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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

2.0 of 5 Hotel   |   10020 Skinner Lake Drive, Jacksonville, FL 32246 (Formerly Homestead Studio Suites - Jacksonville - Southside - St. Johns Towne Center)
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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
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Ranked #120 of 132 Hotels in Jacksonville
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59 reviews from our community

Traveler rating
    3
    7
    9
    10
    30
See reviews for
12
7
8
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 6, 2014 via mobile

Checked in the room and it smell like smoke . everything was outdated and dirty.i check out the next day and everything I own smell like smoke..would not recommend it only good thing was the shopping center next door

Was this review helpful? Yes 1
Palmer, Alaska
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 9, 2014

We stayed one night. A family member reserved the room due to its location to Mayo Clinic and the low rate. I would have not booked the room due to photos and reviews on Trip Advisor. What can I say? Dirty grubby door and rusted handles. Inside, spots on carpet, peeling formica in kitchen and bathroom, stained tile grout, dust,... More 

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altoona
Contributor
18 reviews 18 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed September 22, 2014

Where to start. In a nutshell: filthy, 'nonsmoking' rooms wreak of smoke, air didn't work, kitchen felt sticky, bugs on floor in bathroom, saw a rat running around outside, etc, etc. obviously has never been deep cleaned.

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your non-smoking room had a smoke odor, and that you experienced pests. I am also sorry to read that there were cleanliness and maintenance issues in your room. As this hotel's manager, I am personally inspecting the rooms for smoke... More 

Punta Santiago, null, Puerto Rico
1 review
1 of 5 stars Reviewed September 20, 2014

Room was dirty. Carpet has not seen deep cleaning in a long time. The shower was missing the curtain. There were ants everywhere in the room. Kitchen cabinets are in extremely bad shape. This hotel is in urgent need of a full renovation and better supervision. Visited other Extended Stay locations nearby and they are in better conditions so I... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Edwin - Thank you for taking the time to write a review of your stay. The room condition that you described is unacceptable, and we sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our staff is in process of scheduling a deep cleaning for all of our rooms. We will also contact our... More 

1 review
4 of 5 stars Reviewed September 13, 2014 via mobile

Front desk staff where awesome and very helpful. Clean rooms. The ensuite kitchen made it a home away from home so i could fix my usual spicy meals. A clean and serene environment closely located to the shops at the town centre. Overall it was a very good experience.

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Hixson, Tennessee
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 3, 2014

The good is the convenient location to Town Center Mall, and the personal here is very friendly. The bad is a water leak in the ceiling a week ago, a towel bar that was hanging off the wall, and the A/C obviously needs service. Still for the price it's not bad at all.

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry to hear about the maintenance issues you experienced; yet, we are glad that you enjoyed our convenient location and affordable rates. We will have our maintenance engineer address the issues in your room to ensure your experience is not repeated. Thank you again for... More 

HIGH POINT
1 review
1 of 5 stars Reviewed September 1, 2014

Trouble started at check in Room was not ready at 3. Came back at 330p then at 430 still not ready. Housekeeper manager tried to fuss as if I was bugging them but excuse me ma'am!!! I paid to be in at 3 staff call outs is not my business. NO REFUND IS THEIR BUSINESS. ROOM had no wash towels,... More 

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Jacksonville Beach, Florida
1 review
4 of 5 stars Reviewed August 27, 2014

Above average service from start to finish. Prompt room service and prompt service when asked for. Great price points for stays over a week and even better prices for a month! Very nice laundry room. Plenty of parking.

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Gentbrugge, Oost-Vlaanderen, Belgium
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 25, 2014

PROS: Great location near a mall. Area outside of complex seems to be an upscale community. Pet friendly. Very inexpensive. You can save money with a large family (I guess) if you buy and purchase your own food because there is a kitchen. Grounds were well maintained. Did NOT hear any noise from any other rooms. CONS: NO housekeeping services.... More 

Was this review helpful? Yes 1
SA
Contributor
15 reviews 15 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 13, 2014

Staying a few nights here ! Over all the room is ok very spacious. It is also very outdated their is dust in the cabinets and the showers are gross! Glad my daughters aren't here cause they would refuse to shower here. The kitchenette is perfect for a family that is on budget cautious. If you have a few more... More 

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Additional Information about Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

Address: 10020 Skinner Lake Drive, Jacksonville, FL 32246 (Formerly Homestead Studio Suites - Jacksonville - Southside - St. Johns Towne Center)
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Jacksonville - Southside - St. Johns Towne Center 2*
Number of rooms: 20
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Also Known As:
Homestead Studio Suites Jacksonville - Southside - St. Johns Towne Hotel

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