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All 132 Jacksonville hotels

TownePlace Suites by Marriott Jacksonville Butler Boulevard

2.5 of 5 Hotel   |   4801 Lenoir Avenue, Jacksonville, FL 32216
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Ranked #73 of 132 Hotels in Jacksonville
A recent review
3 of 5 stars reviewed 1 week ago
James A W Tampa, United States
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68 reviews from our community

Traveler rating
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    11
    9
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Tampa, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights recently. This hotel is clustered with a few others with an AppleBee's very nearby. Easy entrance to the expressway from the hotel. Even at rush hour it is a quick 20 minutes to downtown where I had business. The room rates were quite reasonable compared to the Marriott Courtyard in the same area where... More 

Was this review helpful? Yes
John T, Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your review, and for recognizing one of our super stars, Bella! I have shared your comments with her, and posted it on our Guest Comments board, in the back of the house. Please know that this hotel is scheduled for several improvements in the coming year, and replacing the sleeper sofas, mattresses, and ottomans, is a part... More 

Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property is in an area off the interstate shared by other hotels. The bedding was subpar with half pillows; stained mattress on the pullout and roach in the bathroom. Did not live up to the Marriott standard.

Was this review helpful? Yes
John T, Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your review, and for letting us know the areas we need to improve. I have passed your comments on to our Chief Engineer, and our Executive Housekeeper, to assure that this is an isolated incident. The hotel is scheduled for improvements in the coming year, and replacing the sofa sleepers, and mattresses, is a part of the... More 

Pooler, Georgia
Top Contributor
104 reviews 104 reviews
32 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The place is just right for the price. It's cheap, but the rooms were clean and they have free breakfast. Wasn't much but it was free. Small pool and a jacuzzi. Great for just an over night stop. Front desk was accommodating as well. Less then 100 bucks a night.

Was this review helpful? Yes
John T, Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your nice comments, and the recommendation! Please come see us again when your travels bring you back to the Jacksonville area. More 

The Colony, Texas
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 11, 2014

The hotel itself is a fairly generic property... but if you're booking a TownePlace Suites you probably already know that. The key for this property is the low cost compared to similarly located hotels. The hotel is only a few miles from all of the activity (corporate and fun) off of the 202. Everything is clean in the hotel and... More 

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John T, Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your comments, and for recommending us to other travelers. I appreciate you taking the time let us know about your stay at TownePlace Suites by Marriott Jacksonville Butler Blvd. Please come stay with us when your travels bring you back to the Jacksonville, FL area. More 

Orlando, Florida
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 12, 2014

Hotel is in a section with a lot of other hotels. It was clean, quiet and had a cute little kitchen in the studio suite. It was awesome to have a kitchen in-room, a full-sized fridge & dishwasher. Affordable & a great choice.

Was this review helpful? Yes
John T, Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your nice comments, and taking the time let us know about your stay at TownePlace Suites by Marriott Jacksonville Butler Blvd. Please come stay with us when your travels bring you back to the Jacksonville, FL area. More 

Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 1, 2014

We checked in after 9pm on 8/30 after spending 7 days at Marriott Vacation Club in Marco Island FL. The exterior and lobby looked great. The front desk clerk was extremely friendly, recognized us as Marriott Rewards guest and offered a small gift of bottled water and snacks. So far so good....elevator up to the third floor and down the... More 

Was this review helpful? Yes 3
John T, Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to notify me, and sharing your experience at TownePlace Suites Jacksonville Butler Boulevard. You indicated in your response that the cleanliness of your room was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our... More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 27, 2014

Nice front desk staff. However, checked into my first room and quickly heard a dog barking. Not wanting the possibility of having this pooch barking all night, I decided to change rooms. Went downstairs to the front desk and they have me a room that reeks of tobacco. Too tired to change again but very unpleasant. I would only hope... More 

Was this review helpful? Yes 2
John T, Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Dear Stan, Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the TownePlace Suites Jacksonville Butler Boulevard. You indicated in your response that your room was unsatisfactory, due to a strong odor. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s... More 

North Charleston, South Carolina
Top Contributor
118 reviews 118 reviews
35 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 23, 2014

TownePlace Suites is on the same road, where lot of Hotels are there. The difference is -cost wise this is really effective, if you have AAA card-discounted rate-very nice.Budget saving!!:) 2. Room Air conditioning works so well. I have kept in 67 or 68 in the bedroom, it becomes real cold-amazing normally in hotels we have to keep doing or... More 

Was this review helpful? Yes
John T, Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your kind words! While it is our jobs to provide a genuine, quality level of Customer Service to all of our guests, it is an added bonus to receive recognition, and appreciation. Thank you for being such a generous guest. It is a pleasure to serve guests like you! More 

Pittsburgh, Pennsylvania
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 21, 2014

Hotel is clean. Staff friendly, particularly Bella. Breakfast is adequate and there is ample time.Guest laundry helps out a great deal and only cost $1.00 to wash and $1.00 to dry. Will definitely return.

Was this review helpful? Yes 1
John T, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your compliments. We strive to please our guests. Please come back and see us when your travels bring you back to Jacksonville. More 

Sterling, Virginia
Top Contributor
204 reviews 204 reviews
48 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed July 11, 2014

The room was tight with 3 people as the sofabed literally touched the bottom of the queen bed across from it. The sofabed was not in good shape, completely uncomfortable. It would have been fine for 2 people probably. The breakfast was so-so, no hot food option at all, which more and more hotels offer these days. Despite being close... More 

Was this review helpful? Yes
John T, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your feedback. My apologies that your stay was not comfortable. Please know that we our property is scheduled for improvements later in 2014. More 

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Additional Information about TownePlace Suites by Marriott Jacksonville Butler Boulevard

Address: 4801 Lenoir Avenue, Jacksonville, FL 32216
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites by Marriott Jacksonville Butler Boulevard 2.5*
Number of rooms: 85
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Also Known As:
Towneplace Suites By Marriott Jacksonville Butler Boulevard Hotel Jacksonville
Towneplace Suites Jacksonville

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