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Holiday Inn Express Hotel & Suites Grants-Milan

2.5 of 5 Hotel   |   1512 E. Santa Fe Ave, Grants, NM 87020
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Ranked #1 of 11 Hotels in Grants
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 19, 2014
John N Santa Fe, New Mexico
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73 reviews from our community

Traveler rating
    32
    21
    12
    7
    1
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14
32
5
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

First off, I stay at Holliday Inn's all ove the US. I have naver been bothered by the staff as much as i was at this hotel. I was given the wrong room and keys when i arrived at 2am. Scaring the Bejeezus out of the people staying in there. M6 partner and I requested a 2pm checkout, as platinum... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Cleveland W, Thank you for taking the time to write us a review regarding your recent stay. We are sincerely sorry to read about your negative experience over the service you received from the staff. Rest assured that your comments will be looked into and take actions accordingly. We appreciate the feedback that we receive from our guests &... More

chicago
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I ask only for a comfortable stay in a quiet room.... but this Holiday Inn Express IS CHALLENGED BY THE TRUCK TRAFFIC THAT PASSED NEAR MY ROOM when I stayed there. Hotel staff is aware of the problem. Apparently local traffic regulations are meant to keep the traffic noise to a minimum.... but my stay was punctuated by a continuing... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear golfer500, Thank you for your feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for the noise challenges you experienced during your stay. If you have future concerns, please let the Duty Manager know so an alternate room could be offered... More

Santa Fe, New Mexico
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 19, 2014

With only a few places to recommend in Grants, New Mexico, this hotel stands out as an excellent choice. It feels new, modern, and friendly. The beds are excellent and comfortable, and the hotel quiet during our stay. Breakfast is continental, but generous and including with the stay.

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HIEGRTNM, General Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Thank you for taking the time to leave us a great review. We are pleased to hear you had enjoyed your stay at our property. We hope that you stay with us again on your next trip through Grants. Hope to see you again soon! Safe travels. Kind Regards, Holiday Inn Express & Suites Grants Hotel Management and Staff More

Senior Contributor
31 reviews 31 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 17, 2014

Nice property. We were just stopping there overnight, but plan on returning and would definitely stay here again. Grants is a cute little town on old Route 66, and there are other places nearby to visit.

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HIEGRTNM, General Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Thank you for taking the time leave us a great review. We are pleased to hear you had a great experience at our property. We hope to see you again on your next trip through Grants. Hope all is well and safe travels. Kind Regards, Hotel Management More

Wellsford, New Zealand
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 13, 2014

Stayed at Holiday Inn Express Grants while on a trip from California to Texas. Doesn't seem to be a lot going on in Grants/Milan but the Holiday Inn is conveniently located between the old Route 66 and the I40. We were warmly greeted and assigned our room which was spacious, comfortable and quiet. Bed was comfortable and all facilities worked... More

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HIEGRTNM, General Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Hello, Thank you for taking the time to write a great review for our property. We are glad to hear you had a very pleasant stay with us. We do hope to see you on your travels through Grants again. Kind Regards, Hotel Management More

Manchester England
Top Contributor
199 reviews 199 reviews
51 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed October 11, 2014

A modern property located very close to the freeway with large, well appointed rooms. Typical HIE configuration with inclusive breakfast. Close to Walgreen's with dining options nearby. Unexceptional service took the edge off our stay.

Was this review helpful? Yes
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Thank you for leaving our property a wonderful review. We greatly appreciate all insight of the property from the reviews to take them into consideration and put them into effect. Thank you for your stay with us and we hope you will stay with us again when coming through Grants. Holiday Inn Express & Suites Hotel Management More

Austin, Texas
Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 27, 2014

Impressive. This hotel was very clean, and the staff was very friendly. It is either new, or newly renovated. Breakfast was hot and very good, even included omelets. Coffee is available 24/7. The bed was very comfortable, maybe more than my own. They even left a couple free water bottles in the fridge. I would definitely recommend it! I will... More

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Senior Reviewer
10 reviews 10 reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 4, 2014

We were on our way to Sedona for a week. There are not many places to stay between Denver and Sedona. This was a little over half way so checked it out. Very nice staff and room. After a long day on the road, you are happy to be treated so well. The room was lovely and comfortable. Will definitely... More

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Colorado
Top Contributor
74 reviews 74 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 26, 2014

It is hard to give 5 stars to a Holiday Inn and one of the Express Inns, no less. Makes one wonder what to give a Ritz-Carlton! For the kind of property this is, it was super for our needs. It is well off of the highway and very quiet and very, very clean. Nice folks to deal with. It... More

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Las Vegas, Nevada
Top Contributor
58 reviews 58 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 21, 2014

All of the staff members we dealt with were the friendliest and most helpful we've encountered in a very long time. Check-in was fast and easy and there were not only fresh baked cookies, but chips-n-salsa in the lobby - YUM!! Breakfast was well stocked and the attendant was constantly cleaning and checking to be sure everything was refreshed -... More

Was this review helpful? Yes
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Additional Information about Holiday Inn Express Hotel & Suites Grants-Milan

Address: 1512 E. Santa Fe Ave, Grants, NM 87020
Phone Number:
Location: United States > New Mexico > Grants
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grants-Milan 2.5*
Number of rooms: 76
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Also Known As:
Holiday Inn Express Hotel And Suites Grants-Milan

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