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All 132 Jacksonville hotels

Sheraton Jacksonville

3.5 of 5 Hotel   |   10605 Deerwood Park Blvd., Jacksonville, FL
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Ranked #73 of 132 Hotels in Jacksonville
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 3 weeks ago
68ScottG Knoxville, Tennessee
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202 reviews from our community

Traveler rating
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    73
    46
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indianapolis, Indiana
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

My husband & I & our 2 small dogs stayed here for 2 nights...a Saturday & Sunday. We'd been on the road all day & were so ready to get to our room & relax, but that was not to be. We had a reservation & because we knew we'd be getting in late, we called ahead of time &... More 

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your stay. As a pet friendly hotel we restrict the rooms with pets in order to accommodate the much greater number of guests that do not travel with pets. It has also been a normal request for rooms to be as low as possible for this purpose and thus we... More 

Knoxville, Tennessee
Top Contributor
60 reviews 60 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall, the stay was good. The staff was very accommodating during a busy weekend for New Years. There was a lot of Taxslayer bowl fans, me included, and the staff was great letting everyone have extra fun in the bar and lobby area. Rooms are clean and the location cannot be beat being right outside of St. John's Town Center.... More 

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your stay. My team and I sincerely appreciate your comments about us our hotel and our location and we are looking forward to being of service to you again on a future visit. Warm Regards, Ray More 

Davie
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 23, 2014

When we stayed over Thanksgiving weekend 2014. First off there was always an excuse why room service wasn't available. It took 2-hours to get extra blankets & pillows. That is extremely unacceptable. Never got my SPG points or perks even though I told them in advance. I have never been treated like the way I was treated being an SPG... More 

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Nicole, Thank you for taking the time to tell me about your stay. I am extremely disappointed to read about your experiences with your check in and room location as well as the cleanliness issues you encountered. I am very sorry we were not able to address any of these issued for you before your departure and want to... More 

Boca Raton, Florida
Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 18, 2014

During our drive from South Florida to NC, we stopped at the Sheraton for a great nights rest. Checkin was quick and easy, we were happy to have our dog with us at no additional charge. Best surprise was the complimentary breakfast for booking a club level room. Kids loved the cereal selection, husband and I enjoyed a toasted bagel,... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello soflachick, Thank you for taking the time to tell us about your stay and for your kind words aobut our hotel. I am pleased to read you enjoyed the extra amenities of the club level. Happy New Year, Ray More 

New York, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 8, 2014

I selected this hotel for my 4-night stay in early December 2014 because of (1) its relative proximity to Community Hospice of Northeast Florida, where I would be honoring my deceased parents’ memory by attending the 24th annual “Tree of Life and Candlelight Service of Remembrance” and (2) the hotel’s being a Starwood property. I usually have good experiences at... More 

Was this review helpful? Yes 1
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Peter, Thank you so very much for your very kind comments and your "tall man" humor. My team and I sincerely appreciate your shout outs specifically naming Dashawn, Joe, Linda and Reggie. All of us are looking forward to welcoming you back on a future stay our way. Safe travels between now and then. Warm Regards, Ray More 

Crown Point, Indiana
Contributor
18 reviews 18 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 3, 2014

I booked my room on Priceline and the location was excellent. Right ouround the corner from fabulous shopping and restaurants. Ericka checked us in and let me just say she is wonderful. Fantastic customer service. They also have a free shuttle within 5 miles from hotel which is great bottom line stay here

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you very much for taking the time to tell me about your stay. My team and I sincerely appreciate the shout outs for the service and property. We are looking forward to welcoming you back on a future stay. Warm Regards, Ray More 

Tampa, Florida
Contributor
14 reviews 14 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 2, 2014

Was very disappointed with them cleanliness of them floor coverings. I stayed on the 2nd floor and their hall carpet was filthy with numerous stains.i asked for a quiet room and was given a room at their end of the hall by then service elevator. Heard it for hours after I got into their room and it woke me up... More 

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your stay. I am disappointed to read our room corridor carpet and your room location did not meet your expectations. I sincerely hope you will give us another chance to be of better service to you in the future. If I can be of additional assistance please reach out to... More 

New York City, New York
Top Contributor
86 reviews 86 reviews
85 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed December 2, 2014

Nothing wrong with the rooms at this hotel other than they are dark and need an update. The rest of the hotel leaves a lot to be desired. The club lounge is virtually nonexistent. Ensure you don't pay for that.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your stay. I am disappointed the club lounge itself with its free hot continental breakfast, all day snacks, water and fruits as well as evening snacks did not meet your expectations. Warm regards, Ray More 

Tallahassee, Florida
Top Contributor
87 reviews 87 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 2, 2014

We stayed here on Thanksgiving Weekend. It is in a business park and was virtually empty. The property is nice and the price was a real bargain for what you received. It is very close to St. Johns Town Center open mall that has lots of stores and lots of places to eat. It is also very close to the... More 

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello and thank you for taking the time to tell me about your stay. I sincerely appreciate your shout outs to the team and your helpful review of our property and the surrounding area. I would mention also that the hotel offers a complimentary shuttle to the Town Center Mall you mentioned. The team and I are looking forward to... More 

Jacksonville, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 1, 2014

Booked this hotel during thanksgiving so we could have a break from our families. What we arrived to find was a very clean, well appointed hotel. Modern finishes and a comfortable bed made this hotel special. The only thing that didn't make sense is that local calls weren't free. I mean, we all have cell phones and I never needed... More 

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your stay. My team and I sincerely appreciate your kind words about the hotel and the team. We are looking forward to welcoming you back in the future. Warm Regards, Ray More 

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Additional Information about Sheraton Jacksonville

Address: 10605 Deerwood Park Blvd., Jacksonville, FL
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Jacksonville 3.5*
Number of rooms: 159
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Also Known As:
Sheraton Jacksonville Hotel Jacksonville
Jacksonville Sheraton
Hotel Style:
#3 Green Hotel in Jacksonville

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