakfast was a joke with pre-packaged muffins and instant oatmeal. This hotel is smoker friendly with very nice landscaping and the price was good. However, the fridge was old and frozen over and, the microwave was at least 30 years old with dial controls. The hotel smelled... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The hotel i had i was stank. people above me was making noise bumping all on the floor 2, 3 in the morning. The walls were dirty , the water was working for several hours, there was no iron , and NO good breakfast. The workers were rude and nasty. The hallways smelled like cigarettes and weed but its not... More 

Was this review helpful? Yes 1
Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 28, 2014

When I tried to check-in, there were thugs and prostitutes in the front desk area. I had to navigate my way past a them to even get to the front desk. The clerk could not find my reservation. Finally, I agreed to stay somewhere else and was grateful for it. I am originally from Chicago and I know when a... More 

Was this review helpful? Yes 1
Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 8, 2014

The entire hotel and rooms are filthy and broken. There was a plastic bag taped over the smoke detector in our room. The rooms had so much dirt and grime that I was uncomfortable touching anything and putting my head on the pillows. There was urine in the stairwell! We asked for a manager to call us and have not... More 

Was this review helpful? Yes 2
Contributor
16 reviews 16 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 1, 2014

Looking at this former Microtel, its clean on the outside and is surrounded by other high end chains, but be very aware the rooms are totally another story. The room we stayed in was nasty..from floor to ceiling and all in between. Before we could lay in the bed my wife had to go get clean sheets and pillow cases... More 

Was this review helpful? Yes 3
1 review
1 of 5 stars Reviewed October 29, 2014 via mobile

Booked this room with my boyfriend for a 2 day visit. The only good thing about this hotel is its a nice shopping area nearby. And it was very close to the highway and our venue. We checked in pretty late, around 2am. The outside was nice and we assumed we had scored. We were wrong. My room was musty... More 

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Charleston, South Carolina
Contributor
20 reviews 20 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 24, 2014

We stayed in this hotel for one night and it was enough. The staff was very friendly which is the best thing I can say about this place. The rooms are small and very outdated. The sheets were clean, but there were burn holes in the blanket and spread. The room didn't feel clean and needs a good coat of... More 

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1 review
1 of 5 stars Reviewed August 8, 2014 via mobile

This Hotel Looks Very Nice From The Outside. We Booked A Suite And I Must Say My Room At Home Was Larger ThanThis So Called Suite. We Bumped Our Legs On So Much Stuff. The Worst Part Of It All Was That The Whole Hotel Smells Like Smoke Even Tho It's Smoke Free. Everyone In Our Room Had Runny NoSEs... More 

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Orlando, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 6, 2014

Im waiting on my $54 from this hotel. I went down to visit my FAM for the 4th of July n checked in around 2 & out within 5 minutes the pros wld be the area & uhhh..honestly that's all. Cons check out time is 11 am. (Surrounding hotels are 12pm) stained shower curtain,floor,sink,walls desk,pillow. Room smelled like smoke &... More 

Was this review helpful? Yes 1
Slidell, Louisiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 23, 2014

This hotel is horrible. The place needs to be condemned. The bathroom is so full of black mold, corrosion and dirt. The front desk did not care. In fact said that didn't doubt the room had mold but all they can do is a room change. They will not refund my money. With that much black mold this means the... More 

Was this review helpful? Yes 1
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Hotel & grounds (3)
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