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TownePlace Suites by Marriott Jacksonville Butler Boulevard

2.5 of 5
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4801 Lenoir Avenue, Jacksonville, FL 32216
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TownePlace Suites by Marriott Jacksonville Butler Boulevard
Best prices for: 1 room 1 guest
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Ranked #73 of 131 Hotels in Jacksonville
A recent review
4 of 5 stars reviewed 1 week ago
FLjoan Palm Coast, Fl
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88 reviews from our community

Traveler rating
    27
    28
    15
    14
    4
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27
16
5
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palm Coast, Fl
Top Contributor
65 reviews 65 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Very pleased with the cleanliness, layout and comfort of room, friendliness of Bella, front desk clerk and overall stay. Having a kitchen is very nice, even though for one night we only used the refrigerator and freezer. Decor is modern and up to date. The higher toilet is also very comfortable.

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Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Wilmington, North Carolina
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall the stay was ok at best. From the time I entered my suite there was a problem after problem. There were a lot of employees running around trying to look important without any answers to the problems at hand. The Manager Greg was TERRIBLE(he's in the wrong business-so not a people person), the front desk person Bella was fantastic,... More 

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Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear feedback about your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.... More 

1 review
4 of 5 stars Reviewed 1 week ago

Bella was amazing and Cindy went the extra mile for my family will return again soon very good fanily placw veey clean and friendly loved breakfast and dog feiendly bella is a happy lady that needs to be there more often see tou in june

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Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear feedback about your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.... More 

Milton, Vermont
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 5 nights in April and while it was decent, it wouldn't be my first choice for a hotel, and I probably will never stay here again unless I can get a really, really cheap rate. It was a pretty big disappointment for being a Marriott. I'll start off with the good points. Nearly all... More 

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Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time out of your busy schedule to review our property. I apologize for any inconveniences you may have encountered while staying with us here. We work very hard to achieve a comfortable stay for our guests. That being said we have fallen short of where we expect, and hope to be in your encounter. For... More 

Orlando
Top Contributor
180 reviews 180 reviews
111 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First, I have stayed at this property a lot, maybe two dozen times over the years and in South Jax, it is actually one of the best options as there are not a lot of great options nearby. That said, I wish this property was more consistent. The staff is hit or miss, staff wearing headphones, staff not around... the... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time out of your busy schedule to review our property. I apologize for any inconveniences you may have encountered while staying with us here. We work very hard to achieve a comfortable stay for our guests. That being said we have fallen short of where we expect, and hope to be in your encounter. For... More 

Tolland, CT
Top Contributor
86 reviews 86 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed April 14, 2015

We wanted to find a hotel with separate bedrooms and this is one of the few that has that option, keep in mind that there are only 4 rooms (the ones on the end) that have this feature. The hotel itself was fairly clean and the staff went out of their way to be friendly. However when we got to... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time out of your busy schedule to review our property. I apologize for any inconveniences you may have encountered while staying with us here. We work very hard to achieve a comfortable stay for our guests. That being said we have fallen short of where we expect, and hope to be in your encounter. For... More 

Sarasota, Florida
Top Contributor
55 reviews 55 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed April 14, 2015 via mobile

We had a 2 bedroom suite reserved only to arrive and be told they didn't have one available for us. They did give us 2 singles, but we had to split up the family for our 2 day stay. The good: bed and pillows were comfortable and the room clean. The coffee in the breakfast area was decent. The bad:... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time out of your busy schedule to review our property. I apologize for any inconveniences you may have encountered while staying with us here. We work very hard to achieve a comfortable stay for our guests. That being said we have fallen short of where we expect, and hope to be in your encounter. For... More 

Las Vegas, Nevada
Top Contributor
54 reviews 54 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 8, 2015

You could not ask for a more friendly person than Bella to check you in and explain the amenities. On the other hand, the room stinks. Literally. I don't know what they use to clean but it smells like a beauty salon from the 70s. Yuck. Other than the smell the place is very neat and clean.

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to share your recent experience at the TownePlace Suites Jacksonville Butler Boulevard with us. As the cleanliness of our hotel is a key priority, I am very sorry that the smell of our guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an... More 

Atlanta, Georgia
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 1, 2015

I selected this hotel for the location off the highway. I am a frequent business traveler and although this is not a premium Marriott property it fit my needs perfectly. I did see the negative reviews, and yes the carpets need cleaning. On the breakfast the selection at this hotel is the same as all other Towne Place Suites. It... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

sonoma
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 23, 2015

We were here for several days & treated like family. Had a few small problems that were fixed right away. Nice breakfast in mornings, coffee in lobby all the time. Cheerful, helpful staff. Clean rooms. I would suggest getting the 2 bedroom suite if you have more than 2 people in your party. Plenty of room, full kitchen, 3 TV's.... More 

Was this review helpful? Yes
Gregfalabella, Front Office Manager at TownePlace Suites by Marriott Jacksonville Butler Boulevard, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville Butler Boulevard. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

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