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Country Inn & Suites Jacksonville West

2.5 of 5 Hotel   |   7035 Commonwealth Ave, Jacksonville, FL 32220
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77%
Ranked #25 of 130 Hotels in Jacksonville
A recent review
3 of 5 stars Reviewed May 24, 2014
llstom St. Petersburg, Florida
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75 reviews from our community

Traveler rating
    40
    18
    11
    3
    3
See reviews for
27
11
5
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Country Inn & Suites Jacksonville West
See the most recent reviews
St. Petersburg, Florida
Top Contributor
173 reviews 173 reviews
34 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed May 24, 2014

I stayed here about 6 months ago (see review), but in the meantime, it looked like they hadn't done anything to keep it up. The 1st thing you notice is the stench of BODY ODER right at the front door!!! I was there for about 18 hours and the smell never went away, so I am assuming it's there all... More

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review

Dear guest, Thank you for your insight regarding your experience at our hotel. I am sorry that you found many faults during your stay. I hope that you can allow us to regain your business. As you can see from our previous reviews we have scored highly in all areas you mention. Again thank you for your comments as we... More

Bluffton, Sc
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 15, 2014

Off Rte. 295, we spent 3 nts. Nothing really close, but still only half hour to JAX beach area, so doable for us. Not much except fast food in immediate area. Bedroom and bathroom were both clean and roomy. Breakfast had hot and cold choices. Lots of ducks nearby. Was a bit noisy in room on interstate side; might want... More

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review

Dear guest, Thank you for your kind comments. I appreciate you finding our hotel and guest suite exactly to your liking. Thank you for your business and hope to see you back during your travels to Jacksonville. Sincerely, Kapil Bava - General Manager Country Inn & Suites Jacksonville West More

Lakeland, Florida
Senior Contributor
22 reviews 22 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 12, 2014

We were traveling and hadn't made any reservations. We were planning to meet some people later in the evening and started looking for a place to stay on the west side of Jacksonville around 5pm on a Saturday evening. We didn't expect any problems, but after three tries at places that didn't have any "room at the inn" we were... More

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review

Dear guest, I am flattered by your kinda words! It is always motivating for myself and my Country Inn & Suites team to hear comments such as yours. Our free hot and cold rotating breakfast menu seems to be a big hit with the many guests we serve. I also am happy to see you found your guest suite to... More

Lakeland, FL
Top Contributor
213 reviews 213 reviews
16 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed May 12, 2014

Apparently we hit this area of Jacksonville at a point in time where there was a MAJOR event filling nearly all motel rooms. After being turned away from 5 other motels, we happened on Country Inn & Suites, and had NO problem getting a room. This is a VERY nice motel, and our room was large, clean, quiet, modern and... More

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review

Dear Guest, Thank you for your perfect 5 Star review. I am happy that we were able to accommodate your family at our hotel. I also appreciate you recognizing our guest suite as being large, clean, and quiet. I do apologize that you were not able to find our pillows comfortable. I am not sure if you were informed by... More

Kissimmee, Florida
2 reviews
5 of 5 stars Reviewed May 8, 2014

Our stay at this hotel was GREAT! Pam made us feel at home the minute we walked in the door. She gave us an overview of the hotel, as well as a list of local restaurants which we requested. Our room was clean and updated. Next time we are in the Jacksonville area, I will not hesitate to stay at... More

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review

Thank you for Rating your hotel stay great, clean, and updated. Pam is definitely warm and welcoming to every guest that comes through our front doors. She has also earned our team/hotel wonderful reviews. We appreciate all your kind words and are eager to see you back soon! Thank you for your business and again look forward to seeing you... More

1 review
5 of 5 stars Reviewed April 22, 2014

Pam was very nice and helpful. The hotel was very nice and clean. I wish I did not have to leave! The breakfast was awesome. It was deal an overall good deal for the price I paid. I really utilized everything there from the business center to do a little homework to the fitness center. When we first walked in,... More

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review

Dear guest, Thank you for recognizing Pam being nice and helpful! I am glad you enjoyed all aspects of our hotel and hope to see you back soon!! We appreciate your business and look forward to serving you again in the future! Sincerely, Kapil Bava - General Manager Country Inn & Suites Jacksonville West More

Tampa, Florida
1 review
4 of 5 stars Reviewed April 17, 2014 via mobile

Even though i arrived around midnight the woman running the front desk was extremely friendly and made me feel welcomed. The rooms overall appearance was clean and updated. The bathroom was large with an plenty of counter space! With the high expectation I had from the service and High end look the breakfast was horrible. It wasn't very hot and... More

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review

Dear guest, Thank you for your wonderful comments regarding our front desk staff and also mentioning our clean and spacious guest suites!! I do apologize for falling short on your breakfast experience and will speak with the breakfast attendant to ensure this does not happen again. Our breakfast menu consists of hot and cold rotating daily menu which usually scores... More

Buffalo, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 12, 2014

We stayed overnight on our way to southern FL. It was very satisfactory and we stayed here again on our trip home. The staff were helpful in finding restaurants and very friendly. The room was clean and very pleasant. Did not have the breakfast because we wanted to go to the Waffle House. We will look for Country Inn and... More

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review

Pat M, Thank you for your review. Our Country Inn & Suites Jacksonville West team is dedicated to each and every guest and our staff are excited to see the posting of the wonderful review you have given us. I am pleased to see that you found our hotel clean, and the staff pleasant. Our corporate office has given us... More

Jacksonville,fl
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2014 via mobile

Stayed at this hotel twice in a three week period and service and staff was great. Room was so clean and lovely. Thank you staff. I wouldn't stay at comfort inn and suites, staff and especially front desk evening desk clerk was very rude to customers checking in. Country inn and suites was great.

Was this review helpful? Yes 1
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review

Dear Guest, Thank you for your kind words in regards to our hotel staff. We appreciate the positive feedback. I would also like to thank you for allowing us to earn your business business and hope to see you again very soon! Sincerely, Kapil Bava - General Manager Country Inn & Suites Jacksonville West More

Fort Myers, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 21, 2014

We have relatives we visit often who live close to this property. We had stayed at this property several times over the years and had watched it go down hill. The last time, prior to this stay, was in July 2012. I swore we would never stay there again. But I broke down since this hotel only required 9000 Club... More

Was this review helpful? Yes 1
RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review

Thank you for noticing all the improvements we have implemented in our hotel. We recently upgraded to our new Gen. 3; triple sheet bedding which really gives the guest room a clean crisp look and feel (pictures soon to be uploaded). Our corporate staff and managment team believe in progressive and continuous improvement in all areas. Everyday we strive for... More

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Additional Information about Country Inn & Suites Jacksonville West

Address: 7035 Commonwealth Ave, Jacksonville, FL 32220
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Jacksonville West 2.5*
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Also Known As:
Country Inn & Suites Jacksonville West Hotel Jacksonville
Country Inn And Suites Jacksonville West
Jacksonville Country Inn

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