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TownePlace Suites by Marriott Jacksonville Butler Boulevard

2.5 of 5
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4801 Lenoir Avenue, Jacksonville, FL 32216
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TownePlace Suites by Marriott Jacksonville Butler Boulevard
Best prices for: 1 room 1 guest
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Ranked #64 of 131 Hotels in Jacksonville
A recent review
5 of 5 stars reviewed 2 weeks ago
YourPersTravelAgent Savannah, Georgia
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97 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leland, North Carolina
Level Contributor
314 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
2 of 5 stars Reviewed 1 week ago

First of all, let me start with the positives. The day staff when I left were friendly and caring. The room was clean ( except for some of the glasses). Having said that, I found much to be disappointed with. At check in, Bella was abrupt and made me feel uncomfortable. The elevator and the hallway around it had a... More 

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to complete a review. I apologize we failed to meet your expectations during your stay with us. I will use your comments to improve our services and hotel. I do hope you will give us another try as I am certain you will have a much better experience. More 

Savannah, Georgia
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel. We checked in with the app, so everything was waiting for us when we arrived, which was late (as we had been sight-seeing in St. Augustine all day). The front desk clerk showed me around, where the fitness center was located, where the laundry, pool and hot tub where located, and where the breakfast would... More 

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the great review! We are pleased you had such a great stay and enjoyed all our accommodations. Thank you for staying with us and we hope to see you soon! More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Woman at front desk went above and beyond this morning - she called multiple cab companies for me to make sure I got to my meeting on time. I wish I had gotten her name - she was there the morning of 6/17. Good breakfast and nice rooms.

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the 5 star review! It is great to see our staff went out of their way to ensure you made your meeting on time. Thank you for staying with us and we look forward to seeing you again. More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Debbie at the front desk was attentive, professional, and also sweet. She offered fresh baked cookies and was consistently polite throughout our stay. The room was spacious, clean, and comfortable. There were clean pots, pans, a dishwasher, and other kitchen utensils ready for use. There was plenty of room and the location felt safe and homely. The fitness room held... More 

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the great review! It is great to see our staff exceeded your expectations and I will definitely share your review with them. We look forward to your next great stay! More 

Pembroke Pines, Florida
Level Contributor
99 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I fully understand that this hotel is meant to be an extended stay hotel. I however still expected a high level of cleanliness in the rooms especially knowing that it was cleaned every day. Hotel is a bit hidden but is well located close to I-95. There are some fast casual and fast food options within walking distance. Overall lobby... More 

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to leave a review and give us your feedback. I apologize we failed to meet your expectations. I will discuss your review with our housekeeping department so we can improve and exceed your expectations during your next stay. More 

MIAMI
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Location was 10 miles from Mayo, but we needed a pet-friendly motel. I would like the sight to install motion-detector lighting in the pet walk area. The hedge was not convenient to walk through as well.

Review collected in partnership with this hotel

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the wonderful review! It is great to see you enjoyed your stay and I will take your suggestions into consideration. We hope to see you again soon! More 

Rockledge, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

We go to the Jacksonville "welcome to Rockville concert" every year now. This was our third year staying here. The front staff have been a couple of really helpful women. I wish I could remember their names. The rooms are very clean and always have everything we need. The breakfast in the morning is just awesome and one of the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the great review. I am pleased to see our staff exceeded your expectations! We appreciate your repeat business and we look forward to seeing you again soon. More 

Decatur, Georgia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was in a great location near the highway. Staff was friendly and helpful. The room was excellent. The bed was sooo comfortable. The mid sized fridge was very handy. We will definitely be staying again.

Was this review helpful? Yes 1
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for the five star review! I am pleased our staff met and exceeded your expectations. We all look forward to your return. More 

Seymour, TN
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed May 26, 2015

We stayed here the week before Memorial Day weekend, while my husband was being seen at the Mayo Clinic. We found the staff to be very competent and friendly. Our room was clean and the beds were very comfortable. We especially were looking for a suite with a kitchen and separate bedrooms and the TownePlace Suites certainly filled that need.... More 

Was this review helpful? Yes
Joel A, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your review and feedback. I am pleased your group enjoyed their stay despite the noise issue you experienced. We look forward to your next stay! More 

Palm Coast, Fl
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 15, 2015

Very pleased with the cleanliness, layout and comfort of room, friendliness of Bella, front desk clerk and overall stay. Having a kitchen is very nice, even though for one night we only used the refrigerator and freezer. Decor is modern and up to date. The higher toilet is also very comfortable.

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

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