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TownePlace Suites by Marriott Jacksonville Butler Boulevard

2.5 of 5
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4801 Lenoir Avenue, Jacksonville, FL 32216
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TownePlace Suites by Marriott Jacksonville Butler Boulevard
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Ranked #75 of 131 Hotels in Jacksonville
A recent review
3 of 5 stars reviewed 1 week ago
jerrythetraveler Orlando
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84 reviews from our community

Traveler rating
    27
    26
    13
    14
    4
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25
15
5
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando
Top Contributor
179 reviews 179 reviews
110 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed 1 week ago

First, I have stayed at this property a lot, maybe two dozen times over the years and in South Jax, it is actually one of the best options as there are not a lot of great options nearby. That said, I wish this property was more consistent. The staff is hit or miss, staff wearing headphones, staff not around... the... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time out of your busy schedule to review our property. I apologize for any inconveniences you may have encountered while staying with us here. We work very hard to achieve a comfortable stay for our guests. That being said we have fallen short of where we expect, and hope to be in your encounter. For... More 

Tolland, CT
Top Contributor
86 reviews 86 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We wanted to find a hotel with separate bedrooms and this is one of the few that has that option, keep in mind that there are only 4 rooms (the ones on the end) that have this feature. The hotel itself was fairly clean and the staff went out of their way to be friendly. However when we got to... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time out of your busy schedule to review our property. I apologize for any inconveniences you may have encountered while staying with us here. We work very hard to achieve a comfortable stay for our guests. That being said we have fallen short of where we expect, and hope to be in your encounter. For... More 

Sarasota, Florida
Top Contributor
53 reviews 53 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We had a 2 bedroom suite reserved only to arrive and be told they didn't have one available for us. They did give us 2 singles, but we had to split up the family for our 2 day stay. The good: bed and pillows were comfortable and the room clean. The coffee in the breakfast area was decent. The bad:... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time out of your busy schedule to review our property. I apologize for any inconveniences you may have encountered while staying with us here. We work very hard to achieve a comfortable stay for our guests. That being said we have fallen short of where we expect, and hope to be in your encounter. For... More 

Las Vegas, Nevada
Top Contributor
50 reviews 50 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You could not ask for a more friendly person than Bella to check you in and explain the amenities. On the other hand, the room stinks. Literally. I don't know what they use to clean but it smells like a beauty salon from the 70s. Yuck. Other than the smell the place is very neat and clean.

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to share your recent experience at the TownePlace Suites Jacksonville Butler Boulevard with us. As the cleanliness of our hotel is a key priority, I am very sorry that the smell of our guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an... More 

Atlanta, Georgia
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I selected this hotel for the location off the highway. I am a frequent business traveler and although this is not a premium Marriott property it fit my needs perfectly. I did see the negative reviews, and yes the carpets need cleaning. On the breakfast the selection at this hotel is the same as all other Towne Place Suites. It... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

sonoma
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 23, 2015

We were here for several days & treated like family. Had a few small problems that were fixed right away. Nice breakfast in mornings, coffee in lobby all the time. Cheerful, helpful staff. Clean rooms. I would suggest getting the 2 bedroom suite if you have more than 2 people in your party. Plenty of room, full kitchen, 3 TV's.... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Williamsburg, Virginia
Top Contributor
233 reviews 233 reviews
28 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed March 16, 2015

We always stay at one of the many Marriott chain hotels when we travel and this particular location was below their standards. The rugs were dirty, the furniture worn, the entire hotel looked tired. Our room was in better shape, clean and the bed was comfortable but the sheets on the bed were not the right size and the corner... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time out of your busy schedule to review our property. I apologize for any inconveniences you may have encountered while staying with us here. We work very hard to achieve a comfortable stay for our guests. That being said we have fallen short of where we expect, and hope to be in your encounter. For... More 

Liberty Township, OH
Top Contributor
70 reviews 70 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 25, 2015

We were visiting my aunt, and this was a good location, 10 minutes from her home. The room was clean, well appointed, and reasonably priced. The breakfast was the usual hotel fare. We will stay here again when in Jacksonville.

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Staten Island, NY
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 11, 2015

I was very happy with this hotel. Pleasant greeting on arrival, and the place seems brand new. Uber clean. The room was really genius in design, not a wasted space, but generous in meeting every need. Smallish kitchentte area on the short corridor from the entrance. Compact appliances were spotless. Opposite was a dual entry closet; one from kitchen corridor,... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Saratoga Springs, New York
Contributor
18 reviews 18 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 2, 2015

Stayed for a couple of days. Nice and quiet and clean...no issues. Store seemed to be a little under-stocked, but they did have whoopie pies. Very affordable! Pool area was clean and comfortable. Friendly staff.

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

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