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Holiday Inn Express Hotel & Suites Chaffee

Certificate of Excellence
2.5 of 5
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537 Chaffee Point Boulevard, Jacksonville, FL 32221
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Holiday Inn Express Hotel & Suites Chaffee
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Ranked #25 of 130 Hotels in Jacksonville
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
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71 Reviews from our TripAdvisor Community

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    19
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27
10
4
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (71)
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    (22)
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    (20)
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    (14)
  • Dec-Feb only
    (15)
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2 reviews
3 of 5 stars Reviewed 3 weeks ago

We visited Jacksonville Florida to celebrate a 50th birthday and 4th of July. The location was fantastic however I was very dissappointed with the room. The carpet was dirty and had black stains in some area (Mgt carpet needs to be shampooed). The curtain was ripped at the hem (needs to be replaced or sewn). The bed frame for one... More 

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Kristyn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Thank you for your feedback on your stay with us over the 4th of July Holiday. I apologize immensely for the way your room looked during your stay. I will pass along your suggestions to the appropriate managers for those departments for further actions to be taken. At your earliest convenience please contact me at my private email so I... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Rooms are clean and comfy, but there is some broken furniture. The fridge and microwave are easily moved/tipped which is scary with a baby. I really think that they should be secured. Other then that the breakfast is good and staff is nice.

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Fort Walton Beach
3 reviews
5 of 5 stars Reviewed June 15, 2015

Enjoyed our overnight stay as we traveled through Jacksonville. Realized we left shirts in the closet the next day, called and they quickly assured us the shirts were in lost and found and we were able to pick up as we traveled back through at the end of our trip.

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Kristyn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Thank you so much for your time and your review. I am so pleased that you enjoyed your recent stay with us here at the Holiday Inn Express Jacksonville West and glad we could return your shirts to you. Hope to see you again on your travels. Sincerely, Kristyn M. More 

San Angelo, Texas
Level Contributor
292 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed June 14, 2015

This place was a good recommendation from my brother, who lives in Jacksonville. It is a very quite hotel with nice rooms. The staff was very nice, with check-in being very easy. Breakfast was the usual hotel breakfast served in a large dining room off of the beautiful sitting area with a view of the outside pool. I was very... More 

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Kristyn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Thank you for your great review and please tell your brother thank you for recommending our Holiday Inn Express Jacksonville West location. I will pass along your praises to our front desk associates. I hope to see you again next time you are in town visiting with your family. Sincerely, Kristyn M. More 

Tallahassee, Florida
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 23, 2015

Another pleasant visit at HIE & Suites. Check-n was efficient, the room was very clean and in good condition. Beds were very comfortable and quiet day and night. The breakfast was as advertised and sufficient (the eggs & sausage were rather good). Also, GF bagels were a big plus too~ The staff was attentive and courteous. We can recommend this... More 

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Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed March 11, 2015

Husband and I stayed for 3 nights on business. It is clean and well maintained. Check- in was easy. Breakfast really is well above average. Quiet location. It is not as close to central Jacksonville as I would prefer, but still a very good place to stay.

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west. pennsylvania
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed February 28, 2015

This area/ hotel is an outstanding option if travelling west of Jax on I-10 toward New Orleans/ or to west coast of FLA. It's just a short drive off I-295S Beltway if travelling further down the East coast. Rooms/Baths are spotless, beds are firm and comfy. Breakfasts are some of the best I've encountered and include at least 2 meats,... More 

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Pensacola, Florida, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 30, 2014

I stayed at this hotel for two days in December, with my wife. I was in Jacksonville to take an exam and also needed some peace and quiet away from home. Everything about our stay was better than we expected. We were impressed with the entire facility and the staff. Great Breakfast. My wife wanted to stay for a longer... More 

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Fort Myers, Florida
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 26, 2014

Vey nice bed sheets and blankets. Breakfast was great. Window shades did not close all the way. No rooms on the first floor. Nice for pets except for having to go up the steps or elevator with them. Limited green space for pets outside but workable for a short stay.

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Ocala, Florida
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed November 12, 2014

We stayed in a Holiday Inn and Suites in another state and encounter the same situation with LAZY MAIDS!!! They act like they are in a hurry you have to ask them to make the bed and then they do it sloppy!!! Don't vacumnn unless you ask etc etc Don't dust even though everything was dusty even when we checked... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Katrinka2014, Thank you for taking the time to share your thoughts regarding your stay at our hotel. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. However, we regret that the service received from our housekeeping department did not live up to your... More 

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69 photos of this hotel

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Hotel & grounds (12)
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Pool/beach area (15)
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Room/suite (18)
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Dining (12)
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Business center/function rooms (6)
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