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TownePlace Suites by Marriott Jacksonville Butler Boulevard

2.5 of 5
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4801 Lenoir Avenue, Jacksonville, FL 32216
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TownePlace Suites by Marriott Jacksonville Butler Boulevard
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Ranked #70 of 131 Hotels in Jacksonville
A recent review
4 of 5 stars reviewed 5 days ago
chrismU8604UL Pensacola, Florida
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100 Reviews from our TripAdvisor Community

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Traveler rating
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    31
    16
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    5
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31
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5
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Pensacola, Florida
4 of 5 stars Reviewed 5 days ago NEW

We stay here often and the rooms are a great value. The front desk person was very accommodating to my request for a room on a higher floor and facing outward. Having a reefer, microwave, plates and utensils, making food decisions has more options. Clean and elegant.

Review collected in partnership with this hotel

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the nice review! I am so pleased you enjoyed your stay and our accommodations. For the record I believe you meant to say refrigerator since we are a non-smoking property. I hope we will see you again soon! More 

Boca Raton, Florida
Level Contributor
306 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Family of 5 on the road is a big issue... we either need 2 bedrooms or 2 romos. Towneplace Suites by the website seemed to be ideal. The room was just enough for us. The pillows are very small...why half size...? We could hear dogs barking...from somewhere in the building... Over all for 1 night it is ok..

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the review. We appreciate your feedback and are pleased you enjoyed your room. We look forward to your return! More 

Davie, FL
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I was extremely disappointed in this hotel; I am accustomed to Marriott properties that are clean and great for an overnight (or more) stay. I booked a 2-bedroom suite, thinking I got a great deal; boy, was I wrong! The couch in the living room was so grungy that my friend and I wouldn't sit on it until we had... More 

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to leave a review. I have already brought the issues to the attention of our housekeeping department to ensure this is an isolated incident. We appreciate your feedback and I hope you will give us another try next time you are in the area. More 

Leland, North Carolina
Level Contributor
316 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First of all, let me start with the positives. The day staff when I left were friendly and caring. The room was clean ( except for some of the glasses). Having said that, I found much to be disappointed with. At check in, Bella was abrupt and made me feel uncomfortable. The elevator and the hallway around it had a... More 

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to complete a review. I apologize we failed to meet your expectations during your stay with us. I will use your comments to improve our services and hotel. I do hope you will give us another try as I am certain you will have a much better experience. More 

Savannah, Georgia
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel. We checked in with the app, so everything was waiting for us when we arrived, which was late (as we had been sight-seeing in St. Augustine all day). The front desk clerk showed me around, where the fitness center was located, where the laundry, pool and hot tub where located, and where the breakfast would... More 

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the great review! We are pleased you had such a great stay and enjoyed all our accommodations. Thank you for staying with us and we hope to see you soon! More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Woman at front desk went above and beyond this morning - she called multiple cab companies for me to make sure I got to my meeting on time. I wish I had gotten her name - she was there the morning of 6/17. Good breakfast and nice rooms.

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the 5 star review! It is great to see our staff went out of their way to ensure you made your meeting on time. Thank you for staying with us and we look forward to seeing you again. More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Debbie at the front desk was attentive, professional, and also sweet. She offered fresh baked cookies and was consistently polite throughout our stay. The room was spacious, clean, and comfortable. There were clean pots, pans, a dishwasher, and other kitchen utensils ready for use. There was plenty of room and the location felt safe and homely. The fitness room held... More 

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the great review! It is great to see our staff exceeded your expectations and I will definitely share your review with them. We look forward to your next great stay! More 

Pembroke Pines, Florida
Level Contributor
111 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I fully understand that this hotel is meant to be an extended stay hotel. I however still expected a high level of cleanliness in the rooms especially knowing that it was cleaned every day. Hotel is a bit hidden but is well located close to I-95. There are some fast casual and fast food options within walking distance. Overall lobby... More 

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to leave a review and give us your feedback. I apologize we failed to meet your expectations. I will discuss your review with our housekeeping department so we can improve and exceed your expectations during your next stay. More 

MIAMI
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Location was 10 miles from Mayo, but we needed a pet-friendly motel. I would like the sight to install motion-detector lighting in the pet walk area. The hedge was not convenient to walk through as well.

Review collected in partnership with this hotel

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the wonderful review! It is great to see you enjoyed your stay and I will take your suggestions into consideration. We hope to see you again soon! More 

Rockledge, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

We go to the Jacksonville "welcome to Rockville concert" every year now. This was our third year staying here. The front staff have been a couple of really helpful women. I wish I could remember their names. The rooms are very clean and always have everything we need. The breakfast in the morning is just awesome and one of the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the great review. I am pleased to see our staff exceeded your expectations! We appreciate your repeat business and we look forward to seeing you again soon. More 

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