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Sheraton Jacksonville

GreenLeadersSilver level
3.5 of 5
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10605 Deerwood Park Blvd., Jacksonville, FL
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Breakfast for 2 Included
Sheraton Jacksonville
Best prices for: 1 room 1 guest
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Ranked #70 of 131 Hotels in Jacksonville
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 3 weeks ago
VICMANROQ Clearwater, Florida
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227 reviews from our community

Traveler rating
    63
    81
    48
    16
    19
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48
51
17
86
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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1 review
1 of 5 stars Reviewed 6 days ago NEW

I had one of the worst experiences staying here recently!!!! I booked and went there the room was clean however the "Air Conditioning" was not working, I checked in mid afternoon and changed the thermostat to cool the room down, I left and came back hours later to find the room had only gotten hotter now "about 80 degrees" I... More 

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Clearwater, Florida
Contributor
20 reviews 20 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice hotel and rooms are pretty comfortable. Security is also great, you need key card to enter at night and use elevators. Would definitely stay at this hotel again. I was unable to use any of the amenities due to getting in late. Bar closes at 11:00 pm which is lame for a couples retreat looking to keep the... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello Vicmanroq, Thank you for taking the time to review our hotel. I sincerely appreciate your kind words. Our hotel is located just 1 mile from the St. John's Town Center with its numerous clubs and restaurants some of which are open after 11pm. We are looking forward to welcoming you back on a future trip. Warm Regards, Ray More 

Salt Lake City, Utah
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 20, 2015

Wow, this is incredible. I'm still here and if it wasn't for my company I'd be long gone. After posting this review, I'm sure I'll get a nice standard "sorry" reply from the manager, that I see over and over. First, I don't tend to write these, check my history. I check in last night, company has paid the room,... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Wow. I am as disappointed as you were to read this. I do not make excuses and won't start now. I am available to discuss this and any other matter directly if you reach out to me directly at the hotel. Warm Regards, Ray Smith 904-380-4123 Direct Line raymond.smith@sheratonjacksonville.com More 

Jonesboro, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 14, 2015

I book through Priceline name your own price so I was not sure what I was in for. I was pleasantly surprised when I saw we had stayed here a couple years ago. we arrived several hour early and check in was not until 3pm. I knew from reading reviews that I needed to request a refrigerator and a microwave... More 

Was this review helpful? Yes 1
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you very much for taking the time to tell me about your stay and experience and specifically for your comments about Erica. I have shared your comments with her and her supervisor as well as the rest of my team. My team and I are looking forward to inviting you back on a future trip. Warm Regards, Ray More 

2 reviews
1 of 5 stars Reviewed April 12, 2015 via mobile

I'm not a complainer however I'm sure everyone who writes reviews thinks that of themselves. When I recieve good service on any level I tell everyone I know...sad to say but the same goes for bad service. I've worked in the service industry my entire life and have visited Jacksonville before. To be blunt: I'm a coffee drinker...I love the... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your experience at my hotel. I sincerely apologize for the fact we did not meet your expectations. I pray you will give us another opportunity to be of better service to you in the future. If I can assist with those arrangements please reach out to me directly at the... More 

Orinda, California
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 8, 2015

This property is some distance from downtown Jacksonville but may be convenient for travelers seeking a suburban location. There is really nothing within walking distance, but there is a large mall nearby. Rooms were clean and comfortable and included Starbucks coffee. There is a small fitness room and an indoor pool. Parking is plentiful and complimentary. The top floor is... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your recent stay and to describe our property features and location 11 miles from downtown Jacksonville and the Jacksonville Beaches. In addition the St. John's Mall one of the largest outdoor malls in the country is a free shuttle ride from our hotel to their 100's of stores, restaurants and... More 

Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 8, 2015

After a week long cruise where we were waited on hand and foot, we were surprised that the great service continued when we arrived at the Jacksonville Sheraton. We were upgraded to club level. What made it even better that the service at the club level was exceptional. The attendants there, both in the evening and the following morning were... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello John Cathy B., Thank you very much for taking the time to tell me about your recent stay. Being compared to cruise service is very nice of you as well. We are looking forward to welcoming you back on a future stay. In the meantime Happy Cruising and Safe travels. Warm Regards, Ray More 

Boynton Beach, Florida
1 review
5 of 5 stars Reviewed April 7, 2015

I have never seen such amazing service, friendliness from the staff, promptness and great comfort in a hotel as I have seen here at The Sheraton in Jacksonville, FL. The cleanliness of this hotel is immaculate, the rooms are comfortable and with every detail in mind in providing the many needs of the guests. I can't wait to stay here... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you Kim for your very kind words and comments about our hotel and services. I sincerely appreciate the time it takes to complete the surveys and to write comments especially when all is as expected it should be. It is far easier to write out concerns than to take the time to recognize the more often than not efforts... More 

Sarasota, FL
Top Contributor
51 reviews 51 reviews
19 hotel reviews
204 helpful votes 204 helpful votes
4 of 5 stars Reviewed April 6, 2015

First off, folks must remember this isn't a resort hotel or the like; instead, it is very much a business / conference type hotel, which should be expected due to the area. There are no refrigerators in the rooms (though on the Club Level, I believe all have them), for instance, but if one is requested it will be delivered.... More 

Was this review helpful? Yes 1
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell us about your stay and reviewing our hotel products and services. If you need any additional assistance with any discrepancies please reach out to me directly at the hotel and I will be happy to assist. Warm Regards, Ray More 

Bartow, Florida
Top Contributor
77 reviews 77 reviews
38 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed March 31, 2015

The staff was courteous, but lacked 'the extra mile' attitude of many places we stay. There were 3 of us and were given a room (#226) with 2 double beds (not queens). From past experience, I knew this would be a very tight fit for us and asked if there was a room available with a queen or king and... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello and thank you for taking the time to tell us about your recent stay and your observations. It is true our rooms with 2 beds are full size beds and not queens. Unfortunately queen size beds will not fit into our rooms and there are no rooms with queen size beds. The 5 hotel suites feature a King size... More 

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