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Aloft Jacksonville Airport

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751 Skymarks Drive, Jacksonville, FL 33218
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Aloft Jacksonville Airport
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Aloft Jacksonville Airport
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251 reviews from our community

Traveler rating
    57
    98
    49
    28
    19
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52
51
31
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fort Wayne
Top Contributor
52 reviews 52 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

This has the feeling of a Boutique hotel. Nikki, the front desk clerk was exceptionally nice and friendly. The room was quite large. The bed was actually really comfortable (that's hard to find!). I had only 3 issues: the mini fridge did not keep anything cold although it was working and there is no microwave in the room. Seems odd... More 

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Upstate NY
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've always loved Starwood brand hotels and don't have an opportunity to stay at them often. This aloft hotel was a preferred hotel for my company in Jacksonville. The location was convenient to the airport - barely a 10 minute drive. However, the room was dark, there were stains on the carpet, and no iron or ironing board. I'm going... More 

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Orlando, Florida
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

When I walked in I was surprised at how much of a let down it was. although it was clean it was small. The staff were friendly enough and I was only staying there because it was close to our Jacksonville office. The room truly looked like a dorm compact although I had a king bed. However, the bed was... More 

Was this review helpful? Yes 1
Lamia S, Starwood Hotels & Resorts at Aloft Jacksonville Airport, responded to this review

We are disheartened to learn how disappointed you were in your stay and our customer service. We sincerely apologize for the lack of consistency in the prices our customer service was quoting. We’re also sorry you were unaware of the prepaid rate you had booked. If the rate is prepaid, throughout the booking process we call that out before and... More 

Moultrie, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Came from ga love this hotel very nice and clean everyone was nice. Had a king suite and it was great Will be back soon easy to find and u surrounded by restaurants clothing stores and more 25 30 mins away from beach...really enjoyed the stay Girlfriend and I Thanks Aloft

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Lamia S, Starwood Hotels & Resorts at Aloft Jacksonville Airport, responded to this review

Thank you for sharing your experience with us. We are so happy to hear how much you enjoyed your King Suite and our convenient location. We look forward to your next stay - take care! More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed April 12, 2015 via mobile

We chose this hotel because of its location. Im glad we did. Once we finished with or family plans, we went back to the hotel and just chilled playing dominoes, listening to music, playing pool and enjoying the bar drinks and food. Bartender was nice and so was the front desk girl. Nicki at check in was great! We had... More 

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Atlanta, Georgia
Top Contributor
165 reviews 165 reviews
97 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed April 8, 2015

My stay at the Aloft Jacksonville Airport was exactly what I expected. The same decor and quality experience typical of Aloft hotels. In my experience they are an excellent choice when needing nothing other than a place to sleep. Good quality, nice price, consistent and reliable. That is what I want when I need a good night's sleep before catching... More 

Was this review helpful? Yes 1
NC
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 7, 2015

Booked a last minute stay here on a trip to FL. The location is convenient to I-95 and the Jacksonville bypass. The staff was friendly and welcoming, even though we checked in close to midnight. The room was clean, as was the entire property, and in no worse condition than any other Alofts we have visited. Was surprised to find... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2015 via mobile

From the moment we walked in, the staff couldn't be nicer, from the front desk,re:fuel(24x7 Food), housekeeping & lobby/coffee cleaner so pleasant too! Everyone! Our two poodles loved the "Arf" program/big pillow- Super dog friendly hotel! Clean modern room nice comfy bed and bedding. Our son loved the free pool table too! First Aloft experience and will be back. Highly... More 

Was this review helpful? Yes 1
Lamia S, Starwood Hotels & Resorts at Aloft Jacksonville Airport, responded to this review

Hi Bonnie and Dave! Thank you for sharing your positive experience with us! We are so happy you enjoyed your stay (plus your poodles, of course). We will be sure to recognize our team for providing such friendly service. We hope to see you again soon. Thank you! More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 28, 2015 via mobile

I normally stay at the Aloft because I like the room setup and the beds are comfortable. This Aloft experience was different. The room was clean, but the shower could be re-grouted. First let me say the front desk staff was welcoming. However, I do feel the maid staff should be credited the same. I ended up getting the flu... More 

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Lamia S, Starwood Hotels & Resorts at Aloft Jacksonville Airport, responded to this review

Thank you for being a loyal Aloft guest. We want to invite you to reach out to our hotel General Manager, Randy Coots, at Randy.Coots@interstatehotels.com to further discuss and remedy your experience. We treat our guests' possessions and valuable with the utmost respect and apologize if we fell short on these expectations, as it is not a subject we take... More 

Savannah, Georgia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 14, 2015

I used a third party site and they entered in the wrong dates for my stay. The reservations that had were a month away. Chloe was amazing in helping me resolve the issue. She gave me the steps that I needed to take in order to make the necessary changes. After resolving the issues she was able to provide a... More 

Was this review helpful? Yes 1
Lamia S, Starwood Hotels & Resorts at Aloft Jacksonville Airport, responded to this review

Thank you so much for sharing Chloe's display of customer service with us and potential guests. We are thrilled she was able to resolve your reservation issue and gave you additional steps to complete the change. We are also happy you got to enjoy the live music at W XYZ. We hope you will think of us for future Jacksonville... More 

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