We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 131 Jacksonville hotels

Sheraton Jacksonville

3.5 of 5 Hotel   |   10605 Deerwood Park Blvd., Jacksonville, FL
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton Jacksonville to your Saves list
Sheraton Jacksonville
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
68%
Ranked #64 of 131 hotels in Jacksonville
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 2 weeks ago
Kristy C Hawthorne
  • Overview
  • Reviews (170)
  • Photos (52)
  • Amenities
  • Q&A
  • Room tips (35)
  • Location
  • More
Write a Review

170 people have reviewed this hotel

Traveler rating
    50
    61
    40
    9
    10
See reviews for
35
38
14
70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Hawthorne
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Need more help at the front desk. Clean tub better and a lot of lent in the air vent over the tub that looks like it never been clean. Paper thin walls. Can hear stomping,yelling and running down the halls. room #246

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Christy C, Thank you for taking the time to tell us and others about your recent stay. I am obviously disappointed to read about the cleanliness issues you experienced as there is simply no excuse for that kind of disappointment. I gratefully appreciate you bringing it to my attention and assure you your comments make a difference to this... More

Orlando, Florida
Top Contributor
53 reviews 53 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Rooms are comfortable. Service and Staff is good. Restaurant service and food are good.The hotel is very noisy due to a lot of rooms reserved with pet owners. So if you don't like dogs or has allergies issues I do not recommend it.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Lovetotravel2222, Thank you for your very kind words about our property and team. When all is said and done it comes down to the associates that make the difference whether it is simply being warm and welcoming and connecting with our guests or if it is doing their best to help when we disappoint and/or don’t meet an expectation.... More

Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked through Priceline and check in went smoothly. I don't agree with a $100 per night hold on your card for incidentals- just a little steep. Another reviewer noted the bugs in the buffet so let me reinforce that... Bugs made a home in the morning breakfast buffet. Save your cash and grab an apple and banana at the gas... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello fancymartinez, Thank you for taking the time to tell us about your stay. Our team appreciates the kind words as well as the comments concerning the breakfast buffet. I sincerely apologize for any inconvenience. Kind Regards, Ray More

Jacksonville, Florida
1 review
1 of 5 stars Reviewed 3 weeks ago

I was dissapointed at check-in.didnt have the room we reserved.they promised a extra bed ,didnt bring it.Stereotyped us in the store.Charger stolen out room after they finally moved us.Wouldnt let us change locations.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for your feedback. Ray More

Senior Contributor
30 reviews 30 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are traveling on business, this hotel has everything you need. Great price. Great location. If you are traveling with family and looking to be close to the beach (within walking distance) this hotel is not for you. If you don't mind a little bit of a drive to the beach then you're golden. The area is quiet. This... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello redwingirl, Thank you for taking the time to tell us about your stay and review our hotel for other readers. The time you took to discuss important matters to travelers shows why you are very respected as a Senior contributor. Our team looks forward to welcoming you back on a future stay. Safe travels and warm regards, Ray More

New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I travel quite a bit on business but this was my first time in Jacksonville. I stayed at the Sheraton thinking I was getting accomodations consistent with what I have come to expect from other Sheratons in other parts of the country. Boy was I disappointed. The carpets on the floor where I stayed were so stained I was shocked.... More

Was this review helpful? Yes 3
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello FPMZC, Thank you for taking the time to tell us about your recent stay. I am very disappointed to read about the inconsistencies you experienced with products and services. I sincerely apologize. I will not make excuses. The way we disappointed you and did not meet your expectations is simply not acceptable. Our team appreciates your comments and certainly... More

Lexington, North Carolina
1 review
3 of 5 stars Reviewed 3 weeks ago

Stayed 4th of July 2014 - Booked room with King Bed was told could get a cot for me. Got there and they said they could not give us a cot. Slept on floor for 4 hours prior to a 8 hour drive the next day. Went to breakfast thinking we had buffet included. Breakfast not included and was not... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Carl T, Thank you for taking the time to tell us about your stay. I was disappointed to read about the lack of communication in delivering a cot to your room. I sincerely apologize. I know that even though cots are in very limited supply and are a request, when you are given the impression that you will have... More

Athens, GA
Top Contributor
64 reviews 64 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I agree with the majority of the reviews: this is an average hotel, in need of some renovations, better housekeeping, thicker walls, and new beds, but you can get a decent room for a good price, free parking, and you are conveniently located near the highway and outdoor mall. The gym is small and so is the pool, which is... More

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Llya, Thank you for taking the time to tell us about your recent stay and reviewing some of our products and services from your point of view. My team and I appreciate your kind words as well as your constructive comments about areas that need improvement and did not meet your expectations. We hope you will give us the... More

Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 24, 2014

Great place to hang your hat on your way to the beach, or on your way back. Nice lounge, pool and service. Free parking and they has shuttles to the beach that depart every so often, so it's a good alternative to getting an ocean front hotel (if they're too pricey for you).

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Aaron A, Thank you for taking the time to review your stay with us and for your very kind words. My team and I are looking forward to welcoming you back and connecting with you again on a future stay. Warm Regards, Ray More

Albany, Georgia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

We had a very nice overnight stay, late night drinks and snacks, and morning buffet breakfast. Everything went extremely well. Staff was friendly/good. Gym was good. Drinks and breakfast fun and friendly. I did not take advantage of the pool. No complaints with this hotel. Close to the town center shopping plaza.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello westgordan, Thank you for taking the time to review your recent stay at our hotel. My team and I sincerely appreciate your kind words about both the hotel and our service. We are looking forward to welcoming and connecting with you once again on a future trip to Jacksonville. Thank you and safe travels. Warm Regards, Ray More

Owners: What's your side of the story?
If you own or manage Sheraton Jacksonville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Jacksonville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Jacksonville

Address: 10605 Deerwood Park Blvd., Jacksonville, FL
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Jacksonville 3.5*
Reservation Options:
TripAdvisor is proud to partner with Starwood, Priceline, Expedia, Orbitz, Travelocity, Tingo, Hotels.com, Venere and Agoda so you can book your Sheraton Jacksonville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Jacksonville Hotel Jacksonville
Jacksonville Sheraton

52 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (32)
Viewed
Room/suite (11)
Viewed
View from room (2)
Viewed
Hotel & grounds (8)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (2)
Viewed
Family/play areas (1)
Viewed
Bathroom (1)
Viewed
Room/suite (5)
Viewed
Dining (2)
Viewed
Other (5)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in Jacksonville
Hotel Class
Official Description (provided by the hotel)
The Sheraton Jacksonville Hotel is just steps from attractions such as the Avenues Shopping Mall, the Mayo Clinic, University of North Florida-UNF, and the St. Johns Town Center Mall. ... more   less 
Number of rooms
159

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer