We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 130 Jacksonville hotels

Sheraton Jacksonville

3.5 of 5 Hotel   |   10605 Deerwood Park Blvd., Jacksonville, FL
Hotel website
Hotel deals
Hotel amenities
Special Offer
Breakfast for 2 Included
Sheraton Jacksonville
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save Saved
You added Sheraton Jacksonville to your Saves list
66%
Ranked #64 of 130 Hotels in Jacksonville
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 3 days ago
Notsofar Singapore
Write a Review

176 reviews from our community

Traveler rating
    50
    63
    43
    10
    10
See reviews for
36
38
14
73
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (176)
  • Mar-May only
    (46)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (39)
All months
Singapore
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This property looks outdated although it is not very old. The first thing you realise when you enter the room is how dark it is, all the wood, carpets, curtains are kept in a very dark and dull tone. I was allocated a "club room" on the 6th (top floor). When you exit the elevator your walk straight into the... More

Was this review helpful? Yes
Palm Bay, Florida
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here last week, my 3rd stay at this hotel in 3 or 4 yrs. The first 2 stays were great- I never even look for another place and just book here. This last visit wasn't the same though. I will start with the good things -1)it is easy access off of I-95, especially if you are coming from the... More

Was this review helpful? Yes
New York City, New York
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for two nights on a business trip. This hotel is average - it was what I would expect, basically, but nothing to write home about. I was surprised by the small indoor pool - it was basically a large jacuzzi, and there weren't even chairs around the pool to use (although the pool room was so small... More

Was this review helpful? Yes 1
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell us about your stay. The hotel provides a complimentary shuttle to the surrounding area within a 5 mile radius. This includes the large outdoor mall at St. Johns Town Center which includes literally 100's of shops restaurants and other venues. Warm Regards, Ray More

GA
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 24, 2014

We reserved 2 nights at this hotel using Expedia for the great rate. However we decided we would like to add an additional night to our stay. The hotel refused to honor the rate that we reserved with...big disappointment. So we decided to go somewhere else for our 3rd night. Pros: Hotel restaurant food was very good. We enjoyed it.... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello and thank you for your review of your stay at our hotel. I am very sorry we were unable to accommodate your request for another night at your price at the time. I sincerely apologize for any inconvenience this caused you. We appreciate the other nice comments about our hotel and location and look forward to being of service... More

Jacksonville, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 15, 2014 via mobile

I don't know why there are so many terrible reviews for this hotel. I had a good experience here, and I have stayed in many hotels. As a Starwood preferred guest I would say this hotel is on par with many other smaller scale Sheratons that I have stayed at. The gentlemen that were at the front desk were very... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello TB08, Thank you very much for your kind words about our team and our hotel. I am proud of both and I have been here for the entire 6 years the property has been open. I wish I had a good answer for bad reviews. Most times it comes down to not getting either what you wanted or expected... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 31, 2014

This is my 2nd stay at this hotel in the last year. My first experience was average at best but clearly this hotel is moving in the wrong direction. The rooms are in desperate need of simple upkeep including painting and replacing carpet. They are definitely under staffed specifically in the restaurant. But the gentleman that runs the bar a... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello trishbrownie, Thank you for taking the time to tell me about your stay. I am disappointed to read about your experiences at my hotel and expecailly disappointed we have not been able to correct these perceptions during your stays. I know traveling is tough enough without having expectations not met. I would be happy to discuss your concerns further... More

Hawthorne
2 reviews
3 of 5 stars Reviewed July 16, 2014

Need more help at the front desk. Clean tub better and a lot of lent in the air vent over the tub that looks like it never been clean. Paper thin walls. Can hear stomping,yelling and running down the halls. room #246

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Christy C, Thank you for taking the time to tell us and others about your recent stay. I am obviously disappointed to read about the cleanliness issues you experienced as there is simply no excuse for that kind of disappointment. I gratefully appreciate you bringing it to my attention and assure you your comments make a difference to this... More

Orlando, Florida
Top Contributor
91 reviews 91 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 15, 2014

Nice hotel. Rooms are comfortable. Service and Staff is good. Restaurant service and food are good.The hotel is very noisy due to a lot of rooms reserved with pet owners. So if you don't like dogs or has allergies issues I do not recommend it.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Lovetotravel2222, Thank you for your very kind words about our property and team. When all is said and done it comes down to the associates that make the difference whether it is simply being warm and welcoming and connecting with our guests or if it is doing their best to help when we disappoint and/or don’t meet an expectation.... More

Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 13, 2014

Booked through Priceline and check in went smoothly. I don't agree with a $100 per night hold on your card for incidentals- just a little steep. Another reviewer noted the bugs in the buffet so let me reinforce that... Bugs made a home in the morning breakfast buffet. Save your cash and grab an apple and banana at the gas... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello fancymartinez, Thank you for taking the time to tell us about your stay. Our team appreciates the kind words as well as the comments concerning the breakfast buffet. I sincerely apologize for any inconvenience. Kind Regards, Ray More

Jacksonville, Florida
1 review
1 of 5 stars Reviewed July 8, 2014

I was dissapointed at check-in.didnt have the room we reserved.they promised a extra bed ,didnt bring it.Stereotyped us in the store.Charger stolen out room after they finally moved us.Wouldnt let us change locations.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for your feedback. Ray More

Do you own or manage Sheraton Jacksonville?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Jacksonville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Jacksonville

Address: 10605 Deerwood Park Blvd., Jacksonville, FL
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Jacksonville 3.5*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Travelocity, Priceline, Orbitz, Hotels.com, Odigeo and Tingo so you can book your Sheraton Jacksonville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Jacksonville Hotel Jacksonville
Jacksonville Sheraton

52 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (32)
Viewed
Room/suite (11)
Viewed
View from room (2)
Viewed
Hotel & grounds (8)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (4)
Viewed
Pool/beach area (2)
Viewed
Family/play areas (1)
Viewed
Bathroom (1)
Viewed
Room/suite (5)
Viewed
Dining (2)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Sheraton Jacksonville