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All 131 Jacksonville hotels

TownePlace Suites by Marriott Jacksonville Butler Boulevard

2.5 of 5 Hotel   |   4801 Lenoir Avenue, Jacksonville, FL 32216
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67%
Ranked #66 of 131 hotels in Jacksonville
A recent review
5 of 5 stars reviewed 1 week ago
saisriorl North Charleston, South Carolina
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  • Reviews (63)
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63 people have reviewed this hotel

Traveler rating
    24
    17
    9
    9
    4
See reviews for
20
12
5
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Chesapeake, VA
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed yesterday NEW

We checked in after 9pm on 8/30 after spending 7 days at Marriott Vacation Club in Marco Island FL. The exterior and lobby looked great. The front desk clerk was extremely friendly, recognized us as Marriott Rewards guest and offered a small gift of bottled water and snacks. So far so good....elevator up to the third floor and down the... More

Was this review helpful? Yes
New York City, New York
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Nice front desk staff. However, checked into my first room and quickly heard a dog barking. Not wanting the possibility of having this pooch barking all night, I decided to change rooms. Went downstairs to the front desk and they have me a room that reeks of tobacco. Too tired to change again but very unpleasant. I would only hope... More

Was this review helpful? Yes
John T, Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Dear Stan, Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the TownePlace Suites Jacksonville Butler Boulevard. You indicated in your response that your room was unsatisfactory, due to a strong odor. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s... More

North Charleston, South Carolina
Top Contributor
87 reviews 87 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

TownePlace Suites is on the same road, where lot of Hotels are there. The difference is -cost wise this is really effective, if you have AAA card-discounted rate-very nice.Budget saving!!:) 2. Room Air conditioning works so well. I have kept in 67 or 68 in the bedroom, it becomes real cold-amazing normally in hotels we have to keep doing or... More

Was this review helpful? Yes
John T, Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your kind words! While it is our jobs to provide a genuine, quality level of Customer Service to all of our guests, it is an added bonus to receive recognition, and appreciation. Thank you for being such a generous guest. It is a pleasure to serve guests like you! More

Pittsburgh, Pennsylvania
Contributor
16 reviews 16 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 21, 2014

Hotel is clean. Staff friendly, particularly Bella. Breakfast is adequate and there is ample time.Guest laundry helps out a great deal and only cost $1.00 to wash and $1.00 to dry. Will definitely return.

Was this review helpful? Yes 1
John T, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your compliments. We strive to please our guests. Please come back and see us when your travels bring you back to Jacksonville. More

Sterling, Virginia
Top Contributor
189 reviews 189 reviews
46 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed July 11, 2014

The room was tight with 3 people as the sofabed literally touched the bottom of the queen bed across from it. The sofabed was not in good shape, completely uncomfortable. It would have been fine for 2 people probably. The breakfast was so-so, no hot food option at all, which more and more hotels offer these days. Despite being close... More

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John T, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your feedback. My apologies that your stay was not comfortable. Please know that we our property is scheduled for improvements later in 2014. More

Kissimmee, Florida
Top Contributor
58 reviews 58 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 13, 2014

We were staying here for one night as we were going to TPC Golf. The room was clean and had whatever we needed. The breakfast was okay and the free internet and parking a plus. Bella was exceptional as a service person, she was very sincere in her care of guests.

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John T, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for your review! I hope you will come back and stay with us again, when your travels bring you back to the Jacksonville area. More

atlanta, georgia
Senior Contributor
30 reviews 30 reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 11, 2014

I was part of a group of people staying at this hotel for a particular date and somehow the reservation agent still booked it for the wrong days. The money was credited back to my account about a week later but the mistake should have never happened and given that other hotels in the area were fully booked it could... More

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John T, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to notify me of the issues regarding the wrong reservation dates, and the error of sending you to an occupied room. Regarding the reservation dates, Confirmation should have been emailed to you in advance, and the reservations agent should have confirmed Arrival, and Departure dates, to assure correct dates. As for the room mix-up,... More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 11, 2014

We went to the World Golf Hall of Fame (WGHOF) for a charity event and chose to stay here as the options at WFHOF were a complete disaster. This place was totally average. The rooms were so so, updated somewhat recently. The hotel needs some updating on its exterior. Of course if you are there for golf who cares about... More

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John T, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

***NOTE*** This review is NOT for TownePlace Suites by Marriott Jacksonville Butler Boulevard, but appears to be for World Golf Renaissance Hotel and Resort. PLEASE REMOVE THIS REQUEST FROM TOWNEPLACE SUITES BY MARRIOTT JACKSONVILLE More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 3, 2014

I stayed at this hotel in at the end of April, I chose this hotel because it was close to my job and had kitchens in the rooms. I also always try to stay with marriott. I don't understand how this hotel could be so new yet in such terrible shape. My sofa was gross, looked like dirty men had... More

Was this review helpful? Yes 1
John T, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Colleen, thank you for taking the time to notify me of your experience at TownePlace Suites by Marriott Jacksonville Butler Blvd. The hotel is six years old, and is scheduled for improvements later this year (2014). More

Jacksonville, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 2, 2014

The nicest staff I have come across in years, clean room, GREAT value for the space you get. However, the wifi at this hotel is awful. I asked if it was any better than the Fairfield across the street to which the manager said yes they have revamped the system. He was wrong. It was awful.

Was this review helpful? Yes
John T, General Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

John, sorry for the inconvenience of the internet service you experienced at TownePlace Suites by Marriott. Please note that we have recently upgraded our Internet service to 1.5MBPS, and we are now offering a higher speed internet service option of 4MBPS, for a slight upcharge of $4.95/day. More

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Additional Information about TownePlace Suites by Marriott Jacksonville Butler Boulevard

Address: 4801 Lenoir Avenue, Jacksonville, FL 32216
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites by Marriott Jacksonville Butler Boulevard 2.5*
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Also Known As:
Towneplace Suites By Marriott Jacksonville Butler Boulevard Hotel Jacksonville
Towneplace Suites Jacksonville

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The TownePlace Suites by Marriott Jacksonville Butler Blvd is the new design for the TownePlace Suites. At the TownePlace Suites, you will be able to settle in, keep your routine, and stay connected to the local area because our goal is to make life away from home easy, so that you can continue Real Living. ... more   less 
Number of rooms
85

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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