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All 131 Jacksonville hotels

Sheraton Jacksonville

3.5 of 5 Hotel   |   10605 Deerwood Park Blvd., Jacksonville, FL
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Ranked #57 of 131 hotels in Jacksonville
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 5 days ago
Thomasja37 Hartsville, South Carolina, United States
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153 people have reviewed this hotel

Traveler rating
    48
    55
    34
    8
    8
See reviews for
31
35
14
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • Portuguese first
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English first
Hartsville, South Carolina, United States
Top Contributor
96 reviews 96 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great hotel. Updated lobby and rooms. Clean and modern. Only problem was the bed. It was very firm, not as nice as most other hotels of similar quality. Also, the bathroom had a double door entrance that didn't lock. Just come on in. The location is great though. About 1-2 miles to St. John's shopping and restaurants and 6 miles... More

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tybee island
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

my family and i planned a trip to the zoo and decided to stay at the beach. Found this hotel on line and booked a room, sometimes on line sites are a little deceptive but was pleasantly surprised that it was not so here. The room was clean with a great view of the beach, the front desk was cheerful... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

We booked a reservation and ended up cancelling within the cancellation policy but we were still charged. The funny thing is that when we called to ask why we were charged they tried to tell us that we stood at their hotel and they had an actual swipe on my credit card. OBVIOUSLY this was not the case since we... More

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Orlando, Florida
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 1, 2014

My husband is actually very picky when it comes to hotels, but even he had to admit he liked this hotel. We were very happy with all of the staff that we came in contact with, as well as the rooms. A couple of times we could hear noise coming from the hallway due to pretty large gap under the... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell us about your recent stay at our hotel. My team finds such comments encouraging and appreciates that you took the time to tell us. We are looking forward to welcoming you back on a future stay. Warm Regards, Ray More

NC
1 review
1 of 5 stars Reviewed February 27, 2014 via mobile

Worst experience ever! Bought a double bed room but got a king bed room. Said they were sold out and could bring us a roll out bed. As soon as we got into our king bed room, the cleaning lady knocked on our door. She did not speak or understand any English. After we shut the door, she reopened it... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Shannon, I am writing to thank you for taking the time to complete the Starwood Corporate Customer Survey concerning your stay in Jacksonville, Florida. I was disappointed to read about the experience of inconsistency with products and services during your stay. I am particularly disappointed with our inability to resolve this before your departure. I sincerely apologize for any... More

Newmarket, Canada
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 17, 2014

Very nice quality hotel. Not much immediately around it, but on a nice piece of property. Pond out back, across from a forest. Had to drive 10 minutes to get a pizza. Nice looking bar/restaurant in the lobby, but I did not try it. Rooms were very nice, but found a little bit of garbage that was missed by the... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for your comments and review. I was disappointed to read about the left behind debris in your room. Next time you visit try the free hotel shuttle to the St. John Town Center Mall. Over 100 places to eat and some great pizza as well. The mall is just 2 miles from the hotel and a 5 min... More

Jacksonville, Florida
1 review
5 of 5 stars Reviewed February 16, 2014

The manager Shon was very helpful. Deshawn and Lucas were very professional. The Houseman Kevin and the male night auditor were more than happy to help and have great personality. Shuttle convenience.

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello and thank you for your very kind comments and specifically for your shout out by name to many of our team members. We sincerely appreciate your taking the time to do both. We are looking forward to welcoming you back for a future stay. Warm Regards, Ray More

Rochester NY
Top Contributor
58 reviews 58 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 14, 2014

The room was really nice. Everything was top quality and quiet elegance. The amenities were not quite up to the standard of the room quality - breakfast not included, the pool was small, the lobby not terribly impressive. But the room more than made up for it. The mattress was extremely comfortable, the furnishings reminiscent of an English gentleman's club,... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you very much for your kind comments. My team and I appreciate the shout outs concerning the facilities, location and service. We are looking forward to welcoming you back again in the future. Warm Regards, Ray More

Lakeland, Florida
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 14, 2014

Stayed over for a weekend trip to Jacksonville. Booked through Priceline at a great deal. Arrived on a Saturday, departed on Sunday. Got a great deal on the room. It was a basic king sized bed room. Overall the room was very clean, and the bed was comfortable. The doors leading into the bath room were double doors with frosted... More

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello bobodaclown, Thank you very much for your kind comments. My team and I appreciate the shout outs concerning the facilities, location and service. We are looking forward to welcoming you back again in the future. Warm Regards, Ray More

naples, fl
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 2, 2014

This hotel is a great weekend overnight when traveling through Jacksonville. Very quick check-in with quite. very comfortable rooms. Free wifi that works very well and plenty of near the door parking.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you very much for your kind comments. My team and I are looking forward to welcoming you back in the future. Warm Regards, Ray More

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Additional Information about Sheraton Jacksonville

Also Known As:
Sheraton Jacksonville Hotel Jacksonville
Sheraton Jacksonville Hotel
Jacksonville Sheraton
Address: 10605 Deerwood Park Blvd., Jacksonville, FL
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Jacksonville
#46 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Jacksonville 3.5*
Official Description (provided by the hotel):
The Sheraton Jacksonville Hotel is just steps from attractions such as the Avenues Shopping Mall, the Mayo Clinic, University of North Florida-UNF, and the St. Johns Town Center Mall. ... more   less 
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