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Country Inn & Suites By Carlson, Jacksonville West

Certificate of Excellence
GreenLeadersSilver level
2.5 of 5
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7035 Commonwealth Ave, Jacksonville, FL 32220
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Country Inn & Suites By Carlson, Jacksonville West
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Ranked #29 of 130 Hotels in Jacksonville
Certificate of Excellence
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed yesterday
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153 Reviews from our TripAdvisor Community

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Traveler rating
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    42
    17
    8
    7
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54
30
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35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (153)
  • Mar-May only
    (44)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (22)
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Hotel is OK. Complimentary breakfast is lacking. Nothing gluten free Staff is not friendly. Checked in with service dog and all documentation and staff had major attitude. Against ADA rules they asked for and copied my doctors letter. Room was adequate, sheets and cover sheet had permanent stains on them

Was this review helpful? Yes
Anderson, South Carolina
4 of 5 stars Reviewed 3 days ago NEW

My husband and I have stayed here every time we have been to Jacksonville. We were always greeted when we walked in the door. We did have an issue with the price we paid for the room, but my husband booked online. However, the manager worked with us and resolved the issue and we received our company rate. The rooms... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Jacksonville, Florida
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel several times in the past my last visit July 17 I experience using the pool the pool was a little dirty and whirlpools dirty it needs to be kept up a little bit more but as far as this service in the hotel and the customer service along with the room it is very... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Tampa, Florida
1 review
5 of 5 stars Reviewed 1 week ago

Staffordable we're amazing and the rooms were very clean and comfy! The rooms were modern and well kept! The business center was private and very helpful... the air conditioner was also ice cold!!!!!!

Review collected in partnership with Country Inns & Suites By Carlson

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Tulsa, Oklahoma
1 review
1 of 5 stars Reviewed 1 week ago

Very good place clean,good location Good breakfast friendly staff helpful at both locations.l stayed I the sr hotel in Atlanta and it was the same way. We was very happy with the accommodation. We will recommend

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review

Dear Kim, Thank you for the excellent rating! We are happy to see you enjoyed our breakfast, staff, and most importantly that you were comfortable at our facility. Our team is dedicated for satisfaction to all of our guests. I will be sure to share the review with all of our staff members. We look forward to serving your future... More 

5 of 5 stars Reviewed 1 week ago

Stay there 2 nights ago. Very clean rm. Front desk people so nice, helpful I asked about take out they went out of there way to help me. When I stay at a motel I look for clean , helpful, wifi, laundry. This motel fulfilled all my needs thank you to the staff!

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Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here as a pit stop on our way south and we were very satisfied. The room was comfy and the breakfast was good. I messed up and walked into the Comfort Suites beside and was a little disappointed when seeing the one I was supposed to be in. All and all a great place to stop for a... More 

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Riviera Beach, Florida
1 review
2 of 5 stars Reviewed 2 weeks ago

If you're looking for a cheap hotel, then this is the one. Don't be fool by the pictures, you'll be very disappointed. If you have more than three people in the room, there's an extra hidden charge for the other person in the room. The sofa bed is very,very old and broken down, one cannot sleep with worn out springs.... More 

Was this review helpful? Yes
RegionalManagerSE, General Manager at Country Inn & Suites By Carlson, Jacksonville West, responded to this review

Dear Guest, Thank you for your positive feedback regarding our guest services and breakfast hostess. Dannielle does a fantastic job preparing and serving our guests during breakfast hours. I will be sure to relay your comments to the staff. We are at a loss for not meeting all expectations during your stay. Like many hotels we do have a $10.00... More 

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12 photos of this hotel

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