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Holiday Inn Express Hotel & Suites Grants-Milan

#1 of 11 Hotels in Grants
Certificate of Excellence
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1512 E. Santa Fe Ave, Grants, NM 87020
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Holiday Inn Express Hotel & Suites Grants-Milan
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113 Reviews from our TripAdvisor Community

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Oklahoma City, Oklahoma
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Due to icy conditions on I-40, my wife and I were forced to stop for the night in Grants, NM. I pay attention to first impressions and when I walked through the door, a fresh, clean scent greeted me. This hotel appears to be less than a year old so it is very modern and nicely decorated. The rooms are... More 

Helpful?
1 Thank Paul G
Rolla, Missouri
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2016

Very nice room with king bed, three chairs, and table. Plenty of light. Not many hotel/motels have recessed lighting. Made nighttime reading much easier with great lighting. Bed very comfortable. Friendly front desk staff. Bottled water provided. Only wrinkle was almost missing breakfast, which ends at 9:00 rather than 9:30 as posted on the wall. Oops! We also had trouble... More 

Helpful?
1 Thank Mary E
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Guest, We are excited you chose our property. We are saddened you missed our wonderful breakfast. The issue with the key card has been resolved and is working.Thank you for you kinda and warm concerns. We greatly appreciate you and your feedback. We hope you choose us and our brand in the near future. Again, thank you. Sincerely, Joey... More 

Saugus
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 23, 2015 via mobile

We stayed here on an icy/snowy night on our way to Texas. I felt sorry for the lone girl working the front desk with 5-6 families wanting to check-in, which cause a delay for us tired tavelers. The television's had been out most of the day and night (Probably weather related) and some compensation was given at check-in. The room... More 

Helpful?
Thank SaugusDoubleD
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 17, 2015

We were on our way home and we spent the night here. We arrived in the evening and the front desk help seemed to be inconvenienced by our arrival, she was professional but not to interested in anything but checking you in and getting you in your room. There was no internet or TV and the front desk wasn't interested... More 

Helpful?
Thank Rooster_6142
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Rooster_6142, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our hotel to be very nice. On the other hand, we would like to apologize for the less than satisfactory level of service you received from our staff, and for falling short of... More 

Carlisle, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 20, 2015

When last visited, this hotel had different breakfast time on weekend than weekdays. Not good for travellers who are still in the midst of their journey. This has changed and the breakfast is equally early on weekends to allow for an early start to your drive. Appreciated change. Room with 2 Queen beds (that can sleep 4 people) had 4... More 

Helpful?
Thank WANGELA70
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Guest, We are extremely happy you chose us and our brand again. We are excited you had a good experience while staying with us. We appreciate your feedback. We hope you choose us again in the near future. Again, thank you for giving us the opportunity to satisfy your lodging needs. Sincerely, Holiday Inn Express & Suites More 

Key West, Florida
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed November 13, 2015 via mobile

This is the newest and its very clean. Checking in, i had to wait for someone to show up, 6 pm, and then was greeted as if I was a child that she was forced to invite because I was in her class at school. The beds and pillows were very poor quality so I got no sleep. The location... More 

Helpful?
Thank Petcatlvr
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Guest, We are excited you chose our property. We are saddened you had a not so good check in. We appreciate your business and feedback. I can assure this issue will get resolved and not happen again to you or any other guest. We truly hope you chose us and our brand again. Sincerely, Joey Aguilar Holiday Inn Express... More 

Carrboro, North Carolina
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed November 5, 2015

Stopped for one night on our way to AZ and found very friendly folks at the front desk and a nice clean room with a refrigerator and microwave. As an extra bonus, they provide 2 free bottles of water cold in the refrigerator. Breakfast was included and typical of Holiday Inn & Express with hot and cold items. They also... More 

Helpful?
Thank Jude2323
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Guest, We are excited you chose our property. We happy you you have a great guest experience. We Appreciate your feedback. We love to hear were we are doing good or bad. We hope you choose us and our brand again in the near future. Sincerely, Joey Aguilar Holiday Inn Express & Suites More 

Illinois City, Illinois
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 4, 2015

We stayed in Grants on our way to Arizona. Our room was quiet and comfortable but the lobby, hallway, and other areas seemed dirty. Still it was a comfortable nights sleep during a long trip. No issues other than that. Our room seemed clean enough and the beds were comfortable.

Helpful?
Thank Veronica A
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Guest, We are excited you chose our property. We appreciate your business. We are happy you had a good experience. We hope you choose us and our brand again in the near future. Thank You, Holiday Inn Express & Suites More 

Dallas
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 29, 2015

We had requested 2 handicapped rooms and didn't get either of them. So we were rather disappointed. Good thing we didn't need them after all. The room was pretty good. The bathroom was average size but clean. The beds were comfy and the A/C worked well. Grants, NM is a fairly small town so there was not much around other... More 

Helpful?
Thank Paul P
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Guest, We are happy that you had a great experience spit you not getting the rooms you wanted. Unfortunately, the rooms were booked. We really tried to get you what you wished for. We hope you choose us and our brand again in the near future. Thank You, Joey Aguilar Holiday Inn Express & Suites More 

Richmond, Virginia
Level Contributor
56 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed October 27, 2015

We stayed at this hotel so we could visit nearby El Morro National Monument and El Malpais National Monument. This room was smaller than some others we had stayed in. There was no desk in the room, just a small that could be used as a desk. Thew Wifi was not speedy and the toilet seemed pretty low to the... More 

Helpful?
Thank newgeezer
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Guest, We are excited you chose our property. We are saddened that your experience was not of the good nature. We truly apologize that your check in process didnt go as smoothly as it should have. I could assure you that this issue has been address and taken care of. We hope you choose us and our brand again.... More 

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