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All 130 Jacksonville hotels

Sheraton Jacksonville

3.5 of 5 Hotel   |   10605 Deerwood Park Blvd., Jacksonville, FL
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67%
Ranked #64 of 130 Hotels in Jacksonville
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 1 week ago
amester57 New York City, New York
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174 reviews from our community

Traveler rating
    50
    63
    41
    10
    10
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36
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14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
New York City, New York
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for two nights on a business trip. This hotel is average - it was what I would expect, basically, but nothing to write home about. I was surprised by the small indoor pool - it was basically a large jacuzzi, and there weren't even chairs around the pool to use (although the pool room was so small... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell us about your stay. The hotel provides a complimentary shuttle to the surrounding area within a 5 mile radius. This includes the large outdoor mall at St. Johns Town Center which includes literally 100's of shops restaurants and other venues. Warm Regards, Ray More

GA
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We reserved 2 nights at this hotel using Expedia for the great rate. However we decided we would like to add an additional night to our stay. The hotel refused to honor the rate that we reserved with...big disappointment. So we decided to go somewhere else for our 3rd night. Pros: Hotel restaurant food was very good. We enjoyed it.... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello and thank you for your review of your stay at our hotel. I am very sorry we were unable to accommodate your request for another night at your price at the time. I sincerely apologize for any inconvenience this caused you. We appreciate the other nice comments about our hotel and location and look forward to being of service... More

Jacksonville, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I don't know why there are so many terrible reviews for this hotel. I had a good experience here, and I have stayed in many hotels. As a Starwood preferred guest I would say this hotel is on par with many other smaller scale Sheratons that I have stayed at. The gentlemen that were at the front desk were very... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello TB08, Thank you very much for your kind words about our team and our hotel. I am proud of both and I have been here for the entire 6 years the property has been open. I wish I had a good answer for bad reviews. Most times it comes down to not getting either what you wanted or expected... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 31, 2014

This is my 2nd stay at this hotel in the last year. My first experience was average at best but clearly this hotel is moving in the wrong direction. The rooms are in desperate need of simple upkeep including painting and replacing carpet. They are definitely under staffed specifically in the restaurant. But the gentleman that runs the bar a... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello trishbrownie, Thank you for taking the time to tell me about your stay. I am disappointed to read about your experiences at my hotel and expecailly disappointed we have not been able to correct these perceptions during your stays. I know traveling is tough enough without having expectations not met. I would be happy to discuss your concerns further... More

Hawthorne
2 reviews
3 of 5 stars Reviewed July 16, 2014

Need more help at the front desk. Clean tub better and a lot of lent in the air vent over the tub that looks like it never been clean. Paper thin walls. Can hear stomping,yelling and running down the halls. room #246

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Christy C, Thank you for taking the time to tell us and others about your recent stay. I am obviously disappointed to read about the cleanliness issues you experienced as there is simply no excuse for that kind of disappointment. I gratefully appreciate you bringing it to my attention and assure you your comments make a difference to this... More

Orlando, Florida
Top Contributor
89 reviews 89 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 15, 2014

Nice hotel. Rooms are comfortable. Service and Staff is good. Restaurant service and food are good.The hotel is very noisy due to a lot of rooms reserved with pet owners. So if you don't like dogs or has allergies issues I do not recommend it.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Lovetotravel2222, Thank you for your very kind words about our property and team. When all is said and done it comes down to the associates that make the difference whether it is simply being warm and welcoming and connecting with our guests or if it is doing their best to help when we disappoint and/or don’t meet an expectation.... More

Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 13, 2014

Booked through Priceline and check in went smoothly. I don't agree with a $100 per night hold on your card for incidentals- just a little steep. Another reviewer noted the bugs in the buffet so let me reinforce that... Bugs made a home in the morning breakfast buffet. Save your cash and grab an apple and banana at the gas... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello fancymartinez, Thank you for taking the time to tell us about your stay. Our team appreciates the kind words as well as the comments concerning the breakfast buffet. I sincerely apologize for any inconvenience. Kind Regards, Ray More

Jacksonville, Florida
1 review
1 of 5 stars Reviewed July 8, 2014

I was dissapointed at check-in.didnt have the room we reserved.they promised a extra bed ,didnt bring it.Stereotyped us in the store.Charger stolen out room after they finally moved us.Wouldnt let us change locations.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for your feedback. Ray More

Senior Contributor
30 reviews 30 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 7, 2014

If you are traveling on business, this hotel has everything you need. Great price. Great location. If you are traveling with family and looking to be close to the beach (within walking distance) this hotel is not for you. If you don't mind a little bit of a drive to the beach then you're golden. The area is quiet. This... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello redwingirl, Thank you for taking the time to tell us about your stay and review our hotel for other readers. The time you took to discuss important matters to travelers shows why you are very respected as a Senior contributor. Our team looks forward to welcoming you back on a future stay. Safe travels and warm regards, Ray More

New York City, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed July 7, 2014

I travel quite a bit on business but this was my first time in Jacksonville. I stayed at the Sheraton thinking I was getting accomodations consistent with what I have come to expect from other Sheratons in other parts of the country. Boy was I disappointed. The carpets on the floor where I stayed were so stained I was shocked.... More

Was this review helpful? Yes 3
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello FPMZC, Thank you for taking the time to tell us about your recent stay. I am very disappointed to read about the inconsistencies you experienced with products and services. I sincerely apologize. I will not make excuses. The way we disappointed you and did not meet your expectations is simply not acceptable. Our team appreciates your comments and certainly... More

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Additional Information about Sheraton Jacksonville

Address: 10605 Deerwood Park Blvd., Jacksonville, FL
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Jacksonville 3.5*
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Also Known As:
Sheraton Jacksonville Hotel Jacksonville
Jacksonville Sheraton

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