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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

2.0 of 5
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10020 Skinner Lake Drive, Jacksonville, FL 32246 (Formerly Homestead Studio Suites - Jacksonville - Southside - St. Johns Towne Center)
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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
Best prices for: 1 room 1 guest
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Ranked #123 of 131 Hotels in Jacksonville
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63 reviews from our community

Traveler rating
    3
    7
    9
    10
    34
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14
8
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2 of 5 stars
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Winter Haven, Florida
1 review
1 of 5 stars Reviewed 3 weeks ago

Cabinets in kitchen were filthy and stained, one of the beds was broken and if you sat on the edge of it, it nearly flipped you onto the floor. No equipment in kitchen whatsoever! Had to ask for essentials and then had to ask again! Towels were extremely rough and thin. Trash stayed overflowing in trash containers all weekend long... More 

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Fort Lauderdale, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2015

Missing a light bulb. Told front desk, still not replaced, Missing chair in room, Rust on bath tub. Rusted plumbing in tub. Cabinets in mini kitchen chipped. What looks like dead bugs and spider webs on ceiling. Place shows owner does not care. Other places in town with similar prices are better or spend a few dollars more. Only thing... More 

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Savannah, Georgia
1 review
1 of 5 stars Reviewed January 27, 2015

I went on girls get away shopping trip and wanted to stay close to the shopping center. This place ruined any idea of comfort away from home. It was dirty! The mold and grime in the bathroom made me shudder. I if they can't clean the obvious, what is hiding that I can't see. What type of facility doesn't have... More 

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Staten Island, New York, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 24, 2014

my mom used to say you pay cheap you get cheap had to make our own bed up and them the dirty towels on the rough side around 6 or 7 am woke up too here a power washer going on the only thing there is a shopping center near bye

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 6, 2014

Checked in the room and it smell like smoke . everything was outdated and dirty.i check out the next day and everything I own smell like smoke..would not recommend it only good thing was the shopping center next door

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Palmer, Alaska
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 9, 2014

We stayed one night. A family member reserved the room due to its location to Mayo Clinic and the low rate. I would have not booked the room due to photos and reviews on Trip Advisor. What can I say? Dirty grubby door and rusted handles. Inside, spots on carpet, peeling formica in kitchen and bathroom, stained tile grout, dust,... More 

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altoona
Contributor
20 reviews 20 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed September 22, 2014

Where to start. In a nutshell: filthy, 'nonsmoking' rooms wreak of smoke, air didn't work, kitchen felt sticky, bugs on floor in bathroom, saw a rat running around outside, etc, etc. obviously has never been deep cleaned.

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your non-smoking room had a smoke odor, and that you experienced pests. I am also sorry to read that there were cleanliness and maintenance issues in your room. As this hotel's manager, I am personally inspecting the rooms for smoke... More 

Punta Santiago, null, Puerto Rico
1 review
1 of 5 stars Reviewed September 20, 2014

Room was dirty. Carpet has not seen deep cleaning in a long time. The shower was missing the curtain. There were ants everywhere in the room. Kitchen cabinets are in extremely bad shape. This hotel is in urgent need of a full renovation and better supervision. Visited other Extended Stay locations nearby and they are in better conditions so I... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Edwin - Thank you for taking the time to write a review of your stay. The room condition that you described is unacceptable, and we sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our staff is in process of scheduling a deep cleaning for all of our rooms. We will also contact our... More 

1 review
4 of 5 stars Reviewed September 13, 2014

Front desk staff where awesome and very helpful. Clean rooms. The ensuite kitchen made it a home away from home so i could fix my usual spicy meals. A clean and serene environment closely located to the shops at the town centre. Overall it was a very good experience.

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Hixson, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 3, 2014

The good is the convenient location to Town Center Mall, and the personal here is very friendly. The bad is a water leak in the ceiling a week ago, a towel bar that was hanging off the wall, and the A/C obviously needs service. Still for the price it's not bad at all.

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry to hear about the maintenance issues you experienced; yet, we are glad that you enjoyed our convenient location and affordable rates. We will have our maintenance engineer address the issues in your room to ensure your experience is not repeated. Thank you again for... More 

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