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Sheraton Jacksonville

GreenLeadersSilver level
3.5 of 5
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10605 Deerwood Park Blvd., Jacksonville, FL
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Sheraton Jacksonville
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Ranked #66 of 131 Hotels in Jacksonville
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 1 week ago
newshoes1965 Jonesboro, Georgia
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225 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, Utah
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Wow, this is incredible. I'm still here and if it wasn't for my company I'd be long gone. After posting this review, I'm sure I'll get a nice standard "sorry" reply from the manager, that I see over and over. First, I don't tend to write these, check my history. I check in last night, company has paid the room,... More 

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Jonesboro, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I book through Priceline name your own price so I was not sure what I was in for. I was pleasantly surprised when I saw we had stayed here a couple years ago. we arrived several hour early and check in was not until 3pm. I knew from reading reviews that I needed to request a refrigerator and a microwave... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you very much for taking the time to tell me about your stay and experience and specifically for your comments about Erica. I have shared your comments with her and her supervisor as well as the rest of my team. My team and I are looking forward to inviting you back on a future trip. Warm Regards, Ray More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

I'm not a complainer however I'm sure everyone who writes reviews thinks that of themselves. When I recieve good service on any level I tell everyone I know...sad to say but the same goes for bad service. I've worked in the service industry my entire life and have visited Jacksonville before. To be blunt: I'm a coffee drinker...I love the... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your experience at my hotel. I sincerely apologize for the fact we did not meet your expectations. I pray you will give us another opportunity to be of better service to you in the future. If I can assist with those arrangements please reach out to me directly at the... More 

Orinda, California
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property is some distance from downtown Jacksonville but may be convenient for travelers seeking a suburban location. There is really nothing within walking distance, but there is a large mall nearby. Rooms were clean and comfortable and included Starbucks coffee. There is a small fitness room and an indoor pool. Parking is plentiful and complimentary. The top floor is... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell me about your recent stay and to describe our property features and location 11 miles from downtown Jacksonville and the Jacksonville Beaches. In addition the St. John's Mall one of the largest outdoor malls in the country is a free shuttle ride from our hotel to their 100's of stores, restaurants and... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

After a week long cruise where we were waited on hand and foot, we were surprised that the great service continued when we arrived at the Jacksonville Sheraton. We were upgraded to club level. What made it even better that the service at the club level was exceptional. The attendants there, both in the evening and the following morning were... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello John Cathy B., Thank you very much for taking the time to tell me about your recent stay. Being compared to cruise service is very nice of you as well. We are looking forward to welcoming you back on a future stay. In the meantime Happy Cruising and Safe travels. Warm Regards, Ray More 

Boynton Beach, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

I have never seen such amazing service, friendliness from the staff, promptness and great comfort in a hotel as I have seen here at The Sheraton in Jacksonville, FL. The cleanliness of this hotel is immaculate, the rooms are comfortable and with every detail in mind in providing the many needs of the guests. I can't wait to stay here... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you Kim for your very kind words and comments about our hotel and services. I sincerely appreciate the time it takes to complete the surveys and to write comments especially when all is as expected it should be. It is far easier to write out concerns than to take the time to recognize the more often than not efforts... More 

Sarasota, FL
Top Contributor
51 reviews 51 reviews
19 hotel reviews
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First off, folks must remember this isn't a resort hotel or the like; instead, it is very much a business / conference type hotel, which should be expected due to the area. There are no refrigerators in the rooms (though on the Club Level, I believe all have them), for instance, but if one is requested it will be delivered.... More 

Was this review helpful? Yes 1
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Thank you for taking the time to tell us about your stay and reviewing our hotel products and services. If you need any additional assistance with any discrepancies please reach out to me directly at the hotel and I will be happy to assist. Warm Regards, Ray More 

Bartow, Florida
Top Contributor
77 reviews 77 reviews
38 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff was courteous, but lacked 'the extra mile' attitude of many places we stay. There were 3 of us and were given a room (#226) with 2 double beds (not queens). From past experience, I knew this would be a very tight fit for us and asked if there was a room available with a queen or king and... More 

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RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello and thank you for taking the time to tell us about your recent stay and your observations. It is true our rooms with 2 beds are full size beds and not queens. Unfortunately queen size beds will not fit into our rooms and there are no rooms with queen size beds. The 5 hotel suites feature a King size... More 

creswell
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I just spent 4 nights there last week. The room was very nice and comfortable. The staff was very helpful and courteous. They were especially helpful when my driver didn't show at 4 in the morning when I had to leave and helped secure a ride to the airport. I will be back.

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Good Morning and thank you for taking the time to tell us about your stay and you kind words about our property and staff. I am very pleased to read that we stepped up and helped you solve the transportation issue. We often only hear about things that do not meet expectations. It is always a pleasure to read about... More 

Jacksonville, Florida, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the hotel is very nive very clean and comfy would deffinently stay again, only thing i ha mixed reviews on was that you haft to have a room key to use the elevator i get why but was inconvience o my company that was visiting us and if me or the wife was goin in and out a few times... More 

Was this review helpful? Yes
RSmithSJH, General Manager at Sheraton Jacksonville, responded to this review

Hello and thank you for taking the time to tell us about your stay. I know the keys for the elevators can be cumbersome to some but for most it gives a greater sense of security that you must have a key to access the floors with hotel rooms. We believe this security feature enhances our hotel. We are looking... More 

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