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Holiday Inn Express Hotel & Suites Chaffee

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537 Chaffee Point Boulevard, Jacksonville, FL 32221
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Chaffee
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77 Reviews from our TripAdvisor Community

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Albany
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband, son and I stayed at this hotel on the way to our rental in Gulfport, Florida for one night. The rooms are spacious and clean. We were also traveling with our dog and they were pet friendly. They had a nice breakfast buffet, including some gluten free items which I appreciated.

Helpful?
Thank irishmomAlbany_N_Y_
1 review
5 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel off I-10 a total of 5 times. We must travel with our cat and we need a clean, safe place for us all. As responsible pet owners, we are concerned with leaving our room in as great shape as we received it. Free great breakfast, coffee anytime, clean rooms. You will not find a... More 

Helpful?
Thank Anne S
Southeast Georgia
Level Contributor
123 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
1 of 5 stars Reviewed October 30, 2015

My reservation was made but was not honored. After another reservation was made by using points, they decided not to honor their hotel rewards, either. The staff did not act professionally. Even though the hotel was nice and clean (except for the bug crawling on the elevator floor) I would not recommend it because of the terrible customer service. I... More 

Helpful?
Thank prettyjuls23
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear prettyjuls23, Thank you for being an IHG Rewards Club member and giving a feedback about your stay. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations because of the problems with your reservation, poor customer service and... More 

1 review
4 of 5 stars Reviewed October 27, 2015

We ended up staying at the Holiday INN by chance after the Hampton INN across the street had cancelled our reservation. We were checking in extremely late in the night to be greeted by the desk clerk Tony. Fast, Easy check in for a walk in without a reservation. Tony was AMAZING!! He was friendly, amazingly kind and welcoming and... More 

Helpful?
Thank Amber R
Fort Myers, Florida
Level Contributor
178 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed October 12, 2015

This was a new Holiday Inn Express, so the furnishings and decor were quite nice. What we could not get past were two things. The lighting was very poor. It was almost impossible to read on the sofa, thanks to the new power saving light bulbs. The second thing was that in a suite of this size, the only mirror... More 

Helpful?
Thank DickBobG
Philadelphia, Pennsylvania
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 11, 2015

Wow what a first impression. Christine was outstanding and our whole experience was great. Most front desk clerks are welcoming and accommodating but Christine was a stand out for sure. We found the room clean and comfortable and exactly what you would expect in this price range. For our needs the location worked very well, Having visited Jacksonville dozens of... More 

Helpful?
Thank Eliminatetsa
Kristyn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Thank you! I am so happy you have made our Holiday Inn Express Chaffee your go to hotel for all you Jacksonville, FL visits and I will make sure Kristyn sees all the beautiful things you have posted about her. I hope to see you again on your travels. More 

Level Contributor
3 reviews
3 of 5 stars Reviewed July 8, 2015

We visited Jacksonville Florida to celebrate a 50th birthday and 4th of July. The location was fantastic however I was very dissappointed with the room. The carpet was dirty and had black stains in some area (Mgt carpet needs to be shampooed). The curtain was ripped at the hem (needs to be replaced or sewn). The bed frame for one... More 

Helpful?
Thank Blest E
Kristyn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Thank you for your feedback on your stay with us over the 4th of July Holiday. I apologize immensely for the way your room looked during your stay. I will pass along your suggestions to the appropriate managers for those departments for further actions to be taken. At your earliest convenience please contact me at my private email so I... More 

1 review
4 of 5 stars Reviewed July 6, 2015 via mobile

Rooms are clean and comfy, but there is some broken furniture. The fridge and microwave are easily moved/tipped which is scary with a baby. I really think that they should be secured. Other then that the breakfast is good and staff is nice.

Helpful?
Thank Ashley S
Fort Walton Beach
Level Contributor
5 reviews
5 of 5 stars Reviewed June 15, 2015 via mobile

Enjoyed our overnight stay as we traveled through Jacksonville. Realized we left shirts in the closet the next day, called and they quickly assured us the shirts were in lost and found and we were able to pick up as we traveled back through at the end of our trip.

Helpful?
Thank Brittany B
Kristyn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Thank you so much for your time and your review. I am so pleased that you enjoyed your recent stay with us here at the Holiday Inn Express Jacksonville West and glad we could return your shirts to you. Hope to see you again on your travels. Sincerely, Kristyn M. More 

San Angelo, Texas
Level Contributor
337 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 stars Reviewed June 14, 2015

This place was a good recommendation from my brother, who lives in Jacksonville. It is a very quite hotel with nice rooms. The staff was very nice, with check-in being very easy. Breakfast was the usual hotel breakfast served in a large dining room off of the beautiful sitting area with a view of the outside pool. I was very... More 

Helpful?
Thank Debbie J
Kristyn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Thank you for your great review and please tell your brother thank you for recommending our Holiday Inn Express Jacksonville West location. I will pass along your praises to our front desk associates. I hope to see you again next time you are in town visiting with your family. Sincerely, Kristyn M. More 

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