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Country Inn & Suites Jacksonville West

2.5 of 5
7035 Commonwealth Ave, Jacksonville, FL 32220
Hotel amenities
Country Inn & Suites Jacksonville West
Ranked #92 of 132 hotels in Jacksonville
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43 reviews from our community

    Trip type
Traveler rating
    14
    12
    5
    5
    7
Date Rating
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed May 7, 2013 via mobile

I thoroughly enjoyed my stay, I work out of town often and am consistently looking for a good place to stay where I can park my truck's. This hotel has a very good parking lot for trucks of all sizes, they also have security cameras on the parking lot. All of the stuff that I came in contact with were... More

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Savannah, GA
Top Contributor
109 reviews 109 reviews
23 hotel reviews
Reviews in 48 cities Reviews in 48 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed April 18, 2013

We spent a week traveling in Florida, and this was the best nights sleep of the trip. Very comfortable beds. The staff was very friendly and helpful, very polite. The room was very clean and everything worked. While awake you could occassionally hear a train in the distance, but it was never loud enough that it woke us. Great Stay.

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RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review
April 19, 2013

Dear guest, Thank you for your wonderful comments!! I will be sure to share your these with our staff! We hope to see you again in the near future. Sincerely, Kapil Bava - GM Country Inn & Suites Jacksonville West, FL More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 17, 2013

By far the worst experience we have ever had at a Country Inn. Rude, no hateful management. Poor customer service, room was not clean...still had trash in trash can from the last visitor. Never again at this location.

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RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review
April 19, 2013

Dear guest, I regret the experience was not up to your expectations. I will definitely be in touch with our housekeeping department to see why there was an oversight on the trash receptacle. I would like to know about any other issues you had during your stay so that I am able to address them accurately with our staff. Please... More

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Bedford, Virginia
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 16, 2013

This hotel was not the best Country Inn And Suites that we have ever stayed at. The room was not very clean and had some problems. The sink drained slow, dirt on the walls, curtains that were coming down and sheets and a blanket that were not in good shape. I think that they have really let this place go.... More

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Carlson Hotels C, Online Customer Support at Country Inn & Suites Jacksonville West, responded to this review
March 19, 2013

We apologize for the experience you had during your stay at our hotel. We have addressed your concerns regarding the condition of the hotel, and we will be taking the necessary steps to correct these problems as soon as possible. We appreciate your feedback, if you have further comments please contact us at 1-800-967-9182. More

Brewster, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 11, 2013

Desk personnel gave us more expensive room without informing us about it and when we complained about it to the manager he denied it. Our room was facing highway and it was unfortunately very noisy. We will never stay there again.

Was this review helpful? Yes 1
RegionalManagerSE, Manager at Country Inn & Suites Jacksonville West, responded to this review
March 13, 2013

Dear guest, I am sincerely apologetic that we did not have any standard rooms (less expensive) rooms available when you arrived at our hotel. As a "walk-in" we do not offer rates for room types that have already been sold out. The rates that are offered are room types that we have available in inventory for the particular date of... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2013

Upon check-in I was given a room on the third floor. When my daughter and I go down the hallway to the room we were stopped by housekeeping and asked what room we were going to...then was informed that the room that had been assigned was dirty (at 5pm-?). I followed the housekeeper to the front desk. He presented our... More

Was this review helpful? Yes 1
RegionalManagerSE, Manager at Country Inn & Suites Jacksonville West, responded to this review
March 13, 2013

Dear Guest, We are sorry your experience at our hotel was less than acceptable. We do hold our guest services department to the highest level of service and respect. I will review any of the issues stated in your review to fine tune further our operations. I did review the video footage to further learn about the situation and found... More

Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 7, 2013

I checked into this hotel, and was giving a room on the 3rd floor. When I went into the room it reaked of urine!!! The smell was horrific!!! The carpet through out the hotel was so dirty, and the lobby smelled like musk. I will never stay there again period, and I will not refer anyone else there either. HOT... More

Was this review helpful? Yes 1
Jacksonville, Florida
Top Contributor
52 reviews 52 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 20, 2012

The rooms were wonderfully clean. The furniture was nice. The bathrooms were renovated. The breakfast was not so great, but the dining room was clean and renovated. The front desk clerk was very polite and helpful.

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RegionalManagerSE, General Manager at Country Inn & Suites Jacksonville West, responded to this review
January 2, 2013

Dear Guest, Thank you for your wonderful review! It is always rewarding to hear about great experiences at our hotel from guests like yourself. Thank you again for your business and we hope to see you again soon! My Country Inn and Suites team and I hope you have a wonderful New Year! Sincerely, Kapil Bava - GM Country Inn... More

Valdosta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 18, 2012

When we checked in, we were given a 2nd floor room. I told the clerk we had requested 1st floor on our reservations.. His reply "I don't assign the rooms". Still he was more polite than the rest of the clerks during our stay who didn't even acknowledge you when you walked by. Their showers are crazy, we had to... More

Was this review helpful? Yes 1
Pfafftown, North Carolina
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 17, 2012 via mobile

Our family stayed only one night here on our way to Tampa. We checked in late and the gentleman at the front desk was wonderful. He offered us cookies upon check-in and naturally we obliged. :). Our room looked recently renovated. We had a suite. We used points so the room was free. I will say that everything was clean... More

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Additional Information about Country Inn & Suites Jacksonville West

Also Known As:
Country Inn & Suites Jacksonville West Hotel Jacksonville
Country Inn And Suites Jacksonville West
Country Inn & Suites Jacksonville West Hotel
Country Inn Jacksonville
Jacksonville Country Inn
Address: 7035 Commonwealth Ave, Jacksonville, FL 32220
Region: United States > Florida > Jacksonville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #92 of 132 hotels in Jacksonville
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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