We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 131 Jacksonville hotels

Holiday Inn Express Hotel & Suites Chaffee

2.5 of 5 Hotel   |   537 Chaffee Point Boulevard, Jacksonville, FL 32221
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Express Hotel & Suites Chaffee to your Saves list
Holiday Inn Express Hotel & Suites Chaffee
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
78%
Ranked #17 of 131 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Samantha G Miami, Florida
  • Overview
  • Reviews (56)
  • Photos (22)
  • Amenities
  • Q&A
  • Room tips (8)
  • Location
  • More
Write a Review

56 people have reviewed this hotel

Traveler rating
    29
    15
    9
    2
    1
See reviews for
21
10
3
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Miami, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

A special thank you to Luke for accommodating me and my dog Sassy before we even checked in and offering her some extra Scooby snacks. Great customer service was provided by all from the lady who worked so hard making sure the breakfast area stayed fully stocked from 6:30 until 10 am she was hustling hard with a smile. I... More

Was this review helpful? Yes 1
St. Petersburg, Florida
1 review
4 of 5 stars Reviewed 4 weeks ago

Our track club (727) has stayed here for the last 2 years and we have had exceptional service. Luke was especially helpful and we will stay here next year if we travel to Jacksonville. A friendly, helpful staff makes a trip away from home less stressful. The rooms were clean and comfortable. Thanks again!

Was this review helpful? Yes
Alexandria, Virginia
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed June 24, 2014

We were on a road trip and we had our two dogs. My family and I were worried that we wouldn't find a nice hotel to stay in that would take our puppies. We were so happy to find a nice welcoming hotel, like the Holiday Inn Express Hotel, using the IHG app. This hotel was the only hotel that... More

Was this review helpful? Yes
Palm Harbor, Florida
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 12, 2014

Spend a few nights a few times a year with work related business in the area. Rooms are very clean, beds comfortable and friendly staff. There are a few restaurants nearby and is located right off the interstate. Very convenient and worthwhile place to stay.

Was this review helpful? Yes
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear RytNow1, Thank you so much for taking the time to share your experiences with us! I am so glad you enjoyed your stay with us, and hope to see you again during your next visit to Jacksonville. I will share your positive comments with our entire staff! Thanks again for being the best part of Holiday Inn Express- our... More

Jacksonville, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2014 via mobile

We needed help with a few issues and the staff was friendly and responsive. Samantha went out of her way to help us resolve our issues. The rooms are very clean, fresh, and comfortable. We thoroughly enjoyed our stay. As we continue our travels, Holiday Inn Express and Suites has moved to the top of our hotel list.

Was this review helpful? Yes
Orlando, Florida
1 review
5 of 5 stars Reviewed May 15, 2014

I've stayed there for four weeks in a row. The staff is always friendly and courteous. Rooms are clean and fresh. Linens are clean. Great place to stay. Has a good breakfast bar with fresh fruits and hot food.

Was this review helpful? Yes
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Bill R, Please allow me to extend a huge, "Thank You!" from our entire staff for choosing the Holiday Inn Express & Suites Chaffee-Jacksonville West. We can't tell you how much we appreciate your kind words to us on TripAdvisor. I'm so glad we have been able to give you a positive experience, and we look forward to seeing... More

Aventura, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 8, 2014

We stayed at the hotel for 2 nights and I want to say that the employees were wonderful especially the assistant mgr. Luke Roberts who went out of his way to help us. He is an asset to the organization.

Was this review helpful? Yes
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Len N N, I'm so glad to see you enjoyed your stay with us! It was our pleasure to have you as our guest, and I personally enjoyed meeting both of you. The next time you're in Jacksonville, we certainly hope to see you! Sincerely, Luke Roberts Holiday Inn Express & Suites - Chaffee More

Fpo
Top Contributor
59 reviews 59 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 1, 2014

This is a nice , clean , rather new Holiday inn just off I ten with many places to eat in walking distance. The Host Kelly is a lovely nice Lady and Patrick the night desk man was very nice also. I would stay here any time.

Was this review helpful? Yes
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Thank you so much for your kind words regarding your stay with us! Thanks to guests such as yourself, other travelers are able to know what a positive experience they're able to expect as our guest. I'll be sure to share your comments with our staff, and we hope to see you again soon! Sincerely, Luke Roberts Holiday Inn Express... More

Braintree, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 28, 2014

This hotel is in a great, quiet location with good parking. I was not very impressed with the breakfast selection (due to being health conscious) so I chose to have breakfast at Panera Bread. My room was clean and tidy but the shower head could have been better as the spray was not ideal for a shower - a bit... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Babis_Gakis, Thank you so much for taking the time to leave us your feedback. We are delighted our location suited your travel well. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2014

Quick trip to see a sick family member. Stayed here on the way, and since it was so nice, returned to stay on the way back. When I called for reservations Patrick was wonderful after a bad experience with the 1-800 reservation line. When we arrived late everything was as requested. Hotel very clean and rooms very comfortable. No road... More

Was this review helpful? Yes
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Lexusislover, Thank you so much for taking the time to review our property on TripAdvisor! I can't tell you how much we appreciate your kind words and comments regarding your stay with us. I'm delighted that you found our hotel to be clean and comfortable. Our team takes pride in the superior guest service and experience which we provide to... More

Owners: What's your side of the story?
If you own or manage Holiday Inn Express Hotel & Suites Chaffee, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Express Hotel & Suites Chaffee? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Chaffee

Address: 537 Chaffee Point Boulevard, Jacksonville, FL 32221
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chaffee 2.5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Booking.com, Expedia, BookIt.com, Tingo, Hotels.com, BookingOdigeoWL, Priceline, Agoda, Venere and Otel so you can book your Holiday Inn Express Hotel & Suites Chaffee reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Chaffee

22 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (4)
Viewed
Pool/beach area (5)
Viewed
Dining (4)
Viewed
Other (4)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#16 Family Hotel in Jacksonville #34 Business Hotel in Jacksonville
Hotel Class
Official Description (provided by the hotel)
This is a beautiful brand new hotel. This hotel has 81 comfortable rooms tastefully designed. It has a fitness center, business center, meeting rooms, outdoor swimming pool and a great room for Express Start breakfast. The hotel has a friendly staff. This hotel is near good restaurants and a shopping center. The hotel also has a guest laundry. We also offer a great Manager's Reception on Wednesday Nights for all our Hotel Guest Please try it out you will love it. This is not your light food reception it's like you are home and we cook dinner for you. Banquet Room Great and can hold up to 100 people depending on setup. Caterering available. And you can choose your own color table clothes. 34 years hospitality and it will show. Give us a try. ... more   less 
Number of rooms
81

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer