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Sheraton Jacksonville

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10605 Deerwood Park Blvd., Jacksonville, FL
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Sheraton Jacksonville
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Ranked #64 of 131 Hotels in Jacksonville
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 6 days ago
flpattie The Villages, Florida
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215 reviews from our community

Traveler rating
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    77
    46
    16
    16
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44
47
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83
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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The Villages, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Rooms clean, bed really comfy, restaurant clean with prompt service, bartender friendly and the lobby was very business friendly with computers or hook up available, copy machine, etc, readily accessible.

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you very much for taking the time to tell us about your recent stay. We appreciate the shout outs both about our products and services and look forward to being of service to you again on a return visit. Warm Regards, Ray More 

Milford, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I would. Definitely stay here again. When I check in there was a very nice young man by the name of Daniel that was very friendly and polite. The hotel is beautiful . The room and bathroom were very clean.i had the best sleep ever. Whenever I come back to Jacksonville I will be staying here again. I will recommend... More 

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you so much for the kind comments about your recent visit to our hotel. I know these surveys are time consuming and I want you to know that we appreciate all the positive scores as much as we need the feedback when we aren’t at our best. My team and I are looking forward to welcoming you back on... More 

Augusta, Georgia
Top Contributor
55 reviews 55 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice, clean, breakfast/tea/coffee provided. Beds had mattresses with springs...that seemed to me a bit outdated. But in general it was nice and we wished we spent more time there to enjoy the property.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell us about your recent stay at our property. We appreciate you mentioning our energy conservation initiative as well "Make a Green Choice". We are looking forward to welcoming you back on a future trip. Warm Regards, Ray More 

Jacksonville, Florida
Contributor
17 reviews 17 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed just one night with my young son but that was enough to make an impression! Love this place! I'm no stranger to the Jacksonville hotel seen, I've stayed at numerous hotels around Jax and never had such a nice experience. Five or six near the airport, two near Tinsel Town and two at the beach. Maybe it was because... More 

Was this review helpful? Yes 1
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell us and others about your experience and for describing many of the features and surrounding areas of our hotel. We look forward to welcoming you back on a future trip. Warm Regards, Ray More 

Top Contributor
156 reviews 156 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I attended a meeting here tonight. The food was good and the service was a great. The parking is ample and easy. This was a great location for a business meeting. The meeting room is a great room for a large meeting. The staff was friendly and eager to service.

Was this review helpful? Yes 1
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me and others about your recent visit to our property and attendance in one of our banquet and catering spaces. You can count on our Sheraton hotel to make all of your Jacksonville meetings a success. Our professional staff will approach every event with a dedicated focus - providing for every detail... More 

Koongal
Contributor
14 reviews 14 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This Motel is a clean well position and friendly place to stay, meals are very good and facilities are well maintained. We had no problems checking in late after 24 hours in planes & airports. Well worth staying if you are looking for a great stay

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your stay. I sincerely appreciate the kind words about both the hotel and the service. My team and I are looking forward to welcoming you back on a future stay. Warm Regards, Ray More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Had a great experience besides the fact that I was put on the floor that was obviously for guess with pets, but I had no pet. Got on the 2nd floor and the first smell that hit my nose was the smell of wet dog and piss. I was like maybe it was just my imagination until I got to... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your recent stay at my hotel. The pet friendliness of our hotel is obviously appreciated by many guests and challenges the noses of others. Our practice is to shampoo every room that in fact accommodates a pet and the hallways are professionally cleaned twice a year and spot cleaned by... More 

Tampa, Florida
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I enjoyed my stay here. The hotel is convenient to a large shopping center just to the north and very close to UNF. I only stayed one night in order to come up and visit the school and found the hotel to be a great choice. I scheduled this hotel sort of at random, through a well known "no name"... More 

Was this review helpful? Yes 1
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you very much for the very complete and through review. I sincerely appreciate the detailed and constructive manner in which you addressed our features and a few of our common comments. My team and I strive to make every guest stay a satifying one but often only hear about the things which do not go well and/or simply don't... More 

Orlando, Florida, USA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 14, 2015

Brandon at the front desk was great! He was able to accommodate a last minute room change so my friend and I didn't have to share a king bed and he was super nice. We were excited to see we were on the Club floor but we were sorely disappointed with the room. I remember reading this was a pet... More 

Was this review helpful? Yes 2
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your stay. I am very disappointed to read your comments about the condition in which you found your room. I sincerely apologize for any inconvenience we caused you. If I can be of additional service please reach out to me directly at the hotel. Warm Regards, Ray More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 13, 2015

If you are Starwood Gold or Platinum, I recommend staying here. The Club level offers complimentary continental breakfast, after work appetizers and teas/coffee selection all day! The room was spacious and the bed was comfy. I would have rated a perfect score, but I had to call housekeeping on two occasions to get something and it took awhile. Other than... More 

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your stay. My team and I sincerely appreciate the kind words about our service and hotel. If I can be of additional service now or in the future please reach out to me directly at the hotel. Warm Regards, Ray More 

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