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Country Inn & Suites By Carlson, Jacksonville West

Certificate of Excellence
GreenLeadersSilver level
2.5 of 5
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7035 Commonwealth Ave, Jacksonville, FL 32220
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1 room 1 guest
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Country Inn & Suites By Carlson, Jacksonville West
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164 Reviews from our TripAdvisor Community

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Traveler rating
    84
    43
    19
    9
    9
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58
31
10
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (164)
  • Mar-May only
    (44)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (22)
All months
Jamestown,Nc
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Only stayed here a few hours. Got in late and left early. The staff was so pleasant from the time I made my reservation locally till we left. They were the nicest people and they had cookies. Front desk person was preparing them in the morning and said they would be ready in 3 minutes. Unfortunately could not wait. Room... More 

Was this review helpful? Yes
RegionalManagerSE, Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review

WOW! thank you for giving our hotel a 5 out of 5 rating! We truly appreciate your kind words and are happy to see you enjoyed your very short stay at our hotel. We look forward to your future visits to Jacksonville. Thank you again for your business. Sincerely, Kapil Bava - General Manager Country Inn & Suites Jacksonville West More 

Waxhaw, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

I forget to get her name, but she said she is usually the only breakfast attendant. She went above and beyond, helping my kids with their waffles, cereal and drinks. She was so friendly and attentive to everyone in there! Even asked if we would be back, cuz she was going to make the kids chocolate chip waffles. That is... More 

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review

Kristen P, Thank you for your 5 star rating! We are happy to see that Danielle, our breakfast host was providing the customer service level we hold ourselves too. We appreciate your business and look forward to your return whenever you are visiting Jacksonville, FL. We truly appreciate your kind words. Sincerely, Kapil Bava - General Manager Country Inn &... More 

Boise, Idaho
1 review
1 of 5 stars Reviewed 2 weeks ago

We were in town for 3 days and the first night we went to bed and about half hour after we were in bed my husband thought he was sweating a lot in bed because it was moist, but when we got up the next morning we pulled the pad and sheets and someone had pee in the bed the... More 

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review

Dear Guest, We apologize about your experience. I am at a loss to why there would be urine in your bed. We do pride ourselves in cleanliness and change our bedding daily to provide a clean crisp bed to every new guest that registers into our hotel. We are looking further into these allegations you have provided in the review... More 

Lakeland, Florida
1 review
1 of 5 stars Reviewed 3 weeks ago

Very dirty and marks on the walls and floors were bad and stained and the cabinets were broke.they need updated asap and the food quality was so so and the coffee tastes like pee water need helps bads

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review

Dear Guest, We apologize for your experience during your visit in Jacksonville. We are working hard to correct any of the areas you have mentioned. We do have some upcoming upgrades/renovations planned for our hotel. We hope that you can give us another chance so that we are able to make your next stay a perfect one. Sincerely, Kapil Bava... More 

Wilmington, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I knew I should have turned around when I walked in and smelled what had to be burnt hair. However, after being greeted by the front desk clerk, I decided not to. She was great - friendly, helpful, and prompt. No complaints about the rest of the staff either. I really have nothing else positive to say about this place... More 

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review

Dear Guest, Thank you for complimenting our staff services. We apologize that we clearly didn't meet your expectations. Please feel free to reach out to us to discuss further. This is typically not an experience we offer and hope that you allow us another chance to show you otherwise. Please accept our sincere apology. Kapil Bava - General Manager Country... More 

Augusta, Georgia
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I stay at this location every time I come to Jacksonville. Pamela Brown is the nicest desk clerk I've ever encountered and I travel a lot. The rooms are always clean, the breakfast is great and the customer service is superb!

Was this review helpful? Yes
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12 photos of this hotel

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