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All 132 Jacksonville hotels

Holiday Inn Express Hotel & Suites Chaffee

2.5 of 5 Hotel   |   537 Chaffee Point Boulevard, Jacksonville, FL 32221
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Ranked #26 of 132 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
cocoadutch Fort Myers, Florida
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63 reviews from our community

Traveler rating
    33
    16
    11
    2
    1
See reviews for
24
10
4
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Myers, Florida
Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Vey nice bed sheets and blankets. Breakfast was great. Window shades did not close all the way. No rooms on the first floor. Nice for pets except for having to go up the steps or elevator with them. Limited green space for pets outside but workable for a short stay.

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Ocala, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed November 12, 2014

We stayed in a Holiday Inn and Suites in another state and encounter the same situation with LAZY MAIDS!!! They act like they are in a hurry you have to ask them to make the bed and then they do it sloppy!!! Don't vacumnn unless you ask etc etc Don't dust even though everything was dusty even when we checked... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Katrinka2014, Thank you for taking the time to share your thoughts regarding your stay at our hotel. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. However, we regret that the service received from our housekeeping department did not live up to your... More 

Tennessee
Top Contributor
86 reviews 86 reviews
58 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed November 2, 2014

Stayed for one night while in town for a group event. Property is easily accessible and ~25 minutes from JAX. It's located on same street as a couple of other similarly priced hotels. Front desk staff were pleasant and quick with check-in. Fitness center & business center off main lobby. Sleeping rooms are clean and fairly spacious. Large closet and... More 

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Fairfield, CT
Contributor
17 reviews 17 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 3, 2014

This place was a pleasure to stay at from the minute I stepped in the door. Great front desk service that answered all the question I had about the area. The beds were very comfortable and the breakfast was very good, better then average for this chain. I would definately return here.

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Sandston, Virginia
1 review
5 of 5 stars Reviewed August 11, 2014

My husband and I were visiting family in Florida and needed Pet Friendly accommodations. We looked on-line and saw that this hotel was pet friendly, had high ratings and good reviews. The facility was really nice as was the staff. The room was very clean and they came in every day and made our bed, emptied trash and replenished our... More 

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Macon, Georgia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 2, 2014

Though the hotel was clean & staff friendly. There was few things that I noted. The closet door was missing in my room. Checkout was not satisfactory to me. In my past experiences at Holiday Inn Express hotels - though secured with credit card, I was able to pay for room occupancy with cash @ checkout. This was not the... More 

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Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Yuwanda P, We sincerely apologize that you experienced an issue at checkout, but are glad you enjoyed your stay otherwise. However, the date which you checked out numerous guests wished to pay cash. We have no issue whatsoever accepting a cash payment. However, on this day we simply did not have the cash on hand available to make change.... More 

Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 1, 2014

I spent 6 weeks in and out of this facility. The staff was always courteous and pleasant. Jennifer Amit was always ready to assist with any needs and had a pleasant attitude. I felt she genuinely cared for my needs as a guest and never seem bothered.

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Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Bill R, Thank you so much for your kind words regarding your stay and staff! We make it our ultimate goal to be sure that we provide stellar customer service to each and every one of our guests. I will be sure we share your comments regarding Jennifer with her and the rest of our team! She is certainly... More 

Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

A special thank you to Luke for accommodating me and my dog Sassy before we even checked in and offering her some extra Scooby snacks. Great customer service was provided by all from the lady who worked so hard making sure the breakfast area stayed fully stocked from 6:30 until 10 am she was hustling hard with a smile. I... More 

Was this review helpful? Yes 1
Luke R, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear Samantha G, I can't thank you enough for the kind words regarding our service and your stay with us. You and Sassy were such a pleasure to have as guests, she is adorable! It's always a pleasure for us to host our four-legged friends, and I'm so glad Sassy enjoyed her treat bag! I will be sure to share... More 

St. Petersburg, Florida
1 review
4 of 5 stars Reviewed June 30, 2014

Our track club (727) has stayed here for the last 2 years and we have had exceptional service. Luke was especially helpful and we will stay here next year if we travel to Jacksonville. A friendly, helpful staff makes a trip away from home less stressful. The rooms were clean and comfortable. Thanks again!

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Alexandria, Virginia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed June 24, 2014

We were on a road trip and we had our two dogs. My family and I were worried that we wouldn't find a nice hotel to stay in that would take our puppies. We were so happy to find a nice welcoming hotel, like the Holiday Inn Express Hotel, using the IHG app. This hotel was the only hotel that... More 

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Additional Information about Holiday Inn Express Hotel & Suites Chaffee

Address: 537 Chaffee Point Boulevard, Jacksonville, FL 32221
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chaffee 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Hotel And Suites Chaffee
Hotel Style:
#20 Family Hotel in Jacksonville
#41 Business Hotel in Jacksonville

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