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All 11 Grants hotels

Red Lion Hotel Grants

2.5 of 5 Hotel   |   1501 East Santa Fe Ave., Grants, NM 87020
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54%
Ranked #3 of 11 hotels in Grants
A recent review
5 of 5 stars reviewed 2 weeks ago
Jonathan C Redondo Beach, California
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68 people have reviewed this hotel

Traveler rating
    19
    18
    14
    11
    6
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20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Redondo Beach, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The GM Debbie worked hard for us to reverse charges from PriceLine on a failed reservation attempt. If I ever am in Grants and need to stay I will book Red Lion Hotel Grants ..... DIRECTLY! Thank you so much Debbie for your wonderful service!

Was this review helpful? Yes
Debra S, General Manager at Red Lion Hotel Grants, responded to this review

Thank you so much for the GREAT review! I only did what needed to be done to get you taken care of. I do hope we see you soon! More

Grants
1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel last year (2013) and did not have any problems, aside from the pool being out of service. But, my stay in July 2014 was very different. I can't put into words how disgustingly dirty the room and the entire hotel was. When we walked in our room, the carpet in the entry way was stained... More

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
Debra S, General Manager at Red Lion Hotel Grants, responded to this review

Thank you for the feed back. First and formost I am sorry that you were so unhappy with your stay. I have addressed all of your issues with my staff. I also talked with my front desk to see if any complaints came top them had this happen we would have corrected the your issues then and there. I do... More

John Day, Oregon
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Overall everything was fine, When researching it I saw reviews that weren't very good, I'm so glad I ignored the bad review because over all there was nothing wrong, It is an older building, but clean. The staff and price were all good. I would recommend this hotel.

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
Debra S, General Manager at Red Lion Hotel Grants, responded to this review

Thank you for your feed back! I am so glad that you stayed and formed your own opinion of our Hotel! We are always trying to improve things and do appreciate your feed back. Thank you again! More

Colorado Springs, Colorado
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 13, 2014

We stopped here for one night on a cross country road trip. We checked in after midnight, the night auditor was friendly and efficient. Parking lot was well lit but I was a little surprised that the rear doors from the lot did not require a key to enter or that we were not required to enter through the lobby... More

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
Debra S, General Manager at Red Lion Hotel Grants, responded to this review

Thank you so much for your feed back. I am glad you were surprised and unhappy that your reception in the dining room for breakfast was not good and I will address the issue. Thank you for staying and we hope to see you soon. More

Lancaster, California
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 10, 2014

The hotel is actually pretty nice, and has a lot of potential. The pool and spa are really nice. The property is in a good location, right off the freeway. Air Conditioning: There is a sign posted clearly on the wall next to the thermostat (central air/heat) not to put the air conditioning below 68, or the air conditioner will... More

Was this review helpful? Yes
Debra S, General Manager at Red Lion Hotel Grants, responded to this review

Thank you for the feedback. I have to say I have never seen spiders you discribed. I do wish you had let us move you to a different room as you would have been more comfortable. I do hope you choose to return as we would like to see you back. Thank you again. More

Grants
1 review
1 of 5 stars Reviewed July 6, 2014

To begin with, my reservation never WAS found by the desk clerk. I had a confirmation number... but it did not appear on their computer. I was given alternate room - which had no air - then moved to another room where I was told to not lower the temp below 68 because the unit would freeze up. What happened... More

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
Debra S, General Manager at Red Lion Hotel Grants, responded to this review

Thank you for the feedback, I can assure you that the issues you wrote about are being investigated. I do Hope that you will return. We will make your stay what you expected. More

Santa Fe, New Mexico
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 5, 2014

I've never been treated as rudely by a hotel employee as I was by the person working breakfast at the hotel. Snapped at me when I, very politely, asked for silverware for my kids (she had brought their food five minutes before and literally tossed it on the table and hurried away, ignoring us when we asked the first time.)... More

Was this review helpful? Yes
Debra S, General Manager at Red Lion Hotel Grants, responded to this review

Thank you for your feed back. I assure we will get to the Bottom of the issue and get it corrected. I do hope that you will return and let us make it up to you. More

Wichita
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 26, 2014

We had never stayed at a Red Lion. I booked a queen suite thinking we would get two beds, but it was only one. The clerk was gracious about changing me to a king suite with no problem. The bed was comfortable, lots of room to spread out after a day of driving. The hot tub was nice and hot.... More

Was this review helpful? Yes
Debra S, General Manager at Red Lion Hotel Grants, responded to this review

Thank you so much for you review. My Staff strives to make everyone as comfortable and As Happy as possible here at Red Lion in Grants. Thank you for Staying! More

Oklahoma City, Oklahoma
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 21, 2014

The room thermostat was set at 78° which was a bit warm. I reset the thermostat to 73° and the room did not cool down. By the next morning, the temperature was only 75°. We did not sweat but only slept under the sheets. The room electrical outlets need to be changed because plugins could not hold the cords of... More

Was this review helpful? Yes
Debra S, General Manager at Red Lion Hotel Grants, responded to this review

Thank you Very much for your feedback. I do apoligize that you air conditioner wasnt working right. Had the front Desk known about the issue we would have gotten you moved to a different room. I hope that you return and let us make your stay a Great one. More

San Antonio
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 8, 2014

We wanted to stay in Grants since our (grown) son wanted to see the Bandera Volcano and Ice Cave the next day. We saw signs all over the hotel that they wanted to be #1 on Trip Advisor. They had plenty of luggage carts, and they gave us a first floor room, which impressed us since we had just made... More

Was this review helpful? Yes
Debra S, General Manager at Red Lion Hotel Grants, responded to this review

Thank you for the feed back. I am sorry you had some issues at our Hotel. We are working on improvement every day so I do hope you will choose to stay again. We look forward to seeing you again. More

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Additional Information about Red Lion Hotel Grants

Address: 1501 East Santa Fe Ave., Grants, NM 87020
Phone Number:
Location: United States > New Mexico > Grants
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Red Lion Hotel Grants 2.5*
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Also Known As:
Best Western Hotel Grants
Best Western Grants
Grants Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
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Hotel Class
Official Description (provided by the hotel)
Conveniently located off Interstate 40 on historic Route 66, the Red Lion Hotel Grants is a full service hotel offering comfort and affordability to business, government and military and leisure travelers. With its location and amenities, the Red Lion Hotel Grants is the perfect place to call home while conducting business or exploring the beauty of New Mexico. This hotel's large guest rooms offer king or queen beds, free Wi-Fi and cable television with HBO®. Suites with separate living rooms are available. Additional hotel amenities include complimentary full breakfast, morning newspaper, indoor pool, fitness center and steam room. Meeting and banquet facilities and many business services are also available.The Red Lion Hotel Grants is located in the heart of Western New Mexico, offering guests easy access to the many scenic, historic and cultural attractions nearby including ancient Anasazi ruins and Native American Pueblos. Outdoor enthusiasts will enjoy close proximity to mountain biking, cross country skiing and an abundance of hiking trails. Sights such as El Morro National Monument, Fort Wingate or Chaco Canyon make an excellent daytrip and the hotel's staff is available to help make these arrangements. Other nearby attractions include Blue Water State Park and Sky City Casino.Come be amazed by the wonders of New Mexico. The friendly staff of the Red Lion Hotel Grants is waiting to ensure a memorable stay. Make your reservation today! ... more   less 
Number of rooms
126

Questions & Answers

Questions? Get answers from Red Lion Hotel Grants staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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