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Sheraton Jacksonville

GreenLeadersSilver level
3.5 of 5
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10605 Deerwood Park Blvd., Jacksonville, FL
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1 room 1 guest
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Sheraton Jacksonville
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251 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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McLean, Virginia
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is another Sheraton that is somewhat a little dated but the hotel attendants are nice, which makes up for the hotel itself. The bathroom is updated, at least on the club level, I believe. The club is in the "lobby"/elevator exit on the sixth floor. The club is average, providing an honor bar. The whole experience is pretty good,... More 

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Sebastian, Florida, United States
Level Contributor
90 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

We booked this place thru an online app, and when we left credit card info at check in "for incidentals" they charged full room rate on it. It seems like an easy fix but it took them 3 weeks to get them to put us in for a refund. Room needed maintenance, shower drain was broken and AC was freeze... More 

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Orlando, Florida
1 review
2 of 5 stars Reviewed 6 days ago NEW

Stayed for a business trip on Aug 17 to Aug 20, 2015. Upon checking out, I realized I left a small bag (I bought some clothes for my newborn baby) and I called the hotel to notify them - that I left this in the room. They said they would check and call me back. Well, this happen for 4... More 

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Windermere, Florida
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We came to the hotel to stay a couple of days in Jacksonville. The hotel is dated, but functional. Breakfast is OK, but not spectacular. The staff seemed to have a lot of missteps. As a platinum member I was told by one person I would be upgraded but did not get one. I also asked for a rollaway bed... More 

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Birmingham, Alabama
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Besides the rude front desk manager Joey and not so pleasant day shift front desk agents. Larry was really nice, always had a smile and made sure we were taken care of in a timely manner. It took a whole day for us to get a refrigerator, we received it and it did not work. Our room was not clean... More 

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Lexington, Kentucky
1 review
5 of 5 stars Reviewed 5 weeks ago

I was very pleased with the Club lounge attendant Joseph Maurno. He was awesome, very Friendly, and provided GREAT CUSTOMER SERVICE! 100 POINTS FOR JOSEPH!!! HOPE HE'S HERE WHEN WE RETURN NEXT YEAR!!!!!

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Canton, GA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2015

My wife and I stayed here two nights and found this hotel to be very nice. The room was clean and the bed was comfortable. The front desk was prompt and courteous at check-in. Later in the evening when returning from dinner, we asked the front desk for additional towels because we knew we would request privacy (no room service)... More 

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Park City, Utah
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 13, 2015

The room maid service was horrible. I spent their a whole week. They didn't empty my trash a lot of the times. Also they didn't bother to replace my tissue boxes when it was empty. I had to go to the lobby many times to request for tissues. I can't believe a Sherton bite which is known for good hotel... More 

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Charlotte, North Carolina
2 reviews
3 of 5 stars Reviewed July 7, 2015

JC and Erica were outstanding - helpful and courteous in finding an acceptable room. These 2 individuals are keepers. Rooms are old and tired, not up to Sheraton standards and definitely not worth the price. Close to the highway and a good location for the multiple facilities I needed to visit on business. In the future I will stay somewhere... More 

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Merced, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 4, 2015

The front desk staff was very professional and courteous. However, the rooms are not up to the Sheraton standard. Our room wasn't very clean, apparently the vacuum doesn't reach the edges on the carpet. There was hair through out the bathroom. I would recommend staying elsewhere.

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