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Holiday Inn Express Hotel & Suites Chaffee

Certificate of Excellence
2.5 of 5
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537 Chaffee Point Boulevard, Jacksonville, FL 32221
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Holiday Inn Express Hotel & Suites Chaffee
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Ranked #19 of 131 Hotels in Jacksonville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
klee94gt Tallahassee, Florida
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67 reviews from our community

Traveler rating
    36
    17
    11
    2
    1
See reviews for
25
10
4
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tallahassee, Florida
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Another pleasant visit at HIE & Suites. Check-n was efficient, the room was very clean and in good condition. Beds were very comfortable and quiet day and night. The breakfast was as advertised and sufficient (the eggs & sausage were rather good). Also, GF bagels were a big plus too~ The staff was attentive and courteous. We can recommend this... More 

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Top Contributor
55 reviews 55 reviews
20 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 11, 2015

Husband and I stayed for 3 nights on business. It is clean and well maintained. Check- in was easy. Breakfast really is well above average. Quiet location. It is not as close to central Jacksonville as I would prefer, but still a very good place to stay.

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west. pennsylvania
Contributor
13 reviews 13 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 28, 2015

This area/ hotel is an outstanding option if travelling west of Jax on I-10 toward New Orleans/ or to west coast of FLA. It's just a short drive off I-295S Beltway if travelling further down the East coast. Rooms/Baths are spotless, beds are firm and comfy. Breakfasts are some of the best I've encountered and include at least 2 meats,... More 

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Pensacola, Florida, United States
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 30, 2014

I stayed at this hotel for two days in December, with my wife. I was in Jacksonville to take an exam and also needed some peace and quiet away from home. Everything about our stay was better than we expected. We were impressed with the entire facility and the staff. Great Breakfast. My wife wanted to stay for a longer... More 

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Fort Myers, Florida
Contributor
18 reviews 18 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 26, 2014

Vey nice bed sheets and blankets. Breakfast was great. Window shades did not close all the way. No rooms on the first floor. Nice for pets except for having to go up the steps or elevator with them. Limited green space for pets outside but workable for a short stay.

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Ocala, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed November 12, 2014

We stayed in a Holiday Inn and Suites in another state and encounter the same situation with LAZY MAIDS!!! They act like they are in a hurry you have to ask them to make the bed and then they do it sloppy!!! Don't vacumnn unless you ask etc etc Don't dust even though everything was dusty even when we checked... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Katrinka2014, Thank you for taking the time to share your thoughts regarding your stay at our hotel. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. However, we regret that the service received from our housekeeping department did not live up to your... More 

Tennessee
Top Contributor
85 reviews 85 reviews
57 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed November 2, 2014

Stayed for one night while in town for a group event. Property is easily accessible and ~25 minutes from JAX. It's located on same street as a couple of other similarly priced hotels. Front desk staff were pleasant and quick with check-in. Fitness center & business center off main lobby. Sleeping rooms are clean and fairly spacious. Large closet and... More 

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Fairfield, CT
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 3, 2014

This place was a pleasure to stay at from the minute I stepped in the door. Great front desk service that answered all the question I had about the area. The beds were very comfortable and the breakfast was very good, better then average for this chain. I would definately return here.

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Sandston, Virginia
1 review
5 of 5 stars Reviewed August 11, 2014

My husband and I were visiting family in Florida and needed Pet Friendly accommodations. We looked on-line and saw that this hotel was pet friendly, had high ratings and good reviews. The facility was really nice as was the staff. The room was very clean and they came in every day and made our bed, emptied trash and replenished our... More 

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Macon, Georgia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 2, 2014

Though the hotel was clean & staff friendly. There was few things that I noted. The closet door was missing in my room. Checkout was not satisfactory to me. In my past experiences at Holiday Inn Express hotels - though secured with credit card, I was able to pay for room occupancy with cash @ checkout. This was not the... More 

Was this review helpful? Yes 1
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Yuwanda P, We sincerely apologize that you experienced an issue at checkout, but are glad you enjoyed your stay otherwise. However, the date which you checked out numerous guests wished to pay cash. We have no issue whatsoever accepting a cash payment. However, on this day we simply did not have the cash on hand available to make change.... More 

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