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Sheraton Jacksonville

GreenLeadersSilver level
3.5 of 5
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10605 Deerwood Park Blvd., Jacksonville, FL
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Sheraton Jacksonville
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Ranked #72 of 130 Hotels in Jacksonville
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 5 days ago
Willie M Lexington, Kentucky
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247 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Birmingham, Alabama
1 review
1 of 5 stars Reviewed 2 days ago NEW

Besides the rude front desk manager Joey and not so pleasant day shift front desk agents. Larry was really nice, always had a smile and made sure we were taken care of in a timely manner. It took a whole day for us to get a refrigerator, we received it and it did not work. Our room was not clean... More 

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Lexington, Kentucky
5 of 5 stars Reviewed 5 days ago NEW

I was very pleased with the Club lounge attendant Joseph Maurno. He was awesome, very Friendly, and provided GREAT CUSTOMER SERVICE! 100 POINTS FOR JOSEPH!!! HOPE HE'S HERE WHEN WE RETURN NEXT YEAR!!!!!

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Canton, GA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here two nights and found this hotel to be very nice. The room was clean and the bed was comfortable. The front desk was prompt and courteous at check-in. Later in the evening when returning from dinner, we asked the front desk for additional towels because we knew we would request privacy (no room service)... More 

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Park City, Utah
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The room maid service was horrible. I spent their a whole week. They didn't empty my trash a lot of the times. Also they didn't bother to replace my tissue boxes when it was empty. I had to go to the lobby many times to request for tissues. I can't believe a Sherton bite which is known for good hotel... More 

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Charlotte, North Carolina
2 reviews
3 of 5 stars Reviewed 3 weeks ago

JC and Erica were outstanding - helpful and courteous in finding an acceptable room. These 2 individuals are keepers. Rooms are old and tired, not up to Sheraton standards and definitely not worth the price. Close to the highway and a good location for the multiple facilities I needed to visit on business. In the future I will stay somewhere... More 

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Merced, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The front desk staff was very professional and courteous. However, the rooms are not up to the Sheraton standard. Our room wasn't very clean, apparently the vacuum doesn't reach the edges on the carpet. There was hair through out the bathroom. I would recommend staying elsewhere.

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Atlanta, Georgia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Dark, dingy, scuffed, not clean. Dirty walls, broken shower door, old mattress, dirty bathroom floor. Also surprised no outdoor pool. And a keycard for the elevator? It's not Manhattan. Front desk staff were courteous, but room service staff were weird and awkward. Best thing about the hotel? Ample parking, elevators were quicker than most small properties.

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Bluffton, South Carolina
Level Contributor
84 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was there this past weekend with family and we had 3 rooms. The hotel is very dates and the staff all look miserable and unhappy to be there. Only saw one smile in 2 days. the restaurant was understaffed and housekeeping was very slow. Will not stay here ever again unless they renovate. the service elevator was out which... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We came on a weekend trip, and stayed here for 2 nights. On Friday night we got in late around 1am, and check in went smooth! The room was very nice and spacious!! The next day we were gone all day, and came back in to a nicely cleaned room. We got back in late Saturday night, and the restaurant... More 

Was this review helpful? Yes 2
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 26, 2015

Stayed June 2015 on a business trip. Hotel is located 5 mins drive from our US office and about 5-10 mins drive from St Johns Town Center, where there is a very large selection of shops and restaurants. There are no amenities in walking distance from the hotel. Room was very spacious and comfortable. Bed was particularly comfortable. Shower door... More 

Was this review helpful? Yes 1
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