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All 131 Jacksonville hotels

Sheraton Jacksonville

3.5 of 5 Hotel   |   10605 Deerwood Park Blvd., Jacksonville, FL
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67%
Ranked #64 of 131 hotels in Jacksonville
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A recent review
4 of 5 stars reviewed 6 days ago
TB08 Jacksonville, Florida
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172 people have reviewed this hotel

Traveler rating
    50
    62
    40
    10
    10
See reviews for
35
38
14
70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Jacksonville, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I don't know why there are so many terrible reviews for this hotel. I had a good experience here, and I have stayed in many hotels. As a Starwood preferred guest I would say this hotel is on par with many other smaller scale Sheratons that I have stayed at. The gentlemen that were at the front desk were very... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello TB08, Thank you very much for your kind words about our team and our hotel. I am proud of both and I have been here for the entire 6 years the property has been open. I wish I had a good answer for bad reviews. Most times it comes down to not getting either what you wanted or expected... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is my 2nd stay at this hotel in the last year. My first experience was average at best but clearly this hotel is moving in the wrong direction. The rooms are in desperate need of simple upkeep including painting and replacing carpet. They are definitely under staffed specifically in the restaurant. But the gentleman that runs the bar a... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello trishbrownie, Thank you for taking the time to tell me about your stay. I am disappointed to read about your experiences at my hotel and expecailly disappointed we have not been able to correct these perceptions during your stays. I know traveling is tough enough without having expectations not met. I would be happy to discuss your concerns further... More

Hawthorne
2 reviews
3 of 5 stars Reviewed July 16, 2014

Need more help at the front desk. Clean tub better and a lot of lent in the air vent over the tub that looks like it never been clean. Paper thin walls. Can hear stomping,yelling and running down the halls. room #246

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Christy C, Thank you for taking the time to tell us and others about your recent stay. I am obviously disappointed to read about the cleanliness issues you experienced as there is simply no excuse for that kind of disappointment. I gratefully appreciate you bringing it to my attention and assure you your comments make a difference to this... More

Orlando, Florida
Top Contributor
68 reviews 68 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 15, 2014

Nice hotel. Rooms are comfortable. Service and Staff is good. Restaurant service and food are good.The hotel is very noisy due to a lot of rooms reserved with pet owners. So if you don't like dogs or has allergies issues I do not recommend it.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Lovetotravel2222, Thank you for your very kind words about our property and team. When all is said and done it comes down to the associates that make the difference whether it is simply being warm and welcoming and connecting with our guests or if it is doing their best to help when we disappoint and/or don’t meet an expectation.... More

Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 13, 2014

Booked through Priceline and check in went smoothly. I don't agree with a $100 per night hold on your card for incidentals- just a little steep. Another reviewer noted the bugs in the buffet so let me reinforce that... Bugs made a home in the morning breakfast buffet. Save your cash and grab an apple and banana at the gas... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello fancymartinez, Thank you for taking the time to tell us about your stay. Our team appreciates the kind words as well as the comments concerning the breakfast buffet. I sincerely apologize for any inconvenience. Kind Regards, Ray More

Jacksonville, Florida
1 review
1 of 5 stars Reviewed July 8, 2014

I was dissapointed at check-in.didnt have the room we reserved.they promised a extra bed ,didnt bring it.Stereotyped us in the store.Charger stolen out room after they finally moved us.Wouldnt let us change locations.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for your feedback. Ray More

Senior Contributor
30 reviews 30 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 7, 2014

If you are traveling on business, this hotel has everything you need. Great price. Great location. If you are traveling with family and looking to be close to the beach (within walking distance) this hotel is not for you. If you don't mind a little bit of a drive to the beach then you're golden. The area is quiet. This... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello redwingirl, Thank you for taking the time to tell us about your stay and review our hotel for other readers. The time you took to discuss important matters to travelers shows why you are very respected as a Senior contributor. Our team looks forward to welcoming you back on a future stay. Safe travels and warm regards, Ray More

New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed July 7, 2014

I travel quite a bit on business but this was my first time in Jacksonville. I stayed at the Sheraton thinking I was getting accomodations consistent with what I have come to expect from other Sheratons in other parts of the country. Boy was I disappointed. The carpets on the floor where I stayed were so stained I was shocked.... More

Was this review helpful? Yes 3
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello FPMZC, Thank you for taking the time to tell us about your recent stay. I am very disappointed to read about the inconsistencies you experienced with products and services. I sincerely apologize. I will not make excuses. The way we disappointed you and did not meet your expectations is simply not acceptable. Our team appreciates your comments and certainly... More

Lexington, North Carolina
1 review
3 of 5 stars Reviewed July 6, 2014

Stayed 4th of July 2014 - Booked room with King Bed was told could get a cot for me. Got there and they said they could not give us a cot. Slept on floor for 4 hours prior to a 8 hour drive the next day. Went to breakfast thinking we had buffet included. Breakfast not included and was not... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Carl T, Thank you for taking the time to tell us about your stay. I was disappointed to read about the lack of communication in delivering a cot to your room. I sincerely apologize. I know that even though cots are in very limited supply and are a request, when you are given the impression that you will have... More

Athens, GA
Top Contributor
64 reviews 64 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 29, 2014

I agree with the majority of the reviews: this is an average hotel, in need of some renovations, better housekeeping, thicker walls, and new beds, but you can get a decent room for a good price, free parking, and you are conveniently located near the highway and outdoor mall. The gym is small and so is the pool, which is... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Llya, Thank you for taking the time to tell us about your recent stay and reviewing some of our products and services from your point of view. My team and I appreciate your kind words as well as your constructive comments about areas that need improvement and did not meet your expectations. We hope you will give us the... More

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Additional Information about Sheraton Jacksonville

Address: 10605 Deerwood Park Blvd., Jacksonville, FL
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Jacksonville 3.5*
Reservation Options:
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Also Known As:
Sheraton Jacksonville Hotel Jacksonville
Jacksonville Sheraton

52 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in Jacksonville
Hotel Class
Official Description (provided by the hotel)
The Sheraton Jacksonville Hotel is just steps from attractions such as the Avenues Shopping Mall, the Mayo Clinic, University of North Florida-UNF, and the St. Johns Town Center Mall. ... more   less 
Number of rooms
159

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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