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Holiday Inn Express & Suites Jacksonville - Blount Island

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10148 New Berlin Rd, Jacksonville, FL 32226
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Holiday Inn Express & Suites Jacksonville - Blount Island
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204 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
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  • All months
    (204)
  • Mar-May only
    (62)
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Jacksonville, Florida
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

On Thursday, we checked in and we get to the room and there is a hole in the bathroom door. I called the front desk and he said that it was already. So, you give us a room with a hole in the door and you dont tell us or give us a discount? At least tell us before hand!... More 

Was this review helpful? Yes
Asheville, North Carolina
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We needed to go to Mayo clinic during a major golf tournament in the Jacksonville area. All of the hotels we usually stayed we booked or the price had increased by 100-200%. We stayed at his hotel as it was the only one available near Mayo. The business center was down and no one knew what was wrong or how... More 

Was this review helpful? Yes 1
Evans, Georgia
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have cruised out of Port of Jacksonville 5 times and have always stayed somewhere along I-95. We never knew this hotel existed until I chanced upon it on Trip Advisor. The hotel is located a mere minutes distance from the cruise port. It is within 25 minutes or so of several beaches. The checking in process was quick, friendly,... More 

Was this review helpful? Yes 1
Gerald M, General Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this review

Thank you for the wonderful comments you posted on TripAdvisor regarding your recent stay at the Holiday Inn Express Jacksonville Blount Island. As always it is our commitment to provide all our guests with the most comfortable accommodations, efficient service and enjoyable stay. We truly appreciate your business and look forward to your return visit. We wish you all safe... More 

Magee, Mississippi
1 review
1 of 5 stars Reviewed 5 weeks ago

My complete experience with this Holiday Inn was an absolute disgrace. I was charged for a room, which ended up getting sold to another guest and we had nowhere to stay. Here's the story: On Sunday, April 19th, I made an online reservation for 1 room with 4 people to arrive on Saturday, April 25th and to check out on... More 

Was this review helpful? Yes
Gerald M, General Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this review

Thank you for the comments you recently posted on TripAdvisor regarding your recent stay at the Holiday Inn Express Blount Island. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very happy when a guest comments about the service aspect of their entire they have received. I do apologize... More 

Level Contributor
5 reviews
2 of 5 stars Reviewed May 26, 2015

I had some problems with my stay. I contacted the manager via email and never received a response. Here is my email. "This past weekend I stayed in room 106. First let me say how wonderful your staff that I encountered is! From checkin with Amanda at the front desk to breakfast with Denise! They both went above and beyond... More 

Was this review helpful? Yes
Gerald M, General Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this review

Dear Santos, Let me first apologize for your stay in April 2015. I am sorry that we missed multiple opportunities to meet our expectations and give you our WOW that many of guest are custom to receiving. I did go back and search my email and normally reply back to all emails, but I was unable to locate anything from... More 

Tennessee
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 6, 2015

Stayed here for a couple weeks while working at Port of Jacksonville. The hotel was average clean and staff was very courteous. We had a large group staying there and the hotel went out of their way to accomodate us. The biggest factor for our group was Location, Location, Location. This is convenient to the port, the cruise ship terminal,... More 

Was this review helpful? Yes 2
Gerald M, General Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this review

Thank you for the wonderful comments you posted on TripAdvisor regarding your recent stay at the Holiday Inn Express Jacksonville Blount Island. As always it is our commitment to provide all our guests with the most comfortable accommodations, efficient service and enjoyable stay. We truly appreciate your business and look forward to your return visit. We wish you all safe... More 

Detroit, Michigan
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 1, 2015

Reviews done on this hotel are pretty accurate. Good hot breakfast is a positive. The only negative we encountered was calling for an extra towel and no one answering. The shuttle to Jaxport was $5 per person, not including gratuity.

Was this review helpful? Yes 1
Gerald M, General Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this review

Thank you for the comments you recently posted on TripAdvisor regarding your recent stay at the Holiday Inn Express Blount Island. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very happy when a guest comments about the service aspect of their entire they have received. I do apologize... More 

Amelia Island, Florida
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed April 27, 2015

I'll try to be brief. We picked this hotel because it's convenient to our home that we needed to be out of for four days and three nights while some work was being done. Bad choice on our part. On three of the four days we were there we either encountered other guests smoking pot in the public areas or... More 

Was this review helpful? Yes
Gerald M, General Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this review

Thank you for the comments you recently posted on TripAdvisor regarding your recent stay at the Holiday Inn Express Blount Island. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very happy when a guest comments about the service aspect of their entire they have received. I do apologize... More 

Gainesville, Florida
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed April 12, 2015

We found this hotel to meet all of our needs for a full day at the zoo! Very clean, friendly staff, outdoor pool, and hot, fresh, free breakfast. Breakfast attendant worked very hard to keep everything fresh and clean. Zoo is only 6 miles away. For those commenting that there are no food options nearby, please do yourself a favor... More 

Was this review helpful? Yes
Gerald M, General Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this review

Thank you for the wonderful comments you posted on TripAdvisor regarding your recent stay at the Holiday Inn Express Jacksonville Blount Island. As always it is our commitment to provide all our guests with the most comfortable accommodations, efficient service and enjoyable stay. We truly appreciate your business and look forward to your return visit. We wish you all safe... More 

Litchfield Park, Arizona
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 5, 2015

The hotel was far away from everything. It was definitely quiet and peaceful. But we arrived at night and were hungry. There was nothing around, except for a gas station and a Wendy's. We also needed a pharmacy, such as a Walgreens or CVS, and there was none in the area. If you are going on a Carnival Cruise, the... More 

Was this review helpful? Yes 3
Gerald M, General Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this review

Thank you for the wonderful comments you posted on TripAdvisor regarding your recent stay at the Holiday Inn Express Jacksonville Blount Island. As always it is our commitment to provide all our guests with the most comfortable accommodations, efficient service and enjoyable stay. We truly appreciate your business and look forward to your return visit. We wish you all safe... More 

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