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All 130 Jacksonville hotels

Holiday Inn Express Hotel & Suites Chaffee

2.5 of 5 Hotel   |   537 Chaffee Point Boulevard, Jacksonville, FL 32221
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77%
Ranked #20 of 130 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 11, 2014
Patricia S Sandston, Virginia
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59 reviews from our community

Traveler rating
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    10
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    1
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23
10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sandston, Virginia
1 review
5 of 5 stars Reviewed August 11, 2014

My husband and I were visiting family in Florida and needed Pet Friendly accommodations. We looked on-line and saw that this hotel was pet friendly, had high ratings and good reviews. The facility was really nice as was the staff. The room was very clean and they came in every day and made our bed, emptied trash and replenished our... More

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Macon, Georgia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 2, 2014

Though the hotel was clean & staff friendly. There was few things that I noted. The closet door was missing in my room. Checkout was not satisfactory to me. In my past experiences at Holiday Inn Express hotels - though secured with credit card, I was able to pay for room occupancy with cash @ checkout. This was not the... More

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Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Yuwanda P, We sincerely apologize that you experienced an issue at checkout, but are glad you enjoyed your stay otherwise. However, the date which you checked out numerous guests wished to pay cash. We have no issue whatsoever accepting a cash payment. However, on this day we simply did not have the cash on hand available to make change.... More

Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 1, 2014

I spent 6 weeks in and out of this facility. The staff was always courteous and pleasant. Jennifer Amit was always ready to assist with any needs and had a pleasant attitude. I felt she genuinely cared for my needs as a guest and never seem bothered.

Was this review helpful? Yes
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Bill R, Thank you so much for your kind words regarding your stay and staff! We make it our ultimate goal to be sure that we provide stellar customer service to each and every one of our guests. I will be sure we share your comments regarding Jennifer with her and the rest of our team! She is certainly... More

Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

A special thank you to Luke for accommodating me and my dog Sassy before we even checked in and offering her some extra Scooby snacks. Great customer service was provided by all from the lady who worked so hard making sure the breakfast area stayed fully stocked from 6:30 until 10 am she was hustling hard with a smile. I... More

Was this review helpful? Yes 1
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Samantha G, I can't thank you enough for the kind words regarding our service and your stay with us. You and Sassy were such a pleasure to have as guests, she is adorable! It's always a pleasure for us to host our four-legged friends, and I'm so glad Sassy enjoyed her treat bag! I will be sure to share... More

St. Petersburg, Florida
1 review
4 of 5 stars Reviewed June 30, 2014

Our track club (727) has stayed here for the last 2 years and we have had exceptional service. Luke was especially helpful and we will stay here next year if we travel to Jacksonville. A friendly, helpful staff makes a trip away from home less stressful. The rooms were clean and comfortable. Thanks again!

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Alexandria, Virginia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed June 24, 2014

We were on a road trip and we had our two dogs. My family and I were worried that we wouldn't find a nice hotel to stay in that would take our puppies. We were so happy to find a nice welcoming hotel, like the Holiday Inn Express Hotel, using the IHG app. This hotel was the only hotel that... More

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Palm Harbor, Florida
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 12, 2014

Spend a few nights a few times a year with work related business in the area. Rooms are very clean, beds comfortable and friendly staff. There are a few restaurants nearby and is located right off the interstate. Very convenient and worthwhile place to stay.

Was this review helpful? Yes
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear RytNow1, Thank you so much for taking the time to share your experiences with us! I am so glad you enjoyed your stay with us, and hope to see you again during your next visit to Jacksonville. I will share your positive comments with our entire staff! Thanks again for being the best part of Holiday Inn Express- our... More

Jacksonville, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2014 via mobile

We needed help with a few issues and the staff was friendly and responsive. Samantha went out of her way to help us resolve our issues. The rooms are very clean, fresh, and comfortable. We thoroughly enjoyed our stay. As we continue our travels, Holiday Inn Express and Suites has moved to the top of our hotel list.

Was this review helpful? Yes
Orlando, Florida
1 review
5 of 5 stars Reviewed May 15, 2014

I've stayed there for four weeks in a row. The staff is always friendly and courteous. Rooms are clean and fresh. Linens are clean. Great place to stay. Has a good breakfast bar with fresh fruits and hot food.

Was this review helpful? Yes
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Bill R, Please allow me to extend a huge, "Thank You!" from our entire staff for choosing the Holiday Inn Express & Suites Chaffee-Jacksonville West. We can't tell you how much we appreciate your kind words to us on TripAdvisor. I'm so glad we have been able to give you a positive experience, and we look forward to seeing... More

Aventura, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 8, 2014

We stayed at the hotel for 2 nights and I want to say that the employees were wonderful especially the assistant mgr. Luke Roberts who went out of his way to help us. He is an asset to the organization.

Was this review helpful? Yes
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Len N N, I'm so glad to see you enjoyed your stay with us! It was our pleasure to have you as our guest, and I personally enjoyed meeting both of you. The next time you're in Jacksonville, we certainly hope to see you! Sincerely, Luke Roberts Holiday Inn Express & Suites - Chaffee More

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Additional Information about Holiday Inn Express Hotel & Suites Chaffee

Address: 537 Chaffee Point Boulevard, Jacksonville, FL 32221
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chaffee 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Hotel And Suites Chaffee

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