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Holiday Inn Express Hotel & Suites Grants-Milan

#1 of 11 Hotels in Grants
Certificate of Excellence
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1512 E. Santa Fe Ave, Grants, NM 87020
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Holiday Inn Express Hotel & Suites Grants-Milan
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Holiday Inn Express Hotel & Suites Grants-Milan
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80 reviews from our community

Traveler rating
    33
    25
    13
    7
    2
See reviews for
15
34
7
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Vegas, Nevada
Top Contributor
71 reviews 71 reviews
53 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our first time at this facility and it was on a par with other HIEs in which we have stayed. Our room was 108, very convenient to the breakfast room and front desk, yet very quiet. Our room was comfortable and clean, but showed a few signs of wear and tear, e.g., chips in furniture, scuffs on walls,... More 

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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Clean, and a nice area to conference with my fellow employees. The gentleman who served breakfast was cheerful and attentive. The woman at the desk on the night shift, now that's another story. A huge howling noise came from the air conditioner (obviously from the wind) when I called down about it she said "Unplug it and plug it back... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear kabokiejoe, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us and we are delighted to read your positive feedback on our cheerful and attentive staff in the breakfast lounge. However, it is... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I have stayed at the holiday inn in Grants New Mexico for many years, 2 to 3 nights a week. I tried to check in today, telling the young lady not to send me to the hotel site. I was told that she was too busy checking other guests in to take my reservation , I tried 3 different times.... More 

Was this review helpful? Yes
HIEGRTNM, General Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Thank you fro taking the time to leave us a review. I do apologize that this situation had occurred to you as one of our loyal guests. I ensure you that you will not be getting that same treatment when you call to book rooms again. We hope to see you again soon! More 

Sanger, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This was a clean, quiet hotel with easy access from I-40. The hotel staff was courteous and the breakfast was tasty with a large variety. I've given this hotel and overall rating of just 4 stars because the internet was offline during the entire time of my overnight stay.

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Richmond, Texas
Top Contributor
86 reviews 86 reviews
43 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Holiday Inn is a convenient stop between Gallup and Albuquerque. It’s in an area of several motels on the east side of the small town of Grants. The hotel itself is attractive, but the furnishings leave something to be desired. I reserved a larger room so I could get room to work, but the room, while large, did not... More 

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San Francisco, California
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2015

I stayed here for one night last weekend and was satisfied with my room and the accommodations. As an IHG member I stay at Holiday Inn Express hotels frequently when I travel. I would say that it meets what one would expect from one of these hotels. It wasn't the best one I've ever stayed in, but it wasn't bad... More 

Was this review helpful? Yes 1
Eagle River, Wisconsin, United States
Top Contributor
73 reviews 73 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 6, 2015

Spent one night but was very pleased by this hotel. We arrived around 10 pm & were able to get a room immediately. Our room was clean & comfortable and very quiet. The hot breakfast in the morning was above average in choices, quality and the staff was very prompt at refilling items as necessary. Would stay at this hotel... More 

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Senior Contributor
38 reviews 38 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 9, 2014

First off, I stay at Holliday Inn's all ove the US. I have naver been bothered by the staff as much as i was at this hotel. I was given the wrong room and keys when i arrived at 2am. Scaring the Bejeezus out of the people staying in there. M6 partner and I requested a 2pm checkout, as platinum... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Cleveland W, Thank you for taking the time to write us a review regarding your recent stay. We are sincerely sorry to read about your negative experience over the service you received from the staff. Rest assured that your comments will be looked into and take actions accordingly. We appreciate the feedback that we receive from our guests &... More 

chicago
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 2, 2014

I ask only for a comfortable stay in a quiet room.... but this Holiday Inn Express IS CHALLENGED BY THE TRUCK TRAFFIC THAT PASSED NEAR MY ROOM when I stayed there. Hotel staff is aware of the problem. Apparently local traffic regulations are meant to keep the traffic noise to a minimum.... but my stay was punctuated by a continuing... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear golfer500, Thank you for your feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for the noise challenges you experienced during your stay. If you have future concerns, please let the Duty Manager know so an alternate room could be offered... More 

Santa Fe, New Mexico
Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 19, 2014

With only a few places to recommend in Grants, New Mexico, this hotel stands out as an excellent choice. It feels new, modern, and friendly. The beds are excellent and comfortable, and the hotel quiet during our stay. Breakfast is continental, but generous and including with the stay.

Was this review helpful? Yes
HIEGRTNM, General Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Thank you for taking the time to leave us a great review. We are pleased to hear you had enjoyed your stay at our property. We hope that you stay with us again on your next trip through Grants. Hope to see you again soon! Safe travels. Kind Regards, Holiday Inn Express & Suites Grants Hotel Management and Staff More 

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